citizen charter
Post on 07-Jan-2016
77 Views
Preview:
DESCRIPTION
TRANSCRIPT
-
1
Citizens Charter
Commissionerate of Health and Family Welfare
Department of Health Medical and Family Welfare
Sulthan Bazar, Koti
Hyderabad
http://cfw.ap.nic.in/
July 2013
Next review in march 2014
-
2
CITIZENS CHARTER for the Commissionerate of Health and Family Welfare
The Commissionerate of Health and Family Welfare (CFW) has the mandate to provide
Maternal and Child Health and Family Welfare services viz. Antenatal care, Family Planning,
Postnatal Care including Immunization services by focusing mainly on preventive and
promotive care.
I. Vision: To provide accessible, affordable and quality health care to the rural population,
especially the vulnerable sections.
II. Mission: To provide effective health care to rural population by undertaking architectural correction to
the existing health system, revitalizing local health traditions, mainstreaming AYUSH
systems and effectively integrating the health concerns through decentralized management
at district level.
III. Objectives:
To reduce the Maternal Mortality Rate (MMR), Infant Mortality Rate (IMR), Total Fertility
Rate (TFR), stabilize population and enhance life expectancy.
IV. Functions
The technical functions of the CFW include provision of maternal health care, child health
care and family planning services. Adolescent Health, School Health, Tribal Health and
Urban Health are other specific interventions.
The managerial functions include infrastructure development, human resource
management, improving monitoring & evaluation by enabling IT, decentralized budgetary
allocations for key activities and building the capacity of the officers and staff at all levels.
-
3
V. A. Services and standards at Sub-centres (SC)
Main services
Process Fee required
Documents required
Time frame
Name of Health Staff responsible
Office to be contacted for delay or default in service
Maternal
Health
Care
(Antenatal
care to all
pregnant
women)
Registration of pregnant women before 12 weeks of pregnancy by making household visits and at Sub-center
Not applicable
Aadhar Card
- MPHA(F) Medical Officer (MO) of concerned Primary Health Centre (PHC)
Issue of Mother and Child Health cards to all pregnant women
Not applicable
Not applicable
MPHA(F) MO of PHC
Conduct antenatal checkups at 3rd, 5th, 7th months of pregnancy and one or two weeks before delivery
Not applicable
Mother and Child
Protection (MCP) Card
On visiting day
MPHA(F), MO of PHC
MO of PHC
Hemoglobin and urine tests conducted on every visit for antenatal checkup
Not applicable
Mother and Child
Protection (MCP) Card
On visiting day
MPHA(F), Lab technician at PHC
MO of PHC
Distribution of Iron and Folic Acid tablets to pregnant women from 5th month of pregnancy
Not applicable
Mother and Child
Protection (MCP) Card
On visiting day
MPHA(F) MO of PHC
Administering 2 doses of Injection Tetanus Toxide to pregnant women with an interval of 4 to 6 weeks
Not applicable
Mother and Child
Protection (MCP) Card
On visiting day
MPHA(F), MO of PHC
MO of PHC
-
4
Free entitlements under Janani Sishu Suraksha Karyakramam (JSSK) free diagnostics Free drugs Free diet Free Blood Free Transport to Pregnant women
Not applicable
Mother and Child
Protection (MCP) card
48 Hours MPHA(F) Medical Officer of concerned PHC
Janani Suraksha Yojan (JSY) / Sukhibhava Payment to Pregnant women after delivery
Not applicable
Aadhar Card
78 Hours Medical Officer of concerned PHC
Medical Officer of concerned PHC
Family planning services
Providing Family planning spacing methods to eligible couples
Not applicable
Not applicable
On visiting day
MPHA(M), MPHA(F),
MO of PHC
Counseling and sending eligible couples who have 2 or more living children for Family planning sterilizations at PHC
Not applicable
Ration Card Fixed days at PHC
MPHA(M), MPHA(F)
MO of PHC
Child immunization
Conducting immunization clinics for pregnant women and children 5, 10 and 16 years children
Not applicable
Mother and Child
Protection (MCP) Card
Immunization
days - Wednesdays and Saturday
s
MPHA(M), MPHA(F)
MO of PHC
Chlorination of water sources
Chlorination of drinking water in overhead tanks
Not applicable
Log Book Every time water released
MPHA(M), MPHA(F)
MO of PHC
Chlorination of drinking water in wells
Not applicable
Walls Register
Once in 15 days
MPHA(M), MPHA(F)
MO of PHC
School health
Health checkups for students under school health programme
Not applicable
Health Card Once a month as
per Programme day
MPHA(M), MPHA(F)
MO of PHC
Weekly Iron and Folic Acid Supply (WIFS)
Not applicable
Health Card Every Thursday
MPHA (F) / ASHA / Anganwadi
MO of PHC
-
5
services worker
De-worming for school going children
Not applicable
Health Card Biannual ASHA/Anganwadi worker /Teacher
MO of PHC
Tribal Health
Visits by MCH and epidemic teams
Not applicable
Not Applicable
Daily visits
Addl. DM&HO
PO (ITDA) concerned
Maintenance of Birth Waiting homes
Not applicable
Not applicable
Every month
Medical Officer / Medical Superintendent
PO (ITDA) concerned
Conducting Health Camps with Specialists in Tribal Areas
Not applicable
Not applicable
Monthly one
camp
Addl. DM&HO
PO (ITDA) concerned
Need Based utilization of specialist services
Not applicable
Not applicable
As and when
required
Medical Officer / Medical Superintendent
PO (ITDA) concerned
B. Services available at Urban Health Centres in Urban Slums:-
Main services
Process Fee required
Documents required
Time frame
Name of Health Staff responsible
Office to be contacted for delay or default in service
Antenatal care services
To conduct antenatal checkups for pregnant women
Not
applic
able
Not
applicable
All days except
Monday (8 AM to 2 PM)
Medical Officer / ANMs / NGO concerned
District Immunization Officer / DM&HO concerned
Immunization
To vaccinate pregnant wome, Infants and children
Not
applic
able
Not
applicable
Every Wednesday (8 AM to 2 PM)
Medical Officer / ANMs / NGO concerned
District Immunization Officer / DM&HO concerned
Family Planning Services
To motivate eligible couples and distribute contraceptives
Not
applic
able
Not
applicable
All days except
Monday (8 AM to 2 PM)
Medical Officer / ANMs / NGO concerned
District Immunization Officer / DM&HO concerned
-
6
Primary Health Care Services
To provide treatment of minor elements and refer appropriate cases to Higher Institutions
Not
applic
able
Not
applicable
All days except
Monday (8 AM to 2 PM)
Medical Officer / NGO concerned
District Immunization Officer / DM&HO concerned
Implementation of National Health Programmes
Early detection of cases of communicable diseases and their treatment
Not applicable
Not applicable
All days except
Monday (8 AM to 2 PM)
Medical Officer / / ANMs / Community Organizer / NGO concerned
District Immunization Officer / DM&HO concerned
C. Services and service standards at Post-Partum Units (PPUs) and Urban Family
Welfare Centres (UFWCs)
Main services
Process Fee required
Documents required
Time frame
Name of Health Staff responsible
Office to be contacted for delay or default in service
Antenatal
care to all
pregnant
women
Registration of pregnant
women before 12 weeks
of pregnancy by making
household visits and at
Sub-center
Not
applic
able
(NA)
NIL -
MPHA(F) / Medical Officer (MO) of concerned PPU / UFWC
Issue of Mother and
Child Health cards to all
pregnant women
Not
applic
able
NIL - MPHA(F) MO of PPU/
UFWC
Conduct antenatal
checkups at 3rd, 5th, 7th
months of pregnancy
and one or two weeks
before delivery
Not
applic
able
Mother and
Child
Protection
(MCP) Card
On
visiting
day
MPHA(F)/
Medical
Officer
MO of PPU/
UFWC
Hemoglobin and urine
tests conducted on
every visit for antenatal
checkup
Not
applic
able
Mother and
Child
Protection
(MCP) Card
On
visiting
day
MPHA(F)/
Lab
technician
MO of PPU/
UFWC
-
7
Distribution of Iron and
Folic Acid tablets to
pregnant women from
5th month of pregnancy
Not
applic
able
Mother and
Child
Protection
(MCP) Card
On visiting day
MPHA(F)/
Pharmacist
MO of PPU/
UFWC
Administering 2 doses of
Injection Tetanus Toxide
to pregnant women with
an interval of 4 to 6
weeks
Not
applic
able
Mother and
Child
Protection
(MCP) Card
On visiting day
MPHA(F)/ MO
of PPU /
/UFWC
MO of PPU/
UFWC
Medical
terminatio
n of
pregnancy
(MTP)
services
Providing MTP services
to women who would
like to terminate
unwanted pregnancy
before 12 weeks or go
for MTP under medical
causes
Not
applic
able
NIL Same
day
MPHA(F)/ MO
of PPU /
/UFWC
MO of PPU/
UFWC
Family
planning
services
Providing Family
planning spacing
methods to eligible
couples
Not
applic
able
NIL On visiting day
MPHA(F)/ MO
of PPU/
/UFWC
MO of PPU/
UFWC
Counseling and sending eligible couples who have 2 or more living children for Family planning sterilizations at PHC
Not
applic
able
Ration Card Fixed days at PHC
MPHA(F)/ MO
of PPU /
/UFWC
MO of PPU/
UFWC
Child
immunizati
on
Conducting
immunization clinics for
pregnant women and
children 5, 10 and 16
years children
Not
applic
able
Mother and
Child
Protection
(MCP) Card
Immunization days Wednes days and Saturdays
MPHA(M)/
MPHA(F)
MO of PPU/
UFWC
School
health
services
Health checkups for
students under school
health programme
Not
applic
able
Health Card Once a month as per Programme day
MPHA(M)/
MPHA(F)/ MO
of PPU /
/UFWC
MO of PPU/
UFWC
-
8
Health checkup for
boarders in Social
Welfare Hostels
Not
applic
able
Health Card Once a month as per Programme day
MPHA(M)/
MPHA(F)/ MO of PPU/
UFWC
Others Treatment for minor
ailments
Not
applic
able
NIL On
visiting
day
MO of PPU /
/UFWC MO of PPU/
UFWC
Providing health
education
Not
applic
able
NIL On visiting day
MPHA(M) MO of PPU/
UFWC
VI. Facilities available to citizens for obtaining information under Right to Information Act (RTI) :
The Commissionerate of Health & Family Welfare has a website which has all the details of its major activities. The citizens can seek public information available at Head Office under RTI act 2005 from the following officers, who are directly responsible for providing information as per the usual terms under the act.
S.No Items Name email Phone
1. Public Information Officer under RTI Act 2005
K. Appa Rao apparao.hmfw@ gmail.com
9849904433
2. Assistant Public Information Officer
P.Ruth Mary ddmemchfw@ gmail.com
9849902231
3. Appellate Authority (AA)
Y.V.Anuradha cfwhyd@yahoo.com
040-24650365
4. Website cfw.ap.nic.in
VII. Facilities available to citizens for obtaining information under PCPNDT (Pre Conception and Pre Natal Diagnostic Techniques) Act 1994 Act and Rules1996: The Commissionerate of Health & Family Welfare has a website which has all the details of its major activities. The citizens can seek information available at Head Office under PCPNDT (Pre Conception and Pre Natal Diagnostic Techniques) Act from the following officers.
A. Head Office:-
S.No Items Designation email Phone
1 State Appropriate Authority
Addl. Dir (MCH) cfwhyd@yahoo.com
040-24650365
-
9
B. District Level :-
S.No Items Designation email Phone
1 District Level Multi Member Appropriate Authority
District Collector / DM & HO
- List Enclosed
2 Sub District Level Multi Member Appropriate Authority
Addl.DM&HOs / DIOs / DLOs / PO (DTTs)
- -
VIII. Stakeholders
S.No Stakeholder Relation with the stakeholder
1. Ministry of Health and Family Welfare, GoI Receives financial and technical support
2. Multilateral agencies such as UNICEF Provides technical assistance on child health
3. Department of Women Development and Child Development, GoAP
Coordinates on child health and nutrition related programs and activities
4. Tribal Welfare Department, GoAP Works on tribal health component
5. Department of School Education Support in implementation of school health component
IX. Responsibility Centres and Subordinate Organizations
A. Commissionerate of Health and Family Welfare
S.No
Responsibility Centre/Subordinate Organizations
Landline number
Mobile Number
email Address
1 Commissioner 040-24650365
- peshichfw@gmail.com
Commissionerate of Family Welfare, Sultan Bazar, Koti, Hyderabad
2 Additional Director 040-24606373
9849902222 cfwhyd@yahoo.com
3 Assistant Director 040-24600668
9849902233 cfwhyd@yahoo.com
-
10
List of DM & HO Offices:
Sl.
No.
Name of the
District
Name of the
District Medical &
Health Officer
Phone No.
STD
Code
Office Residence Fax No. Cell No.
1 SRIKAKULAM Dr R Geethajali 08942 222186,
225015
223128,
225015
222872,
222510,
229070
9963994336
2 VIZIANAGARAM Dr Swarajya
Lakshmi
08922 234553,
272133
228431 272133
225802
9849902278
3 VISAKHAPATNAM Dr R Syamala 0891 2551717
2560840
2731717(D)
2564426
9849994157
9849902299
4 E. GODAVARI Dr Padmavathi 0884 2361760
2362984
2347192 2361760,
2361200
9849902301
5 W. GODAVARI Dr.Shakunthala 08812 230278,
230541
253128 230541(D),
231050
230052
9949623985
6 KRISHNA Dr Sunanda, Addl.
DMHO (FAC)
08672 223325 252193
223326
222847
230746(D)
9849902325
9491058201
7 GUNTUR Dr.M.GopiNaik 0863 2241518
2231008
2234023 2241519
2235139
9849902337
8 PRAKASAM Dr SudhakarBabu 08592 233189 233026 231444 9491044156
9 NELLORE Dr Masilamani 0861 2331435 2323438 2344862 9849902361
10 CHITTOOR Dr N
Dasarathamaiah
08572 234250 234251 242900 (F)
240145 (F)
9849902373
11 KADAPA Dr Prabhu Das 08562 245259 245174 277518(D) 9849902385
12 ANANTHAPUR Dr Rama
SubbaRaoAddl.DM
HO (FAC)
08554 277434 277058 9849902397
13 KURNOOL Dr Y Narsimhulu 08518 255133 255134
275558
255133 (D)
221914 (F)
9849902409
14 M.B.NAGAR Dr P Chandra
Sekhar
08542 271556
242204
223550 (F) 249692 (D)
271556 (D)
9849902422
9849902431
-
11
15 MEDAK Dr. C Ranga Reddy 08455 276447 276462 274824 (D) 9849902468
9849902461
16 NALGONDA Dr P Amose 08682 226195
229710 (F)
248258
247044
226195 9966921036
17 HYDERABAD Dr Narendrudu 040 27542731 23221848 27542733 8978834540
9032097790
18 RANGA REDDY Dr DC
Venkatapathi
040 24413949
24002441
24002633 9849902444
19 NIZAMABAD Dr Harinath 08462 231851
253585
226310 (F)
234834
238752
232001
223768
(D)
9849902469
20 ADILABAD Dr ManikyaRao 08732 226461 (F) 226519 226949 (D) 9849902481
21 KARIMNAGAR Dr K NageswarRao 0878 2243496
243778
2240896
246180
242801
2233642(D)
9849902494
22 WARANGAL Dr P
SambasivaRao
0870 2577391 2540312 2544248(D) 9849902258
23 KHAMMAM Dr B
BhanuPrakash
08742 224291
228320
224338 225171
252707 (F)
9849902517
X. GRIEVANCES / COMPLAINTS / REDRESSAL:
Name and contact details of Grievance Officer
Helpline number/Website url to lodge grievance
Timeframe for response
Timeframe for redress
Additional Director (Family Welfare)
040-24606373 72 Hours 30 days
-
12
TELEPHONE NUMBERS OF COLLECTORS OF ANDHRA PRADESH
Sl.
No
District Name of the Collector STD
Code
OFF FAX Res
1 Srikakulam Sri Saurab Gaur IAS
9849903786 9490612827
cc-9949012883
08942 222555
222510
222565 222648
2 Vizianagaram Dr. Kantilal Dande, IAS
9490194666
08922 276720 275802
276177
3 Visakhapatna
m
Sri V. Seshadri, IAS
8500540540, 9848169510
0891 2563257 2754106
2564426
2526999
(T/F)
4 East Godavari Smt. Neetu Kumari Prasad, IAS
9490466366, 9704030000
0884 2361200 2353480
2361300
5 West
Godavari
Sri Siddarth Jain, IAS-
9491041488,/ 9912290444
9495041488
08812 230051
231450
231050 231844
6 Krishna Sri Jyothi Buddha Prakash, IAS
9491301979, 9849053330,
9849903958-cc, 9849903959,
08672 252882,
252668
252000(F)
248155,
2478090
252401,
252656
252222
7 Guntur Sri S.Suresh Kumar, IAS
9849904002, 9000081008
0863 2234200 2234550
225907
2234824
8 Prakasam Sri Vijay Kumar, IAS
8886616001, 9491044709
08592 231443
231444 231444
9 Nellore Sri N. Srikant, IAS.,
9849904051
0861 2331999 2331626 2325025
2331235
10 Chittoor Sri Solomon Arokia Raj, IAS
9491077001, 9490612176
08572 241200 240074
226444
227201
226444
11 Kadapa Sri Kona Shashidhar, IAS 08562 244676 244438 244168
-
13
9849904109 / 9440399000 250285 244302
12 Anantapur Sri Lokesh Kumar, IAS
8008889155, 9849908576
08554 275806 274081 240801
13 Kurnool Sri C.Sudhershan Reddy, IAS
9440290999
08518 220396 221914 220131
220006
14 Mahabubnaga
r
Sri. M. Giraja Shankar, IAS
9849904179, / 9703392222
08542 242210 254340
244136
242323,
242626
15 Rangareddy Sri B. Sreedhar, IAS,
9849904224
9848735555 / 9849904205
LOCAL 23235642 23234774 23315154
16 Medak Sri A. Dinakar Babu, IAS
9849904282, 9491144111.
08455 276555
276556 276712
17 Nizamabad Dr. Christina Z. Chongthu, IAS
9491036933
08462 221966
231026
221602
231002
237001
18 Adilabad Dr.A Babu, IAS
9441412121, 9891053555
08732 226203 226202 226402
19 Karimnagar
Smt. Veerabrahmaiah, IAS
9491016060
9401849500 / 9849904351CC
0878 2262301 2242801 2242828
20 Warangal Sri G. Kishan, IAS
9000114547
9849908576 / 9490180980
0870 2511777 2511100 2511888
21 Khammam Dr. Srinivas Srinaresh, IAS,
9701097444
9848125028, 9848156778 (PA)
08742 224641 231600
225181
224912
225771
22 Nalgonda Sri Mukteswara Rao, IAS
9985915000
08682 232302 232981 232345
232940
-
14
23 Hyderabad Sri Mukesh Kumar Meena, IAS
9618877033 9491044500,
8008105999 9440815888,
LOCAL 23202833 23202833
23205612(
F)
top related