blue cross and blue shield of louisiana group 6: andres granada, daniel nan, pamela oncale, &...
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Blue Cross and Blue Shield of Louisiana
Group 6: Andres Granada, Daniel Nan, Pamela Oncale, & Taylor Veillon
Beginnings
• Founded in 1934- Great Depression
• “Wake Up Call” with Katrina/Rita AHIP’s Readiness Task Force
• Preparing for the future
• Quicker Mobilization
• Defining “Disaster”
• Planning, Communication, & Coordination
Chapter 1
BP Spill
• April of 2010
• Spill Wildlife & Environment
Economic & Physical Health
• Leading:
• Health education & services for members
• Founds “Our Home, Louisiana Coalition”• Other organizations join in efforts
• Coastal Care Fairs for 12 communities
• Dealing with a “different kind of disaster”
Importance of DR to BCBSLA
• Excess data’s value to strategy
• Increasing technology workflows/management processes
• Disrupted communication consequences
• Benefits for reputation/sustainability initiatives
• BCBSLA’s use of the Emergency Management Cycle
Business Continuity
• Business Continuity Program• BCP Team Plans for Members Keeping Coverage• Continuity Plans• Alternate location: Shreveport, LA• Customer Service Call Center
• CompTIA Security+• Disaster recovery contingency plans• Avoid and prepare for network security failures
Beginnings
• LSU’s work with Katrina refugees Donation for institute
• SDMI
• Save lives
• Improve DRM
• Research usable information products
• Pre-event preparedness to recovery efforts
Improving BCBSLA Practices
• Problem with hierarchal mgt in a disaster• Top management is cut off
• SDMI• Works with private sector on continuity plans• Communicative model to follow• LA BEOC advocates on behalf of private organizations to state officials
• BCBSLA• Kanban Visualization Boards- Lanes & status
Expanding
Preparedness
Disasters And Crisis Management Software
Chapter 2
• Natural• Hurricanes• Earthquakes
• Financial/Corporate• Fraud• Stock Market Crashes
• Man-made • Oil Spills• Nuclear Meltdowns
Disasters happen everyday…
• Utilizes teams of specialist to create and manage crisis planning
• This can be costly and take very valuable time
• Crisis Commander can create a comprehensive disaster recovery and business continuity plan for a fraction of the cost
Blue Cross Blue Shield
Give credit where credit is do!Andres Calderon
Chapter 3
So you want to save lives!
• Project Management • Disaster Recovery experience• Program Management• Communication• Strategic Business Development• Knowledge in crisis management software and systems:
• Learning Management System (LMS)• Exercise Management System (EMS)• Geographical Information Management System (GIS)• Risk Management System• Information Assurance (cyber security)• Case Management System• Donation Management System and Grant Management System• Disaster Recovery Technologies
So you want to be the boss!
• There is a correlation between top management and analytics
IdentificationWhat constitutes a disaster?
Chapter 4
Disasters
• Disruption• Significant Interference• Evacuation/Relocation• Inability of employees/consumers• Stress beyond capacity
Main Disasters
HURRICANESFIRES
Preparing and Responding
• Planning• Flexibility
• Communication• Informing actions that will be taken before, during, and after a disaster
• Coordination• Working together
Disaster Management
• A completely different information system.• Central Command Centers• Shreveport• Only used for in the cases of disasters• Disaster Recovery
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