e-admission: to be or not to be on the cutting edge! chair: mrs. mildred johnson, interim director...
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E-Admission: To Be or Not To Be On the Cutting Edge!
Chair: Mrs. Mildred Johnson, Interim Director of Admission, Virginia Tech University
Presenter: Mr. Tommy Griffin, Director of Undergraduate Admissions, North Carolina State University
Presenter: Dr. Boyd Bradshaw, Vice Provost for Enrollment Management, Saint Louis University
E-Admission
Strategic Enrollment Management
It’s More Than Just
Admissions!
Dr. Boyd Bradshaw
Millennial Generation
• Couldn’t imagine life without a computer– Quiet Shoppers– Early Birds– Ants in the Pants
Millennial Generation
• Preferred Media– Text Messaging– Web Based Communication– Programmed Telephone Messaging– Video Games Competition– U-Tube / Web Videos
Choosing Your Approach
• How To:– Entice– Communicate– Convince– Support
Entice
• Is your website easy to navigate for the common visitor? Feel? Visual? Exciting? Engaging?
• How do you utilize technology in the search process? Do you use different vehicles based on the student population you are recruiting?
• Is the university website model the admissions website? How updated is your information?
• Do you track your on-line visitors and what information they are viewing?
Communicate
• Do you have virtual advisor on your website? Does other EM and campus units also utilize this function?
• How quickly does your admission counselors/staff respond to email? How do you define normal business hours? What is the email response time for other university units?
• Do you have a communication unit within admissions? What relationship do you have with campus-wide marketing and communication?
Convince
• How do you utilize technology with campus tours? Visit programs? Outreach events?
• How personalized is the recruitment experience for prospective students?
• What is your communication plan prior to a deposit? After a deposit?
• What personal touch do you provide to the undecided student?
Support
• Do you ask students what type of communication they prefer?
• Do you capture data in your CRM and use it to craft messages accordingly?
• Do you have a social network specific to your student populations?
• Is there campus collaboration between service units and academic units in using technology?
E-Admission – SEM Style
• Engaging students through the recruitment process
• Creating an expectation before and after enrollment
• Building a bridge to successful alumni and giving
• Creating a brand promise and vision for the university
Keys to Technology Success
• Staffing
• Campus Wide Collaboration
• Data Analysis
• Best Practices
• Literature Review
• Planning
E-Admission
The Decision… To Be or Not To Be
on the
CUTTING EDGE!
Mr. Thomas Griffin
Traditional Communication Channels Used In College Admissions
• Mass mailing• Phone calling• Advertising
– Print ads– Radio & TV ads– Billboards
•Face to Face
–College fairs
–School visits
–Receptions
–Campus visits
Typical Traditional Mail Admissions Communication
• Student Search letter• Viewbook• Newsletters• Paper applications• Admission decision letters
New technology adds new channels of communication. It does not necessarily replace old channels.
Evaluate Technology on Three Factors
• Purpose– How does the technology help achieve our goals?
• Message– Does the technology help us tell our story?
• Connections/Social Groups– How does the technology connect people?
Technology enhanced communication
• Websites• E-mail messages• IM/Chat• Blogs• Video• Flash animation
• Pod casts• Personal web portals• Self serve systems (FAQ)• Really Simple
Syndication (RSS)• Social networks• Virtual worlds
Issues
• Changes in the student-counselor, student-college, counselor-college relationships
• The optimal mix of traditional and technology enhanced communication
• Managing all the technology
Web Sites
• Admissions applications• Catalogs• Self serve systems (FAQ)
– Virtual Advising
• Virtual tours– University of Florida– University of Alabama– Virginia Tech
Prospective Student Portals
General portalsCollege Board
My College QuickStartNorth Carolina
CFNC
University PortalsNC State UniversityEast Carolina University
Counselor Pages and Portals
NC State UniversityWolfPAW
Mississippi State UniversityInformation for High School Counselors
Video
NC State University
KrispyKreme Challenge
YouTube
Did You Know – 2.0Carl Fisch
Wikis
WolfWikis
Wikipedia entry
UC Davis
Pod casts
Virginia Tech
Social networking sites
• Open social networking sites– Facebook– Myspace
• Wingate University
• Closed Social networking sites• Elon University
Blogs
MIT
University of Texas
Interactive Experience
UNC Charlotte Experience
Unofficial Rating Sites
RateMyProfessor
Unofficial College Sites
The Wolf Web
Virtual Worlds
Second Life
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