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Deloitte Shared
Services, GBS &
BPO Conference
How Robotics are
Cementing Themselves
in the Industry as a Valid
Alternative to Offshoring
Berlin, Germany
James Hall, GenFour Limited
and Dave Wright, Deloitte
22 – 23 September 2015
• Who hasn’t heard (much) about robotic process automation?
• Who has investigated robotic process automation?
• Who has defined plans to implement robotic process automation in their organisation?
• Who has a live robotic operation in their organisation?
Introductions
2 Deloitte Shared Services, GBS & BPO Conference 2015
David Wright
Director, Deloitte
GBS Enabling technology & robotics lead
James Hall
Founder & CEO, Genfour
Robotics specialist service
provider
1. Introductions
2. What is Robotics?
3. What processes are suitable to deploy using robotic automation?
- including demo of a Finance process
4. What does a typical implementation look like?
5. What is the business case for robotics?
- and if it’s so good, why hasn’t everyone done it already?
6. When should you consider robotics and how does it inter-relate with offshoring and outsourcing?
7. What tools are there in the market and how do I select the right one?
Agenda
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What is Robotics? Automation has already impacted many visible processes,
removing the need for human intervention
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What is Robotics? In the context of Shared Services / GBS / BPO
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What processes are suitable to deploy using robotic automation? Rules based and repetitive – GBS is a good place to look
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Deloitte Example – WIP Analysis Reporting
Deloitte Shared Services, GBS & BPO Conference 2015 7
What processes are suitable to deploy using robotic automation?
What does a typical implementation look like? Live in weeks and months, rollout can be continuous
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Feasibility Size of the prize or business case
Research and due diligence
Vendor selection 1-3 months
Jan Feb Mar Apr May Ongoing
Engage IT Implement and test Enhancement
RPA solution ready
Proof of Value Demo
Sample “risk averse”
timeline: Ongoing rollout
Pre-implementation
IT engagement & tool setup
Process assessment
1-2 months
Pilot or “proof of value”
Process implementation
& testing
Process definition
Project, change & go-live
management 1 month
Continuous rollout
Process implementation
and testing
Process assessment & definition
Project, change & go-live
management Ongoing
Research
Assess processes Define processes
What is the business case for robotics? …and if it’s so good, why hasn’t everyone done it already?
9 Deloitte Shared Services, GBS & BPO Conference 2015
When should you consider robotics? When you need to drive efficiency and automation
10 Deloitte Shared Services, GBS & BPO Conference 2015
Deloitte Shared Service Survey
Strategic priorities for shared
services and GBS leaders, on a 7-
point scale where 7 implies most
important priority
• CI and Automation are priorities
for Shared Service leaders
Methods to increase automation
over the next 12 months, %
• ERP and bolt on solutions are
priorities, but GBS leaders are
increasingly looking to robotics
When should you consider robotics? How does it inter-relate with offshoring and outsourcing?
11 Deloitte Shared Services, GBS & BPO Conference 2015
Current state:
• Multiple ERPs and integration challenges or
single instance ERP
• Pre-ERP implementation / upgrade / consolidation
• Significant manual processing and exceptions or
optimised processes
• Mature Shared Services with offshoring /
outsourcing or no Shared Services
Human beings processing rules based
transactions when they should be doing
something more valuable
Future state operating model:
Business
partners
Centres of
Excellence
Near shore
processing / BPO
Off-shore
processing / BPO
Robotic process automation
Value and
judgement
Cost of
delivery
What tools are there in the market? … and how do I select the right one?
12 Deloitte Shared Services, GBS & BPO Conference 2015
Example
Providers
Licensing Scalability Thick / Thin Client
Applications Speed to Deliver
Built in Components (OCR,
PDF, MS Office)
Integration /
Extensibility
Control Centre / Work Queues /
Scheduling Future Proofing
Reusability Auditing / Security Reporting Development
Skillset
Typical
Evaluation
Criteria
Concluding thoughts … and questions
13 Deloitte Shared Services, GBS & BPO Conference 2015
• Robotic Process Automation (RPA) offers real benefits
• RPA is set to disrupt the Shared Services, GBS and BPO market
• While RPA is still at the early adopter stage, it is rapidly gaining momentum
• RPA is just the beginning:
“The automation of knowledge work will be this decade’s engine of growth”
Q&A
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each of which is a legally separate and independent entity. Please see www.deloitte.co.uk/about for a detailed description of the legal structure of DTTL and
its member firms.
Deloitte LLP is the United Kingdom member firm of DTTL.
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© 2015 Deloitte LLP. All rights reserved.
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