how to operate in the cloud using servicenow, rightscale and more

HOW TO OPERATE IN THE CLOUD USING SERVICENOW, RIGHTSCALE AND

MORE

• Rishi Vaish

• VP of Products

• Ryan O’Leary

• Senior Product Manager

Panelists

Agenda

• Market Data

• What It Means to Operate In Cloud

• Some Real World Examples of RightScale and ServiceNow

• Demo

• Deep Dive into Technical Areas

What is Cloud Today?

Single private 5%

Single public 10%

No plans 3%

Multiple private 14%

Multiple public 13%

Hybrid cloud 55%

82%

Enterprise Cloud Strategy 1000+ employees

Multi-Cloud

Source: RightScale 2015 State of the Cloud Report

3

POLLING QUESTIONS

#1 & #2

4

What is the Role of Central IT Today?

What is the Role of Central IT Today?

Broker to Cloud

Users

Manage and

Govern

Demo/Train

Dev/QA

LOB

Finance

I&O

Governance

6

POLLING QUESTION

#3

7

Cloud Services Portal Becoming Table Stakes

SOME REAL WORLD

EXAMPLES

9

$4B+ Entertainment Services

• Goals

• Greater agility with a cloud-first strategy

• Solution

• Single click provisioning for 7 clouds

• Integrated with ServiceNow

• Benefits

• Cut 4-6 week requisition cycle to 10-15

minutes – near instant gratification

• Automated launching of large server

farms or CI environments for websites

• Deploy security patches across servers

in hours

Media & Entertainment Giant Brokers Cloud

10

$25B Grocery Chain

• Goals

• Drive innovation with “Cloud First”

strategy

• Drive down costs in low-margin

business

• Solution

• Portfolio of public and private clouds

• Cloud portability to avoid lock-in

• Integrate with ServiceNow

• Benefits

• Innovate quickly in competitive

environment

• Choose and move between clouds for

savings

Grocery Chain Driving Innovation with Cloud

11

WHAT IT MEANS TO

OPERATE IN CLOUD

12

Key Building Blocks to Broker Cloud Services

13

Test Automation

Build Automation

Code Repository

Collaboration

Orchestration

Cost

Management

Operations

Automation

Approval

Workflow

CMDB

Service Portal

Incident

Management

DevOps ITSM Multi-Cloud

Management Platform

What Does a Workload Look Like Today?

14

Load Balancers

App Servers

Master DB Slave DB

Replicate >

DNS

Configure a system: Cloud Application Template (CAT)

Configure a server: • ServerTemplates (portable)

• Docker container (portable)

• AMI

• CF

• VM template

What Makes Up The Components?

AWS Azure Google CloudStack OpenStack vSphere

Multi-Cloud Image

Configuration Scripts Containers

15

Your Need To Orchestrate To Operate

Cloud Application Template Declarative + Workflow

Cloud Compute

Cloud Storage

Cloud Network

Images

Templates/Contain

ers

PaaS Services

IaaS+ Services

Web Services

Declare

Resources

Control

Options Orchestrate Deployment

Enable

Operations

Code

IaaS Resources Extended Services Application Assets

16

RightScale Helps You Here

Self-Service Cloud Analytics

RightScale Cloud Portfolio Management

Cloud Management

Design

Virtualized

Environments

Public

Clouds

Other

Services

Private

Clouds

Automate

Multi-Cloud Orchestration & Governance

Operate Deploy Report Optimize

17

AN EXAMPLE:

SERVICENOW,

RIGHTSCALE AND MORE

DevOps Process

19

Continuous Integration System Jenkins, Hudson, Travis CI

AWS Azure Google VMware OpenStack CloudStack

Infrastructure-

as-code RightScale

Source Code

Version Control

Build

Automation

Test

Automation

Code Dev Tools

Multi-Cloud Orchestration RightScale

Self-Service Portal/API RightScale

Chef, Puppet, Salt, Ansible, Docker

Dev Test Staging Prod

DEMO 1

20

RightScale + ServiceNow Architecture

21

ServiceNow

Self-Service Portal

RightScale Cloud Portfolio Management

RightScale

CloudApp Designer

AWS Azure Google CloudStack OpenStack vSphere

RightScale API

RightScale

CloudApp Catalog

Designers Developers End Users

ServiceNow

Service Catalog

Multi-Cloud Integration and Orchestration

ServiceNow

CMDB

RightScale

Integration

with ServiceNow

ServiceNow

Workflow

DEMO 2

22

• Whitepaper: IT as a Cloud Service Broker

• www.rightscale.com/cloud-broker-white-paper

Q&A