bill stieber, ph.d. orchestrated dynamics stieber

Leading Teams In Stressed-out Times!

Leading Teams In Stressed-out Times!

Bill Stieber, Ph.D. Orchestrated Dynamics www.stieber.com 1

Leading Teams In Stressed-out Times!

StressStress

A condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize

2

Leading Teams In Stressed-out Times!

ChangeSupportDemands of the jobJob RoleControl of work environmentRelationships within the workplace

Sources of StressSources of Stress

3

Leading Teams In Stressed-out Times!

Stages of TeamsStages of Teams

Strain

Stress

Burnout

4

Leading Teams In Stressed-out Times!

Top 10 Signs of Stress and BurnoutTop 10 Signs of Stress and Burnout

1. Indirect communication2. Insensitivity to others’ feelings3. Negative attitudes4. Reduced sense of humor5. Lack of caring attitude

5

Leading Teams In Stressed-out Times!

6. Reduced sense of team belonging7. Lack of team cohesiveness8. Breakdown of social manners9. Reduced team identity10. Reduced problem solving activities

Top 10 Signs of Stress and Burnout Top 10 Signs of Stress and Burnout (cont.)(cont.)

6

Leading Teams In Stressed-out Times!

1. Identify the stressors (at work)2. Decide who might harmed and how3. Evaluate the risk and take action4. Monitor your assessment over time

Steps to AssessmentSteps to Assessment

7

Leading Teams In Stressed-out Times!

Effective Teamwork

Business Focus

Engagement

Integrated Approach for Teamwork in Integrated Approach for Teamwork in Tough TimesTough Times

8

Leading Teams In Stressed-out Times!

Effective TeamworkEffective Teamwork

Higher levels of interpersonal communicationTeamworkAccountabilityTrust

9

Leading Teams In Stressed-out Times!

Business strategy

Specific goals and results

Effective organizational communication

Business FocusBusiness Focus

10

Leading Teams In Stressed-out Times!

EngagementEngagement

Visioning and goal setting

Optimism

Energized practices

Emotional Intelligence

11

Leading Teams In Stressed-out Times!

Emotional EngagementEmotional Engagement

Proud of organization’s mission, values and

reputation

Valued by manager and colleaguesInformed; opinions are considered

12

Leading Teams In Stressed-out Times!

Communicate the MessageCommunicate the Message

Reinforce core messagesReinforce regularlyTimely advice Right informationRight timeSolicit input and feedback Over-communication

13

Leading Teams In Stressed-out Times!

Different Methods of CommunicationDifferent Methods of Communication

Verbal

Email

Visual

14

Leading Teams In Stressed-out Times!

Emotions are ContagiousEmotions are Contagious

Person upset or angry – quickly spread

A person with good sense of humor – get whole room laughing

15

Leading Teams In Stressed-out Times!

Leadership StrategiesLeadership Strategies

Increase contact with individualsGain a sense of the person’s (team’s) stressShow caring, sensitive concern for themSeek to understandIndicate you are there for them Recognize their good work on the team

16

Leading Teams In Stressed-out Times!

Leadership Strategies (cont.)Leadership Strategies (cont.)Use your sense of humor to approach moremore sensitive issuesEncourage people to take care of themselvesSuggest more work-life balance activitiesOffer 1 to 1 coaching on issuesHave some fun team-building experiences

Reaffirm team identity by having “teamactivities”

17

Leading Teams In Stressed-out Times!

Help everyone manage their emotions

Make sense of something confusing ordisturbing

Give direction

Inspire and motivate

Emotional LeadershipEmotional Leadership

18

Leading Teams In Stressed-out Times!

Which events create pressure for me?How do I behave under pressure?

What signals do I send to subordinates?

Are these signals helpful, or do theyundermine the success of my business?

Ask Yourself:Ask Yourself:

19

Leading Teams In Stressed-out Times!

Peer Groups for Support:Peer Groups for Support:

Peers facing similar challengesClear and stretching collective peer group performance targetsSelf-governing peer groupsEffective means of achieving mutual co-operationFormal part of organization design

20

Leading Teams In Stressed-out Times!

Building Effective NetworksBuilding Effective Networks

Know which contacts to build into network partners

Ascertain level of commitmentSell on benefits Periodically check on progress

21

Leading Teams In Stressed-out Times!

Being Tough- Holding HandsBeing Tough- Holding Hands

Do all you can to prevent stress at work

Recognize the pressure points and signsof building stress within your team

Effectively assist individuals in managing and alleviating stress

22

Leading Teams In Stressed-out Times!

Managing workload and resources

Dealing with work problems

Process planning and organization

Prevent Common Stressors – Work Prevent Common Stressors – Work DemandsDemands

23

Leading Teams In Stressed-out Times!

Preventing Common Stressors-Preventing Common Stressors-EngagementEngagement

EmpowermentParticipationDevelopment

24

Leading Teams In Stressed-out Times!

Access and visibilityTeam healthFeedbackIndividual focus

Preventing Common Stressors-SupportPreventing Common Stressors-Support

25

Leading Teams In Stressed-out Times!

Preventing Common Stressors- Preventing Common Stressors- RelationshipsRelationships

Conflict managementManaging emotionsEstablishing a positive style Empathy

26

Leading Teams In Stressed-out Times!

Developing a Culture for Stress Developing a Culture for Stress and Turmoiland Turmoil

Assess culture for readiness for changeBring major problems to the surfaceIdentify conflicts

Define factors to recognize and influenceResistance for the unexpected

27

Leading Teams In Stressed-out Times!

Identify elements for designing anyChange elementsBe explicit about culture and underlyingvaluesPrepare for the unexpectedCreate ownershipCommunicate the message

Developing a Culture for Stress Developing a Culture for Stress and Turmoiland Turmoil

28

Leading Teams In Stressed-out Times!

Managing MeetingsManaging Meetings

Establish a set of ground rules for the way people work togetherHelp the team become more self-awareLeaders need to establish positive normsTune into own and team’s values, priorities, sense of meaning and goals Create a climate where you can articulate a shared mission that moves people

29

Leading Teams In Stressed-out Times!

Working with Difficult PeopleWorking with Difficult People

Positive change strategySell benefitsBe creative in the use of influence skills

Think of differences – styles, types

30

Leading Teams In Stressed-out Times!

Don’t careJust want the job doneFear is your motivatorAnger others – act as it didn’t matter

Creating DissonanceCreating Dissonance

31

Leading Teams In Stressed-out Times!

Events and celebrations powerful Addresses the “Need for Belonging”Celebrate accomplishments

Opportunity to see colleagues from adifferent perspective

Time to relax - identify with a commonpurpose

Team CelebrationsTeam Celebrations

32

Leading Teams In Stressed-out Times!

Team Celebrations (cont.)Team Celebrations (cont.)

Greater interaction

Breaks down hidden barriers

Often leads to more openness and trust

Collective sense of family, inclusiveness

33

Leading Teams In Stressed-out Times!

Team Celebration Examples:Team Celebration Examples:A golf tournamentA fishing tournamentA 10K runBowling outingsTrips to the casinosWalk-a-thonA picnicWeight-loss contest Team appreciation dayMilestone achievements

34

Leading Teams In Stressed-out Times!

PreparePositiveParticipateProvide communicationPerform and execute

Team Success in Challenging Times- Team Success in Challenging Times- The Five P’s The Five P’s

35

Leading Teams In Stressed-out Times!

Stress and Resiliency in Turbulent TimesStress and Resiliency in Turbulent TimesOverwhelmed = not engagedSurvival mode = not thinking of new wayStress compromises the ability to respond withpatience and goodwillStress compromises the ability to respond quicklyStress compromises innovationStress compromises talent retentionStress compromises productivity

36

Leading Teams In Stressed-out Times!

Give as much control as possibleHelp employees build self-efficacy Keep the dream alive by celebrating winsRemove unnecessary sources of stressCommunicate, communicate, communicateStrengthen relationships

Action for Higher Team Engagement Action for Higher Team Engagement During Challenging TimesDuring Challenging Times

37

Leading Teams In Stressed-out Times!

Bill Stieber, Ph.D. President, Orchestrated Dynamics 215-860-6098 bill.s@stieber.com www.stieber.com

38