frequently asked questions - readyrosie · frequently asked questions please contact our support...

FREQUENTLYASKEDQUESTIONS

Pleasecontactoursupportteamatinfo@readyrosie.comwithanyquestions!

ACCESSFORTEACHERS

• HowdoteachersgetaccesstotheReadyRosiedashboard?• IneverreceivedawelcomeemailfromReadyRosie,whatshouldIdo?• Iforgotmypasswordorwanttochangeit?• I’mloggedin,butwheredoIfindReadyRosieShare?

ACCESSFORPARENTS

• HowdoparentsregisterforReadyRosie?• HowdoIaddparentstomyReadyRosieShareclassroom?• WhatdoparentsgetwhenIaddtheminReadyRosieShare?• Howdoparentschangetheirpassword?• Doparentsneedtobeloggedintoviewtheirvideos?• Doparentshaveaccesstotheentirevideolibrary?

ADDINGUSERS

• HowdoIaddparentstomyReadyRosieShareclassroom?• WhatdoparentsgetwhenIaddtheminReadyRosieShare?• Whydoesitsay“InviteNotAccepted”onsomeofmyusersinReadyRosieShare?• Howdoparentschangetheirpassword?

CREATINGPAGES/MESSAGESADDINGTRANSLATIONSANDCREATINGPAGESFORSPANISHUSERSSHARINGPAGES/MESSAGESSCHEDULINGPAGES/MESSAGESREADYROSIEDATA

ACCESSFORTEACHERSHowdoteachersgetaccesstotheReadyRosiedashboard?ParticipatingReadyRosieShareschooldistrictssendteachernamesandemailaddressestotheReadyRosieteamtogetaccess.ThoseteachersaregivenadministrativeaccesstoReadyRosieShareandaresentaWelcomeEmailfromReadyRosiegivingthemaccessandexplaininghowtologin.Ifyoudon’thaveaccesspleasecontactyourdistrict’sReadyRosiecoordinatorformoreinformation.IneverreceivedawelcomeemailfromReadyRosie,whatshouldIdo?ItcouldbethattheReadyRosieteamwasnotgivenyournameandemailaddressfromyourschooladministrator.Youcancheckwithyourdistrictadministratororyoucanemailinfo@readyrosie.comifyouhaveadditionalquestions.Iforgotmypasswordorwanttochangeit?Ifyouforgotyourpasswordorwanttochangeit,followthesesteps:

• Gotohttps://readyrosie.com/andclickontheLOGINbutton• Atthebottomoftheloginbox,thereisalinkfor“Lostyourpassword?”–clickthat• Youcanrequestanewpasswordatthatpoint.

I’mloggedin,butwheredoIfindReadyRosieShare?IfyouarealreadyloggedintotheReadyRosiewebsite,clickonthe“Dashboard”linknearthetoprightofthescreen.IfyouhaveadministrativerightsinReadyRosieShare,thatwilltakeyoutotherightplace!ACCESSFORPARENTSHowdoparentsregisterforReadyRosie?ParentsconnectedtoateacherusingReadyRosieShareareaddedbythatteacher(seenextquestiononhowtodothis).Schooldistrictsthatarealsotryingtoreachparentsandfamilieswhoaren’tconnectedtoaformalclassroomorteacherusingReadyRosieSharecanencouragethosefamiliestosignupusingourstandardregistrationpage-https://readyrosie.com/register/HowdoIaddparentstomyReadyRosieShareclassroom?WhileinReadyRosieShare,simplyclickontheUserslinkandthenclicktheADDbutton.You’llneedtoknowsomebasicinformationabouttheparent,includingtheirdeliverypreference(email,text,orboth)andlanguagepreference.Tohelpyougatherthatinformation(ifyoudon’talreadyknowit),wehavesomeletterstoparentsinEnglishandSpanishyoucanuse.Youcanalwayseditaparent’sinformationatanytime.Ifaparentchangestheiremailorcelloranythingelse,youhavecompletecontrolovertheinformationcontainedinReadyRosie.Justclickonthe“Edit”buttonforthatuser.

WhatdoparentsgetwhenIaddtheminReadyRosieShare?OnceyouaddaparenttoReadyRosieShare,theyaresentanautomaticemailortext(dependingonthedeliverypreferenceyouchoosewhenaddingthem)welcomingthemtoReadyRosie.Theemaillookslikethis(itisinSpanishforusersmarkedwithaSpanishpreference)andasksthemtoaccepttheinvite.Theiruserblockwillshow“Invitenotaccepted”onReadyRosieShareuntiltheyacceptyourinviteandcreatetheiraccount.

Howdoparentschangetheirpassword?Ifyouforgotyourpasswordorwanttochangeit,followthesesteps:

• Gotohttps://readyrosie.com/andclickontheLOGINbutton• Atthebottomoftheloginbox,thereisalinkfor“Lostyourpassword?”–clickthat• Youcanrequestanewpasswordatthatpoint.

Doparentsneedtobeloggedintoviewtheirvideos?ThisdependsonhowtheReadyRosiecontentissharedwiththeparent.Ifaparentisgettingtheweeklymessagesenttotheiremail,whentheyclickonavideointhebodyoftheemail,ReadyRosiewillallowthemtoviewthatvideowithoutbeingloggedin.Butbecausewenowallowyourcustompagestobesharedanywhere(includingonsocialmedia),viewingthevideosthroughthosesharedpageswillrequiretheparenttobeloggedin.Aparentmustalsobelogged-ininordertoexploreourentirevideolibraryandusethe“Wedidit!”button.Thisallowsthemtokeeptrackoftheirprogress,earnbadges,andexploremorevideos.Aparentmustalsobelogged-ininorderforyoutoknowwhichvideostheyhavewatched.Forallofthesereasons,weencourageallparentstologintoReadyRosiefromalltheirdevicessothataccessingallofourcontentissimple,easy,andfuntouse.Doparentshaveaccesstotheentirevideolibrary?Yes!Parentsmustbeloggedintoaccessandsearchourentirevideolibrary.Thelibraryisaccessibleonanydeviceandparentscanalsodownloadoursmartphoneapp.

ADDINGUSERSHowdoIaddparentstomyReadyRosieShareclassroom?WhileinReadyRosieShare,simplyclickontheUserslinkandthenclicktheADDbutton.You’llneedtoknowsomebasicinformationabouttheparent,includingtheirdeliverypreference(email,text,orboth)andlanguagepreference.Tohelpyougatherthatinformation(ifyoudon’talreadyknowit),wehavesomeletterstoparentsinEnglishandSpanishyoucanuse.Youcanalwayseditaparent’sinformationatanytime.Ifaparentchangestheiremailorcelloranythingelse,youhavecompletecontrolovertheinformationcontainedinReadyRosie.Justclickonthe“Edit”buttonforthatuser.WhatdoparentsgetwhenIaddtheminReadyRosieShare?OnceyouaddaparenttoReadyRosieShare,theyaresentanautomaticemailortext(dependingonthedeliverypreferenceyouchoosewhenaddingthem)welcomingthemtoReadyRosie.Theemaillookslikethis(itisinSpanishforusersmarkedwithaSpanishpreference)andasksthemtoaccepttheinvite.Theiruserblockwillshow“Invitenotaccepted”onReadyRosieShareuntiltheyacceptyourinviteandcreatetheiraccount.

Whydoesitsay“InviteNotAccepted”onsomeofmyusersinReadyRosieShare?Whenyouaddaparent,wesendthemawelcomeemail/textinvitingthemtoaccepttheinvitationtojoinReadyRosie.Whentheygetthis,theycanclickonthe“AccepttheInvitation”buttoninordertocreateapasswordandlearnmoreaboutReadyRosie.Youwillseethatmessageuntiltheparenthasfollowedthesesteps.Howdoparentschangetheirpassword?Ifyouforgotyourpasswordorwanttochangeit,followthesesteps:

• Gotohttps://readyrosie.com/andclickontheLOGINbutton• Atthebottomoftheloginbox,thereisalinkfor“Lostyourpassword?”–clickthat• Youcanrequestanewpasswordatthatpoint.

CREATINGPAGES/MESSAGESYouareabletocreateanunlimitednumberofcustompageswithcustommessagesandhand-selectedReadyRosievideosforanynumberoffamilyengagementpurposes.Here’showitworks:

Togetstarted,clickonPagesandthen“CreatePage”

Giveyoupageashorttitleandcreateyourcustommessage

Clickthisbuttontoaddyourvideostoyourpage.

Searchforvideosbytitlesorcategories.Youcanalwaysclicktowatchthevideotomakesureitistheonesyouwant.

Simplydragyourdesiredvideooverintoyourpage.

AlwaysSAVEyourpagealongtheway!

Nowthatyouhavecreatedacustommessage,clickonactionsandletusknowwhatyouwanttodowithit.

ADDINGTRANSLATIONSANDCREATINGPAGESFORSPANISHUSERSReadyRosiecontentisinEnglishandSpanish.InorderforyourSpanish-speakingfamiliestoseeyourcustommessagesandrecommendedvideosintheirhomelanguage,we’veprovidedatranslationfunctionforeachpagethatyoucreate.InorderforyourSpanish-speakingfamiliestogetyourmessagesandvideosinSpanish,twothingsmustbeinplace:

• Thosefamiliesmustbenotedas“Spanish”inthelanguagefieldwhenyouaddthemasauserinReadyRosieShare.

• Youmustaddatranslationforeverypageyoucreate–thisiswhattellsthesystemtosendthetranslatedmessagesandSpanishversionsofthevideostoyourparentsthatareregisteredasSpanish-speakingusers.

Here’showitworks…

Aftercreatingapage,clickACTIONSandADDTRANSLATION

EithertranslatetheTitleandMessageyourselforclickontheGoogleTranslatebuttontodoitautomatically.ClickADDTRANSLATION.

SCHEDULINGPAGES/MESSAGESOneofthemainwaystousethecustompagesyoucreateistoschedulethemtogoouttoyourfamiliesinaweeklymessage.Theseweeklymessagesgoouttoalltheusersyouadd.IMPORTANT:ReadyRosiesendsoutweeklymessagestoyouruserseveryMondaybyemailortextmessage.Youcanscheduleyourpagesasfarinadvanceasyou’dlike,butyoumustscheduleyourpagesbymidnightontheSundaypriortotheMondaywhenyouwantittogoout.Feelfreetoscheduleyourweeklymessagesinadvance!Here’showitworks…

Aftercreatingapage,clickACTIONSandSCHEDULE

Simplychoosetheweekyou’dlikeyourmessagetogooutandclickSCHEDULE

ClickonMyScheduleonthelefttoseeallyourscheduledmessages.

SHARINGPAGES/MESSAGESInadditiontoschedulingweeklymessages,youmaywanttosharepagesyoucreateinotherwaysaswell.Thinkaboutallthewaysyoualreadyormaywanttocommunicatewithyourparentselectronically–perhapsyou:

• haveablogforyourfamilies• createregularemailnewsletters• connectwithyourparentsthroughFacebookorTwitter• wanttosuggestsomevideosforaparticularparentinordertoalignwiththeneedsoftheir

childWhenyoucreateapageinReadyRosieshare,itessentiallycreatesacustomwebpage.ThiswebpagehasauniqueURLthatyoucanusetoshareinanumberofways.

Aftercreatingapage,clickACTIONSandSHARE

Aboxwillappearwiththepage’swebaddress.Ifyoucreatedatranslationforthispage,youcanselectwhetheryouwanttheaddressfortheEnglishversionortheSpanishversion.Simplycopythelinkandshareithoweveryouwant.

READYROSIEDATAWithReadyRosieShare,younowhaveaccesstodataastohowyourfamiliesareusingthisresource.Youareabletoseewhichvideosyourparentshavewatchedbyclickingon“Stats”foranyofyouruser.YouwillseethenumberofvideostheyhavewatchedoutoftheonesyousharewiththemintheirweeklymessageaswellasallofthevideostheyhavewatchedsincebeingaddedasaReadyRosieuser.Pleasenote:inorderforyoutoseedataforyourfamilies,twothingsmusttakeplace:

• Yourparentsmustbeloggedin.Wearenotabletotrackuserswhoaren’tloggedin.PleaseencourageyourparentstologintoallthedeviceswheretheywillbeusingReadyRosie.

• Wecountavideoasviewedwhenaparenteitherwatchesthevideoorclicksonthe“WEDIDIT!”buttonbesidethevideo.

Youcanseeuserdataintwoways:byclickingonSTATSofthatuserandbyclickingontheSHOWTABLEbuttontoseestatsofallusersatonce.