from fred flintstone to george jetson: creating tension in training increases adoption

From Fred Flintstone to George JetsonCreating Tension in Training Increases Adoption

Presented by Viqui Dill, STC Senior Member #InterChange2016 #STC16 @viqui_dill

Icebreaker!

Who is this?

05/01/2023 2| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Icebreaker!

Who is this?

05/01/2023 3| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Icebreaker!

Who is this?

05/01/2023 4| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Icebreaker!

Who is this? Mercury 7

They have the right stuff

and so do you

05/01/2023 5| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Introducing myself

Who is this? Viqui Dill in a happy place

Chicago #STC12▪ Washington DC – Baltimore chapter ▪ IDL SIG ▪ STC CAC▪ Nom Comm

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https://www.flickr.com/photos/rhoughton/7271872924/in/album-72157629884857834/

What’s this about?

Chasing down engagement The challenge The team The process The results The party!

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The ChallengeFrom current reality to vision in 60 days

American Woodmark Corp

Current reality Cabinets ▪ Kitchens▪ Baths

9 Manufacturing plants 14 Builder service centers 4 Corporate offices Sales reps

https://www.facebook.com/ShenandoahCabinetry 05/01/2023 9

Moving everyone, all at once Third party software

Timekeeping for all employees Mistakes show up in paychecks

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Everyone, all at once

No travel budget 27 locations

https://www.google.com/maps/d/edit?mid=zTS9QbQGxnrs.kig2qczqEvxs&usp=sharing

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Java is scary!

Everyone’s computer has to change Updating Java breaks the old system Not updating Java breaks the new

system Demo computers for training and

testing hard to find

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The TeamOrganizing evangelists

Organizing experts

Wide range of skills HR Payroll IT Office Managers General Managers

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Organizing evangelists

27 locations + remote Publicity,

publicity,publicity

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The Process

Rate the engagement

We used every channel possible Online help How-to instructions Books for the training crew Training package for the training crew Person to person with evangelists Weekly email to 2,200 Posters everywhere

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#7 Online help

The Museum Online help Searchable Findable Robust Not engaged

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#7 Online help

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#7 Online help

Defending the online help Better for level 2 learning▪ Just in time for non-intuitive tasks▪ Contains our internal procedures

Built long before the rollout in response to IT survey feedback ▪ Well received at the time

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#6 How-to instructions

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Step by step with screenshots Printable 8 personas Specific to

the task What’s new Pro tips

#5 Training materials

Organize so the trainers have it easy 31 trainer manuals Training materials also online

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#5 Training materials

Organize so the trainers have it easy 31 trainer manuals Training materials also online

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#4 Excellent training

Train the trainers Excellent icebreaker about test pilots Hands on Power point for structure Demo PCs with Java

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#3 Face-to-face

Everyone loves a Champion

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Why are champions important?Learning via coworkers is among the most effective and most used methods.

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Self-learning is largely ineffective, but currently part of learning process for many

Learning via coworkers is among the most effective and most used methods

These methods are underutilized (low usage, but have high effectiveness)

My managerFormal training (external)

IT employeeFormal training (internal)

Coworker (non-manager, non-IT)

Myself, through trial and error

Community forums

Microsoft’s website

User guide or manualOnline tutorials or webinars

Search engine

% who said method was “very helpful”

Percent using learning method versus helpfulness

#2 Weekly emails to 2,200

Countdown to launch Tension as the day approaches

3 things to know each week More next week

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#1

< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Everybody pees!

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Everybody pees!

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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Cuteness sells

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< Back to resources > Forward to results| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm

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The Results

Empty war room

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Empty war room

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Empty war room

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Hot line quiet

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Jokes about us

Only 1,432 days

until …

Halloween 2015 05/01/2023 46

| @viqui_dill | From Fred Flintstone to George Jetson. | #TechComm #InterChange2016 #STC16 |

The Party!

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Conclusion

What did we learn?

Chasing down engagement Build a big big team▪ And support them

The multi format process The boring/awesome results The party!

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Connect with me

Bio http://wdcb.stcwdc.org/about-us/chapter-bios/dill-bio/

Blog https://viquidill.wordpress.com/

Email social_media@stcwdc.org

@viqui_dill https://twitter.com/viqui_dill

Linked In http://www.linkedin.com/pub/viqui-dill

Facebook https://www.facebook.com/viqui.dill

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