designing around customer needs
Post on 23-Feb-2017
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Designing Around Customer Needs
Neil Hand
Vice President
Product Strategy and Innovation
Today’s speaker
A divide still exists
between IT and innovation Only 34% of companies are
taking advantage of using IT as a source of innovation
And the workforce is anticipating Innovation….
46%of employees feel that technology
has increased their productivity and enabled them to communicate
faster with coworkers
92%believe voice recognition will be used instead of a keyboard 87%
believe all computers will use hand gestures
Customer technology desired outcomes
Freedom from Wires Front of Screen ExperienceGreat Design
Most Interactive UX Worry Free PowerOptimized Performance
The emergence of new markets
IoT Commercial Wearables
Extended Reality
Anchor usages that make businesses work
A more engaging workspace providing natural interactionwith technology
Enabling a increasing mobile and fluid workforce to achieve more
Enabling collaboration in new ways that break down the walls of traditional interaction.
Destination ComputingMobile Access Collaborative Computing
•“The ability of one to affect many is scaling exponentially — and it's scaling for good and it's scaling for evil.”
Marc Goodman, Future Crimes: Everything is Connected,
Everyone is Vulnerable, and What We Can Do About It
Thanks!
Building upon our legacy of Innovation
1984-1987 1988-1995 1996-1999 2000-2008 2009-2013
The Birth of a Company
At age 19, Michael founds PC’s Limited with $1,000 and a game changing vision
Going Public & Going Global
Dell completes its initial public offering and expands its operations and product portfolio to better serve customers
Winning the Web
Dell rapidly expands its global operations and the company takes sales online, setting the bar for e-commerce
Beyond the PC
Dell is #1 worldwide in system sales and is evolving to add peripherals and data center offerings
A new Dell emerges
Dell ramps up its solutions portfolio & capabilities with significant investments in intellectual property and R&D
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