e-consultation in bc

IAP2 – BC Chapter

BC Conversation on Health

Engagement for Large Scale Public Consultation

April 24, 2009 IAP2 – BC Chapter Slide 2

Overview

•  Purpose and objectives of the Conversation on Health

•  Tools for large scale consultation •  Reporting out •  Results

April 24, 2009 IAP2 – BC Chapter Slide 3

Purpose and Objectives

•  Fully engage British Columbians •  Increase awareness of health challenges •  Create a foundation of ideas for improving the public

health system

April 24, 2009 IAP2 – BC Chapter Slide 4

Tools for large scale public consultation

Principles: •  Openness •  Transparency •  Inclusiveness •  Curiosity •  Innovation •  Focus •  Accountability

Approach: •  Mix of tools: conversation

through a variety of media •  Ensure fairness in terms of

accessibility •  Understand limitations (in

terms of statistics) •  Seek input (vs. identifying

issues)

April 24, 2009 IAP2 – BC Chapter Slide 5

Tools (2)

Formats •  Electronic •  Small group •  Large group •  Written

Audience: •  Public •  Health Professionals •  Academics •  Advocates •  Unions •  Government •  International

April 24, 2009 IAP2 – BC Chapter Slide 6

Tools (3)

As many tools as possible to reach British Columbians: –  Toll free 1-800 line –  Correspondence, web submissions and e-mail –  Web dialogue for online debate on specific issues –  16 regional public forums –  Patient focus groups in all 16 locations –  4 Aboriginal community engagement meetings –  2 youth engagement sessions –  Community sponsored meetings –  Website provides information and updates

April 24, 2009 IAP2 – BC Chapter Slide 7

Tools (4) - Online Dialogue

April 24, 2009 IAP2 – BC Chapter Slide 8

Tools (5) - Web Polls

Tools (6) – Video Q and A

April 24, 2009 IAP2 – BC Chapter Slide 10

Tools (7) - Public Consultation Sessions

April 24, 2009 IAP2 – BC Chapter Slide 12

April 24, 2009 IAP2 – BC Chapter Slide 13

April 24, 2009 IAP2 – BC Chapter Slide 14

April 24, 2009 IAP2 – BC Chapter Slide 15

April 24, 2009 IAP2 – BC Chapter Slide 16

Reporting Out (1)

Ongoing reporting: All notes from sessions transcribed and posted

without editing to the website Weekly reports summarize what we heard Monthly electronic updates to distribution list

Reporting Out (1) - During the Process

Reporting Out (2) - Session Reports

April 24, 2009 IAP2 – BC Chapter Slide 19

Reporting Out (3) – 52 Weekly Reports

Reporting Out (5) - Final Report

April 24, 2009 IAP2 – BC Chapter Slide 21

Results (1) - Engagement As of the conclusion of the project:

More than 6,600 registered for forums More than 12,000 contributions through web,

correspondence, e-mail and phone 76 Electronic written submissions

April 24, 2009 IAP2 – BC Chapter Slide 22

Results (2) - Engagement (cont’d)

More than 3,600 individuals participants in forums, meetings, focus groups Sixteen public, health professional and patient forums Sixteen health professional focus groups Two youth engagement sessions International Symposium on Health Innovation Four focused workshops Health Authority Board workshop Four Aboriginal community forums: Little Shuswap, Cowichan,

Gitxsan and Seabird Island All evaluations excellent

April 24, 2009 IAP2 – BC Chapter Slide 23

Results (3) - Increase Awareness

More than 220,000 web visits and almost 6 million web hits: Website includes many pages of information about health and health

care, and links to other sites Householder to 1.3 million households Advertising campaign at launch included tv, radio and newspaper ads.

Further newspaper ad campaign around forums. Distribution of Conversation Starters to all forum participants and posting

on web Web dialogue and online polls engaged public in specific questions about

health

April 24, 2009 IAP2 – BC Chapter Slide 24

Results (4) - Create a Foundation for Ideas

52 Weekly reports summarized input Summary of all input organized into thematic chapters

due in the Fall Focused workshops and International Symposium

demonstrated value of ideas

April 24, 2009 IAP2 – BC Chapter Slide 25

Conclusion

•  Transparency is key •  Value of reporting out immediately through the web •  Need to combine online and public sessions

April 24, 2009 IAP2 – BC Chapter Slide 26

For More Information

To learn more or read the reports, go to: www.bcconversationonhealth.gov.bc.ca