congestion charges birger höök, project director swedish road administration
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1CEDR
Congestion ChargesBirger Höök, Project DirectorSwedish Road Administration
2CEDR
3CEDR
Three parts of the Stockholm trial
City of Stockholm
Transport of Stockholm Swedish Road Administration
4CEDR
City of Stockholm Transport of StockholmSwedish Road Adminstration
Tax AuthorityIBM
Ministry of Finance
Enforcement
Courts
Bra
vida
Con
nect
a
Ela
n IT
Res
ourc
e
eWor
k
Man
pow
er
Nor
dea
Pos
ten
Rei
tan
Ser
vice
hand
el S
verig
e A
B
Riz
ITSA
P
Sto
kab
Sw
eco
VB
B A
B
VÄ
GB
ELY
SN
ING
I S
VE
RIG
E A
B
FOR
TUM
DIS
TRIB
UTI
ON
ABNO
FA
VÄ
GV
ER
KE
T P
RO
DU
KTI
ON
Focu
s N
eon
Ministry of Industry …Q
-Fre
e
5CEDR
18 control pointsa charge is made when entering/exiting the centre of Stockholm
6CEDR
Weekdays 06.30 am – 06.29 pm
• SEK 10, 15 or 20/passage on weekdays
• No congestion charges on evenings, nights and weekends
• Maximum charge SEK 60 per day and vehicle
• Lidingö – free passage through the city centre to/from Lidingö within 30 minutes
7CEDR
No barriers, no stops, no roadside payments
• Amount due for payment shown at the control point
• Automatic identification. License plates are photographed
• A limited part of the car is shown on photograph – people and objects inside the car cannot be seen
Laser
Camera
Antenna
8CEDR
9CEDR
10CEDR
Control point
• Two photos of license plates• Type of vehicle• Input from transponder• Time & place
SystemArchitecture
Web portal• ”My tax decisions”• Order transponder• Company service• Intranet: call-centre, SRA, SKV
Pre-processor•Off line OCR•MCR by call-centre•Transponder license.no•Scanning pictures•Excludes exempted vehicles•Creates daily tax decisions
SAP• Accounting• Payment• CRM• Reports
Swedish Postal Services• Scanning• Printing• Distribution
Swedish National Tax Board (SKV)
Traffic registryDaily up-dates ofvehicle information
The EnforcementService(KFM)Pressbyrån/7-Eleven
• Payments• Order transponder• Returning transponder
PaymentNordeaSRA accounts BGC Autogiro Direct DebitOther banksPayment
11CEDR
Expectations VS reality6
12
18
24
Web +
Payment
Capturing Passage Data
Preprocessing and OCRTax Decision
Dunning
Direct Debit
Business Warehous Update
Car Registy Update
Payment Files
7
8
9
10
11
MCR and Predunning Verification
13
15
17
16
14
21
20
19
22
23
1
2
3
4
5Backup
Payment Lot
START
24 Hours Operational Cycle
12CEDR
Two direct communication channels with the general public
Call Centrephone 0771-29 29 29open Monday-Friday 07.00 am – 09.00 pm
Joint website in “Stockholmsförsöket” www.stockholmsforsoket.se
13CEDR
Information at the central station
December 6 -8
14CEDR
0.0
10.0
20.0
30.0
40.0
50.0
60.0
70.0
80.0
90.0
100.0
7 Nov 14 Nov 5 Dec 12 Dec 26 Dec 9 Jan
Per
cen
t o
f al
l po
lled
in t
he
Cit
y an
d c
ou
nty
of
Sto
ckh
olm
Family with car
Messages were adapted based on knowledge measurement among the public
The diagram shows the proportion of the public that had 7-10 right out of 10 knowledge questions about congestion tax
15CEDR
Media coverage December 2005 - March 2006
16CEDR
Extensive media coverage
17CEDR
18CEDR
Five months of operationNumber of passages 34 047 400 Tax decisions 10 589 500
Reminder 1 437 000Reminder 2 101 000Reminder 3 39 000
Appeals to the tax authority 9 841Appeals to court 420
Tax income 292 million SEK
Payments (May)
Direct debit 65%Retail stores 22%Banks 13%
19CEDR
99,9 % uptime, Jan-May 2006
792 min
= Control point with lost charging time during the period
20CEDR
Passages between 6 am – 7 pm
2005
21CEDR
- 22%- 1
3%
-21 %
-23%
-23%
Traffic reduction in May 2006
22CEDR
30% of the passages are excempted
* Andel lidingöpassager i februari och mars är uppskattade utifrån andel lidingöpassager i januari
0%
1%
2%
3%
4%
5%
6%
7%
8%
9%
10%
Liding
öpas
sage
r*Tax
i
"Miljö
bilar
"
Buss,
> 14
ton
Parke
rings
tillstå
nd
Ultänd
skt f
ordo
n
Diplom
atbil
Utryck
nings
ford
on
Färdtj
änst
Januari
Februari
Mars
April
Maj
23CEDR
Essingeleden- free of charge - 8 lane motorway- main arterial for the traffic north/south- 170’ vehicles/day
24CEDR
Vardagsdygnstrafik 2005 resp 2006: E4 söder om Gröndal (bägge riktningar)
110 000
120 000
130 000
140 000
150 000
160 000
170 000
180 000
v 2 v 3 v 4 v 5 v 6 v 7 v 8 v 9 v 10 v 11 v 12 v 13 v 14 v 15 v 16 v 17 v 18 v 19 v 20 v 21 v 22
vecka
An
tal f
ord
on
2005
2006
Essingeleden
25CEDR
0,85
0,90
0,95
1,00
1,05
1,10
1,15
v 2 v 3 v 4 v 5 v 6 v 7 v 8 v 9 v 10 v 11 v 12 v 13 v 14 v 15 v 16 v 17 v 18 v 19 v 20 v 21 v 22
vecka
Kv
ot
Essingeleden, 2006 versus 2005
26CEDR
Is the Stockholm trial a good idea?Inner city residentials
0%
10%
20%
30%
40%
50%
60%
70%
Bra
Dåligt
27CEDR
Is the Stockholm trial a good idea? Suburbans
0%
10%
20%
30%
40%
50%
60%
70%
Bra
Dåligt
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