ba 257 c1.c2

+JetBlue& the

Veterans Administration

Team 2:

Ali Alsagor, Anthony Datollo, Stacy Genelow, Kevin

McNavage, & Matthew Vital

+Overview:

JetBlue Airways

American low-cost airline

David Neeleman, February 1999 “Bring humanity back to air

travel.”

Flights: Usually US flights Others include: the Caribbean,

Bahamas, Bermuda, Columbia, Costa Rica, Jamaica, and Mexico

Accolades & Awards

+

+In February 2007, cancelled more than 1,000 flights due to an ice

storm.

+The Problem?

JetBlue Airways

+Solutions for JetBlue

Prepare for the worst; BEFORE it happens

Better communication for Crew Access to

Phones Internet

Practice IT Meltdowns

+Alternative Solution 1

Train employees to prevent having problems in the system.

Keeps companies and their employees on their toes.

1. Prepare for the worst before it happens.

+Alternative Solution 2

Helps with locating employees.

Makes employees in sync with the system.

Being in sync with the system allows employees to work from their location.

2. Allow employees easier access to phones and internet.

+Alternative Solution 3

Makes employees prepared for the situation.

Employees are able to notice when a meltdown is occurring.

Train employees to be ready for a system meltdown.

+Recommendations (General)

All businesses should prepare for the worst BEFORE it happens Training Emergency plans Keep data in more than 1

location

+Recommendations: JetBlue

Better communication Between the crew

and ground Inbound calls Better scheduling Flight changes

+

Possible Results & Obstacles to

Implementation:JetBlue

+Results of Implementation

Worst case scenarios considered

Plan of attack

Cost to Research

Thinking of the unexpected

JetBlue Solution 1- Preparing for the worst BEFORE it happens

+Results of Implementation

Access to internet/phone

Having a pager

Cost to fund devices

Developing software

JetBlue Solution 2- Better form of communication for crew members

+Results of Implementation

Practice makes perfect

Increase odds of success

Cost to train employees

Ideal time to have drill

JetBlue Solution 3- Practice for IT meltdowns

+Overview:

Most comprehensive system of assistance for veterans of any nation worldwide.

They are renowned for their state-of-the-art medical, neurological, surgical, and psychiatric care.

Veterans Administration Medical Facilities

+Grown in the number of facilities:

171 medical centers+350 outpatient-community-outreach

clinics126 nursing homes

+

Department of Veterans Affairs

Benefits and Services:•Education, home loans, deferred compensation•Pension, survivors’ benefits, burial•Vocational rehabilitation, employment•& life insurance

+Case Background:Small and minor, yet critical processes have consequences resulting in a domino effect affecting the world.

Sudden system failureHit 17 VA medical facilities

+The Problem?

150 Facilities with separate IT Service Budget Authorities Staff

Cannot log on to patient systems Vista (Veterans Health

Information Systems and Technology Architecture)

CPRS (Computerized Patient Record System)

Veterans Administration (VA) Medical Facilities

+Solutions for VA Start with where you

left off

System/Master Override

Keep Paper Reports for Current Patients Recycle after one

month

+Alternative Solution 1

“Retracing Steps”

Accessed quickly and efficiently

Start where they just left off.

+Alternative Solution 2

Universal to staffEase of revisions

Selecting a user name and password.

+Alternative Solution 3

Up-to-date

Organized

Environmentally friendly

Keeping paper reports current while still in the facility.

+Recommendations: VA

Recycle records after 1 month Information will not be

current Still keep electronic data

in different location

Keep paper reports for 1 month Important health

information Data must be easy to

access

+

Possible Results & Obstacles to

Implementation:VA

+Results of Implementation

Start from the beginning

No documentation

VA Medical Center Solution 1- Start where you left off

+Results of Implementation

Centralized Computer

Username/Password

Cost of setup

Retaining confidentiality

VA Medical Center Solution 2- System/Master Override

+Results of Implementation

Hold onto paper reports for a month

Storage Area

VA Medical Center Solution 3- Keep a paper record of current patients

+Work Cited

Answers.com – JetBlue Airways: Information. (2010). Retrieved Jan. 25, 2010, from http://www.answers.com/topic/jetblue-airways-corporation

JetBlue - Our Company - Customer Bill of Rights. (2010). Retrieved Jan. 27, 2010, from http://www.jetblue.com/about/

United States Department of Veterans Affairs – Health Care. (2010). Retrieved Jan. 24, 2010, from http://www1.va.gov/health/

United States Department of Veterans Affairs – History. (2010). Retrieved Jan. 24, 2010, from http://www4.va.gov/about_va/vahistory.asp

+Any

Questions???