getting to know the cloud

Getting to know the cloudWelcome

Nina Goodwin@GUTS_SW @Cosmic_UK

Housekeeping

Welcome & Introductions

Connecting Devon and Somerset

• A ground breaking partnership encompassing 6 LA areas to deliver improved and superfast broadband to rural areas;

• Improved broadband (>2mbps) to every business and community across Devon and Somerset by 2016;

• Faster broadband (>24mbps) to at least 90% of the area by 2016.

Without this project 700,000 residents and 26,000 businesses, with a combined turnover of £9 billion, have no certainty of receiving improved or superfast broadband from a commercial rollout

Where & When?

CDS Broadband Voucher Scheme

• CDS has committed to bringing broadband to everyone within the programme area. If you are not yet able to receive broadband speeds of over 2Mbps you may be able to get connected through the CDS voucher scheme.

• The scheme will provide a subsidy of up to £500, in the form of a voucher code, to fund the installation of a new broadband connection. Each premise can choose their supplier with every solution guaranteeing a minimum of 10Mbps download speed.

• The scheme will run for one year up until the March 2017 and is open to individual residents, small businesses and communities.

https://www.connectingdevonandsomerset.co.uk/cds-broadband-voucher-form

/

The Process

• There are four stages in the process:Step 1• Check eligibility and apply online;Step 2• Verification & Approval;Step 3• Choosing a supplier – If eligible you are granted a voucher code

that can be used to subsidise the costs of installing a broadband technology chosen by you to suit your property from our list of available providers.

Step 4• Agree an installation.

Get online faster with your increased broadband speed.

What is Get up to speed?

• Fully funded business and community support alongside roll-out of Superfast Broadband

• Helping to ensure we all make the most out of the superfast broadband

Delivered by Cosmic Peninsula Consortium.

• Free sessions;• Showcase new technologies;• Hands-on Workshops;• Gadget shows;• Seminars;• Briefings;• Taster sessions;• Signposting to free advice and support.

Cloud

Cloud Turning Computing into a Utility

• A 100 years ago, companies stopped producing their own power and plugged into the newly built electric grid. The cheap power pumped out by electricity providers not only changed how businesses operated but also brought the modern world into existence;

• Businesses that were good at power generation had a competitive edge.

What is the Cloud?

"Cloud Computing is the on-demand delivery of IT resources and applications via the Internet with pay-as-you-go pricing.”

Why Now?

Cloud is not new….• Growth of mobile and tablet;• Improved mobile and landline connectivity ;• Reduced costs in mobile and landline tariffs.

Cloud for Personal Use

Cloud for business is following personal use:

• 56% of internet users use webmail services

• 34% store personal photos online; • 29% use online applications (Google

Docs, Photoshop express)• 7% Store personal videos online;• 5% pay to store computer files online;• 5% back up hard drive to online site;

Advantages & Benefits

Trade capital expense for variable expense • No need to invest heavily data Instead of having to invest heavily in

data centers and servers - only pay for how much you consume;Benefit from massive economies of scale • Achieve a lower variable cost than you can get on your own.

Because usage from hundreds of thousands of customers are aggregated in the cloud, providers such as Amazon Web Services can achieve higher economies of scale which translates into lower pay as you go prices.

Stop guessing capacity • Eliminate guessing on your infrastructure capacity needs - You can

access as much or as little as you need, and scale up and down as required with only a few minutes notice.

Advantages and Benefits

• Increase speed and agility In a cloud computing environment, new IT resources are only ever a click away, which means you reduce the time it takes to make those resources available to your developers from weeks to just minutes. This results in a dramatic increase in agility for the organization, since the cost and time it takes to experiment and develop is significantly lower.• Save money on running and maintaining data centers Focus on projects that differentiate your business, not the infrastructure. Cloud computing lets you focus on your own customers, rather than on the heavy lifting of racking, stacking and powering servers.• Go global in minutes Easily deploy your application in multiple regions around the world with just a few clicks. This means you can provide a lower latency and better experience for your customers simply and at minimal cost.

Cloud Layers SaaS, PaaS IaaS

Cloud deployment models: Public, private, hybrid

Public and Private cloud benefits

Typical Adoption of the cloud

Back up, archive and

disaster recovery

Email management

Collaboration tools File storage Application

hosting

Cloud as Storage

@GUTS_SW @Cosmic_UK

• Cloud Storage, sync and file sharing service• Move around large files not in email• Installation and support for virtually every operating

system• Works across desktop and mobile• Lots useful features

• A large third-party developer community taking advantage of its open APIs to build applications

• or you have another favourite app that uses Dropbox to keep your files synced across devices.

• 2GB free storage – get more, up to 16GB• Pay for more, up to 1TB

Dropbox

Up to 16GB

• Your files in Drive can be reached from any smartphone, tablet, or computer. So wherever you go, your files follow.

• Share files and folders. You can quickly invite others to view, download, and collaborate on all the files you want–no email attachment needed

• Google Drive for work includes unlimited storage for files, folders, backups and everything important. Sync all your business files, including Microsoft Office files, across your computer, phone and tablet to access your work whenever you need it.

• *Accounts with fewer than 5 users get 1 TB of storage/user

Pricing

• Microsoft OneDrive 5GB of storage;• Integrated with Windows 10 and Office 365;• OneDrive mobile apps for Windows Phone, iOS, and Android, • Desktop clients for Windows and Mac make working with your saved

documents and syncing them easy too.

Other Cloud Storage Options

• Box.com: enterprise version of Dropbox• Bitcasa: is free for 10GB, but infinite storage for $99/yr and a

Chrome extension that lets you use Bitcasa as your downloads folder.

• Spider Oak One: provides encrypted storage of data

Amazon work docs

Cloud as backup & Archive

60% of businesses that lose data will shut down after 6 months

93% of companies that lost data for more than 10 days filed for bankruptcy within one year

Easy interface• Features

– a web-based restore option– continuous backup– an unprecedented 448-bit encryption

level (better than your bank)• 10GB costs $2.99 /month and allows up

to 10 GB of storage.• Unlimited is $5.99 /month and, as the plan

name suggests, allows an unlimited amount of online storage.

• Family Unlimited costs $13.99 /month and offers an unlimited amount of online storage from 2 – 10 computers

• Simple interface, deployment, function, and pricing.–  unlimited storage for $50 /computer

/year. – Or a business with 5 computers can

backup an unlimited data for  $20/month• Backblaze keeps your critical business data

very secure, using a 128-bit key to encrypt data and storing that key with 2048-bit RSA encryption.

• Backblaze's business plan has a 5-computer minimum.

Purchase Business Backup From Backblaze

• Download and configure a piece of software and the backup is handled automatically in the background.

• The Carbonite business online backup service costs $229/year and allows for an 250Gb amount of data backup, unlimited computers.

• $599/year, 500Gb.

Archive – Amazon Glacier

• Amazon Glacier is a secure, durable, and extremely low-cost storage service for data archiving and online backup.

• Customers can reliably store large or small amounts of data for as little as $0.01 per gigabyte per month, a significant savings compared to on-premises solutions.

• To keep costs low, Amazon Glacier is optimized for infrequently accessed data where a retrieval time of several hours is suitable.

Glacier – use examples

Cloud as Productivity

Cloud as Productivity

• Project management;• Meeting management;• Collaboration;• CRM;• Finance.

Evernote: personal productivity

One application across all your devices

• Store Text, photos, presentations, documents, audio – Paperless?

• Organise and manage information easily

• Find anything when you need it. Fast.• Centralise everything about your life.

Cloud as CRM

CRM systems

• Record enquires, leads;• Record customer sales;• Customer service requests.

– The CRM is easy to use, accessible from anywhere for all staff to input and use

– Can provide reports and forecasting– 40% of CRM solutions are now cloud.

Inputs from many sources

Twitter

Financial Benefits

ROI – on average £5.60 for every £1 spent on CRM implementation

CRM can increase revenue • 41% increase revenue per sales

person• 27% increase is customer retention• Efficiencies of sales and marketing

budgets by 23%

Customer at the heart of the activity

Business benefits of a CRM system

• Improved productivity - Right information – first time• Better Management Information – most profitable customer,

lifetime value of customers, ave cost of sale, spotting customer problems etc

• Efficient sales processes - in-office and on-the-move• Establish marketing effectiveness – what works best?• Improved internal communications – staff knowing more

about business• Staff empowerment

Contacts database

Sales process & project automation

Customer support

Marketing process & monitoring

Social media & monitoring

Internal communications

Customer Relationship Management Systems

Cloud Accountancy Software

Cloud as Communication

Currently biggest battleground…

• Google Hangouts: email contacts are synced with hangouts)Vs• Skype for Business: instant message, collaboration

Massive strides forward with superfast broadband.

Platform as a Service

Google Apps includes :• Gmail for Business  • Google Calendar  • Google Docs  • Google Drive • Google Hangout• Google Sites  • Google Video 

£3.30/user/month

Pricing

• Google suits ‘internet native’ generation, grown up with internet and Google and are ready for change.

• Office 365 suits the ‘Productivity generation’ people grown up in productivity world.

Therefore….so less re-training and learning to take it on.

Microsoft is a closed world, Google open world..

Amazon web services

Building the Business Case

@GUTS_SW @Cosmic_UK

Building the business case

• Moving from Capital expenditure to Operational expenditure– Reduce costs of up front payments;– Spread costs over several years;– Pay-as-you-go for what you use;– Quick and easy deployment;– Savings in IT administration and management;– No termination fees, clauses;– Easy to test solutions, Easy to innovate.

• More than that, businesses can gain – Increased efficiency (55%)– Improved employee mobility (49%)– Increased ability to innovate (32%)– Freed current IT staff for other projects (31%)– Reduced IT operating costs (25%)– Enabled us to offer new products/services (24%)

Business case considerations

• Is it an enabler of business growth or drain on cash flow?• Look at the total cost of ownership;• Has your current system paid for itself yet? Include residual

costs;• Include costs of specialist support for transition;• Costs/time for procurement and contracts;• Rollout funding, training and investment;• Migration and data cleansing budget.

Considerations

Security concerns?

• Strong authentication systems – two factor authentication;• Adopt strong identity management and access protocols;• User activity auditing tools;• Real time usage reporting to maintain the highest level of

control over sensitive and confidential data;• Notifications of unusual activity;• Data encryption?• Incident management process in place;• Some businesses opt for hybrid, document storage

onprem/private cloud.

Look at the Cloud Provider’s security Credentials

• The best SaaS providers offer strong authentication systems, user activity auditing tools, and real time usage reporting to maintain the highest level of control over sensitive and confidential data.

Data protection considerations

• Protection of data: Businesses cannot delegate responsibility of data security to their agents– ‘Appropriate technical and organisational measures shall be taken against

unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.’

• www.ico.org.uk/for_organisations/data_protectionAccess to data: What guarantees are in place?• www.microsoft.com/government/en-gb/public-services/initiative

s/Pages/security-and-privacy.aspx• www.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_

Audit.htm

Location of data

Location of data: Where is your data held? • Is it outside of county, UK, EU or safe harbor?‘Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.’• In practice – check cloud provider has data centre within EU

(Check the regulation around your website too) • Check safe harbor here: http://safeharbor.export.gov/list.aspx• Microsoft and AWS allows choicewww.microsoft.com/online/legal/v2/en-us/MOS_PTC_Security_Audit.htm

Service level Agreements

• Service-level agreements (SLAs): Are there guarantees that the cloud provider will meet required levels of service?– What percentage of the time services will be available and any service

credits for failure to comply– The number of users that can be served simultaneously– Specific performance benchmarks to which actual performance will be

periodically compared– The schedule for notification in advance of network changes that may affect

users– Help desk response time for various classes of problems– Dial-in access availability– Usage statistics that will be provided.

– Have a look at HP’s SLA https://www.hpcloud.com/SLA

Migration considerations

• Transfer timetable• Migration plan• Seek references• Check data location• Set in place deliverables from client and supplier• Think about a data cleansing plan• Training roll out• Change management plan• Start small and work up

7 things to consider - Cloud

• Start small, try it and see if it fits;• Consider culture of the business and changes and build this into the

plan;• Consider due diligence of the software providers - How many

subscribers have they got? • Look for references, check testimonials;• Select a supplier that can deliver high service levels –a dedicated

support team and round the clock monitoring;• Be clear on how flexible and scalable your solution is –what is their

partner and API network like? • Check out their data security credentials – is the service compliant with

UK data protection law and your own client contracts?

Learning into Action

Please take a moment to identify three actions you are going to implement following todays workshop:

Action By when

1.

2.

3.

Questions?

Please fill in the evaluation forms

Thank you

Contact us

www.get-up-to-speed.co.ukinfo@get-up-to-speed.co.uk