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BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 1
BMW Group Thailand
BMW Service TrainingSeminar for DMS
BMW Group Thailand
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 2
BMW Group Thailand
Time Analysis Reasons
- Time is the most important factor in the Workshop
- Foundation for the Service Report
- Service Report (the mirror of your workshop)
- Only accurate time recording allows improvements
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 3
BMW Group Thailand
Time Analysis Benefits
- Control instrument for the workshop
- Target settings according to the Dealership
- Substantiate for all repairs in the Workshop
- Adjustment tool for turnover improvement
- Workshop results in the Service Report
- Control instrument for individual mechanics
- Target settings according to BMW Standard
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 4
BMW Group Thailand
Time AnalysisBasics
> Paid time <
Available time
W – Variabletime
K and H Productive
time
W – Fixedtime
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 5
BMW Group Thailand
Time AnalysisProductivityProductivity is the relationship between the productive labor hours (used) for the reference period, to the total hours Available by the productive mechanics.
Formula:
* 100 Hours worked (used)Available Hours
(clocked)= Productivity (%)
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 6
BMW Group Thailand
Time AnalysisAvailabilityThe Availability is the relation between the available hours of all productive personnel to the Paid time in a given period in Percent.
Available Hours (clocked) * 100
Formula:
Paid time
= Availability %
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 7
BMW Group Thailand
Time AnalysisEfficiencyEfficiency is the relationship between the labour hours sold (charged) to the total productive hours (used).
Formula: Hours sold (charged)
Hours worked (used)
FRU sold (charged)
= Efficiency (%)Hours worked
(used)
= Efficiency (FRU/hr)
* 100
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 8
BMW Group Thailand
Time Analysis W Fix time
* 100
Formula:Training days + Public Holidays + VacationNumber of paid days in the
year
= W fixed time target (2003)
Fixed W-Time will reduce the hours the mechanics are actually at their work bays. During this times the mechanic is not working productively. W-Fix time is planable.
10 + 10 + 15313
* 100
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 9
BMW Group Thailand
Time Analysis W Fix time
Times clocked for:W5
- Public Holiday- Training- Vacation
figure from time records. (Time cards)
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 10
BMW Group Thailand
Time Analysis W Variable timeOf course, just because mechanics are employed by the dealership does not mean they will be in the dealership working for every available hour.
A mechanic rarely spends every available hour producing work. He loses many hours per week due to the time spent waiting for the next job, waiting for parts, waiting for customer authorizations, etc. This unproductive time spent while the mechanic is at the dealership is called “Variable W-Time”.
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 11
BMW Group Thailand
Time AnalysisW Variable times
Times clocked for:
W2 Idle time
W3 Repairs to workshop cars and mobile serviceW4 ReworkW51 Sick leave
figure from time records. (Time cards)
W1 General Workshop maintenance
W21 Waiting for parts (delay at the workshop parts counter i.e. queue, etc.)W22 Waiting for Customer AuthorizationW23 (open)
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 12
BMW Group Thailand
Time Analysis Setup of MU
MU FRU/hr Target Efficiency
Junior Mechanic Level 1 0.0 0 0%
Junior Mechanic Level 2 0.5 6 50%
Mechanic Level 1-3 1 12 100%
BMW Service Technician 1 12 100%
Workshop Supervisor / Foreman 0 - 1 12 100%
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 13
BMW Group Thailand
NameExample Position FRU
Target/hr
Target Efficienc
y
MUValue
ME Value
Ingo
Andreas
Banchop
JM L2 6 FRU / Hr 50% 0.5 1
M L3 12 FRU / Hr 100% 1 1
WSV 12 FRU / Hr 10.3100%
Time Analysis Setup of MU
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 14
BMW Group Thailand
BMW Service TrainingMTM
Mechanic
Time
Management
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 15
BMW Group Thailand
MTMUser Maintenance
All productive and indirect productive Service employees needs to be updated in the user maintenance according to they current level and position at the dealer ship.
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 16
BMW Group Thailand
MTMUser Maintenance
RDA Login
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 17
BMW Group Thailand
MTMUser Maintenance
PU Efficiency:
Indicates the expected FRU/hr of the productive personnel in percent.
Example:PU Efficiency for Foreman: 100% = 12 FRU/hrHe is a full skilled person and able to support mechanics.
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BMW Group Thailand
MTMUser Maintenance
MU Efficiency:
A mechanic unit is one member of staff whose entire working time is devoted to productive mechanical work.
Example for Thailand:Junior Mechanics: 0.0 – 0.5 MU = 0-6 FRU/HrMechanics: 1MU = 12 FRU/HrForeman: 0.0 – 1 MU = 12 FRU/Hr
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 19
BMW Group Thailand
MTMWorkshop Calendar
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 20
BMW Group Thailand
MTMWorkshop CalendarStep 1:
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 21
BMW Group Thailand
MTMWorkshop Calendar
Step 2:Select the period for set up
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 22
BMW Group Thailand
MTMWorkshop Calendar
Step 3:Press “insert” button to enter the Calendar
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 23
BMW Group Thailand
MTMWorkshop Calendar
Step 4:Enter the days as follows:
Use drop down button to view calendar
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 24
BMW Group Thailand
MTMWorkshop Calendar
Example for a Working day
Paid time inHours
After input press apply
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 25
BMW Group Thailand
MTMWorkshop Calendar
Paid time inHours
Example for a Non Working day (Sunday)
After input press apply
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 26
BMW Group Thailand
MTMWorkshop Calendar
Example for a Public holiday
Paid time inHours
After input press apply
Public HolidayYes
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 27
BMW Group Thailand
MTMWorkshop Calendar
Step 5:Repeat step 4 until every day of the month isShown in the Workshop calendar correctly.
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 28
BMW Group Thailand
Working day
Sunday
Public holiday
Monthly Total:Working days:Paid days:Public Holidays:Sundays:
252615
MTMWorkshop Calendar
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 29
BMW Group Thailand
MTMW – Times
After set up the Workshop Calendar the Controller can start entering the W-Times for each productive personnel.
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 30
BMW Group Thailand
Step 1:
MTMW – Times
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 31
BMW Group Thailand
Step 2:Select one of the Mechanics and create the month
MTMW – Times
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 32
BMW Group Thailand
Step 3:Enter the Year and the Month
MTMW – Times
After “OK” the System creates now for this mechanic the Calendar according to the calendar set up
2003 3
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 33
BMW Group Thailand
Step 3:
MTMW – Times
3. Select the day
2. Select Year / Month
1. Select Mechanic
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 34
BMW Group Thailand
Step 4:
MTMW – Times
Enter the Time units from the Time Card into the screen
BMW ThailandV5-JT-1/ Ingo ReitzSeminarControllerMay. 2003 Page 35
BMW Group Thailand
Step 4 Example:
MTMW – Times
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