belgian police web platform

Belgian Police Web Platform

An open government platform for the Belgian Local Police

http://www.openpolice.be

Open Everything

Open Development - Open Source - Open Data

Why Open Matters

We strongly believe that an open development model is the only way to foster badly-needed government standards, remove the fear of proprietary lock-in for government agencies, and create a large

ecosystem that spans the government as a whole.

All of our code is freely available under an open source license. Anyone can run it, build on it, or submit changes to it.

http://openpolice.be

Open Development

https://github.com/belgianpolice/internet-platform

Open Source

http://www.lokalepolitie.be/5388/nieuws.json

Open Data

Problem definition

Online public content created by Belgian local Police zones is inconsistent and does not target the needs of the user.

Content cannot be properly consumed on mobile devices and managing the content is complex and requires too much

(technical) knowledge.

Challenge

Improve User Experience (UX) and all aspects of the end-user's online interaction with the organization and its services.

http://www.usability.gov/what-and-why/user-experience.html

Factors that Influence UX● Useful - Your content should be

original and fulfil a need

● Usable - Site must be easy to use

● Desirable - Image, identity, brand, and other design elements are used to evoke emotion and appreciation

● Findable - Content needs to be navigable and locatable onsite and offsite

● Accessible - Content needs to be accessible to people with disabilities

● Credible - Users must trust and believe what you tell them

User ResearchWhy do people visit a police site ?

● They are looking for contact information

● They have a question or problem

● They are looking for specific information

● They clicked a shared link on social media

Key Functionalities5 key functionalities based on user research.

● News

● Questions

● Traffic

● About us

● Contact

AccessibilityAccessibility principles to follow for implementation

● Conforms to WCAG 2.0 level AAA

● Leverages WAI-ARIA & HTML5

● Support for HTML data (schema.org)

● Progressive Enhancement (Mobile First) strategy

● Optimised for performance

The ResultSome screenshots

http://www.lokalepolitie.be/5388

Support for any device

Simple administration

Integrated support system

DemoTry it yourself

www.openpolice.be/demo

or

www.lokalepolitie.be/leuven

MetricsThe web platform in numbers

Today’s coverage

Used by 75% of all the Belgian Police zones.

Online growth

We will reach almost 3 million unique visitors by the end of 2014.

Mobile on the rise

More then 25% of visitors are using a mobile device.

Key functionalities

Pageviews based on key functionalities

We build things for the web

About uswww.timble.net/about