bridging the gap between finance & fundraising - mna superconference

Bridging the Gap Between

Finance & Fund Development

Chief Growth Officer

tpalmer@billhighway.com

Happiness:

Making a difference

Gaining wisdom

Embracing life

Tracy-Ann Palmer

Growth Engineer

pwardrope@billhighway.com

Happiness:

Family

Good food

Northern Michigan

Pete Wardrope

MICHIGAN

BASED

FINANCES ARE

ALL WE DONONPROFIT

FOCUS

3500+

CLIENTS

PROCESSED

$7 BILLION+

REDEPLOYED

$125 MILLION+

Who is Billhighway?

Top CFO Challenges Today

Inability to forecast results (51.1%)

Better manage cash flow (47.4%)

What You Need to Know About CFO’s

Top Challenges

“Small Businesses Seek Better Cash Flow Tools from Their Banks: Survey”, October 15, 2012 by Bank Technology News

Managing Cash with Outdated Tools

Excel – 73%

No Tools – 10%

ERP System – 9%

In their Head – 8%

Consider the Cloud

65% would if it saved dollars and staff hours

85% reducing paperwork is important

CHALLENGES

64% integration with existing systems

55% system and network security

44% introducing a new process

“Half of Fundraisers in the Top Job Would Like to Quit,” Chronicle of Philanthropy, January 2013

“The Cost of High Turnover in Fundraising Jobs”Chronicle of Philanthropy, April 2012

What’s Wrong?

“UnderDeveloped: A National Study of Challenges Facing Nonprofit Fundraising” January 2013

Lack of holistic

approach

Feeling

unappreciated

Others don’t

understand the role

Develop Happier Fundraisers

Supportive

infrastructure

Operate more

effectively

Let staff play to their

strengths

Relief from tasks they

hate

- Stop the Nonprofit Fundraising Treadmill: 3 Reasons I Want to Get Off- Big Changes Help Hospital Attract More Big Gifts Much Faster- Gallup Strengths Finder

The Role of Technology

My donors are receiving multiple

appeals in the mail because we

have so many duplicate records

in our database.

Sound Familiar?

I had to redo my thank you

letters because donor data was

incorrectly keyed into our donor

management system.

Our finance team changed our

lockbox provider, which reduced

individual donor revenue by 5%.

Fund Development reports

$1.3 million in YTD contributions

while Finance reports only

$1 million. What gives?

Building a Successful Relationship

Eliminate Manual Tasks Opening and copying

donor checks

Keying check data

into the database and

assigning codes

Hand writing and

mailing thank you

letters

REDUCE DATA ENTRY ERRORS

INCREASE SECURITY

REDEPLOY RESOURCES

INCREASE EFFICIENCY

Increase Time Savings and Data Quality

THE RESULT

Raiser’s Edge Import Plug-In

Eliminate Redundancy The same people

performing the same

tasks

Multiple systems with

similar functionality

Inconsistent processes

No revision control

Unprotected data poses

a security risk

Increase Efficiency

THE RESULT

SAVE TIME

IMPROVE ACCURACY

STREAMLINE PROCESSES

INCREASE SECURITY

Integrate Existing Systems Are you paying high

consulting fees?

Are you exporting and importing data from one system to another?

Do you run multiple reports from different systems and then compare?

Are you losing or not retaining critical donor information?

Cost Savings & Data Integrity

THE RESULT

ELIMINATE SYSTEMS

PROCESS IMPROVEMENT

INCREASE VISIBILITY

No remote access to

software systems

No administrative

controls in place

Inability to make

decisions and act

quickly

Provide Visibility into Financials

Increase Collaboration

THE RESULT

BUILD FINANCIAL LITERACY

SHARED RESPONSIBILITY

MORE STRATEGIC DECISIONS

Transform Fund Development

Eliminate back

office activities

Manage appeal

exceptions quickly

and easily

Diversify revenue

stream through

social platform

integration

Communicate

donor impact using

online tools

Raiser’s Edge Auto-Import Ability

Raiser’s Edge Exception Review

Technology Improves Communication By

Eliminating Manual Tasks

Increasing Visibility into Financials

Eliminating Redundancies

Integrating Current Systems

Transforming Fund Development

Technology Evaluation

Paper Payments PCI Compliance Integrated Online Donations

Requirements Document Credit Cards to Lockbox ACH Payments & Refunds

What to Ask a Provider

Licensing Fees?

Consulting Fees?

Rip & Replace?

Closed-Loop Solution?

Our Customers

December 3rd, 2013

Giving Tuesday Promotion

nearly $1 out of every $5 raised online comes from a donation made in December

…learn how Billhighway can help!

December 3rd, 2013

0% Transaction Fee for Give

One Free Card Reader

First 10 Respondents

http://www.billhighway.co/givingtuesdaymna/

Questions

How Well Do You Know West Michigan?

What city was just named 13th nationwide as the most generous?

Grand Rapids (nerdwallet.com, 9/30/13)

What was one of the names Lake Michigan was referred to in the 1600’s?

Grand Lac, Lac de Illinois, Lake of the Puans, Lake of the Stinking Water

Who brought a bi-plane to the September 3, 1911 West Michigan Fair?

The Wright Brothers

What actor who appeared in many films with Katherine Hepburn,

was part of a Grand Rapids acting troupe in his early career?

Spencer Tracy

What was John Ball’s occupation? (John Ball Park Zoo)

Lawyer

Start a ConversationTracy-Ann Palmer, Chief Growth OfficerPete Wardrope, Growth Engineer

248.273.0074sales@billhighway.com

billhighway.co

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