changes in application architecture

Prepare for Dramatic Changes in Application Architecture

#ECMChanges

ANALYST WEBINAR

Craig Le Clair VP, Principal Analyst Serving Enterprise Architecture Professionals Forrester Research, Inc. @csleclair Bob Canaway Chief Marketing Officer Nuxeo @bobcanaway

Presenters:

#ECMChanges

The digital transformation company

Nuxeo helps organizations become agile and people work better by giving developers the power of deep content so they can convert documents into software.

Content Management Maturity C

onte

nt C

ompl

exity

/ V

olum

e

Records Management

Document Management

ECM Suites (DAM, CM, DM)

Application Platforms

Big Systems Era Desktop Era Cloud Era

Paper Scanned Paper Office Files

Pictures

Video

Structured Content

Data

•  Get Away From MONDANE & LEGACY

•  Model the Business

•  Keep Future Demands in Mind

•  Manage Complex Information

•  Relationships

•  Custom Metadata

•  Custom Workflows & Process

•  Manage Scale Across the Enterprise

Building Applications with ECM

Welcome to Deep Content CIOs need to switch from

“LEGACY FIRST” to “DIGITAL FIRST”

The Age of Deep Content

•  Drive Digital Transformation with content that is human-readable & computer ready

•  Enables organizations to move faster with agile workflows, rich content model, and advanced analytics

•  With a better collaboration model for people and computers to work together

8

In Short, Software is Eating the World. -Marc Andreessen

Prepare for Dramatic Changes in Application Architecture

Craig Le Clair Vice President and Principal Analyst

© 2014 Forrester Research, Inc. Reproduction Prohibited

© 2015 Forrester Research, Inc. Reproduction Prohibited

We Have Entered The Age Of The Customer

Source: “Competitive Strategy In The Age Of The Customer” Forrester Research, Inc., October 2013

10

© 2015 Forrester Research, Inc. Reproduction Prohibited 11

High-scoring customer experience companies far outperform their peers

-3%

51%

78%

-20%

0%

20%

40%

60%

80%

100%

Customer experience index laggards

Overall S&P performance Customer experience index leaders

Forrester’s Customer Experience Index mapped to S&P stock performance over last 7 years

Leaders outperformed the

market by 27% and laggards by 81%

Source: Forrester Research, Watermark Consulting

Digital Disruption Is The New Strategic Risk

Mobile payment

Digital wallet

Mobile point of sale

Digital Disruptors Promise To Revolutionize Financial Services

Source: Forrester Research. Note that logos are hyperlinked.

Mobile point of sale Convert smartphones and tablets

into a mobile point of sale terminal, helping small merchants to accept

card payments.

Mobile payment Let customers initiate a payment

using a mobile phone.

Digital wallet Lets customers initiate payments

from multiple sources and manage related features such as offers and

coupons, enhanced product information, electronic receipts and

loyalty rewards.

Enterprises have two key imperatives: digital customer experience and digital operational excellence

March 2014 “The Digital Business Imperative”

© 2014 Forrester Research, Inc. Reproduction Prohibited 15

Tech Radar: Digitizing Operational Processes

Emerging ECM Architectures Will Add Document Collaboration And Social Capability

And Will Address Age Old Challenges

§  Experience In Key Transactional Apps.

§  Improved Search And Content Sharing.

§  A Stronger Emphasis On Consolidation And Repository Integration.

§  Lighter – More Adoptable - On Premise Solutions That Must Compete With Cloud-first Competitors.

Architectures Must Also Address Emerging Opportunity

§  Ramping Analytics To Drive Insight And Reduce Administrative Burden.

§  Accelerating Their Move To Cloud.

§  And Move Quickly To Fill Gaps In Their Mobile Road Map.

§  Stronger And More Open APIs That Spur Innovation. §  Improved Process Support With Spa Potential. §  Improve Document Collaboration And Social Support

© 2013 Forrester Research, Inc. Reproduction Prohibited 19

© 2014 Forrester Research, Inc. Reproduction Prohibited

How The Cloud Enables Business Agility

© 2014 Forrester Research, Inc. Reproduction Prohibited 21

Bring a Customer Centric View to your Firm’s Architecture

Forthcoming “Bringing A Customer Centric View To Your Firm’s Architecture”

Presentation Wrap Up

#ECMChanges

Followed by Q&A

• Many enterprise business processes revolve around content •  Control & approval (invoices, orders, payments)

•  Rich content & forms (form filing , processing

•  Collaboration

•  Collection management

•  Case management (workflow)

•  Customer management & fulfillment

Content-Centric Business Apps

Build valuable business applications

●  Select the building blocks you need ○  Content Repository ○  Workflow ○  Digital Assets Management ○  Template management

●  Define your domain model ○  Content Types, Processes, Navigation, UI

●  Add custom components as needed

○  Leverage your existing applications and services ○  Integrate very custom business logic if needed

The Nuxeo Approach

●  Deploy on AWS ○  Auto-Scaling ○  Cloud services

●  Deploy on any Infrastructure

○  Images or OS packages ○  Monitoring ○  Automated deployment scripts ○  Pluggable backends

●  Support Cloud-based File Sharing

●  Support for Docker lightweight containers ○  Full management and provisioning via nuxeo.io

Cloud Ready

Content Repository: Access Control, Rich Content Model, Audit, Query, File Storage

Business Logic

Data Presentation

Conversion Kit Workflow Engine

Authentication & Identity Management Extensible Back Office

Optional add-ons, extensions, integrations, and feature sets (20+)

REST API

CMIS

Client SDKs: Java

JavaScript Python

iOS Android

WebDAV

Nuxeo Drive (multi-device file sync)

The Nuxeo Platform

Q&A How does this feed back into the cycle from the data stream providing content instead of a data stream that is based on content?

@Nuxeo #ECMChanges

Q&A This all makes sense from the perspective of a new effort, but what’s the best way to ensure we can utilize this thinking on our existing applications?

@Nuxeo #ECMChanges

Q&A Does everything have to move to the cloud? We have difficulty convincing our security and risk management group that the positives outweigh the negatives.

@Nuxeo #ECMChanges

Q&A What is the single most important technology to focus on? Mobile? Customer experience management?

@Nuxeo #ECMChanges

Craig Le Clair VP, Principal Analyst Forrester Research, Inc. @csleclair Bob Canaway Chief Marketing Officer Nuxeo @bobcanaway

Thank You!

@Nuxeo #ECMChanges