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Generation Next:
Preparing Tomorrow’s Leaders Today
Tuesday, April 29, 2008
10:55 AM - 12:05 PM
Milken Institute
Global Conference 2008
-5 0 5 10 15 20
Expected changes in major
U.S. occupational groups
Source: Bureau of Labor Statistics.
Professional occupations
Service occupations
Sales
Management, business, financial
Construction and extraction
Installation, maintenance, repair
Transportation material moving
Office and administrative support
Farming, fishing, forestry
Production
Percent
U.S. occupational groups to
experience biggest gains
Nursing aides, orderlies
Retail salespeople
Janitors and cleaners
Registered nurses
Postsecondary teachers
Bookkeeping, accounting clerks
Personal and home-care aides
Office clerks, general
Food prep and service workers
Customer service representatives
Source: Bureau of Labor Statistics.
Thousands
0 200 400 600 800
U.S. occupational groups to
experience biggest drops
Cutting punching machine setters
Cashiers, except gaming
Electronic equipment assembly
Stock clerks and order fillers
Sewing machine operators
Telemarketers
Order clerks
Farmers and ranchers
File clerks
Hand packers and packagers
Source: Bureau of Labor Statistics.
Thousands
-150 -100 -50 0
U.S. GDP annual growth to slow Percent changes, annual rate per year
2.22.53.0= Real GDPgrowth rate
1.821.821.82+ Productivity(GDP per capita)
-0.40-0.25-0.03+ Labor forceparticipation rate
0.830.911.24Populationgrowth rate
2018—20282007—20171990—2006
Source: Federal Reserve Bank of St. Louis.
Developed countries outspend
rest of world on education
Source: Online Computer Library Center, 2003.
Ten most populous countries
Source: CIA Factbook.
Millions of people
0
200
400
600
800
1,000
1,200
1,400Chin
a
India
Unite
d Sta
tes
Indones
ia
Bra
zil
Pak
ista
nBan
glades
h
Russ
ia
Nig
eria
Japan
Fertility rates of most populous
countries
Source: CIA Factbook
Births per woman
0
1
2
3
4
5
6
Chin
a
India
Unite
d Sta
tes
Indones
ia
Bra
zil
Pak
ista
nBan
glades
h
Russ
ia
Nig
eria
Japan
World replacement rate: 2.33
United States still spending
the most on its students 2007
Sources: CIA Factbook, UNESCO, October 2007.
0
5
10
15
20
25
30
Bra
zil
Italy
France
Unite
d Kin
gdom
Ger
man
y
India
Japan
Chin
aUnite
d Sta
tes
Percentage of global public
education spending
Percentage of world’s
school-age children
Percentage of
world GDP
Panelists’ Slides
Anne Ruddy
President
World at Work
Needs of the future
work force
Source: WorldatWork.
Eight predictions for industry’s
future
1. The successful organization of the future will excel at acquiring,organizing and strategically deploying global resources.
2. There will be increased global connectivity, integration andinterdependence in the economic, social, technological, cultural andpolitical spheres.
3. Technology will advance at an even more rapid pace than inprevious decades.
4. There will be continuous, dramatic changes in the labor force.5. Human capital will become an even greater source of value.6. The way work is organized and performed will evolve and change
continuously.7. Outsourcing will increase.8. Self-paced, self-directed individualized virtual learning will dominate
business training.
Peter Searle
CEO
Spring Group
Contents
Spring Group overviewWhy is talent so important?
What is today’s talent looking for?
Talent planning
Talent attraction
Questions
Spring Group overview
• Incorporated in1985
• 74 officesworldwide
• 1100employees
• $900 millionturnover in2007
• Foundingmember ofSupplierDiversityEurope
• 9000Associates/Contractorsworldwide
General
Staffing
Spring
Engineering
Spring Direct
Spring Personnel
Elizabeth Hunt
Buchanan Scott
Technology
Staffing
Glotel
Best
Spring
Technology
Corporate
Solutions
IT Solutions
hy-phen
Why is talent so important?
• Jim Collins: “People are not your mostimportant asset. The RIGHT people are.”
• Why?• But how do you define and identify talent?
(Fig.1)• Why is this so important now?
– Ageing population – more exiting thanentering the workforce
– Globalization – emerging labour markets– Greater diversity and differing motivations
within workforce– Organizational uncertainty– Gaining competitive advantage is critical in
today’s climate– The threat of a slowdown means a veritable
war will take place to spot, attract andcritically, retain talent.
Fig.1: Identify and nurturetalent
Performance
Po
te
ntia
l
Poor Emerging Strong Exceptional
Low
M
odera
te
H
igh
What is today’s talent
looking for?• The talent pool is in
short supply andcomplex in itsformation but quitestraightforward inwhat it is looking for
• Key drivers foremployment:– Reputation– Opportunity– Package– Word of mouth
• Green policy andsocial responsibilityare still not maindrivers
550 students from 10 business schools across the world
8
12
10
16
27
24
35
43
38
26
36
39
42
46
51
49
41
48
3758
0 20 40 60 80 100
Environmental "Green" policy
Brand and marketing message
Social responsibility and community
involvement
Strong corporate governance and ethics
Firms financial performance and growth
potential
Quality of company products and
services
Employee compensation and benefits
package
Employee satisfaction, i.e., what people
who work there say
Corporate culture and working
environment
Employee career opportunities
Extremely important
Very important
Talent planning
• A good recruiter will providean organisation with marketinformation, identifying likelyindustry trends and skillsshortages in the marketplace.
• Working closely with clients,recruiters build informationregarding forthcomingrequirements and highlightpending roles with skill setsthat are likely to be in shortsupply.
• Market information +knowledge of our clients’future requirements =proactive, skills resource andtraining plan.
• Be prepared - Forward training program
• 300 top graduates
• 8-stage interview process
• Top 50 sent on a 3 month trainingacademy
• Course graduates mentored by seniors for2 months
• Example: Best & IBM, SIEBEL helpdeskproject
• Build on potential - Recruit2Train
• Training skilled candidates to the specificrequirements of a client
• Example: Recruiting skilled IT Developersand provide cross training to MicrosoftDNA e-based technologies for HBOS
Talent attraction
• Talent is in short supply and everybody is trying to attract andretain!– A survey covering 600 UK businesses with over 1000
employees conducted by Cisco, found that IT Directors had“recruiting and retaining talent” as their biggest challenge
• Branding is key– It is emerging that branding is a collaborative strategic
marketing and HR initiative– All candidate advertising needs to adhere to the strict quality
controls used for new business– Focus on differentiators
• People like working with good people– Use existing staff case studies to put staff forward for industry
award nominations and use PR and thought leadershiptechniques to profile rising stars
– Encourage existing leaders and talent to participate in a staffreferral program
Talent attraction
• Spread a wide net– Use overseas partners to source talent in the event of a skills
shortage. For example, Spring recruited a team of 50 fromSouth Africa for Royal Bank of Scotland
– Engage academia and college students to extend the talentpipeline. For example, Spring conducts regular interviewpreparation seminars at leading universities.
• Have a good interview process– Just the same as a candidate, the company also needs to make
a good first impression
There is no silver bullet!
The war for talent is fought hand to handand the most creative, tightly messaged,culturally aligned, people-focusedorganizations will win in terms of attractingtalent and of retaining it over the long term.
- Questions -
Jeffrey Cohn
New York Practice Leader
Spencer Steward
Identifying the next generation
of leaders
The most powerful approach
to assessment
Executive intelligence –
a definition
Executive Intelligence is an executive’s aptitude formaking good leadership decisions
1. Cognitive ability, “horsepower” and “DNA” for doingexecutive work
2. A key driver of executive performance and futurepotential
3. A real ability vs. softer, subjective factors like leadershipstyle, motivation or cultural fit
Focus of executive intelligence
Solving problems
– Practical intelligence
Navigating interactions
– Social intelligence
Self-evaluating andadjusting
– Emotional intelligence
Executive intelligence skills
• Questioning underlying assumptions
• Anticipating unintended consequences
• Differentiating primary objectives fromsecondary concerns
• Appropriately defining a problem
Practical intelligence –Managing information andsolving problems
Executive intelligence skills
• Recognizing underlyingagendas
• Understanding multipleperspectives
• Anticipating likely emotionalreactions
• Identifying core issues within aconflict
Social intelligence –Navigating interactions
Executive intelligence skills
• Recognizing personal biases
• Pursuing constructive criticism
• Recognizing flaws in own ideasand actions
• Recognizing when to resistobjections and stand your ground
Emotional intelligence-Self evaluating and adjusting
• Conducted in a 1.5-hour “case study” interview; executivesdemonstrate aptitudes vs. talking about past accomplishments
• Structured, interactive and analytically rigorous session
• Measures ability to cope real-time with novel business situations
• Results are benchmarked against thousands of data points in ourglobal database – across industries, cultures and genders
• ExI validity has been independently verified by empirical research.
• Executives find it engaging, relevant and fun
Measuring executive intelligence
with ExI
“I’ve been aware of my Achilles’ heel for years, yet you identified it
in the first 20 minutes … how did you know that?”
Identifying opportunitiesHelping organizations make critical talent
decisions at key turning points in their life cycles
Succession
planning
Mergers &
acquisitionsC
EO
tran
sition
Strat
egy
imple
men
tatio
n/
reorg
aniz
atio
n
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