cisco ucm mobility services
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Cisco Training Solutions
Cisco UCM Mobility Services
19-Nov-2012
Daniel Kirillov
CCNP, CCIP, CCDP, CCSP, CCVP, CCNPW
daniil.kirillov@flane.ru
www.flane.ru
Cisco Unified Mobility
Cisco Unified Mobility
Cisco Unified Communications
Manager
Gateway
PSTN
Mobile Connect lets remote and office
phones ring simultaneously.
Call to office number.
Call to Mobile Voice Access directory number.
Mobile Voice Access establishes a system to create enterprise calls from any location.
Remote Phone
Office Phone
Customer
Mobile Connect
PSTN
Outside Caller
Remote Phone
of 2001
Cisco Unified
Communications
Manager
Mobile Connect
Office Phone 2001
Call to
1-511-555-2001
Gateway
479-555-
1555
Caller ID:
479-555-1555
408-555-1001
511-555-
2XXX
Mobile Connect Call Flow Incoming Calls to Office Phone
Mobile Connect Call Flow Internal Calls Placed from Remote Phone
PSTN
Gateway
2002
Mobile Connect Call to
1-511-555-2002
Caller ID:
2001
Office Phone 2001
511-555-
2XXX
Cisco Unified
Communications
Manager
408-555-1001
Remote Phone
of 2001
Cisco Unified Mobility Configuration Elements
Service Activation MVA Service
User Enable Mobility
Enable MVA
RD Limit
Softkeys Mobility Softkey
IP phone
ACL
RDP
RD1 Enable MC
RD2 Enable MC
Service Parameter Enable MVA, Enterprise Feature Access
Media Resources MVA Number, Localization
H.323 Gateway
IVR Application
VoiceXML Call MVA Enter RD and PIN
Owner
Owner
User ID
PIN
Step 1: Configure Softkey Template
Step 2: Configure End User
Step 2: Configure End User
Step 3: Configure IP Phone
Step 4: Configure Remote Destination Profile
Step 5: Add Remote Destination(s)
Step 6: Configure Service Parameters
Step 7a: Configure Access List
Step 7b: Apply Access List to Remote Destination
Mobile Voice Access
MVA Call Flow
PSTN
Remote
Phone of 2001
Cisco Unified
Communications
Manager
MVA
Office Phone 2001
511-555-
2XXX
479-555-
1555
408-555-1001
Gateway IVR
Application
VoiceXML
Enter ID And PIN
VoiceXML
2999
Call to
1-511-555-2999
Caller ID:
511-555-2001
Outside
Destination
Cisco Unified Mobility Configuration Elements
Service Activation MVA Service
User Enable Mobility
Enable MVA
RD Limit
Softkeys Mobility Softkey
IP phone
ACL
RDP
RD1 Enable MC
RD2 Enable MC
Service Parameter Enable MVA, Enterprise Feature Access
Media Resources MVA Number, Localization
H.323 Gateway
IVR Application
VoiceXML Call MVA Enter RD and PIN
Owner
Owner
User ID
PIN
Mobile Voice Access Configuration Procedure
1. Activate Cisco Unified Mobile Voice Access Service.
2. Configure service parameters:
3. Enable MVA per end user.
4. Configure MVA media resource.
5. Configure MVA VoiceXML application at Cisco IOS gateway.
Step 1: Activate Cisco Unified MVA Service
Step 2: Configure Service Parameters
Step 3: Enable MVA per End User
Step 4: Configure MVA Media Resource
application
service mva http://10.1.1.1:8080/ccmivr/pages/IVRMainpage.vxml
!
voice-port 0/0/0:15
translation-profile incoming pstn-in
!
voice translation-profile pstn-in
translate called 1
!
voice translation-rule 1
rule 1 /.*5552\(...$\)/ /2\1/
!
dial-peer voice 29991 pots
service mva
incoming called-number 2999
direct-inward-dial
!
dial-peer voice 29992 voip
destination-pattern 2999
session target ipv4:10.1.1.1
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
Step 5: Configure MVA at Cisco IOS Gateway
Device Mobility
Device Mobility Characteristics
Device Mobility can be used in multisite environments with centralized call processing.
Device Mobility allows users to roam between sites with their Cisco IP phones (typically Cisco IP Communicator or Cisco Unified Wireless Phones).
IP phones are assigned with a location-specific IP address by DHCP.
Cisco Unified Communications Manager determines the physical location of the IP phone based on the IP address used by the IP phone.
Based on the physical location of the IP phone, the appropriate device configuration is applied.
Dynamic Phone Configuration Parameters
Roaming-Sensitive Settings:
– Local Route Group
– Date/Time Group
– Region
– SRST Reference
– Media Resource Group List
– Location
– Network Locale
– Physical Locations
– Device Mobility Group
Device Mobility-Related Settings:
– Device Mobility CSS
– AAR CSS
– AAR Group
– Calling Party Transformation CSS
Configuration Element Functions
Configuration
Element Name
Configuration
Element Function
Device Pool (DP)
Defines a set of common characteristics for devices. The device
pool contains only device- and location-related information. One
device pool has to be assigned to each device.
Device Mobility Info (DMI)
Specifies an IP subnet and associates it with one or more device
pools. Multiple Device Mobility Infos can be associated with one
device pool.
Physical Location (PL)
The physical location is a tag assigned to one or more device pools.
It is used to identify whether a device is roaming within a physical
location or between physical locations.
Device Mobility Group
(DMG)
The Device Mobility Group is a tag assigned to one or more device
pools. It is used to identify whether a device is roaming within a
Device Mobility Group or between Device Mobility Groups.
Device Mobility Operation: Flowchart
Device Mobility
enabled?
Start: Device registers.
Stop: Default behavior: Apply home DP; then apply overlapping phone configuration parameters.
Stop: Apply Device-Mobility-related settings from selected DP.
no
IP found in
DMI?
Selected DP equals home DP?
no
yes
yes
DMG identical?
Apply roaming- sensitive settings
from selected DP.
yes
no
no Select DP based
on DMI.
PL identical? yes
yes
Stop.
no
Device Mobility and Calling Search Spaces
Line CSS is never modified by Device Mobility.
Device CSS is modified only when roaming between physical locations and within the same Device Mobility Group.
– Operation when using the line/device CSS approach (recommended for CoS implementation):
Line CSS is not modified—CoS settings are kept.
Device CSS is modified—Allows local gateway selection by applying CSS of roaming device pool.
– When using the traditional CSS approach (only one CSS at phone), use the device CSS instead of the line CSS in order to allow the CSS to be modified by Device Mobility.
AAR CSS is configurable only at the device and therefore is always correctly modified when roaming between physical locations and within the same Device Mobility Group.
Example 1: Different Device Mobility Group
Example 2: Same Device Mobility Group
Example 3: Globalized Call Routing
Device Mobility Configuration Steps
1.Configure Physical Location.
2.Configure Device Mobility Group.
3.Configure Device Pool.
4.Configure Device Mobility Info.
5.Set the Device Mobility mode using:
a)A Cisco CallManager service parameter to set the default for all phones
b)The Phone Configuration window for individual configuration per phone
Step 1:Configure Physical Locations
Step 2: Configure Device Mobility Groups
Step 3: Configure Device Pools
Step 4: Configure Device Mobility Infos
Step 5a: Set the Device Mobility Mode Service Parameter
Step 5b: Set the Device Mobility Mode for Phones
Extension Mobility
Roaming Users
Cisco Unified Communications
Manager
Gateway
PSTN
Remote Gateway
Main Site Remote Site
WAN
Roaming User
Issues with Roaming Users
Extensions are traditionally bound to constant devices.
User gets wrong extension on that phone.
User gets wrong calling privileges.
User does not have speed dials available.
User has wrong services assigned.
Message Waiting Indicator (MWI) status will not work with different extension.
Extension Mobility Login Process
1. User presses the Services button on an IP phone and selects the Cisco Extension Mobility service.
2. The user is authenticated by user ID and PIN.
3. After successful authentication, Extension Mobility selects the device profile associated with the user (prompts user to select, if multiple associations exist).
4. The IP phone configuration is updated with the configuration parameters from the device profile.
5. The phone is reset and loads the updated configuration.
Cisco Unified
Communications
ManagerDatabase
1
2
4
3
Cisco Extension Mobility
5
Issues with Different Phone Models
User Device
Profile for IP
Phone
Model 7965
Log in
IP Phone 7940
Phone
model
mismatch
identified.
Apply
default
device
profile first.
Device profile configuration includes phone model information.
Different configuration parameters are available depending on the phone model that is selected.
What if a user logs into a different phone model than the model configured at the device profile of the user?
– Default device profiles can be configured.
– Default device profiles contain default phone configuration parameters for the target phone:
Phone button template
Softkey template
Default values for parameters that might not be available at the device profile of the user (if the phone model specified there supports fewer features)
Default device profiles do not include lines or feature buttons
Extension Mobility and Calling Search Spaces
Device CSS is never modified by Extension Mobility.
Line CSS is always modified by Extension Mobility:
– Operation when using the line/device CSS approach (recommended for class of service [CoS] implementation):
Line CSS of user device profile is applied—CoS settings of the user are enforced.
Device CSS is not modified—Allows local gateway selection depending on used device (at any location).
When using the traditional CSS approach (only one CSS at phone), the same CSS (either device or line) is used all the time, which causes problems in multisite environments with different CoS for users.
AAR CSS is configurable only at the device and is never updated by Extension Mobility – allows local gateway to be used for AAR calls.
Extension Mobility Configuration Steps
1. Activate the Cisco Extension Mobility service.
2. Set Cisco Extension Mobility service parameters.
3. Add the Cisco Extension Mobility phone service.
4. Create default device profiles for all phone models used.
5. Create device profiles and subscribe them to the Cisco Extension Mobility phone service.
6. Create end users and associate them with device profiles.
7. Enable Extension Mobility for phones and subscribe phones to the Cisco Extension Mobility service.
Step 1: Activate the Cisco EM Service
Step 2: Set Cisco Extension Mobility Service Parameters
Step 2: Set Cisco Extension Mobility Service Parameters
Step 3: Add the EM Phone Service
Step 4: Create Default Device Profile
Step 5a: Create Device Profiles
Step 5b: Subscribe Device Profile to Cisco Extension Mobility Phone Service
Step 6: Associate Users with Device Profiles
Step 6: Associate Users with Device Profiles
Step 7a: Configure Phones for Extension Mobility
Step 7b: Subscribe Phone to Cisco Extension Mobility Phone Service
Extension Mobility Cross Cluster
EMCC Login
EMCC Login
EMCC Login
EMCC Login
Cisco Training Solutions
Cisco UCM Mobility Services
19-Nov-2012
Daniel Kirillov
CCNP, CCIP, CCDP, CCSP, CCVP, CCNPW
daniil.kirillov@flane.ru
www.flane.ru
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