distribution best practices program operator qualification & training best practices roundtable...

Distribution Best Practices Program

Operator Qualification & Training Best Practices Roundtable Presentation -Computer Based Training Cost Benefits

CenterPoint EnergyJerry V GannDirector – Texas Gas Operations713-539-6357Jerry.gann@centerpointenergy.com

October 2-4, 2012

Metrics

•Number of Customers 3,282,487•Miles of Main 71,442•Number of Employees

3,053

Insert Service Territory Map

1

Company Background

Technical Training Staff

3

Training Facilities and Staff

Location # of Trainers

Houston 3

Minneapolis 4(5)

Little Rock 1

Shreveport 1

Training Process Before OQ

4

• Training For Specific Tasks Were Given Once• Exception – Welding and Fusion Re-Qualification

• Training Was Instructor Led

• CNP Was Operating As Three Different Business Units

• Most Training Was Performed At The Training Centers

• The Current Process Was Not Going To Work For OQ

Vision For OQ

5

• New Qualification Process Had To Be Decentralized• Centralized Record Keeping

• Needed To Leverage New Technologies

• Investigate Computer Based Training

• Develop a Single Process For All Of CNP

Initial Obstacles And Opportunities

6

• Forming a Cross Business Unit Team To Develop a Single OQ Program

• OQ CBT Program Was Developed By An Industry Association

• Technology – Desktop Computers And Internet Were In Their Infancy

7

OQ Plan Implementation• Develop a Master Covered Task

• Identify All Tasks Performed By Gas Operations Employees• Identify Which Tasks Were OQ Covered Tasks (134)• Perform Job Task Analysis For Each Job Classification

• Develop Training Curriculum • Purchase Off The Shelf Software And Customize• Develop Training and Field Evaluation Materials And

Requirements For Each job Classification

8

OQ Plan Implementation• CBT Training Would Take Place In Local Offices

• Knowledge Portion Of Qualification• Testing Areas Would Be Secured• Most Training Modules Have A 3 or 5 year Requalification

Timeframe

• Field Evaluations• Skills And Ability Portion Of Qualification• Some Covered Tasks Requires A Field Evaluation In Addition

To The CBT Training Module• Field Evaluations Are Performed By Supervisors Who Have

Been Trained To Perform The Evaluations

9

eWebOQ Platform

• Employees Have Access From Any Company Computer

• Centralized Record Keeping System, Updates As Employees Complete Modules

• Management Can Access Employee’s OQ Records To See Who Is Due For Re-qualifications

eWebOQ

5

Benefits To Current Process

11

Ease Of Use

One Record Keeping System

Standardized Training

Regulatory and Litigation Tested

Cost Savings –Travel, Trainers

Why Your Company was Selected

12

Performance Metrics Rankings (sample metric)

Company Number of Task Qualifications

per Trainer

Labor Cost per Training

Hour

Labor Cost per Employee

Trained

Technical Training Hours per Front-line Field Employees and First-line Supervisors Trained

Percent of Tasks Passed

on First Attempt

Centerpoint Energy - Louisiana/Mississippi 27,674 $19.44 $194.60 10.01 97%

CenterPoint Energy - Minnesota Gas Co. 68,333 $19.02 $308.82 16.24 98%

CenterPoint Energy - Texas 58,012 $20.32 $325.19 16.00 97%

Centerpoint Energy - Arkansas/Oklahoma 46,076 $6.48 $103.71 16.00 97%

1st Quartile 3,168 $30.17 $689.54 33.00 98%

Median 1,512 $66.34 $1,393.73 19.17 97%

13

Future Enhancements• Developing In House CBT Modules Made Specifically For

Our Company

• More Streamline Covered Task To CBT Module

• DVD’s Will Not Be Required

QUESTIONS