hyperlinked service charleston

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0

http://www.flickr.com/photos/garrettc/1743597848

Library resources are for use.

Library resources are for all.

http://www.flickr.com/photos/chrys/48074984/

Every resource its user.

http://www.flickr.com/photos/thomashawk/24089964

Save the time of the user.http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

The Library is a growing organism.

Society has determined what the library of the past has been, and it is society that will determine what the library of the future shall be.

Jesse Hauk Shera

The Foundations of Education for Librarianship, Shera, 1972. Wiley-Becker and Hayes, p 135.

There is much greater opportunity to bring service to wherever potential users of library service happen to be.

Michael Buckland

http://sunsite.berkeley.edu/Literature/Library/Redesigning/html.html

The Web exists as a place where people meet and socialize but it does not conform to our accepted ideas about space and time. David Weinberger Small Pieces Loosely Joined

http://www.flickr.com/photos/tonivc/2283676770/

Hyperlinked Library Sevice:Trends, Tools & Transparency

Michael Stephens | Assistant ProfessorDominican University GSLIS

www.tametheweb.comwww.dom.edu/gslis

http://www.flickr.com/photos/flightlessxbird365/3740808686

http://www.flickr.com/photos/55345035@N00/284333073/

The Web has changed everything.

http://www.youtube.com/watch?v=6ILQrUrEWe8

http://www.businessinsider.com/chart-of-the-day-social-networking-sites-dominate-sharing-2009-7

http://www.computerweekly.com/Articles/2009/03/27/235444/twitter-grows-3000-in-a-year.htm

Twitter has grown by more than 3,000% in the last year, according to figures from internet monitoring site Hitwise.

http://www.flickr.com/photos/ndm007/1425079226/

http://twitter.com/meganmulherin/status/4128934554

Challenges

Public Perception

http://www.flickr.com/photos/thespeak/122660947/

http://www.flickr.com/photos/tracy_olson/61056391

http://www.flickr.com/photos/ericajoy/2578677776/

“The future presented by the internet is the mass amateurization of publishing and a switch from ‘Why publish this?’ to ‘Why not?’”

Clay Shirky

http://www.flickr.com/photos/adafruit/3350369712

Even More Challenges

Technology

http://www.flickr.com/photos/chrisheuer/352270858/

Understand Technolust

http://www.flickr.com/photos/ndm007/510980765/

Technostress

http://www.flickr.com/photos/margaretv/2766359549

Techno-divorce

http://www.flickr.com/photos/svenwerk/107267802

Technoshame

http://www.flickr.com/photos/shikasta/30604809/

Technophobia

Even More Challenges

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/escapist/283209148/

Institutional Culture

Michael Casey | Michael Stephens | The Transparent Library | Creative Commons Attribution-Noncommercial-Share Alike 3.0

Silos of knowledge?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/smb_flickr/2123196801

Embedded staff.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/sam_and_ian/89836895/

Organizational structure?

What can we do?

Embrace TransparencyConnect with Users

Facillitate User ContributionStand on our Core Values

Learn, Play & InnovateEncourage the Heart

Embrace Transparency

The Transparent Library has no secrets.

http://www.libraryjournal.com/article/CA6429283.html

Do we hear our users and staff when they ask for change and new services?

Open Communication

http://www.flickr.com/photos/metrosis/66642106/

Speak in a human voice.

http://lib206.lib.wwu.edu/14days/ideas

Connect with Users

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pavelm/283910901

Communities are human systems given form by conversations that build relatedness.

Peter Block

http://www.flickr.com/photos/horizon/408517397

Social fabric is created one room at a time...

Connect around a cause, a community or

a concept.

Tribe: a group of people connected to one another, connected to a leader, and connected to an idea.

Seth GodinTribes

http://www.flickr.com/photos/mollyeh11/71605460

Facillitate User Contribution

http://www.flickr.com/photos/beavis/2425374221/

Let’s give our users tools to help build our collections & services...

...then step out of the way and see what happens.

Guides, not gatekeepers.

Hyperlocal

Local Creators

Local Collections

Local Experts

http://www.flickr.com/photos/sreejithk2000/2385193167/

http://library.duke.edu/blogs/digital-collections/

The result?

Your users care.

http://www.flickr.com/photos/michaelsphotos/sets/72157606724885685/

http://www.glendaleaz.com/library/

Connect around the collection.

http://www.flickr.com/photos/horizon/408517397

The Social Catalog

Library catalogs are social networks for ideas. Cliff Landis

http://www.slideshare.net/clifflandis/facebook-apps-and-libraries-friendly-future/ http://www.flickr.com/photos/misshaley/515045191

http://www.darienlibrary.org/catalog/

http://www.plymouth.edu/library/opac/

Listen.

http://www.briansolis.com/2008/08/introducing-conversation-prism.html

How’s that back channel?

Stand on our Core Values

Service

Stewardship

Equity of Access

Let our core values guide everything we do.

Ask the right questions.

Quality interactions.

Quality decisions.

Trust your instincts.

Don’t overthink.

Learn, Play, Innovate

“I believe that this has been one of the most transformational and viral activities to happen globally to libraries in decades.”

Stephen Abram

http://www.flickr.com/photos/stainedglasswaterfall/2615543276/

Image: http://www.flickr.com/photos/aaronschmidt/281619803

http://plcmclearning.blogspot.com/

http://www.flickr.com/photos/alefbetac/874362753/

Play— the capacity to experiment with one’s surroundings as a form of problem-solving.

Henry Jenkins

Jenkins: Confronting the Challenges of Participatory Culture: http://www.projectnml.org/node/540

http://www.flickr.com/photos/broterham/37039048

Curiosity

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/cogdog/2558296803

Exploration

http://www.flickr.com/photos/megcanada/3321813983/

Innovation

Faith is critical to all innovation.

Seth GodinTribes. p. 80

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/kjirstinb/243134093/

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755

What small changes could we make?

What BIG changes could we make?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/jennx/2513840755

Then...Make it so.

http://maisonbisson.com/blog/post/12094/scriblio-feature-text-this-to-me

http://www.flickr.com/photos/nic221/3879392868/

http://www.impactlab.com/2009/08/16/future-of-the-internet-on-a-mobile-device/

Are we too timid sometimes?

Ask for what you want.

Encourage the Heart

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pea_green/293802058

Connect.Collaborate.

Create.

http://www.flickr.com/photos/scampion/2792352899/

How can we go forward?

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/old_sarge/100926333/

Break Down Barriers

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/old_sarge/100926333/

Let it go.

Be human.

Focus on constant & purposeful change.

http://www.flickr.com/photos/d_a_v_i_d_m_/84447778/

Choose sustainable options.

http://www.flickr.com/photos/pasma/575078217/

http://www.flickr.com/photos/gaspi/12944421/

Play ( = Learning)

http://www.flickr.com/photos/yahya/132963781/

Develop your Personal Learning Network

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/nomextra/165320894

Value EVERY member& non-member.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/beavis/2425374221/

Ask them what they want.

Involve your users every step of the way.

http://www.flickr.com/photos/stainedglasswaterfall/2615543276/

Try out some emerging tools...

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/28481088@N00/1932087056/

& choose what fits.http://www.libraryjournal.com/article/CA6435552.html

Know it’s okay to fail.

Balance is key.

http://www.flickr.com/photos/superfantastic/50088733

http://www.flickr.com/photos/bpc009/3327905619/

Be nimble. Be quick

Plan to plan.http://www.flickr.com/photos/garrettc/1743597848

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/ansik/304526237

Measure progress.

Don’t be afraid to change.

Tame the Web | Michael Stephens | Dominican University GSLIS | Creative Commons Attribution-Noncommercial-Share Alike 3.0http://www.flickr.com/photos/pea_green/293802058

Bring your Heart with You

http://tametheweb.com/2008/04/26/meme-passion-quilt-or-what-i-want-for-new-librarians/

Thanks!

Michael Stephens

mstephens@dom.edu

mstephens7@mac.com

AIM: mstephens7mac

gslis.dom.edu

www.tametheweb.com

hyperlinked service charleston

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