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Best Analytics Project (Level I)Analytics Enabled Building Tune-Up
Jeff Jerome, BGECS WeekMay 24, 2017
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Jeff Jerome
Manages BGE C&I Energy Efficiency - Retrocommissioning (RCx)
- Midstream Lighting
- Small Business
- Building Operator Training
Electrical engineering degree & MBA in marketing
Specializes in simplifying complex technology to increase customer adoption
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Baltimore Gas & Electric (BGE)
The Nation’s Oldest Utility (1816)
Part of the Exelon family
~1.2M residential accounts
~122K C&I accounts
One of the first full Smart Meter deployments
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EmPOWER MD
Legislated in 2008, Renewed in 2017
Requires 2% energy savings per year
One of the most aggressive EE programs in the US
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BGE’s Retrocommissioning Program
Launched in 2010
Optimizes existing building systems efficiency
One most difficult program to understand
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Large Customers = Success
Large Buildings- Universities, Hospitals
- Government Buildings
- Multistory Office Buildings
With Specialized Staff- Maintenance Engineers
- Energy Managers
- Energy Service Cos. (ESCO’s)
And Committed EE Budgets!
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Smaller Customers = Challenge
Not on anyone’s radar
Too small for ESCO’s
Too Small for RCx Contractors
No budgets established
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Who are these customers?
Not engineers or energy managers
Building owners, property managers
Often the CFO
Little technical knowledge
No established budget for energy efficiency
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Brought-in Analytics for Customer Engagement
Partnered with First Fuel
To target customers with the highest propensity-to-act
To bring value to customers with Building Analytics reports
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How Analytics Works
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First We Identified High Potential Buildings
Note: Bubble Size represents Annual kWh Savings Potential for Consumption.
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Then We Called Them
Told them we had a report on their building
30 page technical building analysis - An engineer’s dream- Building envelope response- Disaggregation/ KPI’s- Wet/dry bulb response- Occupied/unoccupied ratio- Extensive ESM List - Very detailed explanations- $ savings estimates
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We Got Appointments!
Building engineers loved it!
They wanted to dive deeper
And debate specific numbers
And meet again
And again
And again
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Decision Makers Reacted Differently
Building owners eye’s glazed over
Property managers posted on Facebook on their phones
Finance people pretended they had an emergency
We still weren’t closing jobs!
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Duh, We Were Speaking The Wrong Language
What they needed to know
- How bad is the problem?
- What needs to be done?
- How much can I save?
- How much will it cost?
- What do I do next?
- How do I get my boss to approve?
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Target the Right
Customers
Speak Their Language
Create Value
So We Redesigned RCx to be Customer Centric!
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First We Changed the Name
Changed Retrocommissioning to Building Tune-Up (BT)!
Like a car, buildings get better mileage when tuned-up
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Then We Simplified The Report
Graphics is the universal language
The analysis was reduced to 3 pages
3 - 6 pages of specific recommendations
Clear rationale for each recommendation
Savings clearly spelled out for each item
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The Heat Map
24hr/365 day Usage
- Building startup
- Building shutdown
- Demand intensity for heating/cooling
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Comparative Energy Usage
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The Simple Report Caused Excitement
Customers were convinced they needed work and asked:
Q: What is next?
A: Get a full on-ground audit by a BT contractor
Q: Who do I call?
A: Choose anyone from our list of 70 contractors
Q: How much will it cost?
A: We don’t know
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We Needed to Involve the Contractors
Businesses have trouble dealing with- Unknown costs
- Unknown contractors – low credibility
- Undefined work
- CFO’s have to approve everything
And contractors were still not selling to SMB’s- Didn’t know what businesses to approach
- Didn’t know if there was energy saving potential there
- No entre’ into businesses
- Did not want to incur the costs to “scope out” the project
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Analytics Enabled Value to the Contractor
Let contractors use the report – increased credibility
Reports helped contractors scope the job and provide insight that saves them time
Enabled a Fixed $1,400 study cost for buildings <7500 Sq. Ft.
BGE pays 75% directly to the contractor
Customer pays $350 out-of-pocket
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The Results were Overwhelming
The contractors were slammed- We needed more help
- We opened the program
When we presented the value proposition at trainings- Contractors lined-up to sign-up
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Analytics Enabled BT - A Win-Win-Win Proposition
Better process for customers- Easier to understand
- Less expensive
- Quicker
- More energy savings
Better process for contractors- Better targeting
- More credibility through the reports
- Less expensive
More energy savings for BGE
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Improving Customer
Interaction
Refining Customer Targeting
Creating Value for Trade
Allies
Delivering Results
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60% of
customers we met complete project
application
49 million kWh in energy savings identified
Interest in 110 measuresworth 7,850,000 kWh
2x increase in
finished projects
30% of proactive
phone calls result in live meeting
Beyond the Status Quo: Creating Dual Value Options for Customers
and Utilities
Dora Nakafuji
CS Week
May 24, 2017
487 MW
29%
41%
39%
HAWAIIAN ELECTRIC41,568 Applications
1200 MW360+ MW
MAUI ELECTRIC9,320 Applications
180 MW75+ MW
HAWAII ELECTRIC LIGHT9,664 Applications
180 MW70+ MW
60,552 Applications
Tri-Company Totals
Hawaii is the first state in the US with a 100% RPS
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Motivation: 100% State RPS
Our Current Condition
What’s Our New State?
Typical Hawaii
load profile –
Evening
Peaking
“Bessie the
Elephant”
“Meet Nessie”
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Top Question: How are you going to get there?
Costs
Standards
Legacy Infrastructure
Reliability
Regulatory Construct
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Orchestrating a Reliable Foundation = ABCs
Reliable Foundation Enabling Customer “Plug-n-Play”
Opportunity for diverse resources - 100% RPS
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How to use data to inform planning and operations?
What enhancements are needed to use new data?
Yesterday is no longer a good
predictor for Today.
Awareness of Impacts
Total Load
Net Load
Total Agg. PV
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Approach : Back to BasicsUnderstanding Changes in Net System Load Trend
37© 2013 Stem, Inc. Proprietary and Confidential
Back to Basics: Understanding Customer Energy Use -Load Shapes
Matter!!!
© 2013 Stem, Inc. Proprietary and Confidential37
Customers have unique energy use needs
Piloting a Portfolio of New Intelligence Offering Dual Value
Utility approved Blueline device attached to utility meter.
ConnectDER Meter Interconnect Stem Powerscope
Residential C&I
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Integrating New Intelligence for Dual Value
Utility Visibility, Controls & Predictive Analytics in the SEAMS
Customer Access & Flexibility
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Grid Response Pilot: Increasing Grid Visibility & Customer Choice Options
1 MW Grid Response Pilot with Customer-sited Distributed Storage
400 PowerscopeMonitoring Pilot Empowering Savings
Co-branding
showing utilities
can be at the
forefront of
innovation
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Empowering Customer Savings and Grid Responsiveness
• Predicts customer energy usage 30 days in advance
• Customer configurable charging of on-site battery with PV or at cheaper TOU times
• Anticipates costly peak events and releases stored energy for demand management
• 24/7, on demand access to storage for smoothing out peaky loads and PV variability
• Lower cost aggregator model offering agility, scalability & controls
• Build confidence through use experience
DUAL VALUE for Customer & Grid
HOW IT WORKS – CUSTOMER BENEFITS HOW IT WORKS – GRID BENEFITS
“Flattening” of demand peaks for customer savings &
grid support
Customer-Sited Storage
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New Visibility: Customer Can Manage Behavior & Use
Forecasted load for rest of the day
Mobile app view
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Sense for Solar
Clear Day
Cloudy Day43
Streamline Process: Deployment & Commissioning
Aggregating the Power of Individual Customers
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Demonstrated Customers Saving and Grid Reliability
Intelligent monitoring and a “right sized” battery system helped customer manage inadvertent demand peaks to successfully switch from P to J rate lowering their bills by tens of thousands a year.
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Enrichment: Smart Power for Schools Empowering & Educating the Next Generation through Site Engagement & Energy Smarts (SEES) Initiative
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Supporting educators “train the trainers” of our next generation
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Engagement: Customer Tools
http://www.stem.com/heco-powerscope-tutorial/
Access code: stem101
Login & User training
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Integration: Orchestrating the New Interactive Grid
Utility Operations & Control Center• Enhanced EMS• Analysis-based• Data-driven Controls• Bi-directional, cloud-based
CS device information
Internet
Wireless
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UTILITY
Building Confidence in Grid Response from DER
Location
• Intelligent storage demonstrated response to drop in customer PV, maintaining level load at customer site through controlled discharge of PV.
• Provided grid response support during event (6.4kW at 12:14pm)
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Aggregator Interface & Real-time Dispatch Testing
Dispatch Settings
Forecasted aggregated
fleet availability
Real-time Status, Availability & Controls
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Grid Operations Tools to “See & Manage”
Source: Hawaiian Electric CompaniesSEAMS for SHINES Project
Resilient & Responsive Integration
Moving Beyond the Status Quo
Engage & Enable Partners
Creatively Communicate
Awareness of Needs
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