facilitating at a distance day 2... · · 2014-04-30facilitating at a distance the essentials of...

Facilitating at a Distance

The Essentials of

Virtual Learning Facilitation

Welcome to Module 2REVIEW

• Began building a learning community– Introductions using vision of effective VTs as content

• Presented the VTF Triad Model– Content, Process, Engagement– Facilitate Yourself First (role shift)

• Basics of VTF Design– Design for Customer (archer story)– Manage Content Dilemma (inspire vs. overwhelm)– Design to Objectives for Content, Process, & Engagement

Facilitating the Learning Process & Yourself

• Explore Delivery Modes

• Explore Experiential Activity Model

• View Mistakes as Opportunities

• Embrace the Unexpected

Module 2 Agenda

Operating Agreements

• I will dial in on time, from a quiet area

• I will not multi-task

• I will participate fully

• I will speak up clearly and identify myself before speaking.

• I will be concise in my comments

• I will take responsibility to assure my voice is heard

• I will be responsible for my own learning

• I agree to allow you to call me by name for input

Process Triad

Dynamic

Engaging

Aligned

Learning Facilitation

Content (What)

Process (How)

Engagement (Who)

Delivery Modes

• Lecture

• Experiential Activities

• Story

• Role Play

• Sharing

• Dialogue

• M e t a p h o r

• Coaching

• Discussion

• 3rd Party Sources

Interactive

Why Interactive Activities?

• Active engagement yields much higher learning retention (75% vs. 5% for lecture)

• Can quickly open minds to learning.

• Places responsibility for learning on participant.

• Accommodates varied perceptual and processing styles.

• Makes learning more pragmatic.

• Can facilitate commitment to action.

Kolb Learning Cycle

Activity

Reflect

Generalize

Experiential Activity

Counting Exercise

• Activity Objective: Tune in to virtual environment.

• Learning Objective: Experience Kolb Learning Cycle.

• Instructions: Count up to x as a group.

• Rules: – Only one person speaks at a time.

– Start over if anyone talks at the same time.

Around the Cycle

• Reflect (What?)

– What happened for you personally?

– What worked? What didn’t?

• Generalize Learning (So What?)

– What did this teach you about objective: tune in to virtual environment?

• Application (Now What?)

– How can you use what you learned?

– Commitments to action?

Kolb Learning TheoryConcrete and Abstract Perceivers

• Concrete absorb information through direct experience “ACTIVITY”

• Abstract take in information through analysis observation, and thinking “GENERALIZE”

Active and Reflective Processors

• Active make sense of experience by immediately using the new information “APPLY”

• Reflectivemake sense of experience by reflecting and thinking about it “REFLECT”

Kolb Learning Cycle

Activity(Feeling)

Reflect(Watching)

Generalize(Thinking)

Apply(Doing)

Why Debrief Activities?

• To expand learning across a large group

• To inquire along learning objectives

• To find behavioral patterns

• To offer feedback and coaching

• To gather input to take next steps

How to Debrief

• Reflect (What?)

–What happened for you?

–What worked? What didn’t?

• Generalize Learning (So What?)

–What did this teach you about objective: listening in virtual environments?

• Application (Now What?)

–How will you use what you learned?

–Commitments to action?

Managing the Learning Process

Checkpoint2

Engagement Triad

KnowGroup

ConnectGroup

ConnectWith

Content (What)

Process (How)

Engagement (Who)

Ooops!

Why Mistakes = Opportunity

• Chaos = opportunity

• Unexpected events rich learning

• Acknowledging mistakes builds trust & connection

• Look for gifts in mistakes

Managing the Learning Process

Checkpoint2

Facilitator Triad

LearningFacilitator

Awareness

Intention

Attention

Embrace the Unexpected

• This is a group storytelling exercise.

• Objective: To practice leaning into unexpected learning opportunities

• I’ll start the story.

• The next person I call on will continue the story with only a single sentence.

Content (What)

Process (How)

Engagement (Why)

RelevantContent

Advancing Learning

Objectives

GroupEngaged

in Process

• Review

• Learning

• Volunteers: Prepare 5-10 activity using one of the Interactive Delivery Modes

• Feedback

• See you Friday at 3:30pm CST

facilitating at a distance day 2... · · 2014-04-30facilitating at a distance the essentials of...

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