human factors model
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Airbus Flight Seminar – Kuala-Lumpur 26-27 March 2007
Human Factors Model
LMQ Human Factors ModelHuman Factors Are:Human Factors Are:
Anything that affects a person’s performance
LMQ 2002
Performance
Human Factors Model
GoodStandard
Poor
Performance
Direct FactorsThe acts or omissions that directly affect performance
Dexterity
Performance
Direct Factors
The acts or omissions that directly affect performance
Decision
DexterityDistraction /
ConcentrationDexterity
(Mental or Physical)
Awareness /Memory
ActionFactors
Poor Performance
Potential Factors
DesignEnvironmentalFatigueIllnessVisual illusionsMemoryTimeErgonomicOrganizationalCommercialAutomationFaulty equipment
System failuresPsychological
Negative attitudesPhysiological
LanguageProcedures
Alert systemsEmergencies
RelationshipsDocumentation
CulturalStress
Things that have the potential to influence the direct factors
PERFORMANCE
Poor Performance
Potential Factor InteractionInteractivity between Potential Factors will increase influence
PERFORMANCE
Interactivity
Interactivity
Inter
activ
ity
Interactivity
Managing Factors
PERFORMANCE
Things that manage the effect of the Potential Factors and improve Direct Factors
Managing Factors - Organisational
PERFORMANCE
Performance reviewTrainingSOPsChecklistsSystem reviewSMS
BriefingsITToolsCulture changeMotivation
CognitiveProblem solvingDecision making Workload managementPlanningConcentrationMonitoringProblem preventionSituation awareness
Physio/TechnicalFitnessKnowledgeTechnical skills
Managing Factors - Individual
PERFORMANCE
Social / BehaviouralCommunicationTeamworkLeadershipPositive attitudesBehaviourDiscipline Stress management
Human Factors Model
PERFORMANCE
Potential Factors
Managing Factors
DirectFactors
Airbus Flight Seminar – Kuala-Lumpur 26-27 March 2007
LMQ Human Factors Model
http://www.lmq.co.uk
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