coign enterprise
Post on 09-Aug-2015
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Innovate Innovate and Simplifyand SimplifyYour HelpdeskYour Helpdesk
Innovate Innovate and Simplifyand SimplifyYour HelpdeskYour Helpdesk
One Simple One Simple SolutionSolution Infinite Problems SolvedInfinite Problems Solved
One Simple One Simple SolutionSolution Infinite Problems SolvedInfinite Problems Solved
• Reduce Calls Reduce Calls
• Reduce CostsReduce Costs
• Eliminate Eliminate IssuesIssues• Increase Increase ProductivityProductivity
iimmaaggiinnee• Greater customer satisfaction, faster and Greater customer satisfaction, faster and
consistentlyconsistently
• Greater customer satisfaction, faster and Greater customer satisfaction, faster and consistentlyconsistently
• Scalability and Adaptability to meet change and Scalability and Adaptability to meet change and growthgrowth
• Scalability and Adaptability to meet change and Scalability and Adaptability to meet change and growthgrowth
• Immediate results for a competitive support Immediate results for a competitive support advantageadvantage
• Immediate results for a competitive support Immediate results for a competitive support advantageadvantage
Achieve Achieve ……Achieve Achieve ……
• Success at the forefront of technologySuccess at the forefront of technology• Success at the forefront of technologySuccess at the forefront of technology
Executive graphical analysis, trends and
detailed reports.
Executive graphical analysis, trends and
detailed reports.
End-users have an instant
status summary.
End-users have an instant
status summary.
Support personnel
have immediate access to
ticket queues
Support personnel
have immediate access to
ticket queues
Pro-Active support through the Broadcast Center for Alerts, News
and messaging.
Pro-Active support through the Broadcast Center for Alerts, News
and messaging.
Solicit quality feedback
through surveys and quick polls
Solicit quality feedback
through surveys and quick polls
Detachable Dashboard to monitor real-time activity.
Detachable Dashboard to monitor real-time activity.
Immediate alerts through pro-active
monitoring of ticket queues
Immediate alerts through pro-active
monitoring of ticket queues
Monitor critical service
performance
Monitor critical service
performance
Monitor and record activityfor effective systems management
Monitor and record activityfor effective systems management
The detachable Dashboardenables key personnel to constantly
monitor service levels directly
from their desktop
The detachable Dashboardenables key personnel to constantly
monitor service levels directly
from their desktop
Ticket data remains distinct between the
original end-user submission versus that of the current assignee.
Ticket data remains distinct between the
original end-user submission versus that of the current assignee.
Each ticket can have unlimited assignments, with all time and cost data retained at both
summary and the assignee level.
Each ticket can have unlimited assignments, with all time and cost data retained at both
summary and the assignee level.
Multiple attachments may be uploaded with
each ticket or, conversely, downloaded
as (e.g.) a solution.
Multiple attachments may be uploaded with
each ticket or, conversely, downloaded
as (e.g.) a solution.
Dynamic menus provide access to features & administration at the individual user level.
Dynamic menus provide access to features & administration at the individual user level.
Solicit valuable customer feedback
through Survey Manager
Solicit valuable customer feedback
through Survey Manager
Automate ticket routing and
assignment through intelligent Workflow
Automate ticket routing and
assignment through intelligent Workflow
Easy access to real-time and managed service definition, including
Service Level Agreements.
Easy access to real-time and managed service definition, including
Service Level Agreements.
COIGN’s strength in functionality enables you to anticipate & rapidly respond to
organizational change and growth
COIGN’s strength in functionality enables you to anticipate & rapidly respond to
organizational change and growth
Wizard-driven setup capabilities
make administration a
breeze.
Wizard-driven setup capabilities
make administration a
breeze.
Create dynamic, self-documenting APIs for
any ticket type, or publish an API as a
Web Service.
Create dynamic, self-documenting APIs for
any ticket type, or publish an API as a
Web Service.
Use real-time integration to auto-populate data for
users and reporting.
Use real-time integration to auto-populate data for
users and reporting.
Usage Policies enable you to restrict access
to ticket types to specific groups
Usage Policies enable you to restrict access
to ticket types to specific groups
The Solutions Center provides easy access to pro-active support.
The Solutions Center provides easy access to pro-active support.
Fully integrated Knowledge Base,
with data populated through closed
tickets.
Fully integrated Knowledge Base,
with data populated through closed
tickets.
Intuitive features such as “My Notebook”
for users to book-marksearch results
Intuitive features such as “My Notebook”
for users to book-marksearch results
Categories & Sub-Categories enable easy classification.
Modify the Topics to provide your own solution branding.
Categories & Sub-Categories enable easy classification.
Modify the Topics to provide your own solution branding.
Coming to a server near you …Coming to a server near you …
………….... Release 3…..... Release 3….
Asset ManagerAsset ManagerAsset ManagerAsset Manager
•Auto-DiscoveryAuto-Discovery•Auditing & TrackingAuditing & Tracking•Hardware & SoftwareHardware & Software
Stay ahead of the game with advanced technology:
Linux | Unix | Windows | VMS•Platform
Independent
•Transparently benefit from the underlying architecture - Grid-computing, Service Oriented Architecture (SOA Web Services) ready
•Single-Sign-On for Identity Management
•Data Mining & Data Warehousing ready - Fully relational model enables rapid data analysis
•Superior Business Intelligence - Use any reporting tool or the core library provided
•Real-Time Integration for data, applications & monitoring
COIGN Enterprise Web-Based Self-Service:COIGN Enterprise Web-Based Self-Service:
•Find AnswersFind Answers
•Resolve IssuesResolve Issues
•Increase SatisfactionIncrease Satisfaction
•Reduce helpdesk callsReduce helpdesk calls
www.cobblesoft.com
Ready to Support Ready to Support YourYour World World
Thank you for your time ...Thank you for your time ...
Contact us today to start providing great support!Contact us today to start providing great support!Contact us today to start providing great support!Contact us today to start providing great support!
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