debb psy205 nh2013

Promoting and Enhancing the Student Experience in a Personal Conflict

& Crisis Management Course (PSY205)

Scott M. DebbLinda Haugh

Thomas Nelson Community College Hampton, VA

Presentation Outline

1. What is conflict case studies

2. Description and outline of course PSY205

3. Applicability across majors

4. Why focus on conflict and crisis management?

5. What has worked in the course so far

6. Future directions to take the course

7. Questions

Case 1: Domestic Violence

What issues are present in this conflict?

How can the conflict be de-escalated?

What lessons can be learned?

http://www.youtube.com/watch?v=AvBKlBhfgPc

Case 2: Cross-Cultural Issues

What are the cross-cultural implications?

Why might perceptual differences cause conflict?

Where can transformative approaches apply?

http://www.youtube.com/watch?v=h68UJaHvG_c

Case 3: Suicidal Ideation

What is the difference between conflict & crisis?

How can active listening and empathy help/hurt?

How can we promote wellness?

http://www.youtube.com/watch?v=KRxfTyNa24A

Description

Effective recognition and handling of personal and interpersonal conflicts

Discusses cooperative roles of public and private agencies

Management of family disturbances, child abuse, rape, suicide, and related cases

Transferable to 4 year schools (200 level)

Application to local markets and demographics

Objectives & Outcomes

Define inter/intra personal conflict

Identify sources of conflict

Psychological aspects of managing conflict

Identify resources for conflict & crisis response

Cross-disciplinary Applicability

Business

Communications

Criminal Justice

Human Services

Nursing

Social Science

Heightening Awareness

Conflict Management

Conflict Analysis

Conflict Resolution

Increasingly important topics

Personal/Domestic/International applicability

Promoting Course PSY205

Utilize an existing VCCS course

Promote skill development that transcends careers

Highlight the need for conflict/crisis management competence

Utilizing available grant funding

Building collaborative partnerships across institutions

Impart reflective & cross-cultural skill sets to student

Addressing the TNCC mission and vision

What’s Working So Far?

Real world relevance & examples

Case analysis

Cross-cultural considerations

Interactive assignments

Guest experts

Inter-institutional collaboration

Moving Forward

Promote course to new markets (e.g., local business/government, military, community-

based agencies

Incorporation of guest speakers

Customized textbook

Online/hybrid version of course

Create conflict ‘Specialization’

Promoting and Enhancing the Student Experience in a Personal Conflict

& Crisis Management Course (PSY205)

Scott M. DebbLinda Haugh

Thomas Nelson Community College Hampton, VA