integrated capstone - wordpress.commohamed saad saleh imam mohamed ibn saud university college of...

DR. Mohamed Saad Saleh

Imam Mohamed ibn Saud University

College of Computer and Information Science

Information Systems Department

March 30, 2015 Integrated Capstone: Case Study

Integrated Capstone

Business Case

-Lecture -

Implementing Successful Technology Projects

In the words of Abraham Lincoln:

“Give me six hours to chop down a

tree and I will spend the first four

sharpening the axe.”

Buttoning down the business case

Technology projects have some

unique challenges regardless of

the solution being implemented...

• Overruns in budget and time;

• Expectations that are not met;

• Benefits that are not achieved;

• Unexpected costs & effort levels such as increased

maintenance & support & downtime due to system failures

Achieving benefits

Managing costs

• Firstly - it is critical to ensure that all costs are

Considered

• Secondly - it is critical to prevent ‘scope creep’.

• Thirdly - it is important to remember that the

project and the project costs do not end when

the project goes live

Business case for new technologies

1) Identify the technology/problem

combination. Actively seek the problems

your technology can solve, combining market

research with technology intelligence.

2) Select potential customers and sales

strategies. Find out who has a clear need

for the technology, how much it will mean to

them, and whether funds are available for it.

3) Understand the chosen customers’ needs.

Move the emphasis away from marketing and

find out who is really in the buying centre, as it

may not always be the engineering or R&D

department. It is more important for the seller

to understand the buyer at this point rather

than vice versa.

4) Develop the business case with the

customer. The emerging dialogue at this

stage should eliminate any mismatch between

the technology and the problem: if one party

feels unhappy about the process, it can be fed

back to the previous step.

5) Present the business case and negotiate

next steps. By now, the seller is well

prepared and buy-in has been established. The

seller knows the customer’s requirements

exactly and uses them to provide an

unambiguous business case.

• Before the project is approved, a comprehensive

business case that includes all costs and realistic

benefits must be developed.

• Once approved, all employees who will be touched

by the solution must be included or represented -

preferably even before a solution is selected.

• A system integration partner who has both industry

and implementation experience should be

appointed.

• The analysis phase should be conducted by a team

of experts including key business representatives

and experienced consultants.

• Only after a meaningful analysis phase, can a realistic

plan be developed – and maybe even a revised

business case. By trying to fit an implementation into

an unrealistic plan the expected benefits will not be

achieved and the project will go over time and over

budget - in other words the project will fail.

DR. Mohamed Saad Saleh

Imam Mohamed ibn Saud University

College of Computer and Information Science

Information Systems Department

Integrated Capstone

Case Study Method

SFO International Airport & Quantum Secure’s SAFE System

-Lecture 4-

What is a Case?

The case here describe a real

situation in which a specific

decision must be made by a public

or private official or manager.

The cases summarize the various pressures and

considerations that the official or manager must weight

in making the decision and the often incomplete or

contradictory information available at the time.

What is a Case?

Cases could be used in two different ways:

The first way is as background reading or

and illustration to the instructor’s lecture.

The second way is to challenge the students

themselves to grapple with the decision maker’s

dilemma, formulate a strategy and recommendation,

and come to class prepared to explain and defend their

recommendations.

What is a Case?

Cases require more preparation and work

on the part of the student than the usual

reading assignment, particularly if thy are

used as the basis for a case method

discussion rather that for a lecture.

For a student to get the most out of a case and for the

discussion to be fruitful, the student must immerse

herself in the case and attempt to formulate her own

position and strategy before class & share in discussion.

Why Use Cases?

The case here I a real situation in

which a specific decision must be

made by a public or private

official or manager.

Preparing the case

Reading the case

The case here is a real situation

in which a specific decision must

be made by a public or private

Using Evidence & Numbers

Informal Discussion Groups

Participating in Class Discussion

Case Study: SFO International Airport & Quantum Secure’s SAFE System

In 2008 San Francisco International Airport (SFO) had

announced a $383 million plan to renovate and reopen

Terminal2.

Assistant deputy director of aviation security Kim

Dickie and her team had selected “Quantum Secure’s

SAFE software suite as the new Terminal 2 credentialing

system, but she need to develop a business case

quickly that would convince senior management to give

the green light to fund the purchase.

The case lays out the areas in which SFO might receive

some value by purchasing the SAFE solution from

Quantum secure, including:

Labor cost savings

Material cost savings

Recordkeeping accuracy savings

Increased compliance and compatibility cost savings

Labor cost savings

Material cost savings

Recordkeeping accuracy savings

Increased compliance and

compatibility cost savings

Both are very real benefits, but are

impossible to quantify given the

information in the case.

Summary

Questions

Who is the decision maker in this case, and what is

their position and responsibilities?

What appears to be the issue (of concern, problem,

challenge, or opportunity) and its significance for the

organization?

Why has the issue arisen and why is the decision

maker involved now?

When does the decision maker have to decide,

resolve, act or dispose of the issue? What is the

urgency to the situation?

March 30, 2015 Integrated Capstone: Case Study 38

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