hotel customer service vesl career & life planning class 2014 fall xiaoyue liu (selena) yun...

Hotel Customer Service

VESL Career & Life planning class2014 Fall

Xiaoyue Liu (Selena) Yun Fang(Claire)

Claudia AnayaPingzhi Wang(Sunny)

Megumi Kamemoto

• High School Diploma Some college education

License （ If any） Not required. At least a high school diploma or the

equivalent. in some instances,a degree in finance,

accounting, administration and communications--better

A willingness to learn and strong clerical skills --- necessary.

Skills

Clear communication in writing and speaking Familiarity with computers, equipment, and software Decent note-taking and typing skills Problem-solving skills Being careful and efficient Being organized, professional, courteous and able to

follow instruction With knowledge of sales and marketing

Job Duties Find solutions to customers’ problems

• Communicating with customers• Determining the causes of the problems• Selecting and explaining the best solutions

Get customers’ satisfaction

Salary in California

Current Monthly Wage Data (2013) from California Labor Market Information (LMI) 

* indicates no data available

LMI OccupationEntry/LowPay

AveragePay

TopPay

Customer Service Representives $2,407 $3,283 $3,901 & up

--Customer Service--

--Services Manager--

Salary in California

 Current Monthly Wage Data (2012) from the Bureau of Labor Statistics SOC (Standard Occupational Classification) Occupation Titles

* indicates no data available

SOC Occupation Entry Pay Average Pay Top PayCustomer Service Representives $1,625 $2,759 $4,161 & up

Salary in the United States--Customer Service--

National Salary Data

$0 $17K $34K $51K

Salary $25,429-$49,646

Bonus $0.00-$5,009

Commission

$-0.50-$19,866

Total Pay $22,721-$49,075

Salary in the United States --Services Manager--

--Services Manager--

Salary in the United States

Pay vary and depend on the type of employer. the average Customer Service Representative salaries for job

postings In California are 7% higher than nationwide. Some begin as low as minimum wage at nation.

*Source: HR Reported data as of October 2014

Outlook

 Current Employment Projections to 2020 from California Labor Market Information (LMI) 

* indicates no data available

LMI Occupation

ExpectedGrowth Rate

EstimatedJobs in2010

ExpectedJobs by2020

NewJobs

JobsfromReplacements

ExpectedYearlyJob Openings

Customer Service Representives

Average (11.3%-21.3%)

197,300 233,900 3,650 5,610 9,260

Outlook

Job availability can change with national and global economics, unexpected political events and natural disasters.

From the form: 2020, increase 9260 job chances.

National Outlook Current Employment Projections to 2020 from the Bureau of Labor Statistics 

SOC (Standard Occupational Classification) Occupation Titles* indicates no data available

SOC Occupation

ExpectedGrowth Rate

EstimatedJobs2010

ExpectedJobs2020

Openingsdue toGrowth

Openingsdue toReplacements

ExpectedJob Openingsper Year

Customer Service Representives

Average (9.3%-19.3%)

2,187,300 2,525,600 338,300 621,300 95,960

National Outlook

Job availability for any occupation can change with national and global economics, unexpected political events and natural disasters. Current events can change demand for jobs quickly.

Working Environment

☆Indoor WorkNo Relaxed and Comfortable *Long shifts 24 hours & 7 days a week *Fast-paced High levels of interaction & Different Department

Female Percentage

☆ Female percentage of employed persons 60%

☆ Female percentage of senior executives 6%

Employed Persons Percentage

Male Female

Famous Hotel in the US

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