citizen's charter - cnhs
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7/30/2019 Citizen's Charter - Cnhs
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REPUBLIC OF THE PHILIPPINES
Region IVA (CALABARZON)
Division of Cavite
Trece Martirez City
CARMONA NATIONAL HIGH SCHOOLCarmona, Cavite
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Carmona National High School aims academic excellence as
the guiding principles. As people organization committed toa culture of understanding public services, it seeks todevelop well rounded personality, an individual who is highlycompetent, responsible, life skilled, God loving, and morally,physically and socially capable of surviving and coping in a
globally competent world.
Carmona National High School exists to provide students notonly skills and knowledge but also imbibe them honesty,integrity and perseverance-provide quality education that isequitably accessible to all and lays the foundation for life long learning and service for the common good.
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(Adopted from Performance Pledge provided in CSC Citizens
Charter)
We, the officials and employees of the Department of Education,
pledge to:
Serve you promptly, efficiently, and with utmost courtesy;
Ensure strict compliance with service standards;Respond to your complaint about services as soon as possible;V
alue every citizens comments, suggestions and needs;
Empower the public through 24/7 access to information on ourpolicies, programs, activities and services;
All these we pledgeBecause YOU deserve no less.
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(Based on CSC Citizens Charter Feedback and Redress
Mechanism)
Please let us know how we have served you by doing any of the
following:
Send your feedback through e-mail
(jovito.mercado@deped.gov.ph) or call us at 046-430-0183
Talk to our Officer of the Day
If you are not satisfied with our service, your written/verbal
complains shall immediately be attended by the Officer of the Day
at Public Assistance and Complaints Desk.
THANK YOU for helping us continuously improve our
services.
mailto:jovito.mercado@deped.gov.phmailto:jovito.mercado@deped.gov.ph -
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Issuance of Form 137
Issuance of Certificate of Good Moral
Character
Issuance of Certificate of Enrolment Issuance of Certificate of Achievement
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ISSUANCE OF FORM 137
Schedule of Availability of Service
Monday-Friday7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students previously and presently enrolled at Carmona
National High School
What are the Requirements?
Request form from last school attended, present employer
or request from any other agency needing the service and
documentary stamp.
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Submit the request form
from the last schoolattended, present
employer or any other
agency needing the
service and documentary
stamp.
Received the
request form ofForm 137
Within 5 minutes Records
Officer
2 Wait while the requested
form is being processed
Check the record of
the requesting party
and prepare the
Form 137
Within 20 minutes Records
Officer
3 Receive the
F137 for
signature/actualsigning
Within 5 minutes School
Principal
4 Forward signed
F137 for releasing
to records officer
Within 5 minutes Records
Officer
5 Get the Form 137 Released of the
signed F173
Within 5 minutes Records
Officer
P 25.00
END OF TRANSACTION
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ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER
Schedule of Availability of Service
Monday-Friday
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students previously and presently enrolled at Carmona
National High School
What are the Requirements?
Request from last school attended, present employer or
request from any other agency needing the service and documentary
stamp.
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Submit the request form
from the last school
attended, presentemployer or any other
agency needing the service
and documentary stamp.
Received the
request form of
certificate of goodmoral character
Within 5 minutes Records
Officer
2 Wait while the requested
form is being processed
Check the record of
the requesting party
and prepare thecertification
Within 20 minutes Records
Officer
3 Receive the
certification for
signature/actual
signing
Within 5 minutes School
Principal
4 Forward signedcertification for
releasing to records
officer
Within 5 minutes RecordsOfficer
5 Get the certificate of good
moral character
Released of the
signed certificate of
good moral
character
Within 5 minutes Records
Officer
END OF TRANSACTION
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ISSUANCE OF CERTIFICATE OF ENROLMENT
Schedule of Availability of Service
Monday-Friday
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students previously and presently enrolled at Carmona
National High School
What are the Requirements?
Request from last school attended, present employer or
request from any other agency needing the service and documentary
stamp.
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Submit the request form
from the last school
attended, presentemployer or any other
agency needing the
service and documentary
stamp.
Received the
request form of
certificate ofenrolment
Within 5 minutes Records
Officer
2 Wait while the requested
form is being processed
Check the record of
the requesting party
and prepare the
certification
Within 20 minutes Records
Officer
3 Receive the
certification for
signature/actual
signing
Within 5 minutes School
Principal
4 Forward signed
certification for
releasing to records
officer
Within 5 minutes Records
Officer
5 Get the certificate of
enrolment
Released of the
signed certificate of
enrolment
Within 5 minutes Records
Officer
END OF TRANSACTION
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ISSUANCE OF CERTIFICATE OF ACHIEVEMENT
Schedule of Availability of Service
Monday-Friday
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students previously and presently enrolled at Carmona
National High School
What are the Requirements?
Request from last school attended, present employer or
request from any other agency needing the service and documentary
stamp.
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Submit the request form
from the last school
attended, present
employer or any other
agency needing the
service and documentary
stamp.
Received the
request form of
certificate of
achievement
Within 5 minutes Records
Officer
2 Wait while the requested
form is being processed
Check the record of
the requesting party
and prepare thecertification
Within 20 minutes Records
Officer
3 Receive the
certification for
signature/actual
signing
Within 5 minutes School
Principal
4 Forward signed
certification for
releasing to records
officer
Within 5 minutes Records
Officer
5 Get the certificate of
achievement
Released of the
signed certificate of
achievement
Within 5 minutes Records
Officer
END OF TRANSACTION
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Issuance of Form 138
Issuance of Books
Issuance of Students Clearance
Collection of Books
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ISSUANCE OF FORM 138 (REPORT CARD)
Schedule of Availability of Service
Monday-Friday
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students presently enrolled at Carmona National High
School
What are the Requirements?
Presence of parent / guardian with proper identification
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Go to the teacher adviser Entertain the
queries of parent /
guardian regarding
students
performance
Within 15 minutes Teacher-
Adviser
2 Let the parent / guardian
sign in the attendance
Signing of
Attendance Sheet
Within 2 minutes Teacher-
Adviser
3 Issue the report card
(F138) to the parent
Receive the
Report card (F138)
Within 2 minutes Teacher-
Adviser
END OF TRANSACTION
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ISSUANCE OF BOOKS (UPON OPENING OF CLASSES)
Schedule of Availability of Service
Month of June
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students presently enrolled at Carmona National High
School
What are the Requirements?
Form on List of Books issued by the library
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Go to the teacher adviser Gives a copy of the
form on list of
books issued by the
library
Within 2 minutes Teacher-
Adviser
2 The student fills up the
form and return it to the
teacher adviser
Checks the
correctness of the
form
Within 2 minutes Teacher-
Adviser
3 Issue the books
listed on the form
on list of boos
issued by the
library
Within 5 minutes Teacher-
Adviser
4 Receives the books in
good condition
Keep the form on
list of books issued
by the library
Within 2 minutes Teacher-
Adviser
END OF TRANSACTION
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ISSUANCE OF STUDENTS CLEARANCE (UPON CLOSING OF
CLASSES)
Schedule of Availability of Service
Month of March
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students presently enrolled at Carmona National High
School
What are the Requirements?
Students Clearance
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Go to the teacher adviser Issue a copy of
clearance to the
student
Within 2 minutes Teacher-
Adviser
2 The student fills up the
form.
Checks the
correctness of the
form
Within 2 minutes Teacher-
Adviser
3 The student will let the
person in charge listed on
the clearance sign the
clearance
Within 30
minutes
Teacher-
Adviser,
Librarian, PTA
Pres.,
Canteen
manager
4 Submit the signed
clearance to the adviser
Keep the students
clearance for
future reference
Within 2 minutes Teacher-
Adviser
END OF TRANSACTION
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COLLECTION OF BOOKS (UPON CLOSING OF CLASSES)
Schedule of Availability of Service
Month of March
7:30 a.m.-4:30 p.m. NO noon break
Who may Avail of the Service?
Students presently enrolled at Carmona National High
School
What are the Requirements?
Form on List of Books issued by the library
Duration: within one hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of
Activity
(Under Normal
Circumstances)
Person in
Charge
Fee Form
1 Go to the teacher adviser Gives a copy of the
form on list of
books issued by the
library
Within 2 minutes Teacher-
Adviser
2 The student returns the
books listed on the form
on list of books issued by
the library
Inspects the
condition of the
books
Within 10 minutes Teacher-
Adviser
3 Signs the form on
list of books issued
by the library with
proper remarks
Within 5 minutes Teacher-
Adviser
END OF TRANSACTION
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Enrolment
PEPT Qualifiers
Provision of Special Education
Guidance and Counselling Home Visitation
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ENROLMENT
Schedule of Availability of Service
Two weeks before the start of the academic school year
Who may Avail of the Service?
Students who have finished the elementary course both
from public and private schools, transferees from other schools
who completed the year level.
What are the Requirements?
NSO copy of Birth Certificate, Report Card, Certificate of
Good Moral Character, Barangay Clearance, 2 ID pictures
Duration: half day
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of Activity
(Under Normal
Circumstances)
Person in Charge
1 Submit Birth Certificate for
first year students; Form
138/137,Certificate of
Good Moral Character and
Barangay Clearance
Receive, assess and evaluate
Birth Certificates, Forms
137/138, Certificate of Good
Moral Character, and
Barangay Clearance.
Within 10 minutes Teacher-In-Charge
2 Undergo reading ability
assessment/placement test
(for transferee)
Conduct reading ability
assessment test/placement
test
Within 30 minutes Teacher-in-Charge
3 Fills-out enrolment form
and proceed to enrolment
Checks enrolment form and
accept students
Within 30 minutes Teacher-in-Charge
END OF TRANSACTION
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PEPT QUALIFERS
Schedule of Availability of Service
Depending on the announcement issued by DepEd
Who may Avail of the Service?
Students presently enrolled but are over age on their
present year level
What are the Requirements?
NSO copy of Birth Certificate, Report Card, Certificate of
Good Moral Character, 2 ID pictures, PEPT Qualifier Form
Duration: within an hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of Activity
(Under Normal
Circumstances)
Person in
Charge
Fee
Conduct information-
dissemination to students of
different year levels
Within 2 hours
1 Submit Birth
Certificate for first
year students; Form
138/137,Certificate of
Good Moral Character
and PEPT Qualifier
Form
Receive, assess and evaluate
Birth Certificates, Forms
137/138, Certificate of Good
Moral Character, and PEPT
Qualifier Form
Within 10 minutes Guidance
Coordinator
P 50.00
2 Submits the requirements at the
Division office
Within 2 days Guidance
Coordinator
3 Wait for the
announcement of the
division office
regarding the test
4 Informs the students on the
schedule of the test
END OF TRANSACTION
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PROVISION OF SPECIAL EDUCATION
Schedule of Availability of Service
Two weeks before opening of Classes
Who may Avail of the Service?
Differently-abled students with special needs
What are the Requirements?
Birth Certificate, Report Card, Referral from a
Physician/Psychologist/School Heads/CSWDO
Duration: half day
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of Activity
(Under Normal
Circumstances)
Person in Charge
1 Submit requirements for
assessment
Receive and assess documents Within 10 minutes Teacher-in-
Charge
2 Undergo interview with parent
/ guardian
Conduct interviews and assess the
childs present performance level
Within 20 minutes Authorized
employee
3 Proceed to the designated
venue
Accompany the student and parent
to the designated venue
Within 10 minutes Authorized
employee
4 Attend Classes Conduct classes SPED Teacher
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GUIDANCE AND COUNSELLING
Schedule of Availability of Service
Depending on the needs of the students identified by the
teacher-adviser
Who may Avail of the Service?
Students presently enrolled at Carmona National High
School
What are the Requirements?
Referral from the teacher-adviser
Duration: within an hour
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of Activity
(Under Normal
Circumstances)
Person in Charge
1 The teacher refer the studentneeding guidance and counselling
to the guidance coordinator
Within 10 minutes Teacher-Adviser
2 Secure a referral form from the
guidance office and properly
fill out the form
Checks the content of the form Within 5 minutes Guidance
Coordinator
3 Conducts guidance and counselling
session to the student
Within 30 minutes Guidance
Coordinator
4 Fills out agreement form at the
guidance office
Checks the agreement form Within 2 minutes Guidance
Coordinator
5 Release the student to the
teacher-adviser
Within 10 minutes Guidance
Coordinator
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HOME VISITATION
Schedule of Availability of Service
Depending on the needs of the students identified by the
teacher-adviser
Who may Avail of the Service?
Students presently enrolled at Carmona National High
School
What are the Requirements?
Referral from the teacher-adviser
Duration: within 2 hours
How to avail of the Service?
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Step Applicant/Client Service Provider Duration of Activity
(Under Normal
Circumstances)
Person in Charge
1 The teacher refer the student
needing home visitation the
guidance coordinator
Within 10 minutes Teacher-Adviser
2 Secure a referral form from the
guidance office and properly fill
out the form
Checks the content of the form Within 5 minutes Guidance
Coordinator
3 Conducts home visitation to the
student
Within 1 hour Guidance
Coordinator
4 Parent fills out agreement form
provided by the guidancecoordinator
Checks the agreement form Within 2 minutes Guidance
Coordinator
5 Confirmation and affirmation Within 10 minutes Guidance
Coordinator
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