effective devops - pittsburgh techfest 2016

Effec%ve'DevOpsJennifer'Davis'@sigjePi#sburgh*TechFest

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Who$am$I?

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Communica)on• Twi%er:)@sigje)#effec1vedevops

• Email:)sparklydevopsprincess@chef.io

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Agenda• Founda(ons*of*devops

• Framing*the*narra(ve

• Building*Bridges:*Catalysts*for*change*

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Why• Deliberate*change*in*work*environments

• Handling*increased*velocity

• Scaling*challenges

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Origin&of&DevOps

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Background+Diversity

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Single'Points'of'Failure

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Impact• Personal

• Team

• Organiza0on

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High%Performing%devops%Teams%are%more%Agile30X$more$frequent$deployments

8000x$faster$lead$-mes$than$peers

2014%PuppetLabs%State%of%DevOps%Survey

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High%Performing%devops%Teams%are%more%Reliable

60x$change$success$rate

168x%faster%mean%.me%to%recovery%(MTTR)

2015%PuppetLabs%State%of%DevOps%Survey

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Story&of&a&typical&team

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Effec%ve'DevOps

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Collabora'on

Individuals*working*together*with*shared*interac4ons*and*input*building*towards*a*common*goal.

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Collabora'on• Mul%ple(types(of(collabora%on

• Monitoring(for(single(points(of(failure

• Monitoring(burnout

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Smarter'Teamsbuild&be(er&value

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Affinity

Building(inter,team(rela/onships,(empathy(and(trust(in(support(of(shared(organiza/onal(and(business(goals.

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Affinity• Monitor(organiza,onal(signal

• Monitor(ga,ng(of(processes

• Shadow(HR,(IT,(Marke,ng

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Tools

Accelerators*of*culture*that*if*used*effec1vely*can*enhance*and*support*a*culture*of*collabora1on*and*affinity.

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Scaling

Applying(the(considera2ons(of(collabora2on,(and(tooling(throughout(various(inflec2on(points(of(an(organiza2ons(lifecycle.

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Effec%ve'DevOps• Collabora(on

• Affinity

• Tools

• Scaling

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Framing(the(Narra-ve• The%DevOps%Compact

• Misconcep4ons%

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The$DevOps$Compact• shared(mutual(understanding

• established(boundaries

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Misconcep)on

Finding&"The&One"

• rockstar

• ninja

• 10x/Engineer

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Job$Req:$Site$Rebel$Engineer$(SRE)

Talented(team(of(Jedi,(we(have,(gained(significant(trac7on(that(a(business(model(has,(and(to(expand(a(real(need(<(<(quickly!(Looking(for(smart,(we(are,(energe7c,(to(grow(our(company(at(a(lightening(pace(hard<working(individuals(who(want(a(chance.(This(is(a(posi7on(that(is(relegated(to(the(shadows(not(<(your(contribu7ons(<,(have(drama7c(input(on(the(direc7on(the(company(goes,(thoughts(and(input(will.(There(are(a(variety(of(challenges(and(obstacles(that(await(you(and,(excited(to(see(how(you(go(about(solving(them,(are(we.(

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• Cer%fied(Jedi(Master

• 4(years(lightsaber(experience

• ability(to(carry(80(lbs(for(1(mile

• X@Wing(pilot(license

• 24(hour(oncall

With%force%push%and%mental%persuasion%3%experience.%

To#join#and#contribute#to#a#team#of#smart#2#desire,#talented,#to#create#something#bigger#than#themselves#hard2working#individuals#

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Misconcep)on

Interview)as)a)gauge)of)skills

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Misconcep)on

Educa&on

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Misconcep)onThe$"right"$way.

• iden&fy)good)culture

• current)team,)background,)and)effec&ve)

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It#takes#a#thousand#voices#to#tell#a#single#story.#

—"Na%ve"American"saying

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Listen• who%is%involved?

• what%is%the%current%state?

• cultures?

• beliefs?

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Building(Bridges• Shared(stories

• Allevia0on(of(Fear(Culture

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Shared'storiesar#culate)values)and)ideas.

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Shared'storiesexplain(historical(significance.

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Shared'storiespassing'knowledge

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Shared'storiesinfluence'community.

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Shared'storiescul$vate)empathy.

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Allevia'on*of*Fear*Culture

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Stormtrooper(Syndrome

• Agency

• Adaptability:0Role0adherence

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Role%adherence

Farm%boy

Smuggler

Princess

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Constraining*individuals• A#developer#does...

• An#ops#does#...

to#the#detriment#of#the#team.

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Learned'Helplessness

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Borg%Syndrome

• no$individuality

• no$family/outside$interests

• no$celebra5ons

• encourages$system$blindness

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Red$Shirt

• Tackling*challenges*

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Takeaways• Founda(ons*of*devops

• Framing*the*narra(ve

• Building*Bridges:*Catalysts*for*change*

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Want%to%learn%more?

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ChefConf'2016

July%11'13

h"ps://chefconf.chef.io/

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DevOps'or'DevOps'not.'There'is'no'try.

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Thank&you

❤

Twi$er:(@sigje

Email:'sparklydevopsprincess@chef.io

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