dataforce insurance services - oct 13

applying intelligence to processes

1

Dataforce Interact Limited

Insurance Services

Dataforce Interact Limited This document contains confidential and proprietary information of DFI, the disclosure of which would provide a competitive advantage to others. As a result, no part of

this document should be disclosed, used, duplicated, reproduced, stored, copied, or transmitted, in whole or in part, in any form or means, electronic, mechanical, photocopying or otherwise, without the express consent of DFI. This document shall remain the property of DFI.

This restriction does not limit the rights of the recipient to use information contained within the document if it is rightfully obtained from the source without restriction. The data subject to this restriction are contained in the entire document.

Dataforce Interact LimitedThe Green, Dog Kennel Lane, Shirley, Solihull, West Midlands. B90 4DZ

Tel.: +44 (0) 844 815 6199

applying intelligence to processes

WHAT DO WE DO?

WE MAKE THIS SIMPLE

applying intelligence to processes

London

Sittingbourne

Solihull

Folkestone

Northampton

applying intelligence to processes

SOLIHULL

Motor insurance claims

- Technology & software development

- Service Solutions

- 150 seat capacity

applying intelligence to processes

FOLKESTONE

Healthcare claims management

- Helpline services

- Underwriting services

- Nurse lead clinical services

applying intelligence to processes

66

Dataforce

Insurance Services (Motor & Health)

•UK Contact Centre•Claims management:

• FNOL / TP Intervention• Credit Hire Defence• Settlement / Handling• Recoveries• PMI / Nursing Services

•Policy Administration

Technology & Software Solutions

Document Life Cycle Management Customer Campaign Services

•Client acquisition & retention

•Sales leads generation & management

•E-commerce & Social Media

•Data capture & processing

•Scanning, Printing, Mailing & Fulfillment

•E-presentment, Data Capture and Processing

•Arbiter (Liability Calculation)

•Auto Damage Assessment

•Evaluate & Jigsaw (Credit Hire)

•Auto-Subro (Recoveries)

6

Business Segments

applying intelligence to processes

7

Accreditation ISO9001:2000 for over 12 years ISO27001 Data Security PCI DSS Level 1

Awards Insurance Times Tech Awards 2013 & 2011 – 2013 Finalists, 2011 Winners

of the ‘Outstanding Business Partner’ CII West Midlands Insurance Institutes Awards 2013 – Finalists, Service

Provider of the Year CCMA Awards 2013 – Finalist Call Centre Manager of the Year (under 100 seats)

Accreditation and Awards

7

applying intelligence to processes

8

Consistent, intuitive and objective decision-making process for determining fault in road traffic accidents

Automatically generated description of incident and decision on liability

Supported by a library of statute and case law, hints and tips and extracts from the Highway Code

Number of transactions in excess of 500,000 Used by over 30 Insurers, Intermediaries and Claims Management Companies in pilots and ‘BAU’

Arbiter

applying intelligence to processes

Arbiter – how it helps

Aids intervention of innocent

TP claims and benefits defence

Aids intervention of innocent

TP claims and benefits defence

Speedy commencement of

recovery claims

Speedy commencement of

recovery claims

Identifiesexception

cases for post-FNOL activities

Identifiesexception

cases for post-FNOL activities

Improved

CSR by setting customer

expectations

Improved

CSR by setting customer

expectations

Reduced human error and

leakage

Reduced human error and

leakage

First Call Resolution -Accurate data

capture

First Call Resolution -Accurate data

capture

ARBITERARBITER

applying intelligence to processes

10

Glimpse

Locus map production and site evaluation tool to aid investigative analysis

Automated, real-time links to the incident

area or exact location using post code or

town / city

Anti-fraud and illogical incident indicators

based on the road and its layout, gradient

and dimensions, incident time, type and

size of vehicle(s) and first and third party

address to locus proximity triangulation

(Q4 2013)

Arbiter (Cont’d)

applying intelligence to processes

11

‘One-click’ vehicle specification, GTA banding and rate with 99% success

Over 50,000 different cars, motorcycles and commercial vehicles Confirms whether additional daily extras can be charged Removes the potential for human error, objectively ensuring accuracy every time Targets leakage and proactively attacks the challenges of cost containment head-on

Jigsaw

applying intelligence to processes

12

Accurate, quick and effective identification of total losses, vehicle damage and potential cost of repair – keeping your clients moving

System decision on whether the vehicle is repairable or a total loss

Real-time links with vehicle specification and vehicle data providers

Creation of repair reserves; estimated repair period and mobility cost

also available

Claim life cycle reduced and customer service enhanced

Flexibly designed to cater for Client- specific variables

Number of transactions in excess of 200,000

12

Auto Damage Assessment (ADA)

applying intelligence to processes

Average repair cost tables

Total loss percentages Value From Value To Max Repair % Min Total Loss %

£0.00 £2000.00 65% 80%£2000.01 £4000.00 60% 75%£4000.01 £6000.00 55% 70%£6000.01 £99999.00 50% 65%

Glass's values available via web service are: ‘New’ G2 values Traditional Glass’s values

Repair period calculation

Percent of labour from total cost Labour rate per hour Effective man hours per day

ADA Variables

applying intelligence to processes

Automated letter production for the

purpose of recovering outlays

from at fault TP’s or their Insurers Automated next actions including

chase and follow up letters Comprehensive MI functionality with

the ability to measure process

timescales Reports dispatched to clients by the

system to advise when litigation

should be commenced or when

data or documentation is missing All rules are bespoke and in

accordance with the client’s requirements

Auto-Subro

applying intelligence to processes

15

Flexible self-assessment system for analysing and validating credit hire claims against GTA rules and protocols

Can be used remotely or as part of an

outsourced service

Capable of receiving data electronically

All potential savings are identified so

handlers can concentrate on achieving

the best possible settlement with

minimal leakage – typically 21% savings

Supported by functionality determining

the correct category of replacement

vehicle and checking for duplicate hire

Evaluate

applying intelligence to processes