ccmg awards 2014
Post on 18-Nov-2014
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DESCRIPTION
An introduction into the Awards process - experiences from last year's competitirs
TRANSCRIPT
Introduction
Mogamad Gierdien - Operations Manager :
SA Commercial
2 categories:• Best Contact Centre Operational Manager -
Bronze• Best Outsourcing Partnership – Silver
Lessons
• The judges were very clear on what was required
• The level of competitiveness was intense
• Identifying and consciously appreciating key milestones achieved as a business
• Identifying improvement areas operationally
• Inspiration for our people
Automatic entry to the Call Centre World Awards!!
Tips and advice
• Prepare!
• The magic is in the detail
• What you cant measure, you cant manage
• Involve your people
• Share every moment of the process and achievement
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