bart hendrickx measuring-sociallearning-spsbe02

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The world of corporate learning is moving toward the 70+20+10% model. This suggests about 70% of learning happens on the job, 20% via feedback from colleagues and peers and 10% in formal training. SharePoint is one of the key enablers of this move, with its widespread use for blogging, wikis and document repositories. Assessments (quizzes, surveys, tests and exams) are a critical part of learning—helping diagnose what you need to learn, giving feedback on learning, measuring and reinforcing what you have learned. Assessments are also useful in SharePoint for those using it for more formal training and also to keep track of compliance with regulations within SharePoint.

TRANSCRIPT

Bart Hendrickx

Measuring Social Learning in

SharePoint with Assessments

#SPSBE

#SPSBE02

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Bart Hendrickx

Solutions Consultant = pre-sales

Always learning

Copyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.

#spsbe

#spsbe02

@inthelearn

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Introduction

How can I increase service levels? By improving learning?

How can I fulfill compliance requirements? By documenting understanding?

How can I save money? By adapting training?

If you have these questions, this presentation may help

What is social learning?

What is 70+20+10?

What are assessments?

What is SharePoint? (ouch)

Other possible questions

John Kleeman, Founder and Chairman of Questionmark

http://blog.sharepointlearn.com/

Special thanks

Theory

70%

20%

10%

Learning By Doing

Learning From Others

Formal Learning

On-The-Job learning by making mistakes, taking time for retrospectives and learning from the

experience.

Learning from your mentors, conversations

with peers and meetings (if you pay attention and

ask questions)

Only ~10% of learning comes from study

(reading, researching, courses, etc.)

70+20+10 model of learning

http://blog.eric.info/2011/02/the-702010-model-for-learning-and-development/

70+20+10 model for learning

~70% from Experience

Workplace

~20% from Others

Social

~10% from Study

Formal

SharePoint is where you learn from others Search

Wikis

Blogs

Discussions

Assessments are a critical part of learning

Quizzes (memory recall)

Surveys (needs analysis)

Tests (measure knowledge/skills)

Exams (more formal tests)

http://blog.sharepointlearn.com/2011/09/29/how-to-remember-what-youve-learned-at-sharepoint-conferences-and-everywhere/ Based on: http://psych.wustl.edu/memory/Roddy%20article%20PDF

Measuring social learning initiatives

Results

Did they like it?

Did they learn it?

Are they doing it?

Use cases

Sales channel verification Do you have the right sales skills to sell my product?

Technical verification Do you know how to maintain or describe our products?

Typical social learning techniques

Knowledge check quizzes e.g. every Monday morning

Evaluation surveys

User-generated quizzes

Employee/partner portal

Use a SharePoint list to track Who has taken annually required training

Who is due or has passed annually required tests

Competence tests

http://blog.sharepointlearn.com/2011/08/11/how-to-use-sharepoint-to-track-annual-competency-tests-part-1-lists/

Is getting someone to sign they have read a document good enough?

US Appeals Court 2005: “merely having an individual sign a form acknowledging his

responsibility to read the safety manual is insufficient to insure that the detailed instructions contained therein have actually been communicated”

You want objective evidence someone understands

Regulatory compliance

Complete General Const. Co. v. OSHRC, 2005 U.S. App. LEXIS 5197 (6th Cir.), March 29, 2005. Quoted in: https://www.questionmark.com/communities/Pages/download_confirm.aspx?resource=The Role of Assessments in Mitigating Risk for Financial Services Organizations.pdf

Community of practice Engage interest / validate moderators / survey practice

Performance support Just in time diagnostic quizzes that direct to learning

Report on scores Report scores from assessments in SharePoint

Use SharePoint to collate results

Other common applications

From Microsoft published case study (June 2011)

Examples

Dare2Share (videos, podcasts)

Puts case for SharePoint and informal learning

Suggests a pilot is best way to start informal learning

BT

http://blog.sharepointlearn.com/2011/06/16/is-there-a-business-case-for-sharepoint-in-informal-learning/

Widespread use of SharePoint in a large college

Rapid adoption

Easy to maintain

Empower instructors

Rio Salado College

http://blog.sharepointlearn.com/2011/11/08/sharepoint-adopted-faster-than-any-other-application-ive-ever-seen/

SharePoint good middle ground between building your own system and using a Learning Management System

Embedding assessments on the same page as learning material

Lund University

http://blog.sharepointlearn.com/2011/09/01/embed-quizzes-in-sharepoint-to-engage-your-learners-thought-leader-interview-with-peter-jochumzen/

“The main reason to have the LMS [Learning Management System] is for reporting, I call it for “funding purposes”. […] Did they learn something? We don’t know – the only way to tell is by testing the person – using an assessment.”

Danny De Witte

Xylos

http://blog.sharepointlearn.com/2012/01/24/sharepoint-useful-or-useless-for-corporate-learning/

“YouTube” for Enterprise

Search Learning Management Systems

Take the training to where the people are

Microsoft

http://blog.sharepointlearn.com/2012/03/24/how-microsoft-themselves-use-sharepoint-to-help-45000-employees-learn-better/

“We are starting to see the end of the idea of the big monolithic learning management system where you buy one system that does everything.

How to’s

Good for basic surveys

Works out of the box

No quizzes & tests Scoring

Security

Shuffling

Feedback

Reporting

(note on SharePoint 15 later)

Approach 1 Inbuilt SharePoint

Write your own Custom web parts

SharePoint customizations (e.g. JavaScript)

Cost to create

Cost to maintain

Functionality limits

Approach 2 Custom web parts

Easy to do (if you have the tool)

Results not usually stored

Won’t work on iPads/iPhones

Possible for simple quizzes

Approach 3 Embed Flash apps

Embed assessment management systems

Easy to do

Approach 4 Embed web apps

http://blog.sharepointlearn.com/2011/01/24/easily-include-a-knowledge-check-assessment-on-a-sharepoint-page-with-the-page-viewer-web-part/

Surveys? Quizzes & tests?

Out of the box?

Work in cloud?

Deliver on mobiles?

Inbuilt SharePoint

Author

Deliver

Report ?

Custom web parts

Author

Deliver

Report

Embed Flash apps

Author ? ?

Deliver ? ?

Report

Embed web apps

Author

Deliver

Report

Closing

70+20+10 model White paper by Charles Jennings www.duntroon.com

SharePoint and Assessments blog http://blog.sharepointlearn.com

Gives technical how-tos & comments on SharePoint and assessment

John Kleeman: @johnkleeman

Learning and Assessment on SharePoint white paper www.questionmark.com/whitepapers

Learn by doing Start a pilot project and learn as you go

Where to learn more

Email: bart.hendrickx@questionmark.eu

Twitter: @inthelearn

Mobile: +32 475 64 15 29

Web: http://www.questionmark.com

Your questions

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