arma “business continuity” o ctober 22, 2014. presenters wanda mitton- technical sales for 27...

ARMA“Business Continuity”

OCTOBER 22, 2014

PRESENTERSWanda Mitton - Technical Sales for 27 years

- Sales and Business Development- certifications in IC, WRT, VMT, ASCS, VSMR- 902-694-9976 (cell)- wanda.mitton@ca.belfor.com

Darrell Hynes - Marketing/Business Development (NL)- certifications in Asbestos, VMT, ASCS, VSMR, CVI- 709-693-1048 (cell)- darrell.hynes@ca.belfor.com

AGENDA

History – Who We Are

Business Continuity ?

Plan for the Disaster

How to Plan

Mitigate/Recovery

History…First Call, Because We Can Do It All

Environmental Services Mould/Fungal Remediation Asbestos Abatement Lead Abatement PCB Removal

Residential/Commercial/IndustrialHVAC Mechanical Hygiene (NADCA), ADSILCoating

Facility Restoration Emergency/RebuildIICRC – Fire, Water, Odor, Mould (24/7/365)

Fire Stopping

Infection Control Guidance Atmospheric Control Containment Barriers Negative Pressure HEPA Filtration

I HAVE INSURANCE WHY DO I NEED A BUSINE$$

CONTINUITY PLAN?

DISASTER PREPAREDNESSKeys To Business Resumption

PRE-PLANNING

What Do I Need?

Contingency Plan

Disaster Recovery Plan

Emergency Response

Restoration and Reconstruction

Business Resumption

PRE-PLANNING

Identify Recovery Goals

Identify Recovery Priorities

• What Is Mission Critical?

• Establish Departmental Priorities

• Identify Critical Equipment

• Everything Can’t Be First!

PRE-PLANNING

Pre-Qualify Vendors and Experts

• Computers/Data Recovery• Telephone System Relocation

and Repair

• Restoration Contractor

• Specialized Equipment Providers

• Fine Art/Rare Collection Expert

Keep The Plan Simple!

You Can Count On A Disaster…

Not Happening When You Planned

Not Impacting You The Way You Planned

A Different Disaster StrikingTerrorist Attack On Building

Earthquake in Haiti

International Economic Recession

Japan

Then Why Have & Test A Plan?

To Train A Team To Identify Responsibilities To Create An Image of Confidence To Reduce The Concerns of The

CommunityReduce WorryReduce Recovery TimeEstablish a Positive Mood of Proactive

Response Not Reactive Response

Market Profile After A Large Loss

Survival Factors62% Fail – Los Angeles Times (insurance industry study)

94% Fail – Un. Of Texas Study – Kirk Douglas

68% Fail – James Lee Witt – If Computers are lost for >7 days.

TRADITIONAL EDUCATION

Best Practices

Business Impact Analysis

Identify Mission Critical Systems

Develop Disaster Recovery Plan

Solicit Senior Management Support

TODAY’S BUSINESS ENVIRONMENT

Economy is based on services not manufacturing

Customers define service needs not the provider

Repetitive service is no longer the key to success or profitability

Local Disasters Do Happen!

ARE YOU READY?

HURRICANE IGOR- 2010

FLOODS – Big and Small – Do Happen!

ARE YOU READY?

MOLD Does Happen!

ARE YOU READY?

Infectious DISEASES Do Happen!

ARE YOU READY?

Disaster Recovery Planning

Reactionary PlanningLike Judo

Something Must Go Wrong To Activate Plan

Primarily Internally OrientedMission Critical Operations

HOW TO PLAN

Who Depends on You?

Who Do You Depend On?Suppliers

Response Support

BUSINESS CONTINUITY PLANNING

More Aggressive PlanningPro-Active Issues

Reactive Issues

Affected ByInternal Capabilities

External ChangesCompetition

Market Share

Economic Changes

BUSINESS CONTINUITY PLANS

Must Have a Monitoring Component

Continuity Plans Are Not Prepared and Set Aside Until They Are Needed After a Disaster

They Must Be Monitored Regularly And Adjusted As Needed

EFFECTIVE PLANS

GOAL DRIVEN

NOT PROCESS DRIVEN

HOW YOU ACHIEVE A GOAL DEPENDS ON

Timing

Current Operational Factors

Customers

Competitors

ETC.

HOW WILL A DISASTER AFFECT YOU?

Loss of Building Contamination of Building Loss of Teachers/Employees – Illness,

Relocation Loss of Students/Customers – Illness,

Relocation Loss of Documentation Materials

BooksLibraryLaboratories

ADVERSARY IMPACT

More Companies Fail Every Year Because of…?

COMPETITION

Senior Leaders Know This And Deal With It Daily

Does Your Plan Have A Competitive Section?

Are You Tracking Competitive Performance?

Continuity = Continuation of Operation

Opportunities & ProblemsRecognize Them

Monitor Them

React and Capitalize on The OpportunitiesLost opportunities cost a company as much as any disaster

If you do not take advantage of an opportunity your competition will and that is a double loss

Mitigate Impact or Remove Problems

Disaster Recovery Plan

Know Your Building

Space Access

Chain of Command

Gas and Electric Meter Location

Water Main and Fire SuppressionShut-Off Valves

Tenant Contact Information

Leases

Disaster Recovery Plan

Who Owns What?

Building Owner

Exterior Walls and Roof

Existing Build-Outs

Reverted Leasehold Improvements

Tenant

Leasehold Improvements

Contents

Safe To Enter?

Confirm Actual Site Conditions or Assume The Worst

Most Common Concerns Overhead Hazards

Slips, Trips and Falls

Electrical Grounding

Electrical Exposed Wiring

Contaminant Concentrations

Pathogen Ingestion

Cleaning Solution Concentrations

HEALTH AND SAFETY

EMERGENCY RESPONSEImmediate Actions

Communication

Internal Subcontractor Tenants

Public Relations

External Social Media

Chain of Command

Internally Reporting procedures for

contractors, tenants, etc.

Community ImpactMarshal Law?

Loss of Community Buildings – Government

Loss of Schools

Loss of Staff and/or Customers To Illness, Relocation

Loss of Revenue

Loss of Product

DISASTER RESPONSE PLANNING

PowerIs There Electricity or Power? When?

No Power = No Schools = No Classes = No Funding

No HVAC or Heat (Season Of Event Can Be HUGE Issue)

Generators?

BELFOR Has ExclusiveAgreement With Aggreko

Your Disaster Recovery Company Should Have Alliances With Power Generation Companies BEFORE

DISASTER RESPONSE PLANNING

Who Else Will Be Involved? From Outside The Area –

• Police

• Fire Departments

• FEMA

• Insurance Adjusters

• Engineers

• Annoying Contractors

After A Regional Incident, You Will Probably Not Find A Respectable Disaster Recovery Company “Looking For Work” …

Make Alliances BEFORE!

Dewey Cheatem & Howe

DISASTER RESPONSE PLANNING

The More Experienced Individuals Who Are Part of The Reaction Team – The Broader

Your Experience Base

HOW TO CHOOSE

Do They Know the Building

Do They Have Disaster Experience Not “Want-a-be’s”

Can They Work For 2 Months Without Pay

Are They Big Enough Attitude

Availability - At Any Hour

REPAIR YOUR FACILITY?

Most Contractors Doing Work At Your Facility

Do Not Have Major Disaster Experience

Are Not Large Enough

Are Not Financially Strong EnoughWork For 60-90 Days Without Funds

Experience Counts!

The More Experienced Your Reaction Team Is … The Broader Your Experience Base

DISASTER PLANNING RESPONSE

BELFOR 24/7 Emergency Hotline866-366-0493

www.belfor.com