homeowner expectations guide to new stone … · quartz quartz surfacing is composed of natural...

HOMEOWNEREXPECTATIONS

GUIDETONEWSTONECOUNTERTOPSWehavepreparedthisimportantinformationforyourbenefitandreference.Itisintendedtoguideyouthroughtheprocessandsettherightexpectationstoensureyoursatisfaction

PRODUCTINFORMATIONQuartzandGraniteproductshaveremarkablebeautyandnaturalcharacteristicsthatmakethemveryhardanddurable,theycomeinahugearrayofcolorsandpatterns,andtheyareeasytomaintain,forwhichtheyhavebecomethefavoritechoiceforcountertops.Slabsmayvaryingauging,coloration,shading,markings,andtextures.Allofthesecharacteristicsaddtotheuniquenessofthestone.PerformanceStoneworksdoesnotguaranteethatanypieceswillbeconsistentlyuniform.Granite,quartzandotherstonescouldhavefissuresthathavebeenfilledwithanepoxyresinatthequarryoratthefabricationshop.PerformanceStoneworkstakesallprecautionstomakesurethefissuresdonotaffectthestabilityofthestone.

GRANITEANDNATURALSTONEGranite,marbleandothernaturalstonescontaininatecharacteristicsthroughouttheslab,suchas:

•Color,patternandparticulatevariationwithinthesameslab

•Fissuresortinyhairlinecreviceswhichmaylooklikecracks

•Pitsorairgapscreatedduringrockformation

•Inclusionsorclusterofmineraldepositsofanycolorduringrockformation

•Waterlines

•Blemishesanddullspots

Thesearenotflawsnordefectsandwillnotimpairthefunctionanddurabilityofthematerial.Theoverallappearanceoftheslabispolished.Theextremehardness,whichapproachesthatofdiamonds,makesgraniteuncommonlydurableandextremelyappealingforuseeverydayinthehome.Thesampleusedtomakeyourcolorselectionisonlyarepresentationofthetoneandpatternbut,becauseeachslabisdifferent,variationpatternshouldbeexpectedintheslabsusedtoproduceyourcountertops.Itisrecommendedthatyoutakethetimetophysicallyviewthecolorandcharacteristicsofthestonethatwillbetransformedintoyourcountertop.Unsealed,granitecanabsorbstainssuchasoil,whichcancausedarkspotsordiscolorations.Asastandard,wewillapplyasealerthatwillprotectyourcountertopforupto2-3years,thenitisuptoyoutore-sealevery2-3years.

QuartzQuartzsurfacingiscomposedofnaturalmaterials,89–93%ofwhicharethefinestquartzandgraniteaggregates.Thisnaturalstoneproducthastakenthebestofwhatnaturehastoofferintermsofthedurabilityandthebeautyofstone.Throughextensiveengineering,amanufacturingprocesswasdevelopedutilizingintenseheatandpressuretoincreasethecolorconsistency,stainresistance,andoverallstrengthofthisnaturalstoneproduct.Quartzisnon-porous,andassuch,itwillnotrequiretheuseofsealantsanditwithstandsnormalwearandtearbeautifully.Professionallydevelopedcolorsarecomputer-calibratedtomaintainconsistencyallowingdesignersandcustomerstomakeacloseselectionfromsamples,althoughitisstillintendedonlyasarepresentationofthecolor.Theslabusedforyourcountertopwillnotbeidenticaltothesampleusedtomakeyourselection,astheremaybesomevariationinparticulate,colorandshading,especiallyinthedesignsthatlooklikegraniteormarble.Youmayalsofindconcentrationofcrystal,spot,pooling,smallpitsorveiningnotpresentinthesample.Thesearenotconsidereddefectsorflawsandwillnotinterferewiththeperformanceoftheproduct.

MaterialViewing,ApprovalandLayoutPerformanceStoneworksoffersourcustomerstheoptiontopickouttheslab(s)attheslabdistributer.Duringthecuttingprocess,PerformanceStoneworkswillconsidertheveindirectionandwillattempttoproducethefinishedproductwithveinpatternsrunninginonedirection,whenpossible.

AVAILABILITYWewillnotifyyouassoonaspossibleifyourprojectisgoingtobeaffectedbymaterialavailability.PerformanceStoneworkswillnotprovidecompensationtoyouforanydelaysduetomaterialdelays.

PREPARATIONANDWHATTOEXPECTAdequateSupportAtleast70%ofthetotalcountertopmustbesupportedbycabinets,anisland,kneewall,etc.Thetypeofsurfacedictatestheamountofoverhangpermittedonacountertop.Thecountertopcansupportthefollowingoverhangona24inchdeepbasecabinetwithoutadditionalbracketsorcorbels:

•6inchGraniteorothernaturalstonecountertop

•12inchQuartz

Countertopbrackets,corbelsandsometimeslegsshouldprovideadequatestructuralsupportforoverhangsinexcessoftheaboveguideline.

Supportsareusuallyinstalledbyyourcarpenterandneedtobeinstalledpriortoinstallationofthenewcountertops.Weoffersupportsandcaninstallthedayofcountertopinstallation.Neworexistingcabinetsmustbestructurallysoundtowithstandtheweightofthecountertop.LazySusan,cornersandotherspacesshouldhaveaddedwallcleatsforsupport.Ifyouhaveanyquestionsorconcernsaboutsupportingyourcountertop,itwouldbebesttoaddresstheissueatthetimeofthedesign,butthefinalverificationwillbedonebyourMeasureTechatthetimeofmeasure.

Hewillrecommendthekindofsupportneededandverifythatyourcabinetsarestructurallystrong.

CabinetsCabinetsmustbeplumb,levelandpermanentlysecuredtothewallorfloor.Cabinetsshouldbeaslevelaspossiblebecausethecountertopmustlieflatwithin1/8inchtoeliminatestressonthecorners,cut-outs,andseams.Keepinmindthatyourcountertopswillbeaslevelasyourcabinetryis.Itisrecommendedthatyoucheckyourcabinetsforlevelbeforethemeasure.Ifyourcabinetsareslightlyoutoflevel,wemayrequireplacingshimsbetweenthecabinetandthecountertoptobringuptolevel;however,inotherinstances,wemayhavetoinstallthecountertopflataccordingtothetrajectoryofyourhomeandtile.Wewillnotbeabletoinstallonexcessivelyunleveledcabinetry.Gapsandshimsmaybevisible,soyoumaywanttoconsiderhavingthemcoveredwithdecorativetrimbyyourcarpenterorcontractor.Newuppercabinetsthatwillrestontopofthecountertopmustbeinstalledaftertheinstallationofthecountertops.Ifyouhaveexistinguppercabinets,youmayneedtohaveyourcarpenterliftthemtoallowforcountertopinstall.Cabinetsonbothsidesofthestovemustbeinstalledsothattheyareonthesame‘plane’–frontandback;front-topandbottom,especiallyiftherewillbeaslide-instove.Cabinetrefacingneedstobedonebeforethecountertopsaremeasured.Newflooringshouldbedonebeforethecountertopmeasureifthecabinetswillbemovedandresetinplace.Newflooringinstalledwithoutdisturbingexistingcabinetsisok,butkeepinmindthatthedishwasherandstoveheighthastoremainbelowcountertoplevel.

BacksplashesToensureproperfit,somebacksplashesmayhavetobemeasuredafterthecountertopisinstalled.Ifthejobincludesfull-heightsplash,uppercabinets,hoodsandrangemicrowavesmustbeinstalledatthetimeofmeasure.Ifthewallsarebowedoruneven,therewillbegapsbehindthebacksplashbecausethestonewillnotbend.Sometimesourcrewwillbeabletocaulkbetweenthetopofthesplashandthewall,butthereareoccasionsthatthiswillneedtobedonebywhoeverisfinishingorpaintingthewallsurface.Ifthereisexistingwalltile,itmaynotbepossibletofollowtheexactlineofthetilewheninstallinganewbacksplashunderthetile.Ourinstallerswillnotgroutorcaulkthegapbetweenthetileandbacksplash.Thisistobecompletedbyatileinstallerorthecustomer.Sometimes,thesplashmayneedtobeinstalledslightlyoverthetile.Ourinstallerswillnotremovetiletoinstallthebacksplash.Electricaloutletsmustbepreppedandreadyforcountertopmeasureandshouldnotbemoved.Ourinstallationcrewwillnotplacetheboxesandwiringintheoutletsnorwilltheplatesbeinstalled.

SeamsMoststonecountertopswillhaveseamsandtheyshouldbeseenasintegralpartofyourproject.Ourinstallerswillattempttomaketheseamastightaspossible,butallseamsarevisibletothenakedeyeandcanbefelt.Seamwidthwillvaryfromstonetostone.Theacceptableindustrystandardforseamsisupto1/8”wideand1/32”riseforevery12”ofseam.TheMeasureTechwillrecommendseamlocationandwillreviewwithyouatmeasure,butwereservetherighttochangeplacementatfabrication,ifnecessary.Duringfabrication,greatcareistakentolayouttheslabtominimizewaste,blendthecolorandpattern,andplacetheseamsinthebestlocationforstructuralintegrity,installationsafetyhandlingandvisualaesthetics.Thenaturalvariationsofgranitemakeitimpossibletoguaranteeamatchorblendinpatternorcolorfromonepieceofcountertothenext.Seamlocationfactorsincludejoblayout,slabsize,crewsafety,andjobsiteaccessibility.Stonewithadefinedveiningdirectionmayrequireadditionalseamstoensureveindirectionforallpiecesisconsistent.Ourgoalistopleaseyouandfulfillyourspecificrequeststothebestofourabilitieswiththelimitationsathand.

PlumbingIftheplumbingisbeingdonebyPerformanceStoneworks,ourplumberwillcallyoutosetupatimeforthedayofinstalltodisconnectanyplumbingandthedayaftertoreattachtheplumbing.PerformanceStoneworksisnotresponsibleandcannotbeheldliableforthefunctionalityofexistingplumbinglines,fixtures,orequipment.Werequirethatallplumbingbenewfixtures,connectionsandgarbagedisposalifwedotheplumbing.Thiswillinsureour

plumber’swarrantyifthereareanyissues.Also,itisimportanttoknowthatiftheplumbingreconnectisdonetooearlyanditresultsinadroppedsink,thisresultinavoidoftheinstallationwarranty.

• Purchaseanewgarbagedisposalifweareprovidingtheplumbing.Wehave2disposalsforpurchase.½HP$100.00or¾HPwith10-yearWarranty$225.00.

• PurchasenewStrainersfortheSink.WehaveDeluxeStrainersavailable.StainlessSteelDeluxeStrainerscomeswitharemovablestainlessstrainerbasketandalsoastainlesslid.$25.00

• Purchaseanewfaucet.YoucanorderandsinkorfaucetitemsfromPerformanceStoneworks.Clickheretoseewhatisavailable.

http://www.performancestoneworks.com/sinks-and-faucets/

FinalPricingYourinitialpurchaseorderisanestimateoftheprojectedpriceofyourcountertopproject.Thefinalpricewillbedeterminedafterthefieldtemplatehasbeencompletedandwehavefinaldimensions,squarefootageandconfirmationofselectionsandservices.Thefinalquotepriceoverridesallpreviousestimatesandquotes.Ifadditionalbracingorworkisrequiredatthetimeofinstall,wewilladdthecosttoyourinvoicewithyourapproval.

MeasuringCustomerPresentatMeasureThecustomer(ordesignateddecision-maker,likedesignerorcontractor)mustbepresentatthetimeoffieldmeasure,andisresponsibleforreviewingandapprovingallthedetailsofthecountertopwiththeMeasureTech.Withoutthecustomerordecision-makerapprovalpresent,PerformanceStoneworkswillnotbeabletoproceedandtheremaybedelaysininstallationscheduling.Alldecisionsregardingcountertopdesign,edgeselectionoranyotherdesign-relateditemsmustbemadepriortothedateofmeasurewithyourdesignerorcontractor.Thefieldmeasureandfinaldrawingoverridesallpreviousdrawings.

PreparingfortheMeasureThefieldmeasureistheKEYstepforbestresultsandweneedyoutobepartofit.Yournewcountertopswillbefabricatedandinstalledtofitcorrectlyaccordingtothefieldmeasurespecs,detailsandyourapproval

QuickChecklist

• Customermustbeonsitefordecisionsandapproval.• Color,edgeanddesignmustbefinalizedpriortomeasure.• Cabinetsmustbecompletelyinstalledandsecuredpermanently.• Sinksandtemplatesonsiteandunpacked.• Faucets,soapdispenser,filter,airgapmustbeonsiteandwithspecs.• Cooktop,slide-instove,countertopventsmustbeonsiteandwithspecs.• FarmorApronsinksmustbeinstalled.• Removeallitemsfromthecountertopspriortothemeasure.

Sinks,faucetsandappliancesSinks,faucets,soapdispensers,filters,airgaps,cooktops,vents,slide-instovesandallitemstobemountedinthecountertopsmustbeonthejobsitepriortothedateoffieldmeasure.Customerisresponsibleforunpackingandcheckingfordamage,priortoourarrival.Allcutoutinformationandspecsandsinktemplatesmustbeonsiteatmeasure.TheexceptionapplieswhenPerformanceStoneworksprovidesthesinkand/orfaucet.Apronandfarmsinksmustbeinstalledpriortofieldmeasure.

RemovalofexistingcountertopsThemajorityofthetime,PerformanceStoneworkswillusedigitaltemplatingsystem,socountertopscanbemeasuredwithoutremovingexistingtops.However,whenmeasuringwithtopson,notallimperfectionscanbefound,likeinadequatesupportorcabinetsnotlevel;neithercanourmeasurecrewguesswhat’sbehindandunder.Customershouldexpectwallgaps,gapsbetweencabinetandcountertop,shimmingatinstallation,splashesthatmaynotbehighenoughtocoveroldsplasheslinemarksorbutttightlyagainstwalltile.TheaboveapplieswhetherPerformanceStoneworksorthecustomerremovetheexistingcountertops.

FinalSelectionsAlldecisionsregardingedgeprofile,thickness,colorandcountertopdesignmustbemadepriortothedateofmeasure.ThePerformanceStoneworksmeasuringteamcannotmakedesigndecisions.Itissuggestedtohaveamock-uponsiteofuniqueislandlayoutstofacilitatethemeasuringprocess.Cardboardorplywoodissuggested.

CustomerApprovalAfterthefieldmeasure,ourPerformanceStoneworkscustomerservicerepresentativewillsendthefinalquoteanddrawingtoyouoryourdesignerforyoutoreview,approveandsign.Ourgreenlighttoproceedwithproductionandinstallationscheduleiswhenwereceivethesignedfinalquoteandfinaldrawing.

TearOutPleasesignandreturntheTearoutagreementonthelastpage.

Ifyouaredoingthetearoutyourself,makesuretoremoveyourexistingcountertops,sinks,faucetsandappliancescompletelypriortothearrivalofourcrew.Thecabinetsmustbeflat,plumbandfreeofnailsanddebris.IfPerformanceStoneworksisdoingtheremovalofyourexistingcountertops,thewatershut-offvalvesmustbeshutoffpriortoourarrival.Pleasebeawarethat,eventhemostexperiencedMeasureTechorinstaller,isnotabletoguesswhatisunderneathandbehindexistingcountertops,sothereisaslimchancethatthecabinetsaresooutoflevelafterremovalthatwewillnotbeabletoinstallyourcountertopsuntiltheyarefixed.Anotherthingtoconsideristhatthecabinetsmaynotbeaslevelasdesired,sogapsafterinstallationmaybeexpected.Sometimes,atrimdonebyyourcarpentermaybeanoption.Existingtileisoftendislodgedwhenremovingtheexistingtop.Theinstallerisnotresponsibleforreplacingdislodgedorbrokentile.Mirrorsinbathroomsthatareaffixedtothewallandrestingonor1”abovethetopoftheexistingbacksplashorcountertopmustberemovedbeforetearout.Anydamagetomirrorsnotremovedisresponsibilityofthehomeowner.Ourinstallerswillnotremovemirrors.Ifourinstallersaredoingthetearout,theywillhaulawaytheoldcountertops.Lettheinstallersknowifyouwishtokeeptheoldtoppriortoremoval.Insomeinstances,itwillnotbepossibletoremovethemwholeandtheinstallerswillhavetocuttheminpieces.

IncidentalDamageFinalwallpaintingorotherpreparationshouldnotbecompletedpriortoinstallation,ifatallpossible.Carewillbeexercisedduringthecountertopinstallation,however,scrapes,punctures,ordigstowallsurfacesorcabinetryarepossibleandsometimesunavoidableintheworkareaandoccurfromtimetotime.Theseitemsareconsideredincidentaldamageandarethecustomer’sresponsibilitytorepair.Beassured,ourinstallerswillalwaysexerciseconsiderableefforttopreventincidentalandminimizeincidentaldamageatalltimes.

PreparingfortheInstallationThehomeownerordesignateddecision-maker(overtheageof18)shouldbeavailableduringtheentiredurationoftheinstallationandmustbepresentattheendoftheinstallationtoinspectthecountertop.

QuickChecklist

• Plumbingandelectricaldisconnectedpriortoinstallandreconnectedaftertheadhesivehasdriedfor24hours.

• Sinks,faucets,airgaps,fixturesandappliancesthatgoonthecountertop,unpackedandreadyinarea.• Existingcountertopsremoved,cabinetsarefreeofnails,flatandplumb(ifyouwilltearout).• Allitemsoncountertopsremoved(ifPerformanceStoweworkswilltearout).• Drawersandallitemsinsinkcabinetremoved.• Allcabinetsrestingontopofthecountertopmustberemovedpriortoinstallationday.• Childrenandpetsawayfromtheareaatalltimes.

OtherImportantsteps

• Removeallitemsunderthekitchensinkandanybreakablesfromotherbasecabinets.Wesuggestyoucoverwithclothstherestoftheitemstominimizecleaningafterwards.

• Pleasekeeppetsandchildrencompletelyawayfromtheworkareaduetoriskofinjury,noise,dust,odors.• Designateapathanddoorwayforinstallerstocomeandgowiththeheavymaterials.• Showtheinstallersadesignatedworkareaforcuttingandadjusting,ifnecessary.Wesuggestagarageora

similararea.• Drivewayshouldbeclear,freeofsnow,iceandmud.• Takeabreakfromcooking.Whileyourkitchenisoutofservice,ordertake-outorsetupatemporaryfood

prepareainanotherroom.

CuttingandAdjustingoftheCountertopsTheinstallationofstonecountertopsandsplashesmayrequirethattheinstallertrimthecountertopsandsplashattheinstallationsitetoensurethebestpossiblefit.Thisprocedureisusuallyperformedonthedrivewayorgarage,dependingonweatherconditions.Ifitisraining,acoveredplacefortheinstallertoworkmustbeavailableortheinstallermighthavetorescheduletheinstallation.

Sinks,FaucetsandAppliancesOurcrewwillinstalltheundermountsinkusingthemostappropriatemethodthatworksforyourproject.Theywillalsoinstalladishwasherbarorothermethodaccordingtowhatworksforyourproject.Ourinstallerswillneedtotestfiteveryitemthatgoesonthecountertop,includingtheplumbingforavesselsink.Youneedtohaveallofthesinks,faucetsandappliancesthatgoonthecountertopandtheplumbingpipesforvesselssinksonsiteandavailableatthe

timeofinstallation.Ifweneedtoreturntoadjustanycutoutforitemsnotavailableattimeofinstall,wewillopenaservicecallrequestandfeeswilloccur.

InstallationSign-offAfterthecountertophasbeeninstalled,thecustomermustbepresenttoinspectthecountertop.Aninstallationcustomerapprovalformwillbeprovided,whichweaskyoutosign,confirmingyoursatisfactionwiththequality,fit,anddamage-freeconditionofyournewcountertop.Ifyouarenotcompletelysatisfiedwiththeinstallationofyourcountertop,pleasecontactPerformanceStoneworksimmediately,preferablybeforetheinstallerleavesthelocation.

CleanUpInstallationofacountertopisaconstructionprocessandresidualdustistobeexpected.Thecustomermaywanttodrapeorcoverareastohelpcontainthedusttotheconstructionarea.Thejobsitewillbeleftinbroom-cleancondition.

SafetyForsafetyreasons,childrenandpetsmustbekeptoutofworkarea,orleavetheresidenceforthedurationoftheinstall.Heavyitems,odors,dustandfumesarepartoftheinstallationprocess.Forsafetyreasons,ourinstallerscannotremovetheirsteel-toedshoesorwearfabricbooties.

DelaysDuringtransportation,atopcanbreaksometimes.Ifthisweretooccur,PerformanceStoneworkswillremakethetopandprioritizetheinstallationofthenewtopwithinafewdays.Delaysmayoccurinordertohaveadditionalstonesuppliedtoremakethepieces.Customersplanningpartiesoreventsintheirhomeshouldbecautionedtoprovideseveralweeksofcushionbeforehostinganeventintheirhomeasdelaysonmajorconstructionprojectsarecommonandoccurforunforeseenreasons.Nocompensationorreimbursementwillbeprovidedfordelaysoccurringduetoabrokentoporsplash.

WeatherConditionsWeappreciateyourunderstandingifweneedtocancelyourinstallationduetoweatherconditionsthatputthesafetyofourinstallersontheroadorwhencarryingtheheavystonesatrisk.Extremeweather,fog,snowstormsandblizzardsandfreezingtemperaturesaresometimesfactorsthatdeterminea“SnowDay.”Wewilladviseyouwithasmuchanticipationaspossible,butsometimeswecancelatthelastminute,hopingthatwedon’thavetorescheduleyourproject.Wewillnotprovideanycompensationforcancellationduetoweather.

CancellationandReturnsYourcountertopsarecustommadeandarenotreturnableandthepurchasepricecannotberefunded.Cancellationsarenotacceptedafteryourapprovalhasbeenreceivedaftermeasure.Fullpaymentlesstheinstallationcostwillberequired.

AfterInstallationofyourCountertopsWhattodo(andnottodo)afterinstallation

• Connectyourplumbingandgarbagedisposalnosoonerthan24hoursafterinstallation.• Donotclean,touchorusewateronanynewlysiliconeorcaulkedareasforatleast12hours(ortheywill

remainwhiteandnotturnclear).• Donotmoveorbumpagainstanynewlyinstalledtopsforatleast24hours.• Wait24–48hourstoinstalltilesplash.

GeneralPrecautions

• Donotstandonthecountertops• Donotmoveheavyitemsacrossthetops• Treatyourcountertopswithcare.Impactcanproducechipsordents• Useatrivetorpadtoprotectfromheatdamageandthermalshockforhotpotsandpans,fryers,crockpots

andsuchappliances• Suddenchangesoftemperatureandcolddraftsinawarmareamaycausethermalshockcrack

CareandMaintenanceQuartzrequiressimplecleaningwithsoapandwaterorregularhouseholdcleanersuchasWindexorFormula409.Amagiceraserpadremovessomeofthemetalmarksthatpansandpotsleaveonthecountertop.Graniteandnaturalstonemaybecleanedwithaclothandwarmwaterorwithagranitecleaner.

Cleanstonesurfaceswithafewdropsofneutralcleaner,stonesoaporamildliquiddishwashingdetergentandwarmwater.Useacleanragforbestresults.Toomuchcleanerorsoapwillleaveafilmandcausestreaks.Donotuseproductsthatcontainlemon,vinegarorotheracidsonthegraniteasthehighacidcontentmayetchthesurface.Rinsethesurfacethoroughlyafterwashingwiththesoapsolutionanddrywithasoftcloth.Changetherinsewaterfrequently.Donotusescouringpowdersorcreams;theseproductcontainabrasivesthatmayscratchthesurface.Inbathandotherwetareassoapscumcanbeminimizedbyusingasqueegeeaftereachuse.Toremovesoapscum,useanon-acidicsoapscumremover.Frequentoroveruseofanammoniasolutionmayeventuallydullthesurfaceofthestone.

Do

• Usecoastersunderallglassesparticularlythosecontainingalcoholorcitrusjuices.• Whilemanystonescanwithstandheat,theuseoftrivetsormatsisrecommended.• Dustthesurfacefrequently.• Cleansurfaceswithmilddetergentorstonesoapusingasoftcloth.• Thoroughlyrinseanddrythesurfaceusingasoftclothafterwashing.• Blotupspillsimmediately.• Sealstoneevery2yearsforalongtermgloss.

Don’t

• Usevinegar,lemonjuiceorothercleanerscontainingacids.• Usecleanersthatcontainacidsuchasbathroom,groutorothertubandtilecleaners.• Useabrasivecleanerssuchasdrycleansersorsoftcleansers.• Mixbleachandammonia—thiscombinationcreatesatoxicandlethalgas.• Useproductscontaininghydrofluoricacid.

WarrantyManufacturerWarrantyYourcountertopsarecoveredagainstmanufacturingdefectsaccordingtoeachspecificbrandformanufacturedproducts.Inmanycasesyoumustregisteryourmanufacturedproductwithin30daysofyourinstall.Pleaseseewebsitesbelowtoregister.Naturalstoneproductsdonotofferawarranty.Anyworkrequiredunderthetermsoftheproductwarranty,willbeperformedbyusinaccordancewiththerecommendedmanufacturerprocedure.Wewillalsoadministrateanynecessaryclaimonyourbehalf.Somemanufacturersprovidereplacementofmaterialonlyinwhichcase,PerformanceStoneworkswillchargeforfabrication,installationandanyotherlaborrequired.Pleaserefertothespecificwarrantyforexactcoverageandexclusions.Chips,fissures,crevicesandcracksarenotdefects,butnaturalcharacteristicsofthestones.Sometimeswefillthemupintheshop,dependingonthesize.Ifcausedattransportationandhandling,theywillberepairedatinstallation.

Hanstonewww.hanstonequartz.com

Caesarstonehttp://www.caesarstoneus.com

Radianzwww.staron.com/radianz

Wilsonartwww.wilsonart.com/quartz-countertops

Colorquartzhttp://www.colorquartz.com/

Polarstonehttps://www.polarstoneus.com/

Vicostonehttp://us.vicostone.com/

Ellipsehttp://www.granitebusters.com/wp-content/uploads/2016/06/Ellipse-Quartz-Warranty.pdf

InstallationWarrantyYourinstallationisguaranteedforoneyearfromthedateitiscompletedforthecomponentsofthejob,whichincludesinitialfitandhardseams.Ourinstallationwarrantydoesnotinclude:

• Chips,dents,damagebyimpact• Separationofseamsordamagecausedbyhouseorcabinetsettlementormovement,lackofadequatesupport

orunevencabinetsorflooring• Cracksandsettlingshifts• NormalWearandTear• HeatDamage• Regularmaintenancesuchascleaningorstainsduetoimpropermaintenance.• Renewalofcaulk,siliconesandresins• Physicaldamageorabuse,damagefromexcessiveweatherordamagefrommishandlingormisuse• Fallenorshiftedsinksbyconnectingplumbingtoosoonafterinstallation• Replacementofcaulkandsiliconessmearedornotbecomingclearduetocleaningtoosoonafterinstallation

SchedulingTimesThemeasureandinstallationappointmentswillbescheduledduringnormalbusinesshours,MondaythroughFridayfrom8a.m.–5p.m.Pleaseallow3hourtimewindowforarrival.Thedurationofthemeasurewillvarydependingonthecomplexityofyourproject.Theappointmentmaytakefromtwotofivehoursormore.Theaverageinstallationtakesabout4hours,butmaytaketheentireday.Pleaseallowenoughtimeforyourproject.

AppointmentCancellationsMeasureappointmentcancellationsrequire(1)businessdaypriornoticeduringnormalbusinesshours.Installationappointmentcancellationsrequire(2)businessdayspriornotice.Ifthereisachangetoaninstallationdateortime,PerformanceStoneworksisnotresponsibleorliableforanycompensatoryreimbursements.

PartiesandEventsCustomersplanninganeventintheirhomeshouldbecautionedtoprovideseveralweeksofcushionbeforehostingtheeventasdelaysinremodelingandconstructionprojectsarecommonandoccurformanyunforeseenreasons.

TimelineLeadTimeisapproximately10–15workingdaysfromquoteanddeposittoinstallationscheduling,dependingonstoneavailability.

• Selectyourcountertopmaterial,colorandedgeandfinalizedesigndecisions• Purchasesink,faucet,soapdispenser,cooktop,ventsandallthatgoesonthecountertop• FilloutaMeasureandInstallationRequestFormandsendtoPerformanceStoneworksMeasureAppointment• Oncetheorderisreceived,aPerformanceStoneworksProjectManagerwill

o confirmandreviewtheselectionsanddetailswithyouo checkifyourcabinetsare100%installedandifallthenecessaryitemsareonsiteo confirmthatyouarereadyformeasure

• Whenreadyformeasure,yourProjectManagerwillgivetheinformationtoourMeasureTech,whowillcontactyoutosetanappointmentdate

• Atthemeasure,werequestthatyouarepresentforimportantdecisionsandreviewApproval• PerformanceStoneworkswillsendtheFinalQuoteandDrawing,1–2daysaftermeasureiscompleted,for

reviewandyourapproval.Weneedtoreceivethefinalversionsignedtoproceed.• ThisisourGreenLightforfabricationandinstallationschedule–10–15workingdaysfrominstallationday.

Fabrication

• Oncewereceivethesignedapprovalanddeposit,yourProjectManagersubmitstheorderforproductionscheduling.Thereareabsolutelynochangesafterthispoint.

Installation

• YourProjectManagerwillcallyou,2–3daysafterreceiptofyoursignedapprovalanddeposit,toscheduleaninstallationdate

• Onedaypriortoinstall,prepareforinstallation,removecountertops,disconnectplumbing• Ourinstallationteamwillinstallyournewcountertopsandundermountsink• Attheendoftheinstallation,werequestyouarepresenttoinspectandapprove

PostInstallation

• Thesinkandgarbagedisposalcanbeconnectednosoonerthan24hoursafterthecountertopinstallation• After24hours,youcanwipe,cleananduseyournewcountertops(notbefore)

Enjoyyournewcountertopstoday(andformanyyearstocome)Congratulations!Wewouldlovetohearhowyouareenjoyingyourcountertopsandaboutyourexperiencewithourservice.Ifyouhaveaminute,sendusanemail,callusorwriteareviewinourPerformanceStoneworksFacebookpage,Angie’sList,orwebsite.Ourstaffisheretoassistyouwithanyquestionsyoumayhaveregardingyourcountertops!

TEAROUTAGREEMENT

1.Someminordamagemayoccurtoexistingbacksplashes,cabinets/wallcovering/drywallandorpaintduringtear-out.PSWisnotresponsibleforanydamageincludingbutnotlimitedtoplumbing,existingsinks,orfaucets.Alleffortswillbetakentominimizeanydamage.2.AlsobeadvisedthatsomegappingmayoccurastheFormica®ismoreflexiblethanthegraniteandwallsarenotalwaysstraight.Formica®isusually1½”thickandgranite/quartzis1¼”thickandasaresultyouwillneedtoaddressthedifferencesinheightwitheithertileorbacksplash.3.Wewilltemplateoverexistingcountertops.However,duetotheFormica®orexistingtopbeingtherewecannotscribetothewallandthereforegappingwilloccur.4.Asubstantialnumberoftripswillbemadefromtheoutsideworkareatothekitchen.Pleaseplanapaththatyouwouldliketheinstallertouse,keepinginmindthatthepathmustbeofsufficientsize,sincetheywillbecarryinglargepiecesofcountertopmaterialandcannotcarrytheseitemsthroughtightcorners.5.Whileourserviceincludesmoderatecleanup,youshouldexpectsomedusttosettleaftertheremovalandinstallationofyourcountertops.Pleasebepreparedtowipeupdustforafewdays.Tominimizethespreadofdustinyourhomeyoumaywanttopartitiontheworkareafromotherpartsofyourhomeandturnoffyourairconditioningsystem.6.Wewillnotdisconnectorreconnectanygasappliances,electricalappliances/outletsorplumbingfixtures.Allofthisneedstobedonepriortoourarrivalfortearout.Wedohavealicensedplumberavailabletoschedule.7.BeforewearrivetodotheremovalofyourexistingcountertopsyouMUSTchecktomakesurethatthewatershutoffvalve(s)underyoursinkwork.Ifitdoesnotworkyouwillneedtousethemainwatershutoffatthetimeoftheremoval,andhavetheplumberthatishookingupyoursink&faucetreplacethembeforethewatercanbeturnedbackon.IfanyleakingoccursbecauseyourshutoffdoesnotworkitisnottheresponsibilityofPSW.8.Allitemsinthebasecabinetsandtheitemsonthecountertopsthatarebeingreplacedmustberemovedbeforewearrive.*Ifwearriveandwecannotdotheremovalbecausethewatershutoffdoesnotwork,orbecauseyouhavenotemptiedyourbasecabinetsorclearedoffyourcountertopa$250.00tripchargeWILLBEASSESSED.9.Ifyouwouldliketokeepyourcurrentcountertopstosell,donateorreuse,wewilldoeverythingwecantoreduceanychanceofdamage,breakageorchippingbutwillnotbeheldresponsibleforanydamage,chippingorbreakage.CustomerApproval–Ihavereadandunderstandtheabove.Signature:___________________________________________DATE__________________________

1035N.CountryClubRd.Indianapolis,IN46234•317.731.7670•FAX317.802.7207