introduction to unified communications fundamentals…and outlook

Introduction To Unified CommunicationsFundamentals…And Outlook

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Introduction To UC…Panel Participants

• Panelists– Mark Slaga, CTO & CIO, Dimension Data Americas– Riordon Maynard, CEO, Touchbase– Chuck Rutledge, VP Marketing, Quintum Technologies

• Moderator– Mark Ricca, Partner, IntelliCom Analytics

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Panel Session Agenda

• Key Points To Be Addressed– Definition Of Unified Communications– Industry Size & Forecast– UC Market Drivers, Opportunities & Challenges– UC Market Trends– Market Outlook– Guidance For End Users

• Q&A

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UC Profiled

• UC Defined– An evolving information-technology-based-process that can automate,

integrate, simplify, facilitate and improve virtually all forms of communications between people, applications and devices.

• UC Purpose– UC is aimed at optimizing business processes, enhancing human

communications, reducing inefficiencies and all forms of latency.

• UC Elements (Typical)– Business Processes: applications, data bases, directories– Communications: voice, data, video, VoIP / SIP, CTI– Messaging: email, IM, voice-mail, video– Conferencing: audio, video, web– Collaboration: document & file sharing, web chat– Presence: status, preferences– User Interface: desktop, mobility, portal, speech– Business Rules: permissions, priorities, notifications, etc.

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Business Communications Software Product Revenues

North America, 2005 - 2012

$B

$1.0

$2.0

$3.0

$4.0

$5.0

$6.0

$7.0

$8.0

$9.0

2005 2006 2007 2008 2009 2010 2011 2012

Bundled UC

Web Conferencing

Audio Conferencing

Unified Messaging

Voice Messaging

Contact Center

Call Control

End User Devices

Apps Hardware

Core Platform Hardware

Source: IntelliCom Market Performance Dashboard