english communication skills - notes

English English Communication Communication

SkillsSkills

exclusively brought to you by:

Angsa Raya Enterprise

designed for:

Pre-Training for Industry

Faculty OF Agrotechnology & Food Science

Universiti Malaysia Terengganu

23-25 April 2009

Understanding English: The Why…

yourself “Why English? How am I judged through my communication in English? Why is it so important?

WHAT IS COMMUNICATION?WHAT IS COMMUNICATION?

Is defined as a process of:

________________________________________________________________

____________________________________

by way of:

____________________________________

so that the message communicated is completely understood by the recipient/s

G____ good G____ good

informatioinformatio

n n

G_____ G_____

good good

informatioinformatio

n n

Mutual Mutual

R_______ R_______

Communication TrilogyCommunication Trilogy

Everything we do is c_________________ Everything we do is c_________________

The way we begin our message often determines The way we begin our message often determines

the o__________ of the communicationthe o__________ of the communication

The way message is delivered always affects the The way message is delivered always affects the

way message is r_____________way message is r_____________

Basic Communication PrinciplesBasic Communication Principles

The real communication is the message The real communication is the message

r________, not the message intendedr________, not the message intended

Communication is ________________ – we have Communication is ________________ – we have

to give as well as gatherto give as well as gather

Basic Communication PrinciplesBasic Communication Principles

Communication English: Speech…

Phase 1

Phase 6

SENDER RECIPIENT

Phase 2

Phase 4Phase 3

Phase 5

The Communication Model The Communication Model

ListeninListenin

gg Listening is h___ of oral communication,

and it is a skill that needs to be practised and

taken equally and as seriously as ________ &

_______.

The consequences of not listening carefully could

be disastrous.

The Listening The Listening ProcessProcess

R____________

I_____________

R____________

E____________

R____________

A____________

Gather Good Information Gather Good Information with your EARswith your EARs

E E – _______ by asking questions

A A – _______ to show you’re

listening

RR – _______ your understanding

SS – _______, listen some more

Techniques for Effective ListeningTechniques for Effective Listening Prepare to _______ Avoid ___________ Be _____________ Establish ________ Don’t ___________ Watch for _______ Judge _________, not ___________ Extract key ______ Give ____________ Block out _________

You have far less __________ to revise your You have far less __________ to revise your spoken words than to revise your written spoken words than to revise your written words. You can’t cross out what you just said words. You can’t cross out what you just said and start all over.and start all over.

People tend to ________ your spoken message People tend to ________ your spoken message with you as an individual.with you as an individual.

To improve your speaking skills, be more To improve your speaking skills, be more aware of using speech as a ______ for aware of using speech as a ______ for accomplishing your objectives in a business accomplishing your objectives in a business context.context.

Before speaking, think about your ________, Before speaking, think about your ________, your main _____, and your _________. your main _____, and your _________.

Speaking SkillsSpeaking Skills

PRINCIPLES OF EFFECTIVE COMMUNICATION

Seven steps to Effective CommunicationSeven steps to Effective Communication

STEP 2: STEP 2:

STEP 3: STEP 3:

STEP 4: STEP 4:

STEP 5: STEP 5:

STEP 6: STEP 6:

STEP 1: STEP 1:

STEP 7: STEP 7:

TOP TEN TIPS FOR SUCCESSFUL COMMUNICATION

_____ extensively

_____ intelligently

_____ and plan

Use ______ English Be ______-minded

Select ___________ media

_____ your communication appropriately

Use appropriate _______

Obtain ________

Be __________

Communication English: Non Verbal

Language…

Verbal, Vocal and VisualVerbal, Vocal and Visual

Verbal:Verbal:The message that

we deliver – %

Vocal: Vocal: The voice & tone

that we convey – %

Visual: Visual: Our body language

- %

CommunicatiCommunicationon

NON-VERBAL COMMUNICATION

Non-verbal communication is often referred to as _______________.

Often used unconsciously.

For instance while speaking we may throw our arms around; while

listening a sudden shock may result in a sharp intake of breath.

Non Verbal CommunicationNon Verbal Communication

P___________P___________

F__________ E_____________F__________ E_____________

G____________G____________

E_____ C__________E_____ C__________

T________________T________________

Communication English: Making it

Work…

The Basic LiteratureThe Basic Literature

• The Dictionary• Newspaper: The Malay Mail, The Star• Magazine: Reader’s Digest• TV Programs: English Series & Movies,

National Geographic documentaries• Radio• A Word / Proverb a Day

Tips to better English Communication