counseling critical support for student success. reflections love compassion passion student success...

Counseling

Critical Support for Student Success

ReflectionsLoveCompassionPassion

Student success

Student-centeredProactive problem solving

Shared Vision andCommon Values

Counseling Framework

Compassion for students Commitment to student success and

program excellence Holistic view of student

developmentacademic, career, personal

Student-centered Honor diversity

Board Study Questions What programs and services does

Counseling offer and how do they impact student success?

How do these programs respond to the diverse needs of students?

How do we evaluate our programs and make improvements?

What are our challenges? What are the solutions and

recommendations?

Presentation Outline

Reflections/Counseling Framework Student Demographics Student Profiles Delivery of Counseling Services Evaluation of Programs and

Services Challenges/Recommendations

20 years ago, it was a simpler life…

There were few students of color; They didn’t come from multiple colleges

and universities; They were better prepared; Their lives were less complicated; And they knew what they wanted to do

and where they wanted to go!

Today, students are diverse, worldly, and more sophisticated!

Who are our students?Fall 06 Gender

45%47%

33%

53%49%

64%

2%4%

2%

0%

10%

20%

30%

40%

50%

60%

70%

Skyline CSM Cañada

Male Female Unknown

Who are our students?Fall 06 Ethnicity

3% 4% 3%

25%

17%

7%

18%

6%4%

19% 19%

42%

0.5% 0.6% 0.4%

23%

39%

34%

11%

14%

9%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Skyline CSM Cañada

African American Asian Filipino Hispanic Native American White Other/Unknown

Who are our students?Fall 06 Age

3%

7% 6%

53%

45%

36%

13% 12%14%

21%

25%

29%

9%12%

14%

0%

10%

20%

30%

40%

50%

60%

Skyline CSM Cañada

Under 18 18 to 24 25 to 29 30 to 49 Over 49

Who are our students?Fall 06 Education Level

3% 4%

74%

5%

13%

5% 3%

67%

5%

18%

6%

13%

56%

4%

19%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Concurrent Not HS Graduate HS Graduate AA/AS Degree BA/BS Degree orhigher

Skyline CSM Cañada

Who are our students?Fall 06 FT/PT

17% 15%10%

83% 85%90%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Skyline CSM Cañada

FT (>=12) PT (<12)

Who are our students?

Why are our students here?

How prepared are our students?

Fall 06 Placement Results

33%

41%

26% 26%

33%

22%

18%

10%

61%

28%

17%

28% 29%

25%

49%

32%

19%

35%

41%

16%

12%

0%

10%

20%

30%

40%

50%

60%

70%

Level I Remedial Level II Remedial Transfer Prealgebra Elm. Algebra Int. Algebra Transfer

ENG MATH

Skyline CSM Cañada

Diverse Student Body Recent high school graduate who

is eligible for 4-year Recent high school graduate who

is not eligible for 4-year Non-high school graduate English language learner Re-entry/Re-careering International

Diverse and Complex Needs First-generation Students with physical, learning and

psychological disabilities Financial Family and work responsibilities Athletes Veterans Personal barriers (housing, domestic

violence, child care, depression etc.) Probation/dismissed

18

AB3 – The Seymour-Campbell Matriculation Act1986 Established eight mandated student success

components

The Matriculation Act enhances student access to the California Community Colleges and promotes and sustains the efforts of students to be successful in their educational endeavors. The goals of matriculation are to develop a partnership between the student and the college to ensure that students complete their college courses, persist to the next academic term, and achieve their educational objectives.

Components

Admissions Follow-upAssessment/Placement Testing Training & CoordinationOrientation Research & EvaluationCounseling Prerequisites

Key Research: Students who have received counseling services have persisted at a rate of 72% compared to 44% of those students who do not receive counseling.(Source: Statewide Matriculation Study 2005)

Counseling Discipline

Counselor Responsibilities Counseling – Academic, Career, Personal Curriculum development and instruction – Study

Skills, Career and Life Planning, Major Selection, College Planning, University Transfer, Student Success Strategies

Outreach – Internal and External Partnerships with Instruction Shared Governance and Institutional Advancement Program Coordination Ongoing Professional Development

Flexible Delivery Systems and Improved Service

Continuity

Students and Counselors CONNECT in multiple ways: Matriculation enrollment process Scheduled appointments Drop-in Electronic communication and phone In the classroom Campus activitiesImproved Service Continuity Automated appointment reminders Electronic appointment system Electronic student files – notes and scanned documents Web resources Ongoing training

How Do We Evaluate Our Services? Student Satisfaction Surveys Program Reviews Student Focus Groups Counseling Meetings/Retreats Faculty Evaluations Student Learning Outcomes Assessments Analysis of SARS and Other Research

Data

Three Examples Program Review

Critical self-study that examines program efficiency and effectiveness, based data

Student Satisfaction Surveys Students report that Counseling is ranked as one of the most

important services critical to their learning experience and success. Overall, student satisfaction with counseling services is quite high; more services needed

Counselor knowledge of transfer requirements ranked high in terms of importance and satisfaction.

In many instances, Counselor knowledge about program requirements, assistance in setting goals, being approachable and caring about students ranked higher than national average.

Analysis of SARS Data Track number and type of counseling appointments Anticipate high demand periods

Challenges and Recommendations Challenge

Serving students during busy periods Beginning of each term (3 times/yr)

Practices Triage - assessment of student needs Flexible use of staff/student ambassadors to support

counseling function Reinforce importance of ongoing counseling

relationship Recommendations

Reinforce matriculation regulations that require counseling visits and intervention

Challengesand Recommendations Challenge

Meeting multiple needs of diverse student population with current state allocation formula

Practices “One Size Does Not Fit All” Holistic approach Multiple delivery models Balance of “high tech/high touch” Enhanced collaborations with instructional faculty

(e.g. learning communities; first year experience) Recommendations

Shift from access to success oriented approaches Explore aggressive/prescriptive interventions

Challengesand Recommendations Challenge

Maintaining currency of information Practices

Professional development activities Information sharing – workshops/meetings,

consultation, emails, sharepoint, research Mentoring for new counselors

Recommendations Random review of student files Districtwide use of SARS database Use of degree audit system

Challenges and Recommendations Challenge

Strengthening Faculty Partnerships – “It Takes A Village”

Practices Counselor liaisons with instructional divisions Learning communities In-service for faculty

Recommendations Establish and promote use of electronic

early academic warning

Challengesand Recommendations

Challenge Using Technology

Practices Collaborations with ITS

WebXtender SARS Grid Degree Audit Web-based services/information/resources

Project ASSIST e-mail, telephone, e-counseling Counseling support for distance education, online instruction

Recommendations Student ability to make counseling appointments via web Continued use of technology to increase

efficiency/effectiveness Exploration of electronic Student Education Plan (SEP) Implement electronic early alert system

Challenges and Recommendations

Challenge Need for additional research to evaluate and

improve counseling services Practices

Student surveys/focus groups Student Learning Outcomes Assessments Program Reviews

Recommendations Develop common research agenda for Counseling Work with ITS to link SARS and Banner/MIS

Questions ?