get off to a good start with action mapping

GET OFF TO

A GOOD

START WITH

ACTION MAPPING

1. Why use it, how to use it

2. How I used it at Lloyds

Norman Lamont

BEHAVIOUR CHANGE

Not education

WHY? FactfactfactfactfactitisessentialthatyoufactfactfactclipartlistofbulletpointslistofbulletpointsfactSTUPIDQUESTIONfactfactitisabsolutelycrucialalthatyoufactfactfactfactclickonalltheseheadingstoreadmorefactfactrecapclipart

itisessentialthatyoufactfactfactclipartlistofbulletpointslistofbulletpointsclipartfactSTUPIDQUESTIONfactfactitisabsolutelycrucialalthatyoufactfactfactfactclickonalltheseheadingstoreadmorefactfactrecap

QUIZ

Page 23 of 89

WHY? It’s their heads, Jack.

We gotta get this content into them!

save

Cathy MooreACTION MAPPING the

WORLDfrom b o r i n g

elearning

Your task:

H&S for line managers

Open it?

STAGE 1

What’s the aim?

What’s the aim? Line managers know their duty of care?

Line managers can state their duty of care?

Line managers can carry out their duty of care?

What’s the aim? Reduction in accidents?

Reduction in claims?

We measure those already!

STAGE 1Business outcomes

‘Accidents and claims will decrease by 10% during 2015 as line managers carry out their specific duties in relation to health and safety’

-‘Accidents and claims will decrease by 10% as

line managers carry out their specific duties in

relation to health and safety’

- success in enforcement audits & RAG audits as …

STAGE 1: measurable business outcomes

What is the content?

What do we tell them?

What are the learning objectives?

What is in the assessment?

STAGE 2

-Reduction in accidents

- reduction in claims

- success in enforcement audits & RAG audits

What do line managers actually do at work that contributes to this?

... that we can observe?

STAGE 2: actions in the workplace

-Reduction in accidents

- reduction in claims

- success in enforcement audits & RAG audits

LMs report accidentsand near-misses

LMs model the correct attitudesto health and safety and document the risks in their workplace

LMs communicate H&S updates toteams

LMs understand own duty of careLMs carry out workplace inspections

often enough, well enough

-Reduction in accidents

- reduction in claims

- success in enforcement audits & RAG audits

ACTIONS

LMs report accidents;

ACTIONS

LMs carry out workplace inspectionsoften enough, well enough;

ACTIONS

LMs document their workplace inspections and take actions to

resolve issues raised

ACTIONS

LMs model the correct attitudesto health and safety and can document

the risks in their workplace

ACTIONS

LMs communicate H&S updates toteams

STAGE 2: workplace actions

STAGE 2Actions people take to meet the business goal

Open it?

Are they doing it? Why not?

STAGE 3

LMs are not reporting accidents and near misses

KNOWLEDGEThey don’t know ….

SKILLThey know but aren’t able to …

MOTIVATIONThey don’t want to …

ENVIRONMENTThe structure /environment/system makes it difficult or rewards bad behaviour

blog.cathy-moore.com

STAGE 3Identify how far training can help with each action – is it a training problem?

What content to include?

Learning objectives?

Final test?

X

PRACTICE ACTIVITIES

STAGE 4

ACTIONS

LMs report accidents and near-misses

ACTIONS

LMs document their workplace inspections and take actions to

resolve issues raised

ACTIONS

LMs model the correct attitudesto health and safety and can document

the risks in their workplace

PRACTICEScenario: workplace

& identify risks;

PRACTICESelection Q: after an eventlocal authority investigates;What must LM have ready?

PRACTICEScenario: after accident

what do you report?What have you learned?

What to change

PRACTICEScenario: after inspection

what have you learned?What to change

STAGE 4Design practice activities

Just enough information for the practice activities

STAGE 5

ACTIONS

LMs report accidents and near-misses

ACTIONS

LMs document their workplace inspections and take actions to

resolve issues raised

ACTIONS

LMs model the correct attitudesto health and safety and can document

the risks in their workplace

PRACTICEScenario: workplace

& identify risks;

PRACTICESelection Q: after an eventlocal authority investigates;What must LM have ready?

PRACTICEScenario: after accidentwhat have you learned?

What to change

PRACTICEScenario: after inspection

what have you learned?What to change

Post-accidentchecklist

Planner – how to carry out

assessment;

checklistHow to report

inspection;Template;

How to requestrepairs,

equipment

STAGE 5Create enough content to enable learners to complete practice activities, but make it something they can use afterwards

ACTION MAPPING

1. Define business measures

2. List actions in the workplace

3. Be sure it’s a learning need – what’s the problem?

4. Design practice activities

5. Create or curate enough content for the practice activities

Our job is not to create content but to create an experience.

tell tell

Practicescenario

tell tell

Practicescenario

Practicescenario

Practicescenario

tell tell

COURSE STRUCTURE

OR

summary

FIND FIND

CASE STUDY

PROJECTTEAMS

SUPPLIERS

MUGGINS

APPLICATION

Audience:

ACTIONS

PRACTICE

INFO

What’s the performance problem?

KNOWLEDGEThey don’t know ….

SKILLThey aren’t able to …

MOTIVATIONThey don’t want to …

ENVIRONMENTThe structure /environment stopsthem…

Performance problem analysis

What’s the cost of doing nothing?

5 moments of need (Bob Mosher)

I’m learning for the first time

I want to learn more

I’m trying to remember or apply what I learned

Things have changed since I learned

I’m doing what I learned but it’s going wrong

1.

2.

3.

4.

5.

Above the line

Below the line

These are long term needs. We

should be planning for them

ACTIONSColleagues credibly discuss with customer

the possible needs for theirbusiness

PRACTICEgiven known SME customer

choose questionsto ask

PRACTICEgiven known SME customer

articulate the customerneeds

INFO4 stages of businesslife cycle high level

INFOtypical customer

needs at each stagehigh level

INFOquestions to ask

FIND

KNOW

WHAT THEY SAID

Antidote to ‘They need to know ... ‘

Didn’t take hours

Structure to thought process > precision

Good for new designers

Easy to learn and transfer to other situations

Get away from existing training – rethink

What we want colleague to do; get free of theory

‘The fact that an action map had been produced that could be brought to the session meant that a lot of the thinking we normally need to get the Subject Expert team doing had already been done. That is extremely useful as it saves a lot of time and makes the (startup) sessions more productive.’

PROJECTTEAMS

SUPPLIERS

Lessons learned

It is a transferable skill

A few didn’t get it: saw elearning only as pageturning

Sometimes suppliers ignored it or treated it as just another resource

It needs to be defended by the sponsor/SME

1h is not enough

Face to face is better

It’s nice when something works!

Easy to learn, easy to apply, makes sense

Aligned to business/organisation’s goals and measures

Material that reflects real work situations – seen as relevant

Not an information dump

Training when training’s the right thing, performance support when that’s the right thing

Use of existing resources wherever possible

Norman Lamontinfo@lighttouchlearning.com

www.lighttouchlearning.com

@lighttouch

Cathy Mooreblog.cathy-moore.comelearningblueprint.com

Vintage photos from tackorama.net