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Page | 1
Classes Instructors Session
Code Class Type
BMW Diesel Advanced Engine Testing Brian Chaffe S1BC027 BMW
Common Rail Fuel Systems
High Pressure Pump testing
Turbochargers Twin operating principle
Exhaust Treatment
Glow plugs principles
Sensor Testing plus oscilloscope data
CAN Testing
Fault Diagnosis
Common Fault code testing
BMW Hybrid Service and Technology Introduction Eric Scharping S1ES016 BMW
A brief History of BMW hybrid vehicles
An outline of the additions/changes to the N55 engine
An Overview of the Electrical Machine and the Electrical Machine Electronics
Energy Management of the High and Low voltage systems Safety and Service guidelines
BMW Naturally Aspirated NG Engines Luke Murray S1LM018 BMW
Covering N62, N52, N73
Mechanical And Engine Management System Overview
Variable Turbulent Intake Manifold Systems
Valvetronic Operation and Evolution
System Specific VANOS Overview and Diagnostic Strategies
Map Cooling and Electric Water Pump Operation
Common Problems and Solutions
ZF 6HP Transmission Operation and Diagnostic Class Mickey Figuroa Dirk Fuchs
Joe Laubinger
S1MF024 BMW ZF 6HP 6 speed Operation and Diagnostics
Torque Converter Operation and Diagnostics
Oil Change Service, Different Methods
Diagnostics and Servicing of a Mechtronic unit
Mechatronic Programming and Software Updates (Autologic)
Common Problems and Solutions
6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati
Page | 2
MINI R56LCI Update and Intro to R60 Drew Wolfe S1DW031 MINI
R56 LCI Body Changes
N16-N18 Engines
Infotainment Changes/Updates
Navigation & MINI Connected
R60 Body Overview
R60 ALL 4 Drive System
MINI Engine Management Systems and Driveability R50 & R56
Nick Czerula S1NC028 MINI
R50 Engine management system layout and components
R50 Individual components and testing
R50 Common issues and repairs
R50 Scan tool testing and communication
R56 Engine management system layout and components
R56 Individual components and testing (what's changed since R50)
R56 Common issues and repairs
Mercedes CLA Series 117 Steve Young S1SY042 Mercedes
M270 Engine Overview
M133 Engine Overview
7 Speed Dual Clutch Transmission Function and Overview
4-Matic Function and Layout
Overview of Drivers Assistance System
Overview of Audio, Communication, and Networking
Introduction to Diesel Service OM642 V-6 Nathan Canson S1NC046 Mercedes
OM651 Overview
Engine Design and Operation
Diagnosing "No Start' Conditions
Fuel System Operation and Diagnostics
Maintenance and Service
Exhaust System and Exhaust After Treatment
OM642 Common Failures and Solutions
Glow Plug operation, failures and repairs
Page | 3
Porsche Cayenne (9PA) Engine Mechanical Tony Callas & Jake Raby
S1TC008 Porsche
Understanding the internal workings of the Cayenne power-plant
Setting camshaft timing with the Cayenne power-plant
Common Cayenne engine failure issues and solutions
Common engine oil leaks and necessary repairs
Understanding the Cayenne power-plant ancillary components
Cayenne only specific engine rebuild procedures
Cayenne Internal Engine Information available anywhere
A WTI Exclusive, first time offered technical information
Exploring Jaguar X351 New Technologies Steven White S1SW004 Jaguar
CAN Networks
Electronic Tailgate
Security System including Key Programming
Auto High Beam Assist
Air Suspension
Adaptive Damping
Common Faults
Infotainment
Volvo Short I-6 Service and Repair Jimmy Abercrombie
S1JA049 Volvo Special Features of engine
Modifications for Turbo versions
Crankcase Vent System Layout and Diagnosis
Serpentine Belt System Precautions and Service
Repairing Auxiliary and Cam Drive Gearbox
VW Gasoline Direct Injection John Thornton S1JT038 VW
GDI Components Function and Overview
Low Pressure Fuel system Operation and Diagnosis
High Pressure Fuel Injector Control
High Pressure Fuel Injector Firing Strategy
High Pressure Fuel Injector Service Tools
Extensive Diagnostic Process Examination using Scan Tool data blocks
Page | 4
Toyota, Lexus & Scion Ignition & Fuel Systems Kris Lewis S1KL092 Toyota
Simple and conclusive use of IGT, IGF, IGC & IGD ignition signals for multiple ignition system designs
CKP & CMP Sensors
IGC – Primary
Timing & Feedback
Distributor & DIS Systems
COP & DIS/COP Systems
Misfire Testing
Pressurization & Injection
Direct Injection
Adaptive Fuel Control
Other Sensors
Hyundai & Kia Air Management & Emissions Systems Wally Mouradian S1WM077 Hyundai
MAF, MAP & ISC (IAC)
Drive By Wire
Turbocharging
Variable Manifolds
EVAP Systems
DM-TL EVAP Systems
Vacuum EGR
Catalytic Converters
Logical Diagnostics Scot Manna S1SM084 Diagnostic
Systematic diagnostics with case studies
Advanced Scan Tool Diagnostics
Scope Testing Techniques
Resolving OBD Readiness Issues
Common Rail Diesel Operation and Diagnosis Frank Massey S1FM123 Diagnostic
Three Main Principles of Operation
Low Pressure Priming Systems
Measurement of Suction
Pressurized Systems Analysis
Testing of High Pressure Pumps
Evaluation of Rise Time and Maximum Pressure Proof Testing using an Oscilloscope
Pressure Storage and Injector Testing
Page | 5
Diagnosing and Repairing Fuel Trim and Fuel Control Monitor Failures
Dave Hobbs S1DH120 Diagnostic
Fuel system control monitoring
Diagnostic strategy
Common problems and fixes
Verifying repair effectiveness
Fuel trim diagnostics
Fuel trim and mode $06 use
Intermittent Drivability Diagnostics Strategies Dean Parsons S1DP109 Diagnostic
Repeatable Diagnostics Strategies
Practical Testing Methods
DVOM, V, A, & Ω Testing, Probes & Jumpers, Homemade Tools
Diagnostic Worksheets
Case Studies
Flex Fuel Strategy Advanced Diagnostic Techniques Donny Seyfer S1DS098 Diagnostic
Flex Fuel vehicles have different fuel trim management strategies
Flex Fuel specific Parameters
System Initialization after battery replacement
Incorrect system diagnosis from gasoline only engine diagnostic assumptions
Scope Testing Made Simple Jeff Bach S1JB112 Diagnostic
Ignition Current Waveform Diagnostics
Fuel Injection Current Waveform Analysis
Electronic Transmission Diagnostics - Get it right the first time
Parasitic Loads - Measuring, Limits and Tracing
Short Circuit Diagnostics - Tracing, Analyzing and Intermittents
Diagnosing and Repairing Evaporative Monitor Failures Greg Moyers S1GM116 EVAP
Design and operation of current EVAP systems
Code set operation and criteria
Tools and techniques for leak finding
Scan tool diagnostics and parameter analysis
Page | 6
Working with Generations X and Y (and everyone else) Bill Haas S1BH059 Management
Is your team frustrated, tense, distracted, upset or unreasonable with other members of the team?
Learn the differences and understand what is important for each group
Gen Y thinks Gen X is a bunch of whiners
Gen X believes Gen Y is arrogant
Everyone thinks the Boomers are self-absorbed workaholics
Becoming a Master Negotiator Cecil Bullard S1CB070 Communication The 9 steps to successful negotiation
How to get your employees to set their own goals
How to create accountability with your employees
Tricks to gain High Value items when negotiating
The 12 Steps to perform when staff is not doing what you want
Hiring 101 Maylan Newton S1MN064 Hiring
Learn the basics of hiring the “right” employee.
What should you ask, what should you know to get the right person
Who are you hiring
Why you should be testing before you hire
Interview skills
Process & Procedure for hiring
Winning Women Customers Margie Seyfer S1MS053 Marketing
The influence of mothers in the workforce and what women buy. Truth in numbers
How much of the conversation should be directed to the woman when addressing a couple
Identify thirteen adjectives/phrases women use to describe how salesmen talk down to them
Sixteen tips for Winning Women Customers: From point of contact to post sale
How to increase your share of the largest market segment-Women
Page | 1
Classes Instructors Session
Code Class Type
BMW Chassis Diagnosis Eric Scharping S2ES015 BMW
An expert approach/understanding of basic suspension geometry
Set up is essential
Diagnosis by the numbers
Tires: where the rubber meets the road; Road Force service / diagnostic guidelines
F series model rear axle adjustment demystified
BMW Turbo Engine Technology Luke Murray S2LM019 BMW
Turbo and control strategy, diagnosis by application
Turbo charger variations
Covering N54, N63, N55, N74, M57TU
Mechanical And Engine Management System Overview
Engine Specific Turbo Charging Strategies
Direct Injection Operation and Evolution
Nominal Values and Diagnostic Routines
Introduction to Diesel Turbo Engines
Common Problems and Solutions
ZF 6HP Transmission Hands-on Overhaul and Technical Updates
Mickey Figuroa/Dirk
Fuchs/Joe Laubinger
S2MF025 BMW
Basic and evolved theory and principle of the torque converter
Power Transfer. Difference between "Clutches" & "Brakes". Planetary gears set, description, designs and function
Disassembly & Assembly Do’s and Don'ts
Valve body evolution to Mechatronics
Codes, descriptions, logic, diagnostic procedures
ABS, DSC, DME influence on EGS shifting and adaptations
Common repairs/ failures
6HP Applications: Audi, BMW, Jaguar, Ford, Land Rover, Lincoln, Kia, Hyundai, Bentley and Maserati
Page | 2
BMW/MINI Fuel Trim Operation and Diagnosis Nick Czerula S2NC022 BMW
Short Term Fuel trim (generic)
Long Term Fuel trim (generic)
Relationships between oxygen sensor and fuel trim
Fuel trim fault and control limits
European fuel trim (additive/multiplicative)
Additive and multiplicative relationships
BMW fuel trim fault specs
Fuel trim diagnosis: where to start
Case studies: cover different failure scenarios (generic) we review test techniques and apply what was discussed earlier
Case studies: cover different failure scenarios (BMW specific) we review test techniques and apply what was discussed earlier
MINI Convertible Class Drew Wolfe S2DW029 MINI
Convertible MINI body
Convertible Electronic System
R52 Hatch Components, Servicing
R52 Convertible Top Frame
R52 Hydraulic Components
R52 Electrical Components (CVM, BC1, K1, HHS, Sensors & Motors)
Microswitches and Top Operation
Emergency Top Closing and Opening
Adjusting Convertible Top
Convertible Top Replacing
R57 Convertible Top Overview and Common Issues
Page | 3
Mercedes Chassis Dynamics Ian Lebby & Nathan Canson
S2IL044 Mercedes
Mercedes-Benz steering - Servolectric Steering (Electronic Steering System)-Vehicle speed dependent steering - Basics of steering racks & Hydraulic steering rack
Mercedes-Benz Active Body Control (ABC), Function, repair and diagnosis
Active Curve System (ACS) & Active Roll Stabilization (ARS)
Mercedes-Benz Airmatic - Function, repair and diagnosis
Shock Absorbers - Damper, Spring damper module, McPherson strut & McPherson strut module
Mercedes-Benz Driving dynamics - Lateral dynamics, Principle design of suspension systems & Chassis materials
Mercedes-Benz suspension - Function, repair and diagnosis
Romess wheel alignment Overview
Porsche DFI (9A1) Engine Mechanical Jake Raby S2JR012 Porsche
Meet the 9A1
Differences between M96 engines and 9A1 engines
Engine configuration and layout illustrated
Oil system function, to include PWM oil pump design and operation
Unique 9A1 service and maintenance procedures
Engine disassembly and reassembly
What wears, what doesn't and why
DFI integration and how it has impacted engine mechanicals, combustion chamber, piston and port designs
Performance modifications
Porsche Cayenne Body Systems (9PA) Tony Callas &
Luke Cole
S2TC009 Porsche
LDP EVAP system diagnosis and repair
Scan tool comparison and diagnosis techniques
Camshaft deviation diagnosis utilizing a DSO scope
Cayenne Electrical issues with associated repairs
Rear brake rotor replacement with parking brake calibration
Diagnosis of faults - Where to find the information
Page | 4
Exploring the Jaguar XF (2008-2010) Steven White S2SW005 Jaguar
Vehicle electrics including
CAN
MOST
FET diagnostic
Body Systems
Blind spot monitoring
Jaguar sense
Pedestrian protection systems
Security
Petrol engines
Gear selector module
Volvo All Wheel Drive Systems Jimmy
Abercrombie
S2JA051 Volvo
Viscous Coupling System Design
Viscous Coupling Diagnosis
Viscous Coupling Traction Assists
Active On-Demand Coupling System Design
Active On-Demand Coupling Diagnosis
Active On-Demand Coupling Service and Repairs
Angle Gear System Design
Angle Gear Service and Repair
VW Pumpe Duse TDI Don Bonelli S2DB036 VW
Engine Mechanical Overview
Fuel System Overview and Diagnosis
Injector/Pump Operation & Service
Engine Management Theory & Controls
VTG Turbo Charger Operation
Scan Tool Diagnosis
Volkswagen / Audi Engine Performance Gary Machiros S2GM039 VW
Mastering ‘Current Track’ Wiring Diagrams
Great Aftermarket Scan Tool Options
Module ‘Coding’
Cryptic ‘Measuring Blocks’
Forcing Monitors with ‘Basic Setting’ Functions
Throttle Adaptation Procedures
Shortcuts for finding faults that are ‘flow chart resistant’
Page | 5
Asian Vehicle Diagnostic Strategies & Case Studies John Thornton S2JT095 Toyota
Scan Tool, Scopes, Service Information, and Strategies
Case Studies in Asian Diagnostics
2001 Hyundai Elantra Intermittent Stalling
2004 Mazda 3 CAN Bus Failure
2003 Kia Sorento Mechanical Misfire Concern
2010 Prius Starts, Runs and Stalls
2012 Hyundai Sonata GDI High Pressure Pump Failure
2009 Nissan Altima Steering Lock
2001 Toyota Celica Multiple Cylinder Misfires
2011 Altima Hybrid No Com to PCM
Toyota Hybrid Diagnostics & Service Dean Parsons S2DP094 Toyota
Hybrid Drive System
Batteries Operation and Service
Inverter Operation
Electric pumps & HVAC compressors
HC management systems: HCAC, Coolant Storage & Exhaust Heat Exchange
Advanced Lab Scope Voltage & Current Testing Wally
Mouradian
S2WM082 Diesel
Hand held and PC based Lab Scopes
Current probes
Current test alternatives
Lab Scope voltage drop tips & tricks
Circuit access tools
Inexpensive transducer-based testing
Specific sensor, motor & solenoid tests
Compression Waveforms
Vacuum & Flow Waveforms
Capacitor Filters
High Performance Engine Theory and Design Dr.OZ S2AO103 High
Performance Designing and modifying engines for increased performance
Cylinder Head Design considerations
Piston and Reciprocating assembly
Camshaft Design and Function
Turbo, Supercharger, Nitrous and Alternate Fuels
Overall Design Criteria
Page | 6
Hybrid Electric Vehicles Service and Maintenance Greg Moyers S2GM115 Hybrid
Safety Precautions & Equipment
Diagnostic techniques
High voltage power downs, no starts, A/C compressor issues, & shorted motor generators
Toyota Techstream operation
Diagnosing and Repairing Misfire Monitor Failures Dave Hobbs S2DH119 Diagnostics
Misfire detection
Misfire diagnostics
Misfire causes and diagnostic methods
Scope and low amp probe waveform diagnostics
Graphing and Mode $06 for misfire
Essential Electrical Checks You Should Know Dan Marinucci S2DM101 Diagnostic
Series Circuit Theory, Troubleshooting Tips
Measuring Amps and Volts Correctly
Vital Amps Tests such as Key-Off Battery Drain
Performing Voltage Drop Tests Correctly
Applying Voltage Drop to Computer and Sensor Circuits
Dealing with "Open-Load" Conditions
The Pressure is on Bernie
Thompson
S2BT087 Diagnostic
Identify misfiring cylinders through tail pipe pressure, making PO300 DTC’s a snap
Find camshaft to crankshaft timing problems through the sparkplug hole
How to test variable camshaft timing problems
Find intermittent valve sealing problems; Intake and Exhaust
Diagnose piston ring sealing problems
Find restricted exhaust problems through the sparkplug hole
Identify ignition timing problems on modern engines through the sparkplug hole
Modern Cooling Systems and Service Donny Seyfer S2DS080 Diagnostic
All about coolants and flushing techniques
Updated cooling systems and design
Diagnosing cooling system problems and solutions
Cooling system service - Don't leave money on the table
Avoiding cooling system come backs
Page | 7
Diesel Particulate Filter Filtration Frank Massey S2FM124 Diagnostics
Operation of Principles of Test Technique
Profiling the Customer and the Operation, Environment and use of the Vehicles
Introduction of EURO 6 additive systems SCR
Strategies for Waveform Analysis Jorge Menchu S2JM075 Diagnostic
Resistance, capacitors, and coils, affect the voltage waveform; understand how each affects the voltage waveform
If you know how each component affects a waveform you can deconstruct any waveform
Lead placement explained - where you place the leads in the circuit affects the waveform
How to find any circuit/waveform information on the internet
Novice or Pro scope user...this class is for you
Mass Airflow and Fuel Trim Analysis Scot Manna S2SM086 Diagnostic
VE Testing Procedure
Base Pulse Width Calculation
Fuel Trim Description and Usage
Mass Airflow Sensor Testing Options & Issues
Fuel Trim Diagnostic Case Studies
Mass Airflow Generic Code Analysis
Domestic & Import Mass Airflow Diagnostic Case Studies
Marketing Automotive Service to Generations X and Y Bill Haas S2BH058 Marketing
Communicating a message to attract and engage Gen X and Y
What makes them unique?
What influences their buying decisions
Understanding the obstacles of reaching them beyond their incredible filters
Creating loyalty from Gen X and Y
The Financial Bible for a Successful Business Cecil Bullard S2CB072 Financial
The 8 numbers that spell financial success or failure
How to determine your financial goals properly
How to set properly set your labor rate for success
The cost of low productivity and sales
3 Ways to improve profits – NOW!
Page | 8
It's not Just Service Maylan Newton
S2MN067 Process/Policy
Refining Shop procedures to keep customers coming back
Everyone is after your clients
Where is the market share going
Why they choose
Bring out the wow factor
The lifetime client
Page | 1
Class Instructor Session
Code Class Type
BMW Service and Technology Luke Murray S3LM021 BMW
Overview of BMW Specific Technology in Engine, Chassis and Body Systems
Energy Management
Bus System Troubleshooting
Condition Based Servicing
Electrical Diagnostics
BMW Immobilizer Systems
Diesel Servicing
Battery Registration and Retrofits
BMW CIP Coding and Programming & Whats New With Autologic
Justin Kidd S3JK013 BMW
Coding and Programming
CIP
Retrofit/Conversion
F-Series CIP
What’s new with Autologic
BMW SMG Transmission Eric Scharping
S3ES017 BMW
SMG II and SMG III overview
Electromechanical operation
Hydraulic systems
Dual Clutch Transmissions
Service and Re-learn procedures
Common Problems, Diagnostic Procedures, Repair Solutions
Mini Common Repair Solutions: Engine, Drivetrain & Convertible Top
Tom Morgan & Drew Wolfe
S3TM033 MINI
N14 Engine and Timing Chain Repair
Convertible Top Operation and Diagnosis
Turbocharger Theory and Operation
R-60 Mini Drive Train and All Wheel Drive Operation
Page | 2
S-Class (V222) Introduction, Getting to know the 2014 S-Class Ian Lebby S3IL043 Mercedes
On-board electrical management
MAGIC VISION CONTROL, new system operation
ECO stop/start, function and operation
Semiconductor switch quasi-diode and backup relay
FlexRay Bus system, On-board electrical system diagnosis
Stereo multifunction camera, new system operation
Assist Systems, operation and diagnosis
Porsche Type 991: An introduction to the new 911 David Phillips
S3DP007 Porsche
Model introduction
Chassis and body changes
Engine Management
Thermal energy management
Gear boxes
Networks systems
Porsche Type 970: An Introduction to the 4 Door Panamera Luke Cole & Tony Callas
S3TC006 Porsche
Servicing the PDK Transmission
Controller interrogation techniques
Removal of front bumper for air filter service
Properly checking the engine oil level via a scan tool
Scan tool comparison and diagnosis procedures
Diagnosis of faults - Where to find the information?
Panamera specific electrical issues with associated repairs
Rear brake rotor replacement with parking brake calibration
2013 Range Rover 4: Intro and Overview L405 Dave Meseck
S3DM002 Land Rover
Introduction to L405
Engine and Transmission
Key points and Changes
Chassis Dynamics and All Terrain System
Page | 3
Volvo Networks Jimmy Abercrombie
S3JA050 Volvo
High Speed and Low Speed network overview
Fiber Optics network overview
Single wire serial network overview
Monitoring Networks with VIDA
Network checks with DVOM
VIDA Network troubleshooting tools
Audi New Technology Don Bonelli S3DB034 VW/Audi
Night Vision
Adaptive Cruise Control
Dynamic Steering
Audi Select System
Lane Change Assist
Driver Information Systems
Sport Differential
Innovations in Air conditioning
Battery Energy Management
Networking/ Gateway Overview
Toyota, Lexus & Scion Air Induction and Emission Systems Kris Lewis S3KL093 Toyota
Intake Air Measurement
Idle Speed Controls
Drive By Wire (ETC)
Early & Late EVAP
LEV II & Pump EVAP
EGR Systems
Catalytic Converters
Variable Valve Timing
Hyundai & Kia Fuel and Ignition Systems Dean Parsons
S3DP076 Hyundai/Kia
Pressurization & Injection
Gasoline Direct Injection
Adaptive Fuel Control
Rear Fuel Trim
Oxygen Sensors
Wide Range HO2S
Timing Controls
CKP & CMP Sensors
Sensor Relationships
DIS & COP Ignition
Misfire Testing
Page | 4
Bosch Start/Stop and Energy Management Systems Dieter Lorentz
S3DL100 Hybrid
Overview of various types of Start/Stop systems
Safety systems integrated into Start/Stop systems
Starter, alternator, & battery changes involved with Start/Stop systems
Integration of these systems with vehicle networking systems
Case studies with diagnostic and testing procedures
Performance Weber Carburetor Tuning and Fuel System Design
Bud Pauge S3BP105 High Performance
Performance Tuning for Street and Track, and Economy Tuning
Fuel Management Principles
Ignition Programming and Control
Coil and Ignition Design Options - Waste Spark & Coil on Plug
Dwell Control and Timing Mapping
Fuel Supply System Design Elements
Fuel Trim Strategy Bernie Thompson
S3BT090 Fuel Management
Understanding Fuel Delivery Calculations and Control
Mass Air Flow Diagnostics and Volumetric Efficiency
Dynamic Fuel Trim Diagnostics
How to put dynamic Fuel Trim and Volumetric efficiency together so you can “diagnose the vehicle by just driving around the block”
Gasoline Direct Injection Systems and Service Scot Manna S3SM083 GDI
GDI Components Function and Overview
Low Pressure Fuel system Operation and Diagnosis
High Pressure Fuel Injector Control
High Pressure Fuel Injector Firing Strategy
High Pressure Fuel Injector Service Tools
Extensive Diagnostic Process Examination using Scan Tool data blocks
Page | 5
Vehicle Network Diagnosis Gary Machiros
S3GM107 Diagnostics
Networks Construction
Strategies & Tools
CAN
VW & Audi ISO 9141/ KW2000 & CAN
Domestic Networks-Chrysler CCD, SCI, PCI, CAN C, Diag. CAN C, CAN HIS & LIN-Ford SCP, ISO 9141, UBP, HSCAN & MSCANGM Class 2, Keyword, GMLAN & Global A-
Asian Networks-Toyota ISO 9141, BEAN, AVC LAN, CAN & LIN-Honda ISO 9141, F-CAN & B-CANNissan SCI, ISO 9141, Body, TCM/PCM Line & LAN CAN-
Case Studies
Mode $06 Data and Drive Cycle Diagnostic Greg Moyers S3GM117 Diagnostics
Understanding and Interpreting Mode $06 Data
Mode $06 identifying marginal or failing systems
Mode $06 challenges and issues
Diagnosing and Repairing Catalyst and O2 Monitor Failures Dave Hobbs S3DH118 Diagnostics
Sophisticated strategies of the oxygen sensors and its logic
Diagnosing O2 sensors
Catalyst failure modes and diagnosis
Common problems with case studies
Scan tool diagnostics and techniques
Advanced Sensor Simulation and Circuit Emulation Dave Scaler S3DS079 Diagnostic
Operation and testing of solid state components
Learn how to simulate and trigger circuits for testing
Confirm module operation with varying inputs
Diagnose cause and effect by simulation
Scope Testing Made Simple Jeff Bach S3JB113 Diagnostics
Ignition Current Waveform Diagnostics
Fuel Injection Current Waveform Analysis
Electronic Transmission Diagnostics - Get it right the first time
Parasitic Loads - Measuring, Limits and Tracing
Short Circuit Diagnostics - Tracing, Analyzing and Intermittent
Page | 6
Intermittent Electrical Diagnostics Wally Mouradian
S3WM108 Diagnostics
Repeatable Diagnostics Strategies
Practical Testing Methods
DVOM, V, A, & Ω Testing, Probes & Jumpers, Homemade Tools
Diagnostic Worksheets
Case Studies
Confident Selling Maylan Newton
S3MN066 Selling
Selling techniques
Selling 90% of recommended services
Believe in yourself to close more sales
10 steps to confidence
Handle the negatives
You are the difference
EMPLOYEES - A key to your business Success Steve Louden
S3SL056 Hiring
Understanding employee wants and needs
Best methods to motivate employees
How to retain present employees
How to find and attract new employees
Transitioning from boss to coach
Understanding the importance of a comprehensive benefit package
Why do good employees leave?
What is the best way to pay employees?
How to handle hot topics
Transaction from employee to team member
Comprehensive team member action plan for “your” shop
Lean Process Management for Technicians and Service Advisors Part #1
Donny Seyfer
S3DS060 Process/Policy
Process management is the application of knowledge, skills, tools, and techniques
Examining the process for fixing it right the first time
What goes wrong and why
Systems to define, visualize, measure, control, report and improve processes
Critical elements successful shops use to manage the diagnosis and repair process.
Page | 7
Becoming a Better Leader and Manager Cecil Bullard S3CB073 Leadership
The functions of Leadership
The primary role of Management
The 9 keys to getting what you want
12 Steps to manage employees successfully
How to get your employees to make the right decisions
Creating a Competitive Value Proposition Bill Haas S3BH062 Marketing
Turn phone calls into valuable conversations
Learn to ask POWERFUL questions
Become a better listener
Create presentations to communicate your value
Differentiate your solutions and never be compared on price again
Page | 1
Class Instructor Session
Code Class Type
BMW Energy Management and Power Management Brian Chaffe S4BC026 BMW
Energy Diagnosis Principles
Battery Drain (Sleep Preventer's)
Stationary profiles/ Driving Profiles
Power Management including (APM)
Intelligent Alternator Control
Intelligent Energy management
BMW Body Electronics 4 Eric Scharping S4ES014 BMW
The launch of the F- series vehicles (boardnet 2020)
Bus systems: What’s new? What you knew and what you should know.
Review some F01 and F10 features and service techniques.
Highlight the F30 body electrical changes
BMW Panorama Roof - Hands on Luke Murray S4LM020 BMW
Panorama Roofs used on X3, X5 and 5 Series Wagon
Electromechanical System Overview
Common Failures and Solutions
Identifying if Cassette is Repairable
Sunshade Repair Procedures
Front Glass Mechanism Repair & Adjustments
Rear Glass Mechanism Repair & Adjustments
MINI Servicing Tips and Tricks Drew Wolfe S4DW032 MINI
All Models R50 Through R60: Common Failures and Repairs
Service Intervals and CBS Vehicles
Automatic Transmission, AISIN F21 and CVT Adaption Procedures
Manual Transmission, Clutch Repairs, Updates and S.A.C. (self-adjusting clutch)
Supercharger and Turbo Services Including Common Issues
Page | 2
Mercedes Engine 272 Repair Live demo, Introduction to 276 Engine
Jeff Henschell S4JH048 Mercedes
M272/273 components function description
Fuel System Control unit function
Base Timing check and repair procedures
Live Balance shaft Demonstration
M272/273 Common Issues
M276/278 Introduction Key differences
Mercedes Hands-on Transmission 722.6 and 722.9 Nathan Canson
S4NC047 Mercedes
722.9 Introduction and diagnosis
722.9 Disassembly and Reassembly, hands on
Gear ratios, actuated shift elements
Electrohydraulic control
Torque converter with lockup clutch
Transmission SCN coding, Theft Relevant Parts
Diagnosing common failures
722.6 Refresher
Porsche M96 Engine Rebuild Tony Callas & Jake Raby
S4JR010 Porsche
Meet the M96, differences between the M96 and the engines that came before and after
Compete disassembly and reassembly for internal repair or rebuild
Oil system design and function explained
Strategy for early IMS failure detection
Understanding engine failures and how to avoid them
What causes cracked cylinder heads and intermix
Meet the IMS Bearing and understand its 4 stages of failure and how to avoid them
The Raby IMS Bearing Retrofit procedure step by step
Understanding the various forms of IMS Retrofit bearings, how they differ and how each is installed
Page | 3
New 2015 Volvo 4 cyl. Allen Osborne S4AO052 Volvo
Engine Structure Head, Block and Crank
Lubrication System
Balancing Systems
Supercharger and Turbo Systems
Direct Fuel Injection
Fuel Delivery System
Denso Fuel Management Systems
Range Rover, RR Sport and LR4: Drivetrain and Chassis 2010-2012
Dave Meseck S4DM003 Land Rover
Powertrain and Transmission
Electronic Rear Differential
Suspension/Terrain Response
Adaptive Dampening System
VW Common Rail Don Bonelli S4DB037 VW
Engine Mechanical Overview
Fuel System Overview (Low and High Pressure)
Piezo Injector Design, Operation and Servicing
Engine Management Theory & Controls
VTG Turbocharger Operation
Exhaust Gas Treatment including NOx Controls
Scan Tool Diagnostics
VW and Audi Chassis Dynamics and Steering Technology Gary Machiros & Dirk Fuchs
S4GM040 VW
Servotronic Steering System
Servoelectric Steering System
Active Front Steering System
Park Assist Steering System
Adaptive Cruise Control
Lane Assist Driving System
Side Assist Driving System
Front Assist Driving System
Honda IMA - Integrated Motor Assist Dave Macholz S4DM097 Honda
IMA motor service and diagnostic tips
Pulling the trigger on HV batteries- Condition, rebuild, or replace?
How the crank turns while the ICE is off: Variable Cylinder Management (VCM) Explained
IMA HV Air Conditioning System Service Tips
Parallel hybrid system explained
Page | 4
Toyota Smart Key (Smart entry and Smart Start) John Thornton S4JT091 Toyota
Smart key - Components, Operation, and Diagnostics
Scan Tool and Scope analysis
Certification ECU
Oscillators operation
Smart Key design and operation
Wireless door lock receiver (tuner)
Door handles and their electronic components
ID code box
Power button and brake switch
Main body ECU
Electronic Ignition and Fuel Injection Tuning for Performance
Bud Pauge S4BP104 High Performance
Performance and Economy Tuning
Fuel Control and Timing Control
Myths and Misinformation on Weber Tuning
Complete Fuel System Set-up, Including Fuel Delivery
Correct Tuning for Street and Track
Multiple Weber Carburetor Systems
Porsche 911 & 912 Common Problems and Solutions
BMW Dual Carburetor Common Problems and Solutions
Real World Scope Testing Scot Manna S4SM085 Diagnostic
Snap-on Scope Buffer Operation
Pico Scope Controls
Current Probe Testing
Synch Probe Testing
Scope Testing Case Studies
Air Conditioning Systems Dave Hobbs S4DH121 Diagnostics
Air Conditioning Service best Practices
Compressor updates
Clutchless Compressor Systems
Fixing foul odors
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Essential Oscilloscope Know How Dan Marinucci S4DM102 Scope
How to Choose Correct Time Base
How to Choose Correct Voltage Scales
Understanding Trigger Settings
How to set up a Scope for Common Tests
How to Scope Popular Sensors and Actuators
Diesel Drivability for Gas Guys Dave Scaler S4DS081 Diagnostic
No prior Diesel experience necessary
Operation, testing, and common problems
Sprinter
Ford Powerstroke
Duramax
Cummins
Hybrid Diagnosis and Repair Jeff Bach S4JB111 Diagnostics
Power Split Device (PSD) Operation and Repair
MG1, MG2 Operation and Diagnostics, Code and No-Code
Atkinson Cycle Engine Operation
Common Problems and Solutions
Strategies for Wiring Diagram Analysis Jorge Menchu S4JM074 Diagnostic
To diagnose a circuit you need a clear picture of the circuit
Color coding circuits with markers, power, grounds, switching circuits
Procedures for understanding basic and complex circuits
Develop a clear understanding for tracing circuits
Advanced Scan Tool Diagnosis Kris Lewis S4KL106 Diagnostics
Scan Tool Diagnostic Techniques
Daimler-Chrysler -PIDs & Graphing-Trouble Codes-ATM & Functional Testing
Ford Motor Company -PIDs & Graphing-Quick Tests-Functional Tests
General Motors -PIDs & Graphing-Trouble Codes & Types-Bi-directional Controls
Mode $06 Resources
Programming, OEM & Aftermarket, J2534 Programming
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Diesel Emissions & OBD II Greg Moyers S4GM114 Diesel
Exhaust treatment - Service and repair
Misfire diagnostics
Common failures - Input sensors and actuators
Fuel and comprehensive component monitoring
Brake Technology Update with Best Recommended Service Practices
Ryan Barr S4RB099 Brakes
Fundamentals of Braking Forces Review:
Anti-Lock Brake System (ABS) Overview:
Electronic Stability Control (ESP)
Best Recommended Practices for Brake Service:
Systematic brake inspection process
Top 10 tips to ensure a successful brake service
Internal Sales from Technician to Service Advisor Maylan Newton
S4MN065 Communication
Developing better Service Writer to technician communication
Eliminate the communication time wasters
Understand what we are selling
What is good communication
What the technician needs for best job performance
What does the Service advisor need for best job performance
Calming and Retaining Angry Customers Margie Seyfer S4MS054 Communication
What causes customers/us to become angry
The seven things angry customers want from service providers
The very first thing to do when someone "blows up"
Six steps to calming the angry customer
Active listening - it is hard work but worth it - Skill practice
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Building an Employee Training Program Cecil Bullard S4CB069 Management
How to create a culture of learning and success with your employees
How to grow your own highly performing employees
How to get your best employees to train the new guys
How to pay for mentorship without breaking the bank
Training programs for Technicians and Service Advisors
Forms and sign off sheets for your mentorship program
Lean Process Management for Technicians and Service Advisors Part #2
Bill Haas / Donny Seyfer
S4BH061 Process/Policy
Designed as the real world application of the Part 1 workshop in the series
Evaluate and create effective standard operating procedures using LEAN methodology
A short refresh course on LEAN, 5S and using your brain effectively from attitude to diagnosis
Work through instructor lead LEAN exercises
Create Standard Operating Procedures with instructor and peer input
Go home ready to implement the LEAN disciplines in your shop
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Class Instructor Session
Code Class Type
BMW Motorsports III Luke Murray S5LM023 BMW
Covering E6x M5, M6 & E9x M3
Model Overviews
S85 & S65 Engine Mechanical Systems
MS S65 & MS S60 Engine Electronics
M Specific Driveline and Chassis Changes
High and Low Pressure VANOS systems
Common Failures and Solutions
MINI Electrical Systems Drew Wolfe S5DW030 MINI
R50-R53 Body Electronics Overview
I-K BUS Diagnosis and tips
R56 Energy Diagnosis and Understanding
R56-R60 Battery Registration $ Retrofitting
Coding & Programming Guidelines
Infotainment Systems
Instrument Cluster Tests
CBS Resting and Changes
Mercedes Benz New Generation of V-Engines 6 and 8-cylinder M 276/M 278
Johann Chua S5JC045 Mercedes
Compete Fuel system Overview M278
Removal and installation procedures for injectors
Synchronization M278
Charge air system M278 components / function and chain tensioner
Ignition System M278
Porsche M97 Engine Management Tony Callas & Luke Cole
S5TC011 Porsche
Camshaft deviation diagnosis utilizing a DSO scope
Fuel trim diagnosis techniques simplified
Misfire fault evaluation and diagnosis techniques
Diagnosis of all faults - Where to find the information
Testing the AOS utilizing a Manometer
Variable camshaft timing and lift systems
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VW and Audi New Engine Technology Don Bonelli S5DB035 VW/Audi
Audi Valve System
Innovative Thermal Management
Demand Control Oil Pumps
Secondary Air System changes
Engine Start Stop System
Stronic Transmission Overview
Overview 2.0L Engine Technology
Overview 3.0L Supercharged Engine Technology
Overview 4.0L Twin Turbo Engine Technology
VW Variable Camshaft System Diagnostic Techniques John Thornton S5JT089 VW
Develop a game plan/testing approach for VW VCT Diagnostics
Understanding Measuring Blocks, Basic Settings and Output Tests for VCT diagnostics
VW VCT Operation
Case Studies on VCT
Covering: 2000 Passat 2.8L ATQ, 2002 Passat 2.8L ATQ, 2005 Jetta 2.5L BGP, 2006 Passat 2.0L BPY, 2005 Touareg 3.2L R6 BMX, 2010 CC 3.6L VR6 BLV, 2009 A4 2.0L CAEB
New Fiat Multi-Air Technology Scot Manna S5SM078 Fiat
The Holy Grail of engine design has always been full valve control-Lift and Duration
Fiat's electronic-hydraulic control redefines engine control
Complete component design and operation
System real world scan data and waveforms
Code & system diagnostics
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Toyota / Lexus Driveability Dave Macholz S5DM096 Toyota
Fail Safe Strategies: What they are and why you need to know about them
Lost in translation: A look at deceiving ECM wiring diagrams
How a simple ignition system fault can ruin your day
Quick MAF sensor diagnostic tips
Air / Fuel ratio sensor operation: What does amperage have to do with it?
How the ECM monitors the A/F sensor, Oxygen Sensor and Catalytic converter
Toyota /Lexus fuel trim: Looks can be deceiving
VVT-i : Not all about timing
Active Tests you need to know about
How a simple ignition system fault can ruin your day
Factory tooling may cost less than you think
Powertrain Torsional Damping Systems Dirk Fuchs & Joe Laubinger
S5DF110 Powertrain
Clutch Operation Pull and Push Type
Clutch Release System Operation and Diagnosis
Torsional Damping Systems Operation and Diagnosis (Dual Mass Flywheel)
Diesel Engine Operation and Diagnosis (Pump Nozzle and Common Rail)
Influence of Engine to DMF
Service Bulletins
ABS, Stability Control Systems And Traction Control Systems Dave Hobbs S5DH122 Diagnostics
Anti-lock brake system components and operation.
The differences between anti-lock brake hydraulic channel systems and how they are used
Correct methods for performing anti-lock brake diagnostics
Common electronic stability control problems and solutions
The traction control system components and operation
Correct methods for performing traction control system diagnostic
EVAP Diagnostics and Techniques Bernie Thompson
S5BT088 EVAP
Tools and techniques for EVAP failures
Finding the small leaks
The importance and use of the flow gauge
Using CO2 for leak detection
Foam detection for leaks
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Handling the Phone Shopper Maylan Newton
S5MN068 Communication
Build value before the car is in the shop
Why quoting price is not always a good thing
Understand your differential and how to use it
Use Consultive and Relationship selling to build trust
Convert callers into customers
If you do quote a price… do it right!
Lip Service Margie Seyfer S5MS055 Communication
How to deliver a "knock your socks off" telephone greeting
Voicemail - Enhancing your greeting and messages that sell
How to work your voice to improve your perceived image - Yours and your business
Simple no cost ways to enhance your business image
Thirteen positive phrases that pay
Up Your Image Steve Louden S5SL057 Marketing
Why your shop’s image is your most important asset and marketing tool
Realizing the importance of first impressions
View pictures of dozens of exceptional as well as poor shop examples—very motivating
Why you can’t afford a poor image
How to make your business appeal to females---approximately 65% of today’s customers
Realizing your image is actually a marketing tool
Realizing perception is reality to a potential customer
Recognizing the importance of “drive up appeal”
A compressive image roadmap for “your” shop
Motivate, Manage and Control with the Right Pay Plan Cecil Bullard S5CB071 Management
The key mistakes that are often made when building pay plans
The theory behind a successful pay plan
Balancing your margins and pay
The 60/40 Rule
12 Things you need to have a successful pay plan
How to get employees to buy into the new pay plan
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Chemistry Lessons: Creating a Company Culture Bill Haas S5BH063 Process/Policy
Become a great manager of talent
Attract the right people before you need them
Avoid quality people leaving your company
Extend the employee life cycle with a culture that breeds success
Utilize tools to set expectations and improve internal communications
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