information management as the strategic business counterpart that unlocks the value of it
Post on 18-Nov-2014
47 Views
Preview:
DESCRIPTION
TRANSCRIPT
1
Information Management as theStrategic Business Counterpart that unlocks the Value of IT
Osaka, 31 October 2013
Mark Smalley, IT Paradigmologist
@marksmalley &
mark.smalley@aslbislfoundation.org
2
3
Japanese Culture
4
Japanese Culture - 文化
切切
私の謝罪
私の悪い謝罪のために私を深くお詫び申し上げ
5
Haiku’s - 俳句
古池や 蛙飛びこむ 水の音
The ancient pond
A frog leaps in
The sound of the water.
Matsuo Bashō (1644-1694)
6
Haiku - 俳句
Being in Japan,
I’m thinking about Haiku’s.
Haiku’s for IT.
7
4 Seasons
8
4 Generations
9
1 Wife, 3 Children
10
New House
11
The Netherlands
1212
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
IT Paradigmologist
Smalley.IT
13
Oslo
Stockholm
Minneapolis/ St Paul
Bratislava
London
Bangkok
Kuala Lumpur
Singapore
Gold Coast
Copenhagen
Malmö
Dallas
14
Japan
Haiku’s - 俳句
Going to Japan
I’m thinking about Haiku’s
Haiku’s for IT
15
Japan
Haiku’s - 俳句
Going to Japan
I’m thinking about Haiku’s
Haiku’s for IT
16
Agenda
Demand-Supply-Use
Business Information Management
IS Organization Architecture
Business Information Services Library (BiSL)
Reinventing Yourself
17
Profit
-
Business Goal Areas
Marketing / Sales / DeliveryAdministration / Management / Governance
Satisfaction & QualityProductivity & Predictability & Efficiency
Innovation & Agility
IT Benefits
Business Benefits Revenue
CostEmployees
Better functionality
Quicker delivery
Fewer/shorteroutages
More flexible
Cheaper
More productive
Resources
Organization
YourIT
initiative
Product
Customers
Suppliers
ProcessStakeholders Capital
IT Value Chain
18
Architecture vs Design
Architecture Architecture
Design Design
Construction Object
Activity Artifact
19
Architecture vs Design
Architecture Architecture
Design Design
Construction Object
Activity Artifact
20
Architecture vs Design
Architecture Architecture
Design Design
Construction Object
Development
Maintenance
Architecture
Design
Construction
21
Architecture vs Design
A 1D
A DA
D
D
A
2
3
4
22
IT Paradigmologist at work
What can you actually
change?
23
IT Paradigmologist at work
24
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
25
ITOrgIT
DeptUserOrg
Demand
SupplyUse
InfoSyst
ITProv
26
ITOrgIT
DeptUserOrg
Demand
SupplyUse
InfoSyst
Appl
InfraITS
M
ITProv
Ap
pl
In
fra
ITSM
2727
Change project
Incremental change
Current situation
Desired situation
Change =Architecture+Design+Construction
2828
USER ORGANIZATION• Values, mission &
vision• Products & services• Structure• Goals• Funding• Partners & suppliers• People• Habits & attachments• Knowledge & skills• Roles, rights &
responsibilities• Processes &
activities• Relationships &
agreements• Information• Workspace & facilities
INFORMATION SYSTEMS• Architectural principles• Design• Applications
• Data• Software
• Infrastructure (devices, networks, servers)• Data• Software• Hardware
• Procedures & instructions for usage, operation, maintenance
IT ORGANIZATION• Values, mission &
vision• Products & services• Structure• Goals• Funding• Partners & suppliers• People• Habits & attachments• Knowledge & skills• Roles, rights &
responsibilities• Processes &
activities• Relationships &
agreements• Information• Workspace & facilities
Scope of Change
29
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
30
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
RelationshipAlignment
31
32
YouTube – TheMrTubeX“Japanese Precision - Walk it
out!”
33
UserOrg
Demand
SupplyUse
Infosyst
ITOrg
RelationshipAlignmentMis-
alignment
34
35
3636
What do your business people
think about your IT people?
What do your IT people
think about your business
people?
37
Haiku - 俳句
Business and IT
don’t understand each other.
Serious problem.
38
39
Who needs more help in your organization: business or IT?
40
“IT doesn’t understand the business, but the business’
understanding of IT is even worse”
Prof. Jerry Luftman
41
DataApps
Devices
Are your business departments struggling with I&T?
42itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Demand-Supply-Use
43
ITOrg
Assessment
UserOrg
Demand
SupplyUse
InfoSyst
44
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Innovation
45
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Speed
Innovation
46
ITOrg
UserOrg
Demand
SupplyUse
InfoSystQuality
Speed
Innovation
47
ITOrg
UserOrg
Demand
SupplyUse
InfoSystQuality
Speed
Innovation
48
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Quality
Speed
Innovation
49
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Quality
Speed
Innovation
Valuerealization
50
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Value identification
Quality
Speed
Innovation
Valuerealization
51
ITOrg
UserOrg
Demand
SupplyUse
InfoSyst
Use
Value identification
Quality
Speed
Relationship
Innovation
Valuerealization
52
Haiku - 俳句
Demand, supply, use.
Information lifecycle.
Very important.
53itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Demand & Use = Information Management
54
ITOrg
User Org
Demand
SupplyUse InfoSyst
Division ofResponsibilities
55
ITOrg
Supply
IT Responsibilities
Guidance
InfoSyst
56
User Org
Demand
Use
BusinessResponsibilities
InfoSyst
57
User Org
Demand
Use
BusinessResponsibilities
InfoSyst
Value identification
Relationship
Valuerealization
58itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
How valuable is the business’ asset ‘information’ for:o Survival?o Success?
Questions forthe business (1 of 3)
How valuable?
59itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
How effectively and efficiently does the business:o Specify their information needs?o Delegate the automated part to IT?o Organize the non-automated part? o Use information & technology?
Questions forthe business (2 of 3)
60itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
How effectively and efficiently does the business:o Specify their information needs?o Delegate the automated part to IT?o Organize the non-automated part? o Realize value from information & technology?
Questions forthe business (2 of 3)
How well?
61itSMF Singapore 2013 Annual Conference - Value of ITSMitSMF Singapore 2013 Annual Conference - Value of ITSM
Can the board demonstrate (governance) that they are managing information as a business asset?
Questions forthe business (3 of 3)
Well, can they?
62
63
3,6% work time wasted due to poor user training
= 9.2 Billion EUR (NL)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Misinterpretation
costly decisions
IT budget spent on
wrong solutions/services
Delayed business projects
Missed opportunities
competitive disadvantage
Governance and compliance issues
64
• Poorly trained users• Ill-informed managers and directors• Ineffective engagement of IT
departments/providers• Unclear roles & responsibilities for
management of demand and use of information & technology
Caused by
65
• Users realize the intended value of information systems
• Managers and directors identify how I&T creates cheaper / better / more business
• Managers engage effectively with IT departments and providers
• Directors can demonstrate good governance of I&T as business assets
Desired situation
66
Information Management
“The means by which an organization efficiently
plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that
information is identified and exploited to the fullest extent.”
Queensland Government Information Management Policy Definitions, December 2009,
version 1.0.1
“A corporate responsibility that needs
to be addressed and followed from the most
senior levels of management to the front
line worker. Organizations must be held and must hold
their employees accountable to […] manage
[…] information appropriately and responsibly.”
Association for Information and
Image Management (AIIM) What is Information Management?
67
Information Management
“The means by which an organization efficiently
plans, collects, organizes, uses, controls, disseminates and disposes of its information, and through which it ensures that the value of that
information is identified and exploited to the fullest extent.”
Queensland Government Information Management Policy Definitions, December 2009,
version 1.0.1
“A corporate responsibility that needs
to be addressed and followed from the most
senior levels of management to the front
line worker. Organizations must be held and must hold
their employees accountable to […] manage
[…] information appropriately and responsibly.”
Association for Information and
Image Management (AIIM) What is Information Management?
ResponsibilityValue
Technology
68
ITOrg
User Org
InfoSyst
Demand
SupplyUse
Information Management
69
InfoSyst
Demand
SupplyUse
70
Business
Strategy
Business Projects
BusinessOperations
InformationStrategy
Functionality Management
UsageManagement
IT Strategy
IT Projects & Releases
IT Operations
ApplicationStrategy
ServiceStrategy
ApplicationMaintenance
& Renewal
ServiceDesign & Transition
ApplicationSupport
ServiceOperation
IT Services
IT SupplyBusiness
BiSL ASL ITIL
BiSL ASL ITIL
Bus. Info. Mgmt incl. IT Demand Mgmt
71
Information
Strategy
Functionality Management
UsageManagement
BiSL
BiSL
72itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
Directinformation
strategy
Changefunctionality
Supportusers
Governinformation
Management
Manage information management
73itSMF Singapore 2013 Annual Conference - Value of ITSM
BiSL®
Planning and resource management
Financialmanagement
Demandmanagement
Contract management
Operational supplier
management
Business datamanagement
End usersupport
Infor-mationcoor-
dination
Use management cluster Functionality management cluster
Specify information
requirements
Design non-automated
info. systems
Preparetransition
Review and testing
Establishbus. process developments
Strategicsupplier
management
Strategic info. partnermanagement
I-organizationstrategy
Strategic userrelationship
management
I-organization strategy cluster
Informationlifecycle
management
Establish info. chain
developments
Change-management
Transitionmanagement
Informationportfolio
management
Man
agem
ent
Op
erat
ion
sS
trat
egy
Information strategy cluster
Establishtechnologicaldevelopments
74
Training and certification scheme
• Foundation level
• 2-day training• 40 multiple
choice
75
Haiku - 俳句
Although I told you,
you don’t follow the process.
I don’t understand.
76
Action plan & Tools
Effective use of BiSL means• (Self) assess BIM processes
+ define improvement areas• Define and assign key roles
and responsibilities• Train and certify people in
key roles• Improve critical processes
and relationships• Monitor results and re-assess
from time to time
Supported by• Self-assessment guide• Consultants• BiSL Foundation training
by APMG ATO’s• Certification by APMG• Events, best practices
and other free publications at the ASL BiSL Foundation
77
Benefits for user organizations
• Higher ROI in information systems
• Easier interaction with IT people
• Demonstrate management of the business asset ‘information’
78
Investment in ‘Business Information Management’
results in
Dutch Police Force with many ‘autonomous’ districts
Better policing of persistent offenders
Large Dutch government organization that relies heavily on correct information:
More efficient management of information
Large insurance company with many mergers and acquisitions
Improved enterprise agility
79
Investment in ‘Business Information Management’
results in
A mental health service provider achieved improvements in• Corporate governance• Data registration & security• Business process
efficiency• Business involvement• Decision-making• Resource allocation
A hospital achieved improvements in• Business process
efficiency• Business involvement• Decision-making• Resource allocation• Project after-care• Business satisfaction• Supplier management
80
Benefits for trainers and consultants
• 20% of the ITIL® market• High value product• Cross-selling
opportunities
81
Difference with other frameworks
• Guidance for demand and use of I&T, not supply
• Complementary with ITIL®, COBIT®5 etc.
ITIL® is a registered trademark of AXELOS
COBIT® is a registered trademark of ISACA
82
ArtifactLifecycle phase
Business InformationIT ServicesAppl / Infra
Architecture & Design
Realization & Implementation
Operations & Support
TOGAF
82
BiSL
Positioning BiSL
BABOK
83
Haiku - 俳句
Business people want
more R.O.I. from IT.
They need BiSL.
84
itSMF USA
85
86
itSMF USA Practitioners:
.• “Information Management asked the right questions and helped IT make the plan quickly”
• “Information Management has crucial information to solve the whole puzzle: IT cannot do it without Information Management”
• “Information Management interprets the business into IT”
• “We got out of our silo and talked about what it meant for the business”
87
88
itSMF USA Board Members:
.• “Changing business climates and increased technical capabilities are driving the need for a new relationship between the Business and IT”
• “Understanding the concepts behind Business Information Management will be a key future foundation for anyone involved in Service Management”
• “Business Information Management provides a new and unique framework (BiSL) to successfully position that changing relationship”
89
Reinventyourself
9090
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Smalley.IT
IT Paradigmologist
9191
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
tSmalley.IT
Manager’s perspective
9292
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Smalley.IT
Happiness
9393
Happiness is U-shaped
EUR 43 44
USA 45 49
Source: www.nber.org/papers/w12935.pdf
Prof A. Oswald
9494
Line of everything
Source: www.londonbusinessforum.com/events/myself_and_other_matters (32:45)
Charles Handy
9595
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward
Smalley.IT
Reinvent yourself
96
Chris Dancy
@ServiceSphere
www.apmg-international.tv
Data Exhaust Cartographer“Things will improve.
They might just improve without you.”
97
Haiku - 俳句
Things are going well,
but it’s later than you think.
Reinvent yourself.
98
Information Management as theStrategic Business Counterpart that unlocks the Value of IT
Osaka, 31 October 2013
Mark Smalley, IT Paradigmologist
@marksmalley &
mark.smalley@aslbislfoundation.org
99
top related