facebook login was deprecated. (email notification sent to ~12k existing users) legacy usell...

• Facebook login was deprecated. (Email notification sent to ~12k existing users)• Legacy uSell referral system was deprecated

– No more “uSell Wallet”, “Invite Friends & Earn”, “Earnings History”– Payments and referral deprecation notification sent out for 55 successful referrals

• Track Order features– Track Order QuickView for seeing snapshot of order status with non-secure order summary details– Track Order full details version displays secure customer information, USPS tracking #, and order

summary. (For logged-in users)– Transactional emails now feature a “Track Order” button– Track Order access form allows users to access Track Order page by entering email and order number– The title for the order list page has been updated from “Stuff I’ve Sold” to “Your Orders”

• Requote actions migrated to Track Order page– Legacy requote landing pages still exist for customers who would have received requote emails prior

to the release– Users must login / signup to capture their response to requote

Track Order Release Highlights – 3.30.2014

Track Order features

Transactional emails now ship with Track Order button

Track Order Quickview (in order status INITIATED)

Login or signup to See More Order Details

Track Order QuickView and logged-in view (for order in SHIPPING KIT SENT)

Track Order Quickview (in order status RECEIVED)

Track Order Quickview (in order status CHECK_PAYMENT_INITIATED)

Track Order Quickview (in order status PAID by check)

Track Order Access Form

Persistent links to Track Order Access Form on site

Link in Full Site header dropdown

Link in mobile footer

Button on mobile support

• Click Track Order button in transactional email– user will see Track Order QuickView unless she is actively logged in at the moment of clicking

• Click CTA respond button in requote email• Click “View Order” on an order item on account’s Your Orders page• Enter email and order number on Track Order access form

– user will see Track Order QuickView unless she is actively logged in

• Customer Care sends user a link to the Track Order Quickview via a ticket– Zendesk widget now provides Track Order links to agents

Paths to reach Track Order page

Requote action on Track Order

Requote email now has 1 CTA button that leads to Track Order page

Requote message appears on Track Order page

User must login/signup to accept or decline the revised offer

Notification message appears on the Track Order full versionwhen user accepts requote

Notification message appears on the Track Order full versionwhen user declines requote

Track Order QuickView (in order Status RETURNED)