information and application fee for service certificate
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Student
2016
Careers Training Centre PO BOX 1230 CAIRNS QLD
4870
Information and Application Fee For Service
Certificate III in Hospitality SIT30713
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 2 of 21
CONTENTS APPLICATION AND ENROLMENT INFORMATION PAGE
WHO CAN APPLY 3
ENROLMENTS ARE BY APPLICATION 3
ACCEPTANCE INTO THE COURSE 3
COMMENCEMENT OF THE COURSE 3
THE CAPTA GROUP OF COMPANIES 3
COURSE INFORMATION
COURSE SUMMARY 4
CAREER PROSPECTS 4
ARTICULATION 4
AWARD 4
ENTRY REQUIREMENTS 4
DELIVERY OF THE COURSE 4
ASSESSMENT STRATEGY 4
RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER 4
NOMINAL DURATION 4
AUSTRALIAN APPRENTICESHIPS 4
SERVICES 5
COURSE OUTLINE 5
INCLUDED IN YOUR COURSE FEES 6
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING 6
WORK PLACEMENT 6
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES 6
REFUND amp WITHDRAWAL POLICY 7
ADDITIONAL FEES 7
UNIQUE STUDENT IDENTIFIER (USI) 7
COMPLETION PROCEDUREISSUING OF RESULTS 7
ONGOING SUPPORT 8
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM 9
CONFIDENTIALITY AGREEMENT 11
PROMOTIONAL POLICY 11
OTHER REQUIRED DETAILS 11
LANGUAGE LITERACY AND NUMERACY ASSESSMENT TOOL 12
TRAINING AGREEMENT - CERTIFICATE III IN TOURISM SIT30112 17
PAYMENT PLAN AGREEMENT 18
PAYMENT METHODS 19
CHECKLIST 20
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 3 of 21
APPLICATION AND ENROLMENT INFORMATION
WHO CAN APPLY There is no age limit but applicants should have successfully completed Year 10 and be a Queensland resident
Mature age and students with prior learning and experience should also apply
Students must meet the selection criteria and demonstrate good English skills both written and verbal and basic numeracy skills
Students must be able to demonstrate Be able to work on their own with direction
Be able to work in a team with direction
Have a reasonable understanding of reading writing numeracy learning and oral communication
ENROLMENTS ARE BY APPLICATION To apply for enrolment in this course please thoroughly read this pack and complete all required details The
application pack can be either posted or emailed to Careers Training Centre
Enrolment into this course is not automatic once your application has been received you will be contacted by one
of our staff to arrange an interview
Applicants are required to have an interview with Careers Training Centre to discuss their enrolment application and further details regarding the course and its requirements
Due to the high level of Workplace Health and Safety responsibilities involved we reserve the right to decline an application at our discretion An application may also be dependent on an individualrsquos heath and level of fitness as
some of the duties involved can be physically demanding
ACCEPTANCE INTO THE COURSE
After the interview applicants will be advised if they have been successful in gaining enrolment into this course If you are advised that you have been granted enrolment you will be required to pay a holding deposit of $50000
(AUD) to confirm your enrolment This amount will contribute to the total cost of your course and is not an additional amount
See page 6 ndash Course costs fees and charges for further payments and options COMMENCEMENT OF THE COURSE
Once your deposit has been received you will be contacted to arrange a time for your induction At this time we will confirm your start date times days You will need to allow 1 ndash 2 hours to complete the induction process
THE CAPTA GROUP OF COMPANIES
Careers Training Centre has established agreements with local industry to host training and assessments for students
so that they gain the required skill and knowledge with the required resources in a practical manner and meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and ass essment are Rainforestation Nature Park Kuranda
The Wildlife Habitat Port Douglas
Cairns Zoom and Wildlife Dome Cairns
Tropic Wings Tours Cairns
Australia Butterfly Sanctuary Kuranda
Assessments will be conducted by Careers Training Centre at the workplace of the student or may be assessed in a simulated work environment on excursions in role plays andor scenarios or any combination of these
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 4 of 21
COURSE INFORMATION
COURSE SUMMARY This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the
need to apply discretion and judgement Work would be undertaken in various hospitality settings such as restaurants hotels motels clubs pubs cafes and coffee shops Individuals may have some responsibility for others
and provide technical advice and support to a team
CAREER PROSPECTS
When you complete the Certificate III in Hospitality graduates will be qualified to apply for various positions including guest service agent porter food waiter drink waiter and function service staff in restaurants bars
hotels resorts clubs casinos industrial catering companies and many hospitality related businesses
ARTICULATION
Students who successfully complete the Certificate III in Hospitality can gain credits for subjects included in the Certificate IV in Hospitality and the Diploma of Hospitality if they decide to continue their studies Under the
Australian Qualifications Framework (AQF) Certificate III is AQF Level III
AQF1 Certificate I AQF2 Certificate II AQF3 Certificate III
AQF4 Certificate IV AQF5 Diploma AQF6 Advance Diploma
AWARD Upon successful completion of all units of competencies in the course students will be issued with a Certificate III
in Hospitality Should a student not complete the entire course then a Statement of Attainment will be given for the units successfully completed
ENTRY REQUIREMENTS There is no age limit but applicants should have successfully completed year 10 Mature age and students with prior
learning and experience should also apply
DELIVERY OF THE COURSE
The Certificate III in Hospitality is delivered by on-the-job training off-the-job training and by the lsquoself pacedrsquo method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete
the course
ASSESSMENT STRATEGY Assessment in this course will be competency based in that the student will be required to demonstrate competency
in a range of tasks The assessment coding which will apply is either C or NYC where C is Competent and NYC is
Not Yet Competent Assessment procedures are transparent and address the key assessment principles of being valid reliable flexible fair and cost effective Assessment strategies encompass a range of techniques which include
but are not limited to the use of
Direct observation of
performance Simulations of workplace
activities
Oral questioning
Practical exercises
Projectsassignments
Work portfolios
RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER Students who can demonstrate that they are already competent in the knowledge and skills of a unit of competency
or have previously completed a course with another Institution may apply for Recognition of Prior Learning (RPL)
or Credit Transfer For further information please refer to the Student handbook
NOMINAL DURATION 350 ndash 552 Nominal Hours dependant on electives chosen
10 months Full-time or 20 months Part-time
Evidence of 36 shifts completed within the Hospitality workplace environment is essential to the completion of this certificate
AUSTRALIAN APPRENTICESHIPS
Funding is made available by the Department of Education Training amp Employment
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 5 of 21
SERVICES
As part of our ongoing commitment to provide advice and support services we provide to all our clientsstudents the following services upon request
welfare and guidance services
appeals and complaints procedures
disciplinary procedures
staff responsibilities for access and equity
Recognition Prior Learning (RPL) amp Credit transfer arrangements
client selection enrolment and inductionorientation procedures
course information including content and vocational outcomes
feescharges including refund policy and exemptions (where applicable)
provision for language literacy and numeracy assessment
client support including any external support the RTO has arranged for clients flexible learning and assessment procedures
Further details of any of the above services may be obtained from your student handbook pre-course introduction session or contacting any of our staff for a friendly chat
This course is approved for Centrelink Student Payments Please contact Centrelink for any assistance
COURSE OUTLINE To achieve a Certificate III in Hospitality 15 units must be completed
7 core units
8 elective units consisting of
1 unit from Group A
5 units from Group B
2 units from Group B Group C elsewhere in SIT12 Training Package or any other current Training
Package or accredited course
For this qualification electives may be selected to meet either a specialist or multi-skilled job outcome In all cases
selection of electives must be guided by the job outcome sought local industry requirements and the characteristics of this qualification
CORE UNITS
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBWOR203 Work effectively with others Nil 15
SITHIND201 Source and use information on the hospitality industry Nil 25
SITHIND301 Work effectively in hospitality service Nil 110
SITXCCS303 Provide service to customers Nil 25
SITXCOM201 Show social and cultural sensitivity Nil 20
SITXHRM301 Coach others in job skills Nil 20
SITXWHS101 Participate in safe work practices Nil 12
GROUP A - ELECTIVE UNITS (CHOOSE MINIMUM 1)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHIND101 Use Hygienic practices for hospitality service Nil 10
SITXFSA101 Use hygiene practices for food safety Nil 25
GROUP B - ELECTIVE UNITS (CHOOSE MINIMUM 5)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHACS101 Clean premises and equipment Nil 45
SITXCCS201 Provide visitor information Nil 35
SITXFIN201 Process financial transactions Nil 20
SITHFAB101 Clean and tidy bar areas SITXFSA101 10
SITHFAB201 Provide responsible service of alcohol Nil 10
SITHFAB202 Operate a bar SITXFSA101 amp SITHFAB201
30
SITHFAB203 Prepare and serve non-alcoholic beverages SITXFSA101 15
SITHFAB204 Prepare amp serve espresso coffee SITXFSA101 30
SITXFSA101 Use hygiene practices for food safety Nil 25
SITXFSA201 Participate in safe food handling practices Nil 40
SITTTSL305 Process reservations Nil 30
GROUP C - ELECTIVE UNITS (CHOOSE MINIMUM 2)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBCMM201 Communicate in the workplace Nil 40
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 6 of 21
BSBITU306 Design and produce business documents Nil 80
BSBSUS201 Participate in environmentally sustainable work practices Nil 20
HLTAID003 Provide first aid Nil 18
SITXINV201 Receive and store stock Nil 10
SIRXSLS002A Advise on products and services Nil 30
SITXWHS301 Identify hazards assess and control safety risks Nil 30
All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency
in the pre-requisite unit prior to the start of training for the unit with the pre-requisite
INCLUDED IN YOUR COURSE FEES
Comprehensive orientation day All learner manuals and resources
Computers will be available to students for research on a mutually suitable time in the work place If you have
a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research
Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program
Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon
at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer
Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss
this issue The outcome of this meeting may result in the cancellation of their enrolment
Failure to attend an arranged meeting will result in the cancellation of an enrolment
WORK PLACEMENT
This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be
completed within a hospitality industry based workplace to gain the Certificate III in Hospitality
Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and
meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and assessment are
bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713
Course Cost $320000 AUD per student
Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call
4041 9454
Once your application has been processed and approved you will be required to pay a holding deposit (Minimum
$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount
Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to
the commencement of the course
Following course commencement Careers Training Centre will require agreed payments of training fees from the
studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 2 of 21
CONTENTS APPLICATION AND ENROLMENT INFORMATION PAGE
WHO CAN APPLY 3
ENROLMENTS ARE BY APPLICATION 3
ACCEPTANCE INTO THE COURSE 3
COMMENCEMENT OF THE COURSE 3
THE CAPTA GROUP OF COMPANIES 3
COURSE INFORMATION
COURSE SUMMARY 4
CAREER PROSPECTS 4
ARTICULATION 4
AWARD 4
ENTRY REQUIREMENTS 4
DELIVERY OF THE COURSE 4
ASSESSMENT STRATEGY 4
RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER 4
NOMINAL DURATION 4
AUSTRALIAN APPRENTICESHIPS 4
SERVICES 5
COURSE OUTLINE 5
INCLUDED IN YOUR COURSE FEES 6
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING 6
WORK PLACEMENT 6
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES 6
REFUND amp WITHDRAWAL POLICY 7
ADDITIONAL FEES 7
UNIQUE STUDENT IDENTIFIER (USI) 7
COMPLETION PROCEDUREISSUING OF RESULTS 7
ONGOING SUPPORT 8
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM 9
CONFIDENTIALITY AGREEMENT 11
PROMOTIONAL POLICY 11
OTHER REQUIRED DETAILS 11
LANGUAGE LITERACY AND NUMERACY ASSESSMENT TOOL 12
TRAINING AGREEMENT - CERTIFICATE III IN TOURISM SIT30112 17
PAYMENT PLAN AGREEMENT 18
PAYMENT METHODS 19
CHECKLIST 20
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 3 of 21
APPLICATION AND ENROLMENT INFORMATION
WHO CAN APPLY There is no age limit but applicants should have successfully completed Year 10 and be a Queensland resident
Mature age and students with prior learning and experience should also apply
Students must meet the selection criteria and demonstrate good English skills both written and verbal and basic numeracy skills
Students must be able to demonstrate Be able to work on their own with direction
Be able to work in a team with direction
Have a reasonable understanding of reading writing numeracy learning and oral communication
ENROLMENTS ARE BY APPLICATION To apply for enrolment in this course please thoroughly read this pack and complete all required details The
application pack can be either posted or emailed to Careers Training Centre
Enrolment into this course is not automatic once your application has been received you will be contacted by one
of our staff to arrange an interview
Applicants are required to have an interview with Careers Training Centre to discuss their enrolment application and further details regarding the course and its requirements
Due to the high level of Workplace Health and Safety responsibilities involved we reserve the right to decline an application at our discretion An application may also be dependent on an individualrsquos heath and level of fitness as
some of the duties involved can be physically demanding
ACCEPTANCE INTO THE COURSE
After the interview applicants will be advised if they have been successful in gaining enrolment into this course If you are advised that you have been granted enrolment you will be required to pay a holding deposit of $50000
(AUD) to confirm your enrolment This amount will contribute to the total cost of your course and is not an additional amount
See page 6 ndash Course costs fees and charges for further payments and options COMMENCEMENT OF THE COURSE
Once your deposit has been received you will be contacted to arrange a time for your induction At this time we will confirm your start date times days You will need to allow 1 ndash 2 hours to complete the induction process
THE CAPTA GROUP OF COMPANIES
Careers Training Centre has established agreements with local industry to host training and assessments for students
so that they gain the required skill and knowledge with the required resources in a practical manner and meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and ass essment are Rainforestation Nature Park Kuranda
The Wildlife Habitat Port Douglas
Cairns Zoom and Wildlife Dome Cairns
Tropic Wings Tours Cairns
Australia Butterfly Sanctuary Kuranda
Assessments will be conducted by Careers Training Centre at the workplace of the student or may be assessed in a simulated work environment on excursions in role plays andor scenarios or any combination of these
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 4 of 21
COURSE INFORMATION
COURSE SUMMARY This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the
need to apply discretion and judgement Work would be undertaken in various hospitality settings such as restaurants hotels motels clubs pubs cafes and coffee shops Individuals may have some responsibility for others
and provide technical advice and support to a team
CAREER PROSPECTS
When you complete the Certificate III in Hospitality graduates will be qualified to apply for various positions including guest service agent porter food waiter drink waiter and function service staff in restaurants bars
hotels resorts clubs casinos industrial catering companies and many hospitality related businesses
ARTICULATION
Students who successfully complete the Certificate III in Hospitality can gain credits for subjects included in the Certificate IV in Hospitality and the Diploma of Hospitality if they decide to continue their studies Under the
Australian Qualifications Framework (AQF) Certificate III is AQF Level III
AQF1 Certificate I AQF2 Certificate II AQF3 Certificate III
AQF4 Certificate IV AQF5 Diploma AQF6 Advance Diploma
AWARD Upon successful completion of all units of competencies in the course students will be issued with a Certificate III
in Hospitality Should a student not complete the entire course then a Statement of Attainment will be given for the units successfully completed
ENTRY REQUIREMENTS There is no age limit but applicants should have successfully completed year 10 Mature age and students with prior
learning and experience should also apply
DELIVERY OF THE COURSE
The Certificate III in Hospitality is delivered by on-the-job training off-the-job training and by the lsquoself pacedrsquo method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete
the course
ASSESSMENT STRATEGY Assessment in this course will be competency based in that the student will be required to demonstrate competency
in a range of tasks The assessment coding which will apply is either C or NYC where C is Competent and NYC is
Not Yet Competent Assessment procedures are transparent and address the key assessment principles of being valid reliable flexible fair and cost effective Assessment strategies encompass a range of techniques which include
but are not limited to the use of
Direct observation of
performance Simulations of workplace
activities
Oral questioning
Practical exercises
Projectsassignments
Work portfolios
RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER Students who can demonstrate that they are already competent in the knowledge and skills of a unit of competency
or have previously completed a course with another Institution may apply for Recognition of Prior Learning (RPL)
or Credit Transfer For further information please refer to the Student handbook
NOMINAL DURATION 350 ndash 552 Nominal Hours dependant on electives chosen
10 months Full-time or 20 months Part-time
Evidence of 36 shifts completed within the Hospitality workplace environment is essential to the completion of this certificate
AUSTRALIAN APPRENTICESHIPS
Funding is made available by the Department of Education Training amp Employment
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 5 of 21
SERVICES
As part of our ongoing commitment to provide advice and support services we provide to all our clientsstudents the following services upon request
welfare and guidance services
appeals and complaints procedures
disciplinary procedures
staff responsibilities for access and equity
Recognition Prior Learning (RPL) amp Credit transfer arrangements
client selection enrolment and inductionorientation procedures
course information including content and vocational outcomes
feescharges including refund policy and exemptions (where applicable)
provision for language literacy and numeracy assessment
client support including any external support the RTO has arranged for clients flexible learning and assessment procedures
Further details of any of the above services may be obtained from your student handbook pre-course introduction session or contacting any of our staff for a friendly chat
This course is approved for Centrelink Student Payments Please contact Centrelink for any assistance
COURSE OUTLINE To achieve a Certificate III in Hospitality 15 units must be completed
7 core units
8 elective units consisting of
1 unit from Group A
5 units from Group B
2 units from Group B Group C elsewhere in SIT12 Training Package or any other current Training
Package or accredited course
For this qualification electives may be selected to meet either a specialist or multi-skilled job outcome In all cases
selection of electives must be guided by the job outcome sought local industry requirements and the characteristics of this qualification
CORE UNITS
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBWOR203 Work effectively with others Nil 15
SITHIND201 Source and use information on the hospitality industry Nil 25
SITHIND301 Work effectively in hospitality service Nil 110
SITXCCS303 Provide service to customers Nil 25
SITXCOM201 Show social and cultural sensitivity Nil 20
SITXHRM301 Coach others in job skills Nil 20
SITXWHS101 Participate in safe work practices Nil 12
GROUP A - ELECTIVE UNITS (CHOOSE MINIMUM 1)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHIND101 Use Hygienic practices for hospitality service Nil 10
SITXFSA101 Use hygiene practices for food safety Nil 25
GROUP B - ELECTIVE UNITS (CHOOSE MINIMUM 5)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHACS101 Clean premises and equipment Nil 45
SITXCCS201 Provide visitor information Nil 35
SITXFIN201 Process financial transactions Nil 20
SITHFAB101 Clean and tidy bar areas SITXFSA101 10
SITHFAB201 Provide responsible service of alcohol Nil 10
SITHFAB202 Operate a bar SITXFSA101 amp SITHFAB201
30
SITHFAB203 Prepare and serve non-alcoholic beverages SITXFSA101 15
SITHFAB204 Prepare amp serve espresso coffee SITXFSA101 30
SITXFSA101 Use hygiene practices for food safety Nil 25
SITXFSA201 Participate in safe food handling practices Nil 40
SITTTSL305 Process reservations Nil 30
GROUP C - ELECTIVE UNITS (CHOOSE MINIMUM 2)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBCMM201 Communicate in the workplace Nil 40
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 6 of 21
BSBITU306 Design and produce business documents Nil 80
BSBSUS201 Participate in environmentally sustainable work practices Nil 20
HLTAID003 Provide first aid Nil 18
SITXINV201 Receive and store stock Nil 10
SIRXSLS002A Advise on products and services Nil 30
SITXWHS301 Identify hazards assess and control safety risks Nil 30
All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency
in the pre-requisite unit prior to the start of training for the unit with the pre-requisite
INCLUDED IN YOUR COURSE FEES
Comprehensive orientation day All learner manuals and resources
Computers will be available to students for research on a mutually suitable time in the work place If you have
a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research
Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program
Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon
at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer
Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss
this issue The outcome of this meeting may result in the cancellation of their enrolment
Failure to attend an arranged meeting will result in the cancellation of an enrolment
WORK PLACEMENT
This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be
completed within a hospitality industry based workplace to gain the Certificate III in Hospitality
Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and
meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and assessment are
bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713
Course Cost $320000 AUD per student
Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call
4041 9454
Once your application has been processed and approved you will be required to pay a holding deposit (Minimum
$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount
Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to
the commencement of the course
Following course commencement Careers Training Centre will require agreed payments of training fees from the
studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 3 of 21
APPLICATION AND ENROLMENT INFORMATION
WHO CAN APPLY There is no age limit but applicants should have successfully completed Year 10 and be a Queensland resident
Mature age and students with prior learning and experience should also apply
Students must meet the selection criteria and demonstrate good English skills both written and verbal and basic numeracy skills
Students must be able to demonstrate Be able to work on their own with direction
Be able to work in a team with direction
Have a reasonable understanding of reading writing numeracy learning and oral communication
ENROLMENTS ARE BY APPLICATION To apply for enrolment in this course please thoroughly read this pack and complete all required details The
application pack can be either posted or emailed to Careers Training Centre
Enrolment into this course is not automatic once your application has been received you will be contacted by one
of our staff to arrange an interview
Applicants are required to have an interview with Careers Training Centre to discuss their enrolment application and further details regarding the course and its requirements
Due to the high level of Workplace Health and Safety responsibilities involved we reserve the right to decline an application at our discretion An application may also be dependent on an individualrsquos heath and level of fitness as
some of the duties involved can be physically demanding
ACCEPTANCE INTO THE COURSE
After the interview applicants will be advised if they have been successful in gaining enrolment into this course If you are advised that you have been granted enrolment you will be required to pay a holding deposit of $50000
(AUD) to confirm your enrolment This amount will contribute to the total cost of your course and is not an additional amount
See page 6 ndash Course costs fees and charges for further payments and options COMMENCEMENT OF THE COURSE
Once your deposit has been received you will be contacted to arrange a time for your induction At this time we will confirm your start date times days You will need to allow 1 ndash 2 hours to complete the induction process
THE CAPTA GROUP OF COMPANIES
Careers Training Centre has established agreements with local industry to host training and assessments for students
so that they gain the required skill and knowledge with the required resources in a practical manner and meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and ass essment are Rainforestation Nature Park Kuranda
The Wildlife Habitat Port Douglas
Cairns Zoom and Wildlife Dome Cairns
Tropic Wings Tours Cairns
Australia Butterfly Sanctuary Kuranda
Assessments will be conducted by Careers Training Centre at the workplace of the student or may be assessed in a simulated work environment on excursions in role plays andor scenarios or any combination of these
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 4 of 21
COURSE INFORMATION
COURSE SUMMARY This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the
need to apply discretion and judgement Work would be undertaken in various hospitality settings such as restaurants hotels motels clubs pubs cafes and coffee shops Individuals may have some responsibility for others
and provide technical advice and support to a team
CAREER PROSPECTS
When you complete the Certificate III in Hospitality graduates will be qualified to apply for various positions including guest service agent porter food waiter drink waiter and function service staff in restaurants bars
hotels resorts clubs casinos industrial catering companies and many hospitality related businesses
ARTICULATION
Students who successfully complete the Certificate III in Hospitality can gain credits for subjects included in the Certificate IV in Hospitality and the Diploma of Hospitality if they decide to continue their studies Under the
Australian Qualifications Framework (AQF) Certificate III is AQF Level III
AQF1 Certificate I AQF2 Certificate II AQF3 Certificate III
AQF4 Certificate IV AQF5 Diploma AQF6 Advance Diploma
AWARD Upon successful completion of all units of competencies in the course students will be issued with a Certificate III
in Hospitality Should a student not complete the entire course then a Statement of Attainment will be given for the units successfully completed
ENTRY REQUIREMENTS There is no age limit but applicants should have successfully completed year 10 Mature age and students with prior
learning and experience should also apply
DELIVERY OF THE COURSE
The Certificate III in Hospitality is delivered by on-the-job training off-the-job training and by the lsquoself pacedrsquo method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete
the course
ASSESSMENT STRATEGY Assessment in this course will be competency based in that the student will be required to demonstrate competency
in a range of tasks The assessment coding which will apply is either C or NYC where C is Competent and NYC is
Not Yet Competent Assessment procedures are transparent and address the key assessment principles of being valid reliable flexible fair and cost effective Assessment strategies encompass a range of techniques which include
but are not limited to the use of
Direct observation of
performance Simulations of workplace
activities
Oral questioning
Practical exercises
Projectsassignments
Work portfolios
RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER Students who can demonstrate that they are already competent in the knowledge and skills of a unit of competency
or have previously completed a course with another Institution may apply for Recognition of Prior Learning (RPL)
or Credit Transfer For further information please refer to the Student handbook
NOMINAL DURATION 350 ndash 552 Nominal Hours dependant on electives chosen
10 months Full-time or 20 months Part-time
Evidence of 36 shifts completed within the Hospitality workplace environment is essential to the completion of this certificate
AUSTRALIAN APPRENTICESHIPS
Funding is made available by the Department of Education Training amp Employment
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 5 of 21
SERVICES
As part of our ongoing commitment to provide advice and support services we provide to all our clientsstudents the following services upon request
welfare and guidance services
appeals and complaints procedures
disciplinary procedures
staff responsibilities for access and equity
Recognition Prior Learning (RPL) amp Credit transfer arrangements
client selection enrolment and inductionorientation procedures
course information including content and vocational outcomes
feescharges including refund policy and exemptions (where applicable)
provision for language literacy and numeracy assessment
client support including any external support the RTO has arranged for clients flexible learning and assessment procedures
Further details of any of the above services may be obtained from your student handbook pre-course introduction session or contacting any of our staff for a friendly chat
This course is approved for Centrelink Student Payments Please contact Centrelink for any assistance
COURSE OUTLINE To achieve a Certificate III in Hospitality 15 units must be completed
7 core units
8 elective units consisting of
1 unit from Group A
5 units from Group B
2 units from Group B Group C elsewhere in SIT12 Training Package or any other current Training
Package or accredited course
For this qualification electives may be selected to meet either a specialist or multi-skilled job outcome In all cases
selection of electives must be guided by the job outcome sought local industry requirements and the characteristics of this qualification
CORE UNITS
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBWOR203 Work effectively with others Nil 15
SITHIND201 Source and use information on the hospitality industry Nil 25
SITHIND301 Work effectively in hospitality service Nil 110
SITXCCS303 Provide service to customers Nil 25
SITXCOM201 Show social and cultural sensitivity Nil 20
SITXHRM301 Coach others in job skills Nil 20
SITXWHS101 Participate in safe work practices Nil 12
GROUP A - ELECTIVE UNITS (CHOOSE MINIMUM 1)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHIND101 Use Hygienic practices for hospitality service Nil 10
SITXFSA101 Use hygiene practices for food safety Nil 25
GROUP B - ELECTIVE UNITS (CHOOSE MINIMUM 5)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHACS101 Clean premises and equipment Nil 45
SITXCCS201 Provide visitor information Nil 35
SITXFIN201 Process financial transactions Nil 20
SITHFAB101 Clean and tidy bar areas SITXFSA101 10
SITHFAB201 Provide responsible service of alcohol Nil 10
SITHFAB202 Operate a bar SITXFSA101 amp SITHFAB201
30
SITHFAB203 Prepare and serve non-alcoholic beverages SITXFSA101 15
SITHFAB204 Prepare amp serve espresso coffee SITXFSA101 30
SITXFSA101 Use hygiene practices for food safety Nil 25
SITXFSA201 Participate in safe food handling practices Nil 40
SITTTSL305 Process reservations Nil 30
GROUP C - ELECTIVE UNITS (CHOOSE MINIMUM 2)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBCMM201 Communicate in the workplace Nil 40
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 6 of 21
BSBITU306 Design and produce business documents Nil 80
BSBSUS201 Participate in environmentally sustainable work practices Nil 20
HLTAID003 Provide first aid Nil 18
SITXINV201 Receive and store stock Nil 10
SIRXSLS002A Advise on products and services Nil 30
SITXWHS301 Identify hazards assess and control safety risks Nil 30
All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency
in the pre-requisite unit prior to the start of training for the unit with the pre-requisite
INCLUDED IN YOUR COURSE FEES
Comprehensive orientation day All learner manuals and resources
Computers will be available to students for research on a mutually suitable time in the work place If you have
a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research
Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program
Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon
at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer
Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss
this issue The outcome of this meeting may result in the cancellation of their enrolment
Failure to attend an arranged meeting will result in the cancellation of an enrolment
WORK PLACEMENT
This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be
completed within a hospitality industry based workplace to gain the Certificate III in Hospitality
Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and
meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and assessment are
bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713
Course Cost $320000 AUD per student
Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call
4041 9454
Once your application has been processed and approved you will be required to pay a holding deposit (Minimum
$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount
Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to
the commencement of the course
Following course commencement Careers Training Centre will require agreed payments of training fees from the
studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 4 of 21
COURSE INFORMATION
COURSE SUMMARY This qualification provides the skills and knowledge for an individual to be competent in skilled operations with the
need to apply discretion and judgement Work would be undertaken in various hospitality settings such as restaurants hotels motels clubs pubs cafes and coffee shops Individuals may have some responsibility for others
and provide technical advice and support to a team
CAREER PROSPECTS
When you complete the Certificate III in Hospitality graduates will be qualified to apply for various positions including guest service agent porter food waiter drink waiter and function service staff in restaurants bars
hotels resorts clubs casinos industrial catering companies and many hospitality related businesses
ARTICULATION
Students who successfully complete the Certificate III in Hospitality can gain credits for subjects included in the Certificate IV in Hospitality and the Diploma of Hospitality if they decide to continue their studies Under the
Australian Qualifications Framework (AQF) Certificate III is AQF Level III
AQF1 Certificate I AQF2 Certificate II AQF3 Certificate III
AQF4 Certificate IV AQF5 Diploma AQF6 Advance Diploma
AWARD Upon successful completion of all units of competencies in the course students will be issued with a Certificate III
in Hospitality Should a student not complete the entire course then a Statement of Attainment will be given for the units successfully completed
ENTRY REQUIREMENTS There is no age limit but applicants should have successfully completed year 10 Mature age and students with prior
learning and experience should also apply
DELIVERY OF THE COURSE
The Certificate III in Hospitality is delivered by on-the-job training off-the-job training and by the lsquoself pacedrsquo method of learning which allows you greater flexibility in choosing the times you study and the time it takes you to complete
the course
ASSESSMENT STRATEGY Assessment in this course will be competency based in that the student will be required to demonstrate competency
in a range of tasks The assessment coding which will apply is either C or NYC where C is Competent and NYC is
Not Yet Competent Assessment procedures are transparent and address the key assessment principles of being valid reliable flexible fair and cost effective Assessment strategies encompass a range of techniques which include
but are not limited to the use of
Direct observation of
performance Simulations of workplace
activities
Oral questioning
Practical exercises
Projectsassignments
Work portfolios
RECOGNITION OF PRIOR LEARNING amp CREDIT TRANSFER Students who can demonstrate that they are already competent in the knowledge and skills of a unit of competency
or have previously completed a course with another Institution may apply for Recognition of Prior Learning (RPL)
or Credit Transfer For further information please refer to the Student handbook
NOMINAL DURATION 350 ndash 552 Nominal Hours dependant on electives chosen
10 months Full-time or 20 months Part-time
Evidence of 36 shifts completed within the Hospitality workplace environment is essential to the completion of this certificate
AUSTRALIAN APPRENTICESHIPS
Funding is made available by the Department of Education Training amp Employment
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 5 of 21
SERVICES
As part of our ongoing commitment to provide advice and support services we provide to all our clientsstudents the following services upon request
welfare and guidance services
appeals and complaints procedures
disciplinary procedures
staff responsibilities for access and equity
Recognition Prior Learning (RPL) amp Credit transfer arrangements
client selection enrolment and inductionorientation procedures
course information including content and vocational outcomes
feescharges including refund policy and exemptions (where applicable)
provision for language literacy and numeracy assessment
client support including any external support the RTO has arranged for clients flexible learning and assessment procedures
Further details of any of the above services may be obtained from your student handbook pre-course introduction session or contacting any of our staff for a friendly chat
This course is approved for Centrelink Student Payments Please contact Centrelink for any assistance
COURSE OUTLINE To achieve a Certificate III in Hospitality 15 units must be completed
7 core units
8 elective units consisting of
1 unit from Group A
5 units from Group B
2 units from Group B Group C elsewhere in SIT12 Training Package or any other current Training
Package or accredited course
For this qualification electives may be selected to meet either a specialist or multi-skilled job outcome In all cases
selection of electives must be guided by the job outcome sought local industry requirements and the characteristics of this qualification
CORE UNITS
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBWOR203 Work effectively with others Nil 15
SITHIND201 Source and use information on the hospitality industry Nil 25
SITHIND301 Work effectively in hospitality service Nil 110
SITXCCS303 Provide service to customers Nil 25
SITXCOM201 Show social and cultural sensitivity Nil 20
SITXHRM301 Coach others in job skills Nil 20
SITXWHS101 Participate in safe work practices Nil 12
GROUP A - ELECTIVE UNITS (CHOOSE MINIMUM 1)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHIND101 Use Hygienic practices for hospitality service Nil 10
SITXFSA101 Use hygiene practices for food safety Nil 25
GROUP B - ELECTIVE UNITS (CHOOSE MINIMUM 5)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHACS101 Clean premises and equipment Nil 45
SITXCCS201 Provide visitor information Nil 35
SITXFIN201 Process financial transactions Nil 20
SITHFAB101 Clean and tidy bar areas SITXFSA101 10
SITHFAB201 Provide responsible service of alcohol Nil 10
SITHFAB202 Operate a bar SITXFSA101 amp SITHFAB201
30
SITHFAB203 Prepare and serve non-alcoholic beverages SITXFSA101 15
SITHFAB204 Prepare amp serve espresso coffee SITXFSA101 30
SITXFSA101 Use hygiene practices for food safety Nil 25
SITXFSA201 Participate in safe food handling practices Nil 40
SITTTSL305 Process reservations Nil 30
GROUP C - ELECTIVE UNITS (CHOOSE MINIMUM 2)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBCMM201 Communicate in the workplace Nil 40
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 6 of 21
BSBITU306 Design and produce business documents Nil 80
BSBSUS201 Participate in environmentally sustainable work practices Nil 20
HLTAID003 Provide first aid Nil 18
SITXINV201 Receive and store stock Nil 10
SIRXSLS002A Advise on products and services Nil 30
SITXWHS301 Identify hazards assess and control safety risks Nil 30
All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency
in the pre-requisite unit prior to the start of training for the unit with the pre-requisite
INCLUDED IN YOUR COURSE FEES
Comprehensive orientation day All learner manuals and resources
Computers will be available to students for research on a mutually suitable time in the work place If you have
a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research
Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program
Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon
at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer
Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss
this issue The outcome of this meeting may result in the cancellation of their enrolment
Failure to attend an arranged meeting will result in the cancellation of an enrolment
WORK PLACEMENT
This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be
completed within a hospitality industry based workplace to gain the Certificate III in Hospitality
Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and
meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and assessment are
bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713
Course Cost $320000 AUD per student
Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call
4041 9454
Once your application has been processed and approved you will be required to pay a holding deposit (Minimum
$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount
Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to
the commencement of the course
Following course commencement Careers Training Centre will require agreed payments of training fees from the
studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 5 of 21
SERVICES
As part of our ongoing commitment to provide advice and support services we provide to all our clientsstudents the following services upon request
welfare and guidance services
appeals and complaints procedures
disciplinary procedures
staff responsibilities for access and equity
Recognition Prior Learning (RPL) amp Credit transfer arrangements
client selection enrolment and inductionorientation procedures
course information including content and vocational outcomes
feescharges including refund policy and exemptions (where applicable)
provision for language literacy and numeracy assessment
client support including any external support the RTO has arranged for clients flexible learning and assessment procedures
Further details of any of the above services may be obtained from your student handbook pre-course introduction session or contacting any of our staff for a friendly chat
This course is approved for Centrelink Student Payments Please contact Centrelink for any assistance
COURSE OUTLINE To achieve a Certificate III in Hospitality 15 units must be completed
7 core units
8 elective units consisting of
1 unit from Group A
5 units from Group B
2 units from Group B Group C elsewhere in SIT12 Training Package or any other current Training
Package or accredited course
For this qualification electives may be selected to meet either a specialist or multi-skilled job outcome In all cases
selection of electives must be guided by the job outcome sought local industry requirements and the characteristics of this qualification
CORE UNITS
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBWOR203 Work effectively with others Nil 15
SITHIND201 Source and use information on the hospitality industry Nil 25
SITHIND301 Work effectively in hospitality service Nil 110
SITXCCS303 Provide service to customers Nil 25
SITXCOM201 Show social and cultural sensitivity Nil 20
SITXHRM301 Coach others in job skills Nil 20
SITXWHS101 Participate in safe work practices Nil 12
GROUP A - ELECTIVE UNITS (CHOOSE MINIMUM 1)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHIND101 Use Hygienic practices for hospitality service Nil 10
SITXFSA101 Use hygiene practices for food safety Nil 25
GROUP B - ELECTIVE UNITS (CHOOSE MINIMUM 5)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
SITHACS101 Clean premises and equipment Nil 45
SITXCCS201 Provide visitor information Nil 35
SITXFIN201 Process financial transactions Nil 20
SITHFAB101 Clean and tidy bar areas SITXFSA101 10
SITHFAB201 Provide responsible service of alcohol Nil 10
SITHFAB202 Operate a bar SITXFSA101 amp SITHFAB201
30
SITHFAB203 Prepare and serve non-alcoholic beverages SITXFSA101 15
SITHFAB204 Prepare amp serve espresso coffee SITXFSA101 30
SITXFSA101 Use hygiene practices for food safety Nil 25
SITXFSA201 Participate in safe food handling practices Nil 40
SITTTSL305 Process reservations Nil 30
GROUP C - ELECTIVE UNITS (CHOOSE MINIMUM 2)
UNIT CODE UNIT NAME PRE REQUISITES NOMINAL HOURS
BSBCMM201 Communicate in the workplace Nil 40
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 6 of 21
BSBITU306 Design and produce business documents Nil 80
BSBSUS201 Participate in environmentally sustainable work practices Nil 20
HLTAID003 Provide first aid Nil 18
SITXINV201 Receive and store stock Nil 10
SIRXSLS002A Advise on products and services Nil 30
SITXWHS301 Identify hazards assess and control safety risks Nil 30
All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency
in the pre-requisite unit prior to the start of training for the unit with the pre-requisite
INCLUDED IN YOUR COURSE FEES
Comprehensive orientation day All learner manuals and resources
Computers will be available to students for research on a mutually suitable time in the work place If you have
a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research
Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program
Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon
at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer
Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss
this issue The outcome of this meeting may result in the cancellation of their enrolment
Failure to attend an arranged meeting will result in the cancellation of an enrolment
WORK PLACEMENT
This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be
completed within a hospitality industry based workplace to gain the Certificate III in Hospitality
Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and
meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and assessment are
bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713
Course Cost $320000 AUD per student
Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call
4041 9454
Once your application has been processed and approved you will be required to pay a holding deposit (Minimum
$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount
Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to
the commencement of the course
Following course commencement Careers Training Centre will require agreed payments of training fees from the
studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 6 of 21
BSBITU306 Design and produce business documents Nil 80
BSBSUS201 Participate in environmentally sustainable work practices Nil 20
HLTAID003 Provide first aid Nil 18
SITXINV201 Receive and store stock Nil 10
SIRXSLS002A Advise on products and services Nil 30
SITXWHS301 Identify hazards assess and control safety risks Nil 30
All pre-requisites for accredited units must be trained and assessed prior to the start of training for the required unit Students must gain competency
in the pre-requisite unit prior to the start of training for the unit with the pre-requisite
INCLUDED IN YOUR COURSE FEES
Comprehensive orientation day All learner manuals and resources
Computers will be available to students for research on a mutually suitable time in the work place If you have
a laptop it is recommended that you bring your computer in on ldquoclassroomrdquo days It is also ideal if your computer is set up for internet access to help with research
Access to lsquotutorialsrsquo with experienced trainers Required lsquoclassroomrsquo training to cover all theory elements of the program
Your lsquoCertificate of Completion Certificate III in Hospitality SIT30713rsquo upon successful completion
TRAINING amp WORK PLACEMENT
CLASSROOM TRAINING Students are required to attend classroom theory training on the day time and location advised and agreed upon
at the time of induction Classroom days are compulsory to attend however you can arrange to attend different sessions by mutual agreement with your trainer
Where a student is consistently showing a lack of progress a meeting will be arranged with the student to discuss
this issue The outcome of this meeting may result in the cancellation of their enrolment
Failure to attend an arranged meeting will result in the cancellation of an enrolment
WORK PLACEMENT
This qualification can be applied to students who are unable to access a workplace but 36 shifts are required to be
completed within a hospitality industry based workplace to gain the Certificate III in Hospitality
Careers Training Centre has established agreements with local industry to host training and assessments for students so that they gain the required skill and knowledge with the required resources in a practical manner and
meet the requirements under the training and assessment Vocational Education and Training packing rules
Businesses who have agreed to allow the businesses to be used for training and assessment are
bull Rainforestation Nature Park Kuranda bull The Wildlife Habitat Port Douglas
COURSE COSTS FEES AND CHARGES
COURSE QUALIFICATION FEES Certificate III in Hospitality SIT30713
Course Cost $320000 AUD per student
Funding may be available for this course For more information go to wwwcareerstrainingcentrecom or call
4041 9454
Once your application has been processed and approved you will be required to pay a holding deposit (Minimum
$50000 - Maximum of $100000) to confirm your enrolment This amount will contribute towards the total cost of your course and is not an additional amount
Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to
the commencement of the course
Following course commencement Careers Training Centre will require agreed payments of training fees from the
studentemployer as they progress through individual units of competency StudentsEmployers will complete the Training Agreement form to confirm all costs associated with training prior to commencement
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 7 of 21
Certificates and Statements of Attainment will not be issued if all outstanding fees are not paid in full
REFUND amp WITHDRAWAL POLICY
As a learner you pay an agreed fee upon commencement of a course in which you are enrolled Course deposits will be accounted separately and are not accessed until course commencement
Once you have enrolled in a course and if you decide to withdraw prior to any training or assessment commencing
no charges will apply
If you decide to withdraw from your course once enrolment training and or assessment has commenced you will
be charged for any training and or assessment that has occurred
You will be entitled to a refund for any units that you have paid for that have not been trained and or assessed you will need to get a withdrawal form from your trainer and submit this to the office for processing
ADDITIONAL FEES Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request Students will need to complete an application form to request a copy of their Student Record and submit this to administration along with their payment
A receipt will be issued on payment of fees Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
For further information please refer to the Student handbook on our Website wwwcareerstrainingcentrecom
UNIQUE STUDENT IDENTIFIER (USI) As of the 1st January 2015 any student who is undertaking Nationally Accredited Training with a Registered Training
Organisation (RTO) will need to have a Unique Student Identifier (USI)
At your induction Careers Training Centre will give you the lsquoAustralian Government ndash Department of Industries
Skills Fact Sheetrsquo This will explain what the USI is how to obtain one and what it is used for
COMPLETION PROCEDUREISSUING OF RESULTS Completing your course is a great achievement Throughout your training your trainer will have verified the skills attained At the end of the required units of competency your trainer will check that the record book is totally
completed and that all evidence has been collected
Our courses are Nationally Recognised Courses In order to be eligible for the qualifications learners must be
assessed as Competent (C) in each of the Competency Units If students are assessed as Not Yet Competent (NYC) they will be given feedback and asked to resubmit the assignment with revisions
When you have completed all the units in the record book and these have been signed off by the student and the
trainer assessor then a Completion Agreement form is completed (available from your trainer) This Completion
Agreement will be signed by both parties within 5 working days after the student and assessor have agreed to complete
Once the student and the assessor from Careers Training Centre have signed this Completion Agreement the training
contract and training plan ends The date on which all signatures are finalised becomes the Actual Completion Date of Completion
We will send you a copy of your results within 14 days of the completion date if full fees have been paid for the courseunit Full payment must be received prior to the issuing of this qualification or statement of attainment
On completion we will ask you to complete a questionnaire and feedback form The information collected in these
forms is used to review and improve our services and standards It provides vital information about how CTC as a
training organization performs and also provides relevant statistical information that is reported back to the National Vocational Regulator You can opt to remain anonymous if you wish
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 8 of 21
ONGOING SUPPORT Careers Training Centre wishes to see all students succeed into their chosen career that leads to a rewarding career
To assist you to achieve this goal we can help you
Arrange a meeting with our mentor to work with you
Assist you to update your Department of Education student file if necessary
Assist you to plan a career strategy and industry sector information
Create an up to date resume
Do job search with you for your career pathway
Help you identify pathways to further training
Assist with interview techniques
Visit workplaces and participate in industry tours
Please feel free to talk to us at any time either while you are completing training or after you have gained your
qualification If we canrsquot assist you we will help you find the people and organizations who can assist you
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 9 of 21
APPLICATION AND ENROLMENT FORMS
ENROLMENT FORM Page 1 of 2
Personal Details
Unique Student Identifier Number _ _ _ _ _ _ _ _ _ _
Title Mr Mrs Ms Miss Given Names
Surname Preferred Name
Street or Postal Address
Suburb State Post Code
DOB _____ _____ _____ Email Day Month Year
Mobile Home Phone Male or Female
Qualification Course and Expected Commencement Date
SIT30112 ndash Certificate III in Tourism
Language and Cultural Diversity
In which country were you born Australia Other (please specify)
Citizenship Australian Citizen Permanent Australian Resident Temporary Australian Resident
Do you speak a language other than English at home No English Only Yes (please specify)
How well do you speak English Very well Well Not Well Not at all
Are you of Aboriginal or Torres Strait Islander origin No Yes - Aboriginal Yes - Torres Strait Islander
Disability
Do you consider yourself to have a disability impairment or long term condition No Yes
Hearing Deaf Physical Intellectual Learning Mental Illness Acquired Brain Impairment
Vision Medical Condition Other (please specify)
Prior Education School Information
What is your highest completed level of schooling In which year did you complete that level
Are you currently attending school Yes No If yes please provide the following details
LUI Number Current year and level (eg 2011 year 10)
School Name VET Coordinator Contact Number
Previous Qualifications
Have you successfully completed any of the following qualifications
No Yes ndash please tick any applicable boxes
Certificate I Diploma or Associate Diploma Certificate II Advanced Diploma or Associate Degree Certificate III (or Trade Certificate) Bachelor Degree or Higher Degree Certificate IV or Advanced Certificate Technician Certificates other than those above
Employment (tick one option only)
Of the following categories which best describes your current employment status
Full Time Part Time Employer
Self Employed ndash not employing others Employed ndash unpaid worker in a family business Unemployed ndash not seeking employment
Unemployed ndash seeking full-time work Unemployed ndash seeking part-time work
Study Reason (tick one option only)
To get a job To try for a different career I wanted extra skills for my job Other reasons
To develop my existing business To get a better job or promotion To get into another course of study
To start my own business It was a requirement of my job For personal interest or self-development
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 10 of 21
ENROLMENT FORM
Page 2 of 2
Emergency Contact
Relationship Mother Father Other (please specify)
Title Mr Mrs Ms Miss First Name Surname
Mobile Home Phone Work Phone
Address
Suburb State Post Code
Employer Details (if applicable)
Business Name Contact Person
Business Address
Suburb State Post Code
Phone Fax Mobile
Employment Status Direct Supervisor (if different from above)
Full-Time Part-Time School Based
Terms amp Conditions of Enrolment Please read the following terms and conditions carefully
Fee for Service Student
Is the student undertaking training with their Employer Yes No
If yes the employer agrees to release student as per training plan
Complete the following and clearly mark if an Employer and or Student is responsible for training costs and the amount
Employer understands and agrees to pay a total of $ to Careers Training Centre for training costs
Student understands and agrees to pay a total of $ to Careers Training Centre for training costs
Clearly mark to accept the Cancellation Agreement and identify if the Employer or Student is responsible for these fees
Employer understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
Student understands and agrees to pay the training costs should the student withdraw or cancelled after training has commenced
A copy of the refund and withdrawal policy can be found in the Student Handbook on our web site wwwcareerstrainingcentrecom Payment plans are available A Statement of Attainment or Qualification will not be issued if any outstanding fees are due
You have read and understood the information contained in this enrolment form and by signing this enrolment form you are acknowledging that all information provided is true correct and complete
Trainee Signature and Date Employer Signature and Date
Parent Guardian Signature and Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 11 of 21
CONFIDENTIALITY AND SOCIAL MEDIA AGREEMENT
Any information relating to Cairns Zoom and Wildlife Dome Wildlife Habitat Rainforestation Australian Butterfly
Sanctuary and all other CaPTA Group Companies that is of a sensitive or confidential nature must not be discussed
with any unauthorised person Knowledge of passenger numbers business income individual staff wages or any other commercial information is strictly confidential and must not be discussed outside of the above companies
Staff members and Work Experience Students are not permitted to copy or duplicate commercial documents or manuals containing details of systems or procedures All company documents remain the property of the CaPTA
Group of Companies and must be surrendered when your program finishes
Access to social media sites such as Facebook is provided by CaPTA in accordance with the companys Internet and
Email Usage policy Personal use is only allowed if it is incidental to formal duties and all relevant policies procedures and guidelines are followed
Staff members and Work Experience Students are not to assume any official representation of The CaPTA Group or
any individual CaPTA companies on any social media channels (eg Facebook Instagram Twitter) without the
direction to do so from a senior manager
Staff members and Work Experience Students are expected to maintain the same high standards of conduct and behaviour online as would be expected elsewhere
being apolitical impartial and professional
behaving with respect and courtesy and without harassment
dealing appropriately with information recognising that some information needs to remain confidential
being sensitive to the diversity of the Australian and International public
taking reasonable steps to avoid conflicts of interest
I understand the conditions of the Confidentiality and Social Media Agreement and agree to these terms
Signed Date
Applicants Full Name
PROMOTIONAL POLICY
We are requesting your permission to use photographs and videos that include you for brochures and promotional purposes whilst you are a student work experience member here and for 7 (seven) years after ceasing or
completing the course
I DO DO NOT (delete whichever does not apply) give consent for The CaPTA Group of Companies to use these
media documents
Signed Date
Applicants Full Name
OTHER REQUIRED DETAILS
Do you require assistance with any special needs Yes No
If yes please give details ____________________________________________________________ I am available on the following days to complete the practical components of my course (please tick all of the
days you are available)
Mon Tues Wed Thurs Fri Sat Sun
Please note the work experience schedule is based on a 7 day roster We cannot guarantee that your preferred days will always be available for you It is intended that classroom training will be delivered on the same day each week
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 12 of 21
Language Literacy and Numeracy Assessment Tool
Student Name _ Date Completed _
Do you feel you require any assistance with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Assessor Use Only
Assessor Name
Possible assistance needed with 1048576 Reading 1048576 Writing 1048576 Numeracy 1048576 Learning 1048576 Oral Communication
Recommendations Comments
ACSF Level
5
4
3
2
1
Learning Reading Writing Numeracy
Oral Communication
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 13 of 21
Assessment 1 Answer the following multiple choice questions by circling or highlighting the correct answer
1 How are you
A I am 64 now
B I am fine thank you
C I come from Australia
2 What would you say when you meet a prospective client for the first time
A Good morning My name is Mike Smith How are you today B Hi What can I do for you
C What is your name
D How do you do
3 If you were a cashier and you give wrong change to customer What would you say to the customer in this situation
A Give me back your change B Get the change from customer without saying anything
C Can I correct it for you D Excuse me Sorry for giving you the wrong change Can I correct it for you
4 What does ldquoPositive ldquomean
A Negative B Highly possible
C Characterized by or displaying certainty acceptance or affirmation
5 If you were a staff in the supermarket a child fell down on the floor and the parents didnrsquot
stay with the child What would you do
A Dial ldquo000rdquo B Reassure the child and use the speaker to contact the parents
C Let the child cry and donrsquot do anything
D Call doctor
6 The cook sets the oven temperature for the cakes Oven temperature can be measured in degrees They are called degrees of what
A centimetres B grams
C minutes
D Celsius
7 The cost of the equipment supplied is $11000000 in words this is written as
A eleven thousand dollars B one hundred and ten thousand dollars
C one hundred and eleven thousand dollars
D one million ten thousand dollars
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 14 of 21
Assessment 2 ndash (no calculators are to be used)
Calculate the following
1 24 + 7 = 5 frac14 + frac12 =
2 123 ndash 14 = 6 7 x 8 =
3 $421 - $99 = 7 15 x 100 =
4 151 + 72c = 8 36 3 =
Assessment 3 ndash (no calculators are to be used)
Consider the list of items and prices below then calculate and answer the following questions
bull Electronic kits $6275
bull Dolls $1499
bull Puzzles $925
bull Computer Games $3200
bull Racing Bikes $16500
1 What is the cost of an electronic kit and a computer game
2 How much change would I receive from $80 if I bought two computer games
3 Which is cheaper a racing bike or two electronic kits
4 When you buy a computer game the shop gives a 10 discount So how much should you pay for each game
5 What is the price difference between one racing bike and 2 electronic kits
6 A customer buys three books at 10c each one vase at 55c and a dress at $275
How much do these cost in total
A $360
B $350 C $340
D $250
1
7 A recipe uses three eggs to make one sponge cake
How many eggs does a cook need to make four sponge cakes
A 3 B 4
C 7
D 12
8 One Friday a shop raises $12000 20 of the money raised goes to a local charity How much money will the shop give to the charity
A $15 B $20
C $22 D $24
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 15 of 21
Assessment 4
Choose one of the pictures above and write a short story ndash minimum 50 words required
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 16 of 21
Assessment 5 Choose one of the articles below Summarise the following article in your own words
Article 1 Mouldy Maccarsquos Makes Headlines
One unhappy McDonaldrsquos customer has taken to social media to express his disgust after being served a burger
spotted with mould
The burger was ordered from McDonaldsrsquo new gourmet lsquoCreate Your Tastersquo menu and is thought to be purchased
from a store in Sydney The customer sparked a frenzy of social media comments earlier this week after he posted
a picture of the burger on Reddit
ldquoI ordered a Fillet-O-Fish meal a few weeks back that had those mouldy looking spots I took it back to the counter
to get it replaced they said that that is not mould but instead caused by the steamer but they did replace it for
me with a new burgerrdquo posted another user on Reddit
The question of how the mouldy burger managed to make it to the customer has also been raised given that the
bun was spiked with a 100 Angus Beef toothpick before being sent out to the customer A spokesperson for
McDonalds reportedly told newscomau that this was an isolated incident lsquoWe are disappointed this has happened
and are investigating with the restaurantrdquo she said
More Bad News for Maccarsquos Campaign
McDonaldrsquos introduced the new menu last year in an effort to break away from the stigma associated with being in
the lsquojunk foodrsquo industry Create Your Taste aims to give customers the option of choosing which ingredients are
used to make their meal
The campaign also came under fire last year for allegedly breaking NSW food labelling laws McDonaldrsquos stores
across the state were forced to redo their new electronic menu boards after they were accused of mislabelling the
kilojoule information of each menu item
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 17 of 21
Article 2 Ocean Noise
Whales dolphins porpoises and other marine mammals depend on sound to hunt for food find mates and detect
predators Over the last 50 years our increasing ocean presence in the form of cargo ships bulk carriers container
vessels tankers cruise ships military ships and ferries has drastically transformed the acoustic environment of
these majestic creatures
This exacerbated by the use of sonar detection systems and sonic blasts are known to disrupt critical behaviour
and communication among whales and can have massive impacts on fish populations
A new documentary Sonic Sea reveals the impact of industrial and military ocean noise on whales and other
marine life It tells the story of a former US Navy officer who solved a tragic mystery and changed forever the way
we understand our impact on the ocean
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 18 of 21
TRAINING AGREEMENT - CERTIFICATE III IN CAPTIVE ANIMALS ACM30310
Thank you for selecting the Careers Training Centre (CTC) as your Registered Training Organisation (RTO) to
undertake training for a Certificate III in Hospitality SIT30713
The details of CTCrsquos planned delivery are as follows
Duration helliphelliphelliphelliphelliphelliphellipTraining Location helliphelliphelliphelliphelliphelliphelliphelliphelliphellipCTC Trainer Assessor helliphelliphelliphelliphelliphelliphelliphelliphelliphellip
Training Services will include-
Delivery and assessment by accredited trainers and
assessors
Practical and Customised workshops
Self-paced learning resources
Industry Visits Industry Guest Speakers
Nationally Recognised Certificate
Telephone email support service
One on One training sessions
Mentoring support services
AGREED PRICE The all-inclusive training cost is $ 320000 per participant
PAYMENT SCHEDULE
We undertake to train and qualify the above named student to nationally accredited standards in accordance with Training Plan and detailed in the course summary
Training and assessment of the course will be completed within the duration specified however this is flexible and
can be adjusted to suit individual requirements and needs Full details of the training schedule and activities will be developed as part of the training program which will be negotiated with each student or group
To proceed with this training arrangement please complete and sign this Acceptance and return with your application pack at your earliest convenience No Statement of Attainment and or Certificate of Qualification will
be issued without full payment and receipt of all fees applicable
ADDITIONAL FEES
Careers Training Centre (CTC) will charge $35 including GST for the reissue of a Certificate or Statement of
Attainment on request but no fees are applicable for the issuing of the Statement of Attainment or
Qualification on completion or withdrawal of training
WITHDRAWAL
I agree to advise CTC in writing of the withdrawal of training for any reason including the termination or any other
event resulting in cancellation of the training agreement
I understand that I will be invoiced for training and or assessment delivered up to the date of such notification
ACCEPTANCE
I (print name) accept the terms of this training
Agreement
Signature Date
Position Phone
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 19 of 21
PAYMENT PLAN AGREEMENT
Student Name
Course
Invoice No
Total Cost
Acceptance I would like to arrange a payment plan for (Name) (Student Name)
I would like to pay a deposit of $ for enrolment and training to commence
I agree to pay the remaining balance of $ in (select one of the below options)
Weekly payments of $ starting on (Date)
Fortnightly payments of $ starting on (Date)
Monthly payments of $ starting on (Date)
I have read and agree to the terms and conditions outlined below in this information pack and in the Student
Information Handbook
Signed Date
Name Phone
Terms and Conditions Enrolment and Training will not commence until the agreed deposit has been received by Careers Training Centre WeeklyFortnightlyMonthly payments must be made as agreed if you are unable to meet an agreed payment you must contact Careers Training Centre to advise and make alternative arrangements Careers Training Centre will accept advance payments of no more than $1000 from each individual student prior to the commencement of the course Refunds amp Additional Fees Please refer to the Student Information Handbook for the refund policy Privacy Statement Only authorised staff have access to this information Your personal information will not be disclosed to any other third party without your consent unless authorised or required by law
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 20 of 21
PAYMENT METHODS Please select the method of payment you will be using CHEQUE MONEY ORDER Please make cheques amp money orders payable to Careers Training Centre Forward these payments to PO BOX 1230 Cairns Qld 4870
BANK TRANSFER Account Name Capta Group Pty Ltd ITF Capta Training Centre BSB Number 064-804 Account Number 13486729 Bank Commonwealth Bank of Australia Please use your invoice number as a reference for payment if you do not have an invoice number please contact us on 07 4041 9454 or email trainingcareerstrainingcentrecom
CREDIT CARD Visa or MasterCard If you are going to pay the balance of the course by credit card you will need to confirm the charges to the card by selecting one of the below options Option 1 I authorise Careers Training Centre to debit my credit card a One off Charge of $ on (DATE)
By selecting this option any further payments by credit card will require you to complete another payment authorisation form
Option 2
I authorise Careers Training Centre to debit my credit card (WEEKLY FORTNIGHTLY MONTHLY)
For the amount of $ starting on (DAY (ie Mondays) or DATE (ie 2nd of each month)
Any pre-arranged payments that fall on a Weekend or Public Holiday will be charged on the next business day Please ensure there are sufficient funds in the account on these daysdates
If you credit card details change please contact us to complete a new payment authorisation form
Credit card details (if applicable)
Cardholder Name ________________________________________ CCV No Cardholder Signature ________________________________________
I have read and I accept the terms and conditions of (INSERT NAME)
Careers Training Centrersquos payment refund and withdrawal policies for Student Name Group Signature Date
Position Phone
Expiry Date
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
Application and Information Pack ndash SIT30713 Certificate III in Tourism ndash Ver 20 June 2016 Page 21 of 21
CHECKLIST
Before sending your application pack in to Careers Training Centre please confirm you have signed
and enclosed the following
____ Student Enrolment Application Form completed and signed
____ Confidentiality Agreement agreed and signed
____ Promotional Policy agreed and signed
____ Language Literacy amp Numeracy Test (5 pages in total including cover page)
____ Training Agreement
____ Payment Plan Agreement
____ Payment Methods and Refund amp Withdrawal policy agreed and signed
Please post your application form to
Attention Careers Training Centre
PO Box 1230
Cairns Qld 4870
Australia
Alternatively you can email your application to trainingcareerstrainingcentrecom
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