ict work readiness programme overview - bankseta.org.za · project rationale ict work readiness ......

South Africa has a massive skills shortage in the ICT sector. The sector together with academia is required to help the country build capacity needed to develop a digital economy. The BANKSETA is responding by establishing a programme that allows ICT graduates to undergo an intense four-month skills and theoretical work readiness course which is followed by six-months experiential training at a host company for a period of six months, completely funded by BANKSETA.

The BANKSETA invites companies to participate in its ICT work readiness programme.

Project Rationale

ICT Work Readiness Programme

BANKSETA and Masithuthuke Holdings

Invitation to Employers

Background to BANKSETA

The Banking Sector Education and Training Authority (BANKSETA) is a statutory body established through the Skills Development Act of 1998 to enable its stakeholders to advance the national and global position of the banking and micro-finance industry.

The BANKSETA as guided by its mandate is an agent of transformation and seeks to promote employment equity and broad-based BEE through skills development.

For the Learner

• Learners are provided with an opportunity to gain ICT skills and workplace experience.

• Learners will accumulate credits towards the Systems support NQF level 5 National certificate.

Regions to be Activated

The expressions of interest will guide the final regional allocations:

Province Number of Learners

Gauteng 100

Western Cape 75

Kwa-Zulu Natal 75

Overview

BANKSETA in partnership with Masithuthuke Holdings (Pty) Ltd will be implementing a work readiness programme in Information and Communication Technology (ICT). The programme will run in three provinces, Kwa-Zulu Natal, Western Cape and Gauteng.

The programme has already been in existence for 3 years and the quality has been tried and tested to yield many benefits. It is designed to respond to ICT skills shortages, prepare graduates for a career in ICT and for sector employers to find alternative pipelines to address this scarce and critical skill.

For the Employer

• Employers are invited to participate in a recruitment process to ensure that learners are selected and meet employer requirements;

• Participating companies will not incur associated costs for recruitment if an opportunity exists for further employment after completion of the programme.

• Companies will be able to claim the headcount component of the skills category on the BBBEE scorecard under Enterprise and Supply Development and Socio Economic Development.

• Any additional spend such as top-up allowances by participating organisations can also be claimed.

• Once the academic component of the programme is completed, employers will have access to trained individuals that can contribute to the operational workload or be absorbed for other internal work streams or programs.

Programme approach and duration

• The academic component of this ICT work readiness programme is 4 months (16 weeks).

• The practical component i.e. workplace piece is 6 months (24 weeks) and will be governed by an internship agreement.

Programme Overview

Criteria and assessments• Applicants that are South African citizens and unemployed graduates.• Applicants that are aged between 18 and 35 years (all races can apply).• Applicants that are fluent in English, present a professional image and able to communicate well.• Applicants that must have no criminal record.• Applicants must not be studying full-time• Applications that have successfully completed Grade 12 (Matric) and have one of the following

qualifications obtained within South Africa:o BSc Computer Science.o BComm Informatics.o National Diploma Information Systems (3 years, N6-N7 certified).o National Diploma Information Technology (3 years, N6-N7 certified).

• Applicants must be computer literate in word processing, spreadsheets, presentations, internet and e-mail.

• Vetting and verification checks to be completedo MIE checko Qualifications checko ITC checko Criminal check

• Adhere to the National Skills Development Strategy requirements in terms of: 85% Black candidates, 54% women candidates and 4% disabled candidates.

FundingBANKSETA will pay the following related costs towards the programme:• Training and project management fees• Disbursement of learner stipends for the duration of the theoretical and practical components.

Module Course Name Duration

It’s your choice Induction 1 week

Systems supportConfiguring, Administrating and managing Servers

12 weeks

Workplace Readiness Readiness program 1 week

Programme Overview

It’s Your Choice (Induction)

Title Assessment Method Specific OutcomesUnderstanding Emotional Intelligence

Reflection report Demonstrate knowledge and understanding of self as a unique individual.

Self-Awareness & Self Expression

Classroom activities and reflection report

Demonstrate understanding of self in relation to different environments.

Social Awareness and Interaction

Classroom activities and reflection report

Using a variety of strategies to deal with life situations.

Emotional Management & Control

Presentation and reflection report

Making an informed life decision based on self-knowledge.

Adaptability and Self-Motivation Personal and professional

Ability to deal with personal problems and using self-talk to change your attitude.

Manage Personal Finances (Financial Literacy)

Classroom activities and natural occurring evidence

Learner to be able to manage their finances and ability to budget.

Roles and Responsibilities

Workplace Learner Training ProviderLogistical arrangements such as: (Providing a suitable workstation supported by infrastructure to host learner i.e. PC and desk)

Evidence collection Workplace Preparation

Induction / HR policies and procedures

Assessments Portfolio of evidence

Feedback Attendance register Quality assurance / Site visits

Authentication Leave documentation Reporting

Leave approval Feedback Learner support / mentoring

Learner support / mentoring (employer will be provided with a toolkit on what outcomes should be managed)

Confirmation of further employment

HR obligations and discipline Attendance summary

Allowances and maintenance of employment contract

Programme Overview

System Support

Unit Standards ID Assessment methods Specific outcomes114054 Formative and

summative assessments• Setup user access to a LAN• Setup a directory service infrastructure for

a LAN• Monitor performance of a LAN• Resolve user access, fileserver and

performance problems with a LAN• Implement a backup strategy for a LAN

114052 Presentations and formative assessments

• Communicate effectively with customers in context of IT support

• Assess and respond effectively to customer requests

• Maintain positive working relationships with IT customers

114072 Formative and summative assessments

• Install local area network devices • Install local area network system software and

application software• Test the installation of local area computer

networks

114183 Formative and summative assessments and reports

• Describe software diagnostic tools for single-user and multi- user computer operating systems

• Identify problems single-user and multi-user operating systems

• Resolve problems for single-user and multi-user operating systems

114064 Formative and summative assessments and reports

• Plan the installation of multi-user system software on a server computer

• Install multi-user system software on a server computer

• Customise multi-user system software on a server computer

• Test multi-user system software on a server computer

• Document the multi-user system software on a server computer

Programme Overview

Unit Standards ID Assessment methods Specific outcomes114069 Formative and

summative assessments• Understand security policy of the organisation• Manage security of desktop computers

connected to the system• Maintain security systems for a multi-user

computer system• Manage security systems for a multi-user

computer system• Review security systems for a multi-user

computer system• Provide technical support for the use of

security systems for a multi-user computer system

114044 Formative and summative assessments

• Describe change control policies for an organisation

• Produce guidelines for implementation of changes to computer systems

114055 Formative and summative assessments, research and presentations

• Describe professionalism for the computer industry in South Africa

• Describe codes of practice for professionalism in the IT industry in South Africa

• Describe the code of ethics in the computer industry in South Africa

Title Assessment Methods Specific OutcomesCV preparations Finalise CV The learner is able to create own CV with

relevant information

Interview preparations Role plays The learner is able to communicate effectively in explaining what makes the learner unique in different environments

Dealing with stress Role plays (Scenarios) The learner is able to organise and manage him / herself using strategies to deal with personal issues and developing a plan to achieve his / her goals

Understanding your workplace

Classroom practical activities

The learner is able to demonstrate an understanding of the world as a set of related systems by identifying his / her role in different environments and how the values and attitudes of the environment affect the learner

Understanding your role Classroom practical activities and role plays

System Support Continues...

Work Readiness Programme

CONTACT DETAILS FOR PARTICIPATION AS A HOST EMPLOYER

Project Manager: Trust KakazaTel: +27(0) 11 058 9269 Cell: +27(0) 71 127 13 15E-mail: trust@masithuthukeholdings.co.za

• 1st line desktop support technician

• IT field service technician

• 1st line remote support technician

• Junior network administrator

• Network support technician

• Junior system support technician

• Support center operator

• PC repair technician

• IT installation technician

• Junior systems administrator

SUGGESTED JOB ROLES Once the 60-credit skills programme is completed: