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© 2010 Carnegie Mellon University

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Cloud Services Measurement Consortium

Information Session

© 2010 Carnegie Mellon University

About Carnegie Mellon University

Carnegie Mellon University (www.cmu.edu) is a private,

internationally ranked research university with programs in areas

ranging from science, technology and business, to public policy,

the humanities and the fine arts.

More than 11,000 students in the university’s seven schools and

colleges benefit from a small student-to-faculty ratio and an

education characterized by its focus on creating and

implementing solutions for real problems, interdisciplinary

collaboration and innovation.

A global university, Carnegie Mellon’s main campus in the United

States is in Pittsburgh, Pa. It has campuses in California’s Silicon

Valley and Qatar, and programs in Asia, Australia, Europe and

Mexico.

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© 2010 Carnegie Mellon University

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A Map of the Internet in 1971

© 2010 Carnegie Mellon University

About Carnegie Mellon Silicon Valley

Dedicated to educating its students to become leaders in global

technology, innovation, management and to performing

innovative research that connects it to local, national and global

high-tech companies.

Carnegie Mellon and the College of Engineering have established

a natural extension in Silicon Valley, one that integrates the rich

heritage and resources of the Pittsburgh campus with the

opportunities available in the highly innovative and

entrepreneurial Silicon Valley.

Offering graduate programs in software engineering, software

management, information technology, innovation and mobility,

each program provides the appropriate mix of technical, business

and organization skills critical to our students’ success.

With research that focuses on a suite of new technologies

Carnegie Mellon Silicon Valley is committed to creating and

implementing solutions for real problems.

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© 2010 Carnegie Mellon University

What Are Cloud-based Services?

A service is a way of delivering value to a customer by facilitating expected outcomes.

An IT-enabled service is a service that depends on an IT infrastructure for it’s delivery.

A cloud-based service is an IT-enabled service that is provided using a IT infrastructure accessed via internet protocols.

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© 2010 Carnegie Mellon University

What Are We Proposing?

• Carnegie Mellon University is launching an

initiative to address the need for industry-

wide, globally accepted measures for

calculating the benefits and risks of cloud-

based services.

• This initiative will be organized as a research

consortium of industry, government and

academic organizations.

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© 2010 Carnegie Mellon University

Why Should We Do This?

• Services are moving into the cloud

• There appear to be compelling cost and

quality benefits in some cases

• But there is a vague uneasy feeling that the

cloud is risky

• Can we quantify the benefits, costs, and risks

in a standard way that allows an objective

comparison of cloud-based services, and the

comparison of cloud-based to internal data

center located services?

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© 2010 Carnegie Mellon University

What Will The Consortium Do?

• Contribute to the solution of the Cloud-based

service measurement problem as determined

by the consortium members

• The initial project is the development of a

Service Measurement Index

– A framework for organizing and classifying service

measures

– A standard way of describing and documenting

service measures

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© 2010 Carnegie Mellon University

What Would My Organization Need

to Do to Join the Consortium?• Be willing to provide resources to the

Consortium

• Sign Consortium Agreement

• Assign one or more people with service

measurement expertise to work on the

Consortium team

• Provide funding

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© 2010 Carnegie Mellon University

How Does the Consortium Work

Get Done?• The directors recruit members, provide

overall management and coordination and

contribute to the technical effort

• The consortium members provide researchers

to work on the framework

• Others get involved by:

– Agreeing to be interviewed

– Providing measures and data

– Reviewing consortium products

– Agreeing to implement and test consortium defined

measures

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© 2010 Carnegie Mellon University

Why Join the Consortium?

• Because successful results would help your

organization

• To influence the results

• To have early access to draft results

• To work with world-class peers

• To contribute to the community

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© 2010 Carnegie Mellon University

For Additional Information

Contact the Consortium Directors

Jeff Perdue

Jeff.perdue@sv.cmu.edu

Jane Siegel

Jane.siegel@sv.cmu.edu

http://www.sv.cmu.edu

http://www.cloudcommons.com

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