h otline d ata c ollection f orm vadata: virginia’s sexual and domestic violence data collection...
Post on 29-Dec-2015
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WHAT IS A HOTLINE CALL
A hotline call is any call were your provide crisis/support
services by phone to a victim, family/friend of victim,
parent/guardian of victim, or perpetrator.
You will use the hotline form for all direct service calls, even those that come in
through your business line.
INFORMATION WE COLLECT ON HOTLINE Caller Demographics
Information on Presenting Sexual and/or Domestic Violence
Relationship of Caller to VictimType of Sexual and/or Domestic Violence Experienced
Perpetrator Information
WHY WE COLLECT WHAT WE DO
DemographicsTo show that sexual and domestic violence
affects lots of different peopleAlso, information such as, age, race,
disability status, etc. may influence your service delivery
Presenting Sexual and Domestic Violence ExperienceAllows specific information to be collected
on both experiences for victims who have experienced both sexual and domestic violence
WHY WE COLLECT WHAT WE DO Risk Assessment
We include this on hotline because it is a reminder of potential safety risks with sexual and/or domestic violence
We also hope that is promotes risk assessment and safety planning for ALL hotline calls
Services and Referrals Capture the remarkable work you all do
INFORMATION REQUIRED TO SUBMIT FORM
For all hotline calls, these fields are required:DateStaff NameGenderRace/Ethnicity (you can select unknown)Approximate Age (it’s OK to estimate)Locality (you can select unknown)Referral Source (you can select unknown)At least one serviceLength of Call
INFORMATION REQUIRED CONT.
For hotline calls with a presenting sexual and/or domestic violence experience, these fields are required:
Relationship of Caller to Victim Type of Sexual and/or Domestic Violence Relationship of Perpetrator to Victim (unknown
option available) Please note: all other perpetrator information is
optional and need only be included if known
QUESTIONS ABOUT HOTLINEWhat about calls from allied professionals
about a specific victim?
If the allied professional is seeking general information, then please complete a Community Engagement form. If they are addressing a specific victim or family, then proceed with a hotline form
If you choose to report calls from allied professional on the hotline form, you will need to complete the demographics section using the allied professional’s demographics
QUESTIONS CONT.
Do we fill out a form for crisis calls that are not related to a sexual and/or domestic violence situation?
Yes. There are places on the form to indicate that it is not a sexual and/or domestic violence related call.
QUESTIONS CONT.What about all the other calls we receive on
the hotline, such as requests for general information on our services, materials, donations, etc.?
Record these calls on the Community Engagement form
QUESTIONS CONT.What about hang up calls?
We let local agencies decide how to handle recording these calls. Two options to consider:
1. You don’t record the call since there was no information or service provided
2. Record as a non-sv and non-dv hotline call
IMPORTANT NOTE:On the Hotline Form, you will see these questions:
Please respond to these questions for ALL survivors who request emergency housing/shelter (including those who may be from out of your area or who may not be in imminent danger).
It is crucial that we document when survivors are seeking shelter but those shelters are full.
HELP OPTIONS
You may note this symbol by several fields on the form:
Click on the symbol to receive information about the field.
HELP! THINGS ARE NOT WORKING AS I EXPECTED
If you think something is wrong with VAdata, please always call us! 804.377.0335
We don’t use VAdata every day (like you do), so sometimes the only way we know that something is broken is when you tell us.
We also like to talk with you by phone when you have questions, because we usually want a whole lot of information that you might not know we need.
WHO DO I CONTACT FOR HELP?
Please contact your assigned SDVA liaison @ 804.377.0335. If they are unable to respond to your immediate concern, they will contact the VAdata staff for support.
REALLY, IT’S OK TO ASK
The Action Alliance staff urge you to contact us whenever you have a question or a concern about VAdata.
We have a saying at the Action Alliance, “there are no stupid VAdata questions.”
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