ddma / oracle: datakwaliteit

Event: DDMA Dag van de Datakwaliteit

Thema: Datakwaliteit

Spreker: Frans Buijtendijk - Oracle

Datum: 24 oktober 2007, De Lindenhof, Delft

www.ddma.nl

Data Quality Award 2007Frank Buytendijk, Vice-President EPM Strategy

22

“Data Quality shouldget more

executiveattention”

3

Move Beyond Customer Address

4

The Three Flows of Business

Flow of GoodsFlow of Goods

Flow of MoneyFlow of Money

Flow of InformationFlow of Information

5

Managing The Heterogeneous World

• M&A Continuous• Business Models Are Virtualizing• Business Processes Become Self-

Service

6

Heterogeneous Systems: M&A

7

Mass Customization, Customers Drive The Process

8

Mass Customization, Customers Drive The Process

9

Organization

Stakeholder Alignment Requires Standardization and One Version of the Truth

Society

CustomersPartners

Regulators and Shareholder

10

Insurance Performance Network

GeneralInsuranceGeneral

Insurance

RegulatorsRegulators

Re-insurerRe-insurer

BrokerBroker

ConsumerConsumer

ShareholdersShare

holders

Trusted3rd PartyTrusted3rd Party

IntermediaryInter

mediaryMarketMarket

CompetitorsCompetitors

EmployersEmployers

ServiceProvidersService

Providers

CollectivesCollectives

ConsumerGoods

ConsumerGoods

Innovation Comes From The Performance Network!Innovation Comes From The Performance Network!

11

Data Quality Is About Governance

DCCICC

BICC

12

Data Quality

13

Metadata

14

Master Data

15

EIM

1616

“What data

isn’tcustomer data?”