ilta ctpg2: why mobile users are going to the cloud

ILTA CTPG2: Why Mobile Users are Going to the Cloud

Intro• Panel Members:

– ILTA Members• Chad Papenfuss - Federal Trade Commission• Gray Wallington - Nexsen Pruet, LLC• Craig Bowman - Phillips Lytle LLP

– Vendors• Peter James – Ricoh Legal• Allan Huber - LexisNexis

• “Mobile Users” and the Cloud

CHAD PAPENFUSSLitigation Support ManagerFederal Trade Commission - Bureau of Consumer Protection/DPI

Advantages to Hosting:General

• Reduced Costs• Data Control• Reduce Risk

Advantages to Hosting: Legal Environments and Litigation

• Fast Implementation• Less IT Demands• Litigation Teams Productivity from Multiple

Locations• Encourage Collaboration• Industrial Strength Search• Avoid Upfront Capital Expenses• Regular Upgrades – w/out Disruption• Pass along costs to client – maybe

What to look for in a Hosted Solution

• Robust Infrastructure• Steadfast Security• Experience

• Overall Capabilities• Ease of Use• Support• SLA

Saas Security

• Web Security• Physical & Operational Security• SAS 70 Type II (Audit and

Certification)• Backups and Data Redundancy• User Account Security• Confidentiality/NDA Commitments• 99.99% Uptime Service Guarantee

GRAY WALLINGTONDirector of eDiscovery & ESI servicesNexsen Pruet, LLC

Case Study #1

Needs:• Document review

system• Highly accessible• Large amount of

storage• Flexibility• Security

Constraints• No existing system• Cost• Deployment timeline• IT support

Solution

• Cloud based environment addressed:– Accessibility– Security– Infrastructure– IT Load– Deployment timeline

Next step is device deployment

Case Study #2

Needs:• Many users• 250 offices• Document review

system• Ediscovery processing

system• Highly accessible• Large amount of

storage• iPad access

Constraints• We owned the cloud

Solution

• Cloud– SAN Storage centralized for all offices– Storage for processing and doc review

• Access– Virtual desktops– Web access to review platform– iPad app for accessing virtual desktops

• Result– Attorney access to discovery from anywhere– Large scale eDiscovery processing capability to end users– Increased access to redundant storage systems for end

users

PETER JAMES CCMP, ECMS National Practice Manager Ricoh Legal

Technology Impact on Printing

14

TECHNOLOGY INFRASTRUCTURE AND SUPPORT(IT Services / Security / Technical Support / On-Site Resources)

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WORKFLOW CONSULTING AND DESIGN(Solutions Consulting / Professional Services)

Services-Led Framework

FOR INTERNAL USE ONLY - DO NOT DISTRIBUTE OUTSIDE OF RICOH

INPUT PROCESS OUTPUT

Cu

sto

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Info

rmati

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Flo

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ADVANCED DISTRIBUTI

ON SOLUTIONS

Hard Copy

Storage and

Archives

External Workflow

Voice and Video/ Image

WebWORKFLOW SOLUTIONS

CLOUD-BASED

ON-PREMISE

HYBRID

ADVANCED CAPTURE

SOLUTIONS

Scanning

Back-file

Conversion

Business/

Document

Process

Outsourcing

Voice and

Video/ Image

Email Captu

re

Input

Solutions to allow you to image documents with processing (OCR, Image Enhancement, etc.) taking place in the cloud

Seamlessly upload documents to cloud-based document management systems, or other cloud technologies

Advanced Capture and Imaging

Process

Leveraging hosted review platforms on a ‘per case’ basis

Early Data Assessment and Hosting

Output (More Traditional)

Supporting Mobile Worker Printing Cost Recovery Internal Cloud Technology

– MyVault by Copitrak – allow users to send jobs to MyVault and access them from any device

– Equitrac Follow-you Printing

HotSpot Printing to allow users to print from mobile devices/web

Apps to support printing from mobile devices

Looking at Output Differently

Paperless Cloud Ricoh Presenter App Projectors Business Process Improvements and Education

– Ensuring attorneys understand the advantages of reviewing documents/accessing documents electronically

ALLAN HUBERSenior Technical ConsultantLexisNexis

LexisNexis Confidential. Not for third-party distribution 20

1.  Bill back clients for Litigation service• A third party ‘Cloud” solution allows firms to demonstrate the

actual cost of litigation infrastructure and storage.

2. Eliminate the capital request process and expenditure• Firms can grow infrastructure and storage rapidly and treat it

as an expense.• Storage and virtual resources can shrink as demand changes

tying cost to revenue.• Systems are refreshed with the fastest and best technology.

3. Ensure the litigation data and infrastructure are treated as “Enterprise”• The solution is “Enterprise” including backing up and

replicating data to a DR site.

4. Have Flexibility to use any software and custom configurations• Cloud providers can be software agnostic allowing them to

customize to the customer needs.• Law firms may need special configurations that optimizes

performance.

5. Augment Staff• Some Cloud solutions can provide additional Litigation project

management or processing staff as needed for large projects

Why Law Firms are using the Cloud

LexisNexis Confidential. Not for third-party distribution 21 21

Reviewers Administrators

Third Party

Terminal Services

Application Layer

Data Transfer

Internet

Storage

Customized Access• Defined security group access defined by client

• Various types of access including Web, Citrix and Terminal Services

Customized Environment• Full Disaster Recovery• Customized agnostic application package to support entire litigation lifecycle to allow for EDRM compliance

Partially Outsourced or Fully Outsourced• Early Case Assessment, Processing, Review, Production

• Litigation Support services and resources on demand

Servers

Relativity

LexisNexis Confidential. Not for third-party distribution 22

World Class Data Centers• The LexisNexis Litigation environment is hosted in the same

data centers as Lexis.com in Springfield and Miamisburg, Ohio – SSAE 16 and SysTrust certified

World Class Networks• The LexisNexis Litigation environment is connected to users and

administrators through a diverse 1.1 Gbps internet connection. Customers can also connect via their own custom WAN connection

• Download speeds tested at 60 Gbytes/hour

World Class Infrastructure• Storage is best in class with features like High Availability,

Snapshot, Off Site Mirroring, SSD cache and tiers• Servers can be physical or virtual depending on the application

requirement• LAN speeds are 10 G• All infrastructure is monitored for performance and availability

World Class Backup and Restore• Data is backed up locally allowing the user to recover data

without notifying Lexis• Data is mirrored via a high speed connection to a secondary site

for disaster recovery

High Expectations/Requirements

LexisNexis Confidential. Not for third-party distribution 23

Security• All LexisNexis personnel are screened and receive security

training• LexisNexis implements DDOS (Distributed Denial Of Service)

on network• LexisNexis performs third party vulnerability testing of

network• Customers are separated by their own VLans, Vfilers, Domain

Controllers.• Https access only is allowed for inbound traffic• 2 factor authentication as an option, phone factor or

certificates• Data transfer is via ftp or LexisNexis provided software that

is encrypted• Data is replicated via closed network or is encrypted• Data Center has 24 hour onsite guards• LexisNexis follows a chain of custody when receiving any

physical media and media is locked in lockers

Operational Support• LexisNexis processes and procedures are aligned with the

ISO 27001 and ITIL Foundations

Our Cloud Security

CRAIG BOWMANE-Discovery and Litigation Support Manager Phillips Lytle LLP

Case Study

Needs:• Vendor Consolidation• Highly accessible• Review Platform• Forensic Review Tool• Flexibility• Security

Constraints• No existing system• Cost• IT support

Solution• Vendor RFI

– Reviewed Responses– Storage for processing and doc review

• Access– Citrix– Web access to review platform– Security Audits

• Result– Attorney access to discovery from anywhere– Large scale eDiscovery processing capability to

Attorneys and clients– Lower cost to our clients

DISCUSSION / Q&A

Panelist Contact InfoSpeakers (ILTA Members)• Chad Papenfuss - Federal Trade Commission: cpapenfuss@ftc.gov • Gray Wallington - Nexsen Pruet, LLC:

GWallington@nexsenpruet.com • Craig Bowman - Phillips Lytle LLP: CBowman@phillipslytle.com

Speakers (Vendors)• Peter James – Ricoh Legal: Peter.James@ricoh-usa.com • Allan Huber – LexisNexis: Allan.Huber@lexisnexis.com

Moderator (ILTA Member) • R. Kyle Meister – Vorys, Sater, Seymour, and Pease LLP:

rkmeister@vorys.com

THANKS FOR ATTENDING!!