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HOSPITALITYDAY ONE
LODGING
Full-Service Hotels There are five types of full-service
hotels:Convention hotel LuxuryResort hotelExtended-stay hotelCondominium hotel
Full-Service Hotels – a large hotel that provides many services.
There are five types of full-service hotels:1. Convention hotel – is designed to
provide accommodations for large groups of people such as conventions and trade shows.
2. Luxury - provides the highest level of service to their guests.
3. Resort hotel –caters to people on vacation. Provides entertainment, recreation, and relaxation.
4. Extended-stay hotel – provides services for people needing to stay five or more days.
5. Condominium hotel - usually owned by individual owners and operated by a management company.
Most lodging businesses are organized into four categories:
Full-Service Hotels
Limited-Service Properties
Specialty Accommodations
Institutional Housing
Two distinguishing features of full-service hotels:
Architecture: usually two or more stories many rooms - some over 3,000 rooms
rooms share a hallway
Two distinguishing features of full-service hotels:
Level of Service: luggage assistance concierge services one or more restaurants/bars meeting an banquet facilities spa and recreational facilities
Convention Hotels
Sleeping rooms for 200 or peopleBanquet space for groups over 100Many meeting roomsExhibit hallBusiness services (computer room)Located near convention centers
Two Examples:McCormick Place in ChicagoPhoenix Convention Hotel
Luxury Hotels
Provides more servicesProvides personal attention to guestsMore elegance than typical full-service
hotelsCharge higher prices
Two Examples:
Four Seasons HotelsRitz-Carlton Hotels
Resort Hotels
SpasSaunasGolf courseTennis courtsPro shopMany are considered luxury resorts
Two Examples:
Lodge at Ventana CanyonWestward Look Resort
Extended-Stay Hotels
Guests usually stay from 5 - 29 daysProvide kitchen facilities - with dishesMore than one roomDaily housekeepingRestaurantsDécor is more like a home
Example:
Residence Inn
Condominium Hotels
Multiroom apartmentsUsually in resort areasTime-share units - people who have
time-shares can use the unit for a specific period of the year
Examples:You own a time-share in Florida, but
you can trade for a time-share in South Padre Island for a week.
Two distinguishing features of limited-service hotels:
Architecture: three or four stories tall has the word inn as part of its name rooms doors lead to the outside usually no elevators parking close to rooms
Two distinguishing features of limited-service hotels:Level of Service:
minimal services no bell attendant
Two types of limited-service hotels:
Limited-service hotelsBudget hotels
Limited-Service Hotels
Medium service Mid-range priceThree or four stories highHas the word “inn” as part of nameContinental breakfast Internet in each room
Two Examples:
La Quinta Inns Hampton Inns
Budget Hotels
Also called economy hotels budget motels, economy motels.
Lowest ratesLeast serviceFocus is on comfortRooms are smallerBuild-in furniture
Example:
Motel 6
Specialty Accommodations – a variety of accommodations that are not hotels, motels, or institutional housing.
Conference Center – a lodging facility where 60 percent or more of the total occupancy is generated by conferences.
Lodges – provides rooms for guests who want to participate in recreational activities.
Bed and Breakfast – a private home that offers rooms and a breakfast to guests.
Hostels – sharing a room, bathroom and kitchen.
Campgrounds – have hook-ups for electricity for campers and RVs.
Institutional Housing – include schools, universities, hospitals, prisons, and the military.
Specialty Accommodations – a variety of accommodations.
There are five categories:
Conferences Centers – smaller than a convention hotel.
Lodges - usually small and located where there are activities.
Bed-and-Breakfast - offers a home-cooked breakfast and a room.
Hostels - inexpensive place to stay where sleeping rooms are shared.
Campgrounds - hook-ups for trailers, campers or RV.
Conference Centers
60 percent is generated by conferencesSmaller facilities Located in suburban or rural areasCollege campusesOffer a complete package:
Sleeping Meeting Rooms Meals
Some major corporations operate their own center for training their employees
Lodges
Provide rooms and housekeeping to guests.Usually are there to participate in activities:
HuntingSkiingFishingHorseback riding
Usually smallUsually located in areas where the activity is
done
Bed-and-Breakfast Operations
Personal service Charming locationPrivate homeHome cooked breakfast
Host family A bigger one is called Bed-and-Breakfast
Inn
Hostels
Share sleeping rooms, bathrooms and kitchen
No linens, toilet articles or housekeeping
Sometimes guests perform chores in exchange for pay
Guests prepare their own food
CampgroundsMost basic have just cold running water and
outhouseMore luxurious have hot showers and
modern plumbingHook-ups for recreational vehiclesSwimming pools
Usually located in natural areas where people hike
Near national and state parks
Institutional HousingProvided for people who live in
institution Often dormitory-style.Bathroom facilities are shared.A growing institutional housing is
senior housing (55 years or older)Some senior housing is more like a
resort.
HOSPITALITYDAY THREE
LODGING
04/20/23 28Property of CTE Joint Venture
Please think back to yesterday’s lesson and explain why senior housing is a growing area of institutional housing.
Rack rate – the official rate for one night’s lodging at a lodging property.
Room rate – the price actually charged to a guest for one night’s lodging.
There are five main locations:Center City - Downtown business district.Many are full-service
Suburban - Right outside of the city.Full-service, limited-service, specialty accommodations
Highway - located between city.Most are limited-service
Small Property - 1 to 50 rooms
Midsize Property - 51 to 200 rooms
Large Property - 201 or more rooms
Rack Rate vs Room Rate
Lodging properties want to make a profit Rates have to be competitive Appropriate for the type of traveler Rates are usually established by the top
manager Rates often vary from day to day Usually offer special rates (peak, off-
peak seasons) Hotels also offer discounts (AAA, senior
citizens and military)
Amenities – an extra item or service that adds to a traveler’s comfort or convenience
Property of CTE Joint Venture
Front Office Amenities Include:
Door ServicesBell ServicesParking and TransportationInformation and ArrangementsBusiness CenterConciergeGuest SecuritySafe Deposit Boxes
Property of CTE Joint Venture
Room Amenities Include:Room Service Clean Towels and LinensTelevisionRadioBathroom Toiletries (Soap,
Shampoo, Lotion)Note pad and pencil or penCoffee MakerHigh Speed InternetTurn Down Service
Property of CTE Joint Venture
Property Amenities Include:
PoolExercise RoomRestaurant/BarTennis CourtsSpaJogging PathSecurity
Property of CTE Joint Venture
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