computerized maintenance management · pdf fileferuary 2017 4 introduction this frontrunners...

¨

COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEMSFebruary 2017*

* Software Advice corrected a data error in the original February quadrant. This correction led to the addition of Facilities Management eXpress in a reprint published March, 2017.

CONTENTS4678

3435

Introduction

Defining CMMS Software

The Quadrant

CMMS Frontrunners Index

Runners Up

Methodology Basics

FRONTRUNNERS9 eMaint CMMS

10 Maintenance Connection

11 Infor EAM

12 IBM Maximo

13 Wintac

14 iOffice

15 ServiceChannel

16 Asset Panda

17 Hippo CMMS

18 TabWare

19 ManagerPlus

20 MAPCON

21 MicroMain CMMS

22 NetFacilities

23 MEX

24 MPulse8CMMS

25 UpKeep

26 SchoolDudeMaintenanceManagement

27 MVP Plant

28 Rosmiman IWMS

29 MaintiMizer

30 FacilitiesManagementeXpress(FMX)

31 BigfootCMMS

32 CAFM Explorer

33 ManWinWin

34 Landport

4F E B R U A R Y 2 0 1 7

INTRODUCTION

This FrontRunners analysis is a data-driven assessment identifying products in the

Computerized Maintenance Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Computerized Maintenance Management Systems FrontRunners infographic, the Capability axis starts at 3.10 and ends at 4.30, while the Value axis starts at 3.50 and ends at 4.70. Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category.

To be considered for the Maintenance Management FrontRunners, a product needed a minimum capability user rating score of 3.3 and a minimum value user rating score of 3.2. All products that qualify as FrontRunners are top performing products in their market.

I N T R O D U C T I O N

5F E B R U A R Y 2 0 1 7

Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit.

QUADRANT CATEGORIES:

» Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.

» Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

» Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

» Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

6F E B R U A R Y 2 0 1 7

Maintenance Management software products, also known as computerized maintenance

management systems (CMMSs), help organizations track the maintenance of their assets and associated costs of work, with the ultimate goal of prolonging an asset’s lifespan at minimal expense.

Software Advice’s FrontRunners quadrant is focused on the North American CMMS market. We identify this set of core capabilities for the CMMS category: work order management, preventive maintenance and asset tracking.

In addition, we identify several related features that organizations purchasing CMMS software may also need or wish to consider: inventory tracking and purchasing, predictive maintenance and condition monitoring, billing and invoicing, calibration management, dispatch management, key and lock management, mobile access, planning calendar, purchasing, service history tracking and technician management.

DEFINING CMMS SOFTWARE

7F E B R U A R Y 2 0 1 7

THE QUADRANT

Capability Score

Valu

e Sc

ore

Masters Leaders

Contenders Pacesetters

AssetPanda

TabWareServiceChannel

Hippo CMMSiOffice

IBM Maximo

Wintac

eMaint CMMS

Maintenance Connection

Infor EAM

SchoolDude Maintenance Management

Bigfoot CMMS

LandportCAFM Explorer

ManWinWin MVP Plant

UpKeep

RosmimanIWMS

ManagerPlus

MAPCONMEX

NetFacilitiesMaintiMizer

MicromainCMMS

MPulse 8 CMMS

Facilities Management eXpress

All products that qualify as FrontRunners are top performing

products in their market.

8F E B R U A R Y 2 0 1 7

9 eMaint CMMS

10 Maintenance Connection

11 Infor EAM

12 IBM Maximo

13 Wintac

14 iOffice

15 ServiceChannel

16 Asset Panda

17 Hippo CMMS

18 TabWare

19 ManagerPlus

20 MAPCON

21 MicroMain CMMS

22 NetFacilities

23 MEX

24 MPulse8CMMS

25 UpKeep

26 SchoolDudeMaintenanceManagement

27 MVP Plant

28 Rosmiman IWMS

29 MaintiMizer

30 FacilitiesManagementeXpress(FMX)

31 Bigfoot CMMS

32 CAFM Explorer

33 ManWinWin

34 Landport

CMMS FRONTRUNNERS INDEX

9

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDEMAINT CMMS

QUADRANT PLACEMENT: LEADERS

4.08 4.51

4.52 4.62

2.95 4.40

4.90 4.60

1.00 4.20

4.33 4.20

4.60 4.40

4.60

4.10

4.00

10

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMAINTENANCE CONNECTION

QUADRANT PLACEMENT: LEADERS

3.90 4.68

4.64 4.72

2.00 4.65

3.00 4.80

1.00 3.60

4.33 4.90

4.80 4.90

4.50

3.40

4.60

11

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDINFOR EAM

QUADRANT PLACEMENT: PACESETTERS

4.28 3.98

4.23 3.92

4.65 4.03

4.30 4.90

5.00 1.70

4.03 2.70

4.90 5.00

5.00

2.90

3.30

12

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDIBM MAXIMO

QUADRANT PLACEMENT: PACESETTERS

4.10 4.08

3.98 3.93

4.80 4.23

4.90 5.00

4.70 2.70

3.65 2.70

5.00 5.00

5.00

1.90

2.70

13

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDWINTAC

QUADRANT PLACEMENT: LEADERS

3.93 4.12

4.45 4.44

4.20 3.80

4.30 3.20

4.10 5.00

2.60 5.00

3.20 3.20

3.60

2.60

1.00

14

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDIOFFICE

QUADRANT PLACEMENT: PACESETTERS

4.02 3.95

4.39 4.42

3.65 3.48

2.40 3.90

4.90 2.60

3.65 2.70

3.90 3.90

4.40

3.70

2.60

15

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDSERVICECHANNEL

QUADRANT PLACEMENT: PACESETTERS

4.04 3.84

4.05 4.06

4.00 3.62

3.00 4.30

5.00 3.70

4.08 1.00

4.30 4.20

4.70

4.40

2.90

16

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDASSET PANDA

QUADRANT PLACEMENT: PACESETTERS

4.15 3.73

4.68 4.76

3.25 2.70

2.40 2.60

4.10 4.80

3.98 1.00

2.60 2.60

3.40

4.90

5.00

17

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDHIPPO CMMS

QUADRANT PLACEMENT: PACESETTERS

4.02 3.85

4.49 4.50

3.25 3.20

3.00 2.80

3.50 4.00

3.85 4.20

2.80 2.70

2.70

5.00

4.90

18

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDTABWARE

QUADRANT PLACEMENT: PACESETTERS

3.94 3.93

3.86 3.96

4.45 3.90

4.30 4.50

4.60 2.30

3.58 2.70

4.50 4.70

4.10

2.10

3.60

19

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMANAGERPLUS

QUADRANT PLACEMENT: PACESETTERS

3.71 4.04

4.02 3.99

3.00 4.08

3.00 3.80

3.00 4.60

3.83 4.70

3.80 3.80

4.30

2.80

4.40

20

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMAPCON

QUADRANT PLACEMENT: MASTERS

3.53 4.18

4.09 4.17

3.55 4.18

3.00 4.40

4.10 4.60

2.38 2.70

4.40 4.50

2.20

1.90

1.00

21

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMICROMAIN CMMS

QUADRANT PLACEMENT: CONTENDERS

3.64 4.00

4.15 4.25

3.25 3.75

3.00 4.70

3.50 1.20

3.00 2.70

4.70 4.60

4.20

2.10

1.00

22

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDNETFACILITIES

QUADRANT PLACEMENT: CONTENDERS

3.58 4.05

4.66 4.65

1.70 3.45

2.40 3.50

1.00 3.80

3.28 2.70

3.50 3.60

2.20

3.90

3.50

23

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMEX

QUADRANT PLACEMENT: MASTERS

3.48 4.12

4.39 4.38

1.35 3.87

1.70 4.20

1.00 2.00

3.80 4.20

4.20 4.30

2.90

3.80

4.30

24

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMPULSE 8 CMMS

QUADRANT PLACEMENT: CONTENDERS

3.62 3.95

4.52 4.52

2.65 3.38

4.30 3.70

1.00 4.90

2.80 1.00

3.70 3.50

3.10

3.40

1.00

25

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDUPKEEP

QUADRANT PLACEMENT: PACESETTERS

3.81 3.75

4.69 4.80

3.00 2.70

3.00 2.40

3.00 3.90

2.88 2.70

2.40 2.40

2.00

2.40

4.70

26

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARD

SCHOOLDUDE MAINTENANCE MANAGEMENT

QUADRANT PLACEMENT: MASTERS

3.26 4.24

4.32 4.31

1.00 4.17

1.00 5.00

1.00 4.40

3.38 1.00

5.00 4.80

4.90

2.60

1.00

27

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMVP PLANT

QUADRANT PLACEMENT: PACESETTERS

3.84 3.60

4.15 4.15

3.50 3.05

3.00 3.60

4.00 1.00

3.58 2.70

3.60 3.70

3.70

3.10

3.90

28

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDROSMIMAN IWMS

QUADRANT PLACEMENT: PACESETTERS

3.81 3.59

4.49 4.56

2.95 2.62

4.90 3.30

1.00 1.70

3.33 1.00

3.30 3.20

2.60

4.30

3.10

29

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMAINTIMIZER

QUADRANT PLACEMENT: CONTENDERS

3.27 4.09

4.16 4.20

2.15 3.98

1.30 4.00

3.00 3.50

2.60 4.20

4.00 4.10

3.00

2.40

1.00

30

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARD

QUADRANT PLACEMENT: CONTENDERS

3.64 3.70

4.61 4.67

2.75 2.72

1.70 1.60

3.80 5.00

2.60 4.70

1.60 1.70

2.80

1.00

5.00

FACILITIES MANAGEMENT EXPRESS (FMX)

31

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDBIGFOOT CMMS

QUADRANT PLACEMENT: CONTENDERS

3.28 3.88

4.01 4.10

1.70 3.67

2.40 4.10

1.00 3.10

3.40 2.70

4.10 4.00

3.20

3.30

3.00

32

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDCAFM EXPLORER

QUADRANT PLACEMENT: CONTENDERS

3.41 3.71

4.35 4.21

2.55 3.22

1.00 3.40

4.10 3.00

2.40 2.70

3.40 3.40

1.80

3.40

1.00

33

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDMANWINWIN

QUADRANT PLACEMENT: CONTENDERS

3.54 3.57

4.40 4.32

2.00 2.82

3.00 2.40

1.00 3.20

3.35 2.70

2.40 3.10

2.40

4.50

4.10

34

The scores below are based on numeric value between 1 and 5.

CAPABILITY VALUE

Capability User Rating Value User Rating

Functionality Breadth Adoption Score

Features Customer Base

Integrations Reviews Volume

Confidence Score Google Searches

Customer Base Skills Base

Employee Base

Customer Growth

Employee Growth

F E B R U A R Y 2 0 1 7

FRONTRUNNERS SCORECARDLANDPORT

QUADRANT PLACEMENT: CONTENDERS

3.33 3.61

4.74 4.53

1.35 2.68

1.70 3.10

1.00 2.90

2.50 1.00

3.10 3.00

1.70

4.20

1.00

35F E B R U A R Y 2 0 1 7

ProviderslistedasRunnersUpwere eligible for inclusion in the FrontRunners quadrant,

including having 10+ product reviews, but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant.

RUNNERS UP

AyaNova

Azzier CMMS

CHAMPS EAM

Equipment360

eSPACE

eWorkOrders CMMS

FastMaint CMMS

Fiix

Fixd

FTMaintenance

Loc8

Maxpanda CMMS

Q Ware CMMS

SS-CMMS

Tofino

36F E B R U A R Y 2 0 1 7

The FrontRunnersmethodology assesses and calculates a score for products on two primary

dimensions: Capability on the x-axis and Value on the y-axis.

THE CAPABILITY SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on the product’s functionality.

» End-user ratings of one to five stars on the product’s ease of use.

» End-user ratings of one to five stars on the product’s customer support.

» A score, relative to other products in the market, for the product’s inclusion of key functionality for the software category.

» A score, relative to other products in the market, representing the number of other products that integrate with it.

METHODOLOGY BASICS

M E T H O D O L O G Y B A S I C S

37F E B R U A R Y 2 0 1 7

THE VALUE SCORE IS AN OVERALL WEIGHTED AVERAGE OF SCORES INCLUDING:

» End-user ratings of one to five stars on overall satisfaction with the product.

» End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

» End-user ratings of one to five stars on how likely they are to recommend the product to others.

» A score, relative to other products in the market, for the size of the product’s customer base.

» A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).

» A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.

» A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

M E T H O D O L O G Y B A S I C S

38F E B R U A R Y 2 0 1 7

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in FrontRunners for a software category, a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.

¨